[Resolved] Cloudbet Scam : Not giving my account/money back

[SaitamaX]

If I had to do KYC, I would never have created this account on cloudbet and where were they when I was losing all of my bets and making deposits on Cloudbet

Cloudbet has been known to ask for ID when users tend to win big. Helps keep more money in the casino that way.

I searched for this now on google and you are right.

Helps keep more money in the casino that way.

That means anyone who wins can get into any type of scrutiny. And in my case they didn't put KYC first to ban account. 1 week over now and no one resolved it from cloudbet

So you were underaged when you started or why do you refuse to do KYC? Seems so you have something to hide.

Don't we get tired of overused (and incorrect) bullshit cliches?

Why would you want others knowing your personal details if you should be able to keep that data to yourself? It's similar to as if you were abruptly stopped in the middle of the street and frisked.
Do you comply? If not, you must have something to hide! While you may not have anything shady to hide, you should not subject yourself to seizure of privacy just because of a contrived principle.

This guy gets it.

Yes, exactly.

There have been several scam accusations made against Cloudbet on this forum and throughout the internet. However, recently, Cloudbet has responded (quite lately) to a scam allegation that was left open on the Scam Accusations subforum, which means they do show initiative in trying to resolve their issues.

I really hope they resolve this.

[Cloudbet]

@SaitamaX - The ball is firmly in your court. The only person that can resolve this issue is you. Our Customer Service Team have explained what is required (reiterated in several threads). If you provide satisfactory KYC, they will reopen your account and release the funds.

I am sorry but I cannot offer any further assistance than suggesting you engage with our CS Team.

[SaitamaX]

@SaitamaX - The ball is firmly in your court. The only person that can resolve this issue is you. Our Customer Service Team have explained what is required (reiterated in several threads). If you provide satisfactory KYC, they will reopen your account and release the funds.

I am sorry but I cannot offer any further assistance than suggesting you engage with our CS Team.

It is not in my court, it is in your court.
First and foremost, this account was closed because of "Gambling issues" and then you put KYC.
Now to the point of KYC, you have a customer since 2016 and I say customer because you made money from my losings. When you customer won, you have problem now and this bring the point that you cannot be trusted with my KYC data at least for now.
This issue could be easily resolved if you give my account back and firmly ask me to do KYC and NOT block my account and my balance.

What you are doing with not just me but all users is outright SCAM.

[TheRealAwesome31312]

SaitamaX, when you signed up for Cloudbet, it was your responsibility to read and acknowledge the ToS.

Quoting Section 5.1.5:
"5.1.5. You authorize us to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information."

Section 5.5.8 elaborates on identification procedures:
"5.5.8 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:

a copy of valid photographic identification (passport, driver's license)
proof of address (recent utility bill)
credit/debit card to our satisfaction
photo of yourself containing proof of date and identification materials"


It is clear that Cloudbet has remained consistent with their ToS. Yes, it is a shady practice to ask for identification merely upon requesting a withdrawal of big winnings, however, it is not a scam, because their ToS clearly states this practice and elaborates on it.


However, that does not mean Cloudbet is entirely innocent, either. It is understandable that a post like this was made, given the mountains of accusations leveled against this particular website:

[SaitamaX]

SaitamaX, when you signed up for Cloudbet, it was your responsibility to read and acknowledge the ToS.

I registered an account in 2016, in the 4 years when I was losing they didn't do anything like this.

Also it is like you go to a shop and give money to shopkeeper. Shopkeeper than puts the item on the dashboard but you can't pick it up because you have to do KYC and the shopkeeper says "F**K Off" when you want you money back. The shopkeeper didn't even had a KYC in ToS when you entered the shop, the shopkeeper puts KYC board in the bottom of dust bin while you were shopping and than shopkeeper says you didn't pick all the trash to see the KYC I put recently.
At the end, Shopkeeper is seen as clean to third party because KYC is term from govt but the real deal is that shopkeeper is lying and cheating to the buyer in name of KYC. Buyer neither receive his money back and is left in oblivion.

It is clear that Cloudbet has remained consistent with their ToS. Yes, it is a shady practice to ask for identification merely upon requesting a withdrawal of big winnings, however, it is not a scam, because their ToS clearly states this practice and elaborates on it.

Yes that is very shady and don't forget that the KYC was not even an issue. They first put "Gambling issues" and block my account, than they put KYC because they knew they were wrong in that.
If I don't want to do KYC than close my account and allow me to withdraw my balance and close it. When a company does this harassment to a person, do you think that anyone will do KYC. It is even scary to think what these guys will do with my KYC details.

However, that does not mean Cloudbet is entirely innocent, either. It is understandable that a post like this was made, given the mountains of accusations leveled against this particular website:

They are not innocent, they solved cases only when their was a 330BTC issue and at that time they solved all other cases because I believe their name got out everywhere as scammer.

There are so many posts where they confiscated user funds and people even didn't speak in lot of cases. Because for lot of people a few $ is not an issue. But for me it is and that is why I shared all scenario.

[SaitamaX]

Thanks for all the support, I have now been allowed my withdrawal.

[TheRealAwesome31312]

Thanks for all the support, I have now been allowed my withdrawal.

Great news. You should now lock this thread so we know the matter has been resolved.