Scam by twitter-account @YobitHelp_ , my history

[Bttzed03]

[.....]
Why doesn’t Yobit fight fraudsters.

Because it's Yobit, also known by many as "The Scam Exchange". It's like fighting your own kin.

The fact that they don't have any support should tell you that they do not really care about fixing their already tarnished image.

[SmashDestroy]

[.....]
Why doesn’t Yobit fight fraudsters.

Because it's Yobit, also known by many as "The Scam Exchange". It's like fighting your own kin.

The fact that they don't have any support should tell you that they do not really care about fixing their already tarnished image.

This is not entirely true, when was the last time you went to the exchange and watched how things were? Yobit has changed a lot, hired a new moderator, created telegram chats and test telegram support.

What about technical support. Questions that moderators are able to answer are resolved during the day. Matters where checks, investigations, proceedings are required are transferred to the technical service in the queue, it takes time to resolve them.

All tickets are viewed.

Who has questions or problems, please try to contact the Official Telegram Chat: https://t.me/YobiChatEn
Proof: https://yobit.net/tgm.txt

Comments by the moderator of the matveevka exchange regarding tickets:
matveevka: If there is no answer to the ticket, then the problem is not being solved at the moment. All tickets are processed! Wait. Tickets are not resolved in the chat.
matveevka: 80% are dead coin tickets
matveevka: Once again I write - duplicate tickets for those who have had a problem for a long time.
matveevka: 99% of the ticket solution depends on a detailed writing of the essence of the problem

Attention! Yobit never asks you to create yobicodes or any payments. Never send your info to scammers by email, Telegram or Twitter! Yobit supports never ask your money for solving problems or account activation. We don't have any private or special Invest Boxes. Beware of scams!

[farsky]

[.....]
Why doesn’t Yobit fight fraudsters.

Because it's Yobit, also known by many as "The Scam Exchange". It's like fighting your own kin.

The fact that they don't have any support should tell you that they do not really care about fixing their already tarnished image.

This is not entirely true, when was the last time you went to the exchange and watched how things were? Yobit has changed a lot, hired a new moderator, created telegram chats and test telegram support.

What about technical support. Questions that moderators are able to answer are resolved during the day. Matters where checks, investigations, proceedings are required are transferred to the technical service in the queue, it takes time to resolve them.

All tickets are viewed.

My question of blocking the fraudster’s account was resolved, it’s true, but it was resolved for several hours.
The ticket in which I ask about the possibility to return at least part of the funds from the fraudster’s account (we are talking about 0.0105 btc) is still not considered, several days have passed.

Twitter is littered with scam accounts, no one is struggling with this, I have to watch tweets and send reports myself.
To date, I have sent over 20 reports.

[Saint-loup]

[.....]
Why doesn’t Yobit fight fraudsters.

Because it's Yobit, also known by many as "The Scam Exchange". It's like fighting your own kin.

The fact that they don't have any support should tell you that they do not really care about fixing their already tarnished image.

This is not entirely true, when was the last time you went to the exchange and watched how things were? Yobit has changed a lot, hired a new moderator, created telegram chats and test telegram support.

What about technical support. Questions that moderators are able to answer are resolved during the day. Matters where checks, investigations, proceedings are required are transferred to the technical service in the queue, it takes time to resolve them.

All tickets are viewed.

My question of blocking the fraudster’s account was resolved, it’s true, but it was resolved for several hours.
The ticket in which I ask about the possibility to return at least part of the funds from the fraudster’s account (we are talking about 0.0105 btc) is still not considered, several days have passed.

Twitter is littered with scam accounts, no one is struggling with this, I have to watch tweets and send reports myself.
To date, I have sent over 20 reports.

Did you try to contact them by telegram as SmashDestroy said. I think with your pictures they can check your story rather easily.
Moreover you're a russian speaker, so I think your case could be handle by their staff more quickly than for a random user : most of users on yobit only speaks english and they have only few english speakers dedicated staff AFAIK.
BTW did you expose your case in the russian section here?

[farsky]

[.....]
Why doesn’t Yobit fight fraudsters.

Because it's Yobit, also known by many as "The Scam Exchange". It's like fighting your own kin.

The fact that they don't have any support should tell you that they do not really care about fixing their already tarnished image.

This is not entirely true, when was the last time you went to the exchange and watched how things were? Yobit has changed a lot, hired a new moderator, created telegram chats and test telegram support.

What about technical support. Questions that moderators are able to answer are resolved during the day. Matters where checks, investigations, proceedings are required are transferred to the technical service in the queue, it takes time to resolve them.

All tickets are viewed.

My question of blocking the fraudster’s account was resolved, it’s true, but it was resolved for several hours.
The ticket in which I ask about the possibility to return at least part of the funds from the fraudster’s account (we are talking about 0.0105 btc) is still not considered, several days have passed.

Twitter is littered with scam accounts, no one is struggling with this, I have to watch tweets and send reports myself.
To date, I have sent over 20 reports.

Did you try to contact them by telegram as SmashDestroy said. I think with your pictures they can check your story rather easily.
Moreover you're a russian speaker, so I think your case could be handle by their staff more quickly than for a random user : most of users on yobit only speaks english and they have only few english speakers dedicated staff AFAIK.

I went into the telegram channel, sat for 5 minutes and .. 50% of the messages there like "Admins will be here?", "Admins, where are you?"

BTW did you expose your case in the russian section here?

No, after all I can’t blame the exchange for what happened to me, although thanks for the idea, my ticket is still unanswered, I will write there.

[farsky]

Got a response from support

No, funds lost through the fault of the trader are not compensated.

Well, thanks, good support, the coins are not lost, but you will not give them to me.

Those, the scammer may not have deduced the coins, but the Yobit admins are too lazy to see his account and return me a couple of cents.
Although..
Although it is convenient
The exchange takes everything from the blocked account of the fraudster himself, an additional profit)))

I’ll also say that, for a couple of years on Yobita my tickets have never been resolved, usually there’s just a bureaucratic style reply that doesn’t solve anything, but simply explains the cause of the problem.

Yobit is an exchange that you should not trust at all, and their support will never help you.
For me, Yobit has become an exchange that brings only bad luck.

[SmashDestroy]

Got a response from support

No, funds lost through the fault of the trader are not compensated.

Well, thanks, good support, the coins are not lost, but you will not give them to me.

Those, the scammer may not have deduced the coins, but the Yobit admins are too lazy to see his account and return me a couple of cents.
Although..
Although it is convenient
The exchange takes everything from the blocked account of the fraudster himself, an additional profit)))

I’ll also say that, for a couple of years on Yobita my tickets have never been resolved, usually there’s just a bureaucratic style reply that doesn’t solve anything, but simply explains the cause of the problem.

Yobit is an exchange that you should not trust at all, and their support will never help you.

You misunderstood support. Twitter fraudsters with experience operating more than 2 years. Do you think they immediately withdraw funds or hold on the balance sheet until they are blocked? Obviously, if the funds would remain on the balance of the fraudster, then they would be returned to you. No need to invent fairy tales.

Tickets that have been hanging for a long time must be duplicated.

[farsky]

You misunderstood support. Twitter fraudsters with experience operating more than 2 years. Do you think they immediately withdraw funds or hold on the balance sheet until they are blocked? Obviously, if the funds would remain on the balance of the fraudster, then they would be returned to you. No need to invent fairy tales.

Tickets that have been hanging for a long time must be duplicated.

Yobit admins could at least check the scammer’s account.
But I got a clear and definite answer

No, funds lost through the fault of the trader are not compensated.

I asked to block account. And the support fulfilled my request 
Good.

close thread.