Freewallet makes me stress asking me proof ID and freezing my wallet

[Bitcoinaddicted93]

Hi ,
I am here to report my experience with freewallet. I have 2 account there: the first was created with Facebook in 2017 and there received some earnings of genesis mining and other mining services. Second was created with e mail in February 2019.



On Monday I received a monero transaction in the wallet created with e mail (it was not the first transaction I made there) and when tried make operations they wrote me email that my wallet was freezed for suspected activity.
They ask me to proof the origin of my funds, send ID, send social media account, bill, proof of residence, selfie; a lot of information. I made all of this yesterday and I am still waiting the answer of their technical support.

I have coinbase account and kraken account where I have verification till 3 point: I never had to make selfie of me or other things.
It was a bit frustrating and not good, because I don’t like make pictures of me even in private life.
But I made for solve the issue.

Till now they are answering me at any doubts and seem collaborative but don’t know how much time must wait. Here it is only a way to accelerate the process maybe someone of freewallet reads.

What I don’t like is that it would be good by them if in the moment of registration they ask ID and selfie not when they want and under their discretion.

My 2 ID wallets are:
Facebook id freewallet is 6ef77756
Wallet with e mail freezed is 91360576

[1713569982]

1713569982

[1713569982]

1713569982

[1713569982]

1713569982

[legendster]

Not sure what you want to achieve by posting this here now while there are hundreds of people online that have complained before about Freewallet and how you should not be using their service because they keep freezing funds for the absurdest of reasons.

You didn't read the warning label my friend.

[Bitcoinaddicted93]

Yes you completely right..
I read only yesterday.
I hope they will unfreeze. Thank you

[enhu]

Users who are not willing to install desktop wallet somehow resorted to signing up on blockchain.com as their webwallet and not to freewallet.org. I guess blockchain.com is somehow acceptable even it being an online wallet.  You will have to decide whether is it worth submitting KYC and selfies than just give up and forget about the coins you have to them.

[Bitcoinaddicted93]

I made kyc procedures and selfie yesterday; I don’t have nothing to hide.
But as you can imagine it would be better in their site a message like: “before register in freewallet, remember that we can ask you under our discretion Kyc procedures and selfie..

After all it is only an online wallet not an exchange

[fratoshi]

I made kyc procedures and selfie yesterday; I don’t have nothing to hide.
But as you can imagine it would be better in their site a message like: “before register in freewallet, remember that we can ask you under our discretion Kyc procedures and selfie..

After all it is only an online wallet not an exchange

Actually it say it here

https://freewallet.org/terms#5

In case Freewallet detects suspicious activity on Freewallet account, Freewallet conducts AML/KYC procedure for the user. To be sure that nobody has unauthorized access to the users account, We ask to provide all necessary information for verification, including without limitation an ID, photo, screenshots showing the source of all your incoming transactions etc. The User is obliged to pass through AML/KYC procedures, which may be applied to the User from time to time, and provide accurate and truthful information about himself as well as maintain and promptly update his Freewallet Account information in case of any changes.

The User is obliged to provide the information and credentials as may be required by Freewallet from time to time in order to verify the ownership and/or source of funds of crypto assets of the third-party service that are remitted to the User’s Freewallet Account.

I am posting this here as information, i want to say that i am not Freewallet staff or i am not supporting them, i already got negative trust with a similar situation, and i am going to support you if you decide to call Freewallet a scam, i am 100% with you

[allyouracid]

Good luck. As already mentioned, lots of users already complained about them. Nobody understands what the duck is wrong with them, as (as fratoshi already pointed out) they're a friggin wallet, not an exchange.

Considering their shady practices, nobody should be using them. We've got a plethora of good alternatives.

[Freewallet]

Hi Bitcoinaddicted93,

You are totally right that the process is based on collaboration. We see cooperation from your part and appreciate it.
Once we've received all the documents requested for a proper identification, we'll resume activity on your account.

We feel sorry that this procedure makes you stressful. Please don't worry: we'll do our best to ensure an efficient and smooth compliance.

[LFC_Bitcoin]

Freewallet are a piece of shit organisation. They selectively withhold user funds with ‘random KYC requests’. It’s supposed to be a wallet not an exchange so I don’t get why they think they can do this.

Please don’t use them. You're not the first & you won’t be the last to run into problems with them.

[marlboroza]

After all it is only an online wallet not an exchange

I would say it is exchange pretending to be a wallet. Go trough their trust page and read references.

We feel sorry that this procedure makes you stressful.

Nah, you don't. Why don't you update your exchange and ask your users to provide you id's on registration like every other financial institution which complies with AML and CFT laws is doing?

[Bitcoinaddicted93]

Thank you to all the people that answered me..

What I can say it is:
That they pretend by some people kyc and ID, selfie etc etc but them still remain anonymous. In other’s exchange you know the CEO like kraken..
They want by us all ID and proofs but they are happy to keep anonymous ..

It is not a balanced relationship

[Freewallet]

After all it is only an online wallet not an exchange

I would say it is exchange pretending to be a wallet. Go trough their trust page and read references.

We feel sorry that this procedure makes you stressful.

Nah, you don't. Why don't you update your exchange and ask your users to provide you id's on registration like every other financial institution which complies with AML and CFT laws is doing?

Thanks for making your point.

We don't deem "KYC-for-all" to be an efficient approach.

Thank you to all the people that answered me..

What I can say it is:
That they pretend by some people kyc and ID, selfie etc etc but them still remain anonymous. In other’s exchange you know the CEO like kraken..
They want by us all ID and proofs but they are happy to keep anonymous ..

It is not a balanced relationship

Well, that is not quite correct to put anonymity of individual against  the purported anonymity of the organization.
An appointed team member can resign and so long whereas the entity organised and existing under the laws remains to be legit.

[Bitcoinaddicted93]

Yes freewallet. Now I am no more anonymous 

My idea was to let you know that you could improve saying your customers: before operate and do transaction you have to send us ID proof for verification.

Me I am using your site from the growth and made lot of transactions; it is when you use a lot a service that comes a law habit.

[fratoshi]

I think FreeWallet uses a name to deceive users so they can deposit coins and then lock them with the excuse of KYC we already seen this scam tactic with Cryptobridge, Hitbtc, Poloniex and Tradesatoshi, they should be using another name, FreeExchange or something else, because clearly is not a wallet, is an exchange that uses the name wallet to make think users that they can safety deposit their valuable coins in their site, i have add them to my scam list on my signature and also left a negative trust because they are selectively scamming users with the excuse of KYC

[Denv_eagle]

Passed the KYC easily. Why would you always make so much fuss about it?
I like Freewallet and continue using their app.

[magneto]

Passed the KYC easily. Why would you always make so much fuss about it?
I like Freewallet and continue using their app.

And who wants to believe you? You're just another shill of freewallet.

It's not the first time there's been significant amounts of complaints against freewallet, and this should serve as a lesson to you OP that you should never utilise a hosted wallet because they have custody over YOUR coins at any given moment.

Unfortunately, you're in a very sticky situation. They'll likely continue to incite KYC procedures as a necessary means for you to get your funds out, with a completely arbitrary definition of what constitutes "suspicious behaviour". If you want to go the legal route you'll still have to reveal your identity anyways.

[fratoshi]

Passed the KYC easily. Why would you always make so much fuss about it?
I like Freewallet and continue using their app.

You are a Freewallet suckpuppet account that wakes up after 4 months of being inactive, i will leave you negative trust for supporting the Freewallet scam

Now that Freewallet is bringing suckpuppets accounts here i strong believe that they are engaging in criminal activity.

[Freewallet]

Hi Bitcoinaddicted93,

Please check your email, we sent you a reply. The operations in the wallet are back to normal.

Thanks for the cooperation, we are happy to assist anytime.

[Bitcoinaddicted93]

Yes it is true.. freewallet Unfreezed my account and got the full availability of my money..
They helped me and supported me.
I am really happy;
Thank you members and thank you freewallet

[hulla]

Yes it is true.. freewallet Unfreezed my account and got the full availability of my money..
They helped me and supported me.
I am really happy;
Thank you members and thank you freewallet

Honestly, you're just lucky they unfreeze your account but I don't why you guys choose to use a wallet services/provider which you're not totally in control of your account and fund.
I will advice you to get a ledger hardware wallet of $59 and empty your account now to avoid future problem.