Coinbase - Worst support ever!

[buwaytress]

OK, so hopefully it's clear. Coinbase is the only one who can help you. Blockchain proves that their address has the funds. You now only need to prove that these funds belong to you, which I guess is possible if you show them your trading platform withdrawal request.

Prepare all this and other evidence first so when support does return to you, you don't waste time.

Twitter and FB seem to be their primary support tools. Have you tried them?

Try this phone support +1888-908-7930 and +44808 168 4635. Seems to work. Someone I know got an answer within 10 mins recently.

[BitMaxz]

How about contacting them directly on the phone?
This is what I found from their support page +1(888)908–7930 it is a US phone call support from Coinbase and 0808-168-4635 from UK phone support. Let's hope that they are not busy.

Check these other contacts below.

- http://facebook.com/Coinbase
- https://www.instagram.com/coinbase/
- https://mobile.twitter.com/coinbase
- https://mobile.twitter.com/CoinbaseWallet
- https://mobile.twitter.com/CoinbaseCustody
- https://mobile.twitter.com/commerceCB
- https://mobile.twitter.com/CoinbaseSupport
- https://mobile.twitter.com/CoinbaseCard

Source: https://support.coinbase.com/customer/en/portal/articles/1766604-is-coinbase-present-on-social-media-

I just put all Coinbase Twitter accounts above to make sure you don't miss one of their contacts.

Other email contacts:
- wallet.support@coinbase.com
- wallet.devs@coinbase.com

[Velkro]

Investment platform also did mistake, they assumed you want your coins returned to same address? But this is not bank accounts, its crypto, it could be one time use address. They should ask to what address they should return your coins.
Ridiculous, coinbase should still control that address they returned your coins so post above describing all contact informations with them. Use them.
Spam them, the more you spam they will more likely to do their job. Good luck!

[Krislaw]

I have seen a similar case before but it is ethereum. A friend thought he had copied the correct wallet address he wants to send his token to not knowing it's the token smart contract that's on his clipboard, the team never send him back his token.
The one at fault here is actually the trading and investment platform, they should have asked him which wallet did he want the funds to be sent back to. Coin base won't do anything about it and would consider it as a donation. 

[Findingnemo]

After reading all the replies, it seems coinbase is the only one who can refund you back so just wait for their response it will take a while to get. Coinbase is such a big crypto trading platform so they will handle support tickets on a queue based as most platforms do so you don't blame for their late response you may have to consider these things before.

Thanks, the problem here is that they dont response... I just get automatic response...

Don't lose your hope, still you have chances but be patient until the real staff from coinbase contact you via email, you can also contact them via telephone number which is available on their official contact us page.

[LssPssn]

Hi guys! Im still waiting for the answer of the team from Coinbase. I just received an email from OctaFx explaining why they sent to the same addres

Hello!
Thank you for contacting OctaFX customer support team.

This is to confirm that we indeed sent all your deposits back to the same bitcoin address that you used for deposit. We had to do that, because we abide by the AML guidelines. We suggest that you contact coinbase support.

....

I don't know if this was the right way.. So I will try again and again to contact the support team... What a nightmare...

[The Cryptovator]

Hi guys! Im still waiting for the answer of the team from Coinbase. I just received an email from OctaFx explaining why they sent to the same addres

Hello!
Thank you for contacting OctaFX customer support team.
This is to confirm that we indeed sent all your deposits back to the same bitcoin address that you used for deposit. We had to do that, because we abide by the AML guidelines. We suggest that you contact coinbase support.

I don't know if this was the right way.. So I will try again and again to contact the support team... What a nightmare...

Their explanation quite reasonable. You can't blame them and they have nothing to do since they already sent back your fund. Only hope is coinbase support. I didn't counter that kind of case nor I heard previously. Had you tried to call them directly to talk about your issue? You should try all the way to contact them somehow. Please handle with patience and don't be hopeless.   

[LssPssn]

Update

After 3 weeks sending email every day and more than 1 month waiting.. Coinbase are going to check everything with OctaFX and send me back my funds...

I hope this post can help people to not lose the hope If they have the same or similar problem!!

I will wait for the funds...

Thanks to all!! <3 <3

[The Cryptovator]

After 3 weeks sending email every day and more than 1 month waiting.. Coinbase are going to check everything with OctaFX and send me back my funds...

Better luck for you, sometimes they would busy due lots of support ticket. Since they reply and they will investigate your case then you will get back your fund. I am 100% sure on that case since there is no lack on your provided evidence. Sent received both address is same so there is enough reason why they would return that fund if they really investigate. That's why I told you, don't be panic and handle with patience. My personal suggestion is, just buy Ledger to store your bitcoin and handle from there. So your risk of lost fund and hacked would reduce. You can say divice is fully safe for hold your fund. Just need take care about your device and 24 word recovery phase. I just bought and arrived today in my hand.

Anyway when you get back your fund then you should move it any cold wallet. And handle it from there. Otherwise at least hot wallet should use, use coinbase just for buy (not for handle your fund). Just be your own bank.

Best wishes for you and hope this is lesson for you and other users as well.

Waiting for good news when you will receive your fund.......

[o_e_l_e_o]

After 3 weeks sending email every day and more than 1 month waiting.. Coinbase are going to check everything with OctaFX and send me back my funds.

For the sake of other people who may be going through the same inconvenience with Coinbase's terrible customer support, did you do anything specific, make any specific statements (i.e. mention court orders or other legal processes), or contact them in any specific way that seemed to cause them to actually do their job, or was it just a case of constantly badgering them on a daily basis?

Pleased you are getting your bitcoin back, and hopefully you'll take all the advice on this thread to heart and not trust Coinbase (or any other third party) to hold your coins for you in the future.