have btc in used address in blockchain.info wallet can't spend

[dm@2]

I opened a wallet on blockchain.info in 2016 and i received some btc to an address from the request tab (not imported).  When i received the btc the amount does not show on my balance.  I tried using the 12 word phrase and checked the x pub and the address does not appear.  When i click manage used addresses the address is there with the btc balance.  I contacted blockchain support multiple times and they keep giving me the run around.  I just want to know if there is a way to get the btc out of my wallet since the address is in there. thanks.  19uf42QshK5dgD2EfvWkn1r48Diny6zyvc this is the address.

[1713543618]

1713543618

[1713543618]

1713543618

[nc50lc]

How many wallets (accounts) are there in the manage window (the ones you can rename)?
Where did you tried the "12-word phrase", other clients?

If it isn't imported, then you might have created two accounts using the same seed phrase and you just have to tweak the derivation path to generate the addresses of the second account.

[The Cryptovator]

Did you lost access of your previous wallet ? Even you recovered your wallet with 12 word backup keys then your balance should reflect on your new wallet.

The recovery phrase never changes, and when you use it it will recover all existing bitcoins as well as newly received funds in that particular wallet.

Means you should able to withdraw your balance. Total balance will visible upper right corner. Since address already exist on recoverd wallet. Balance should reflect as well.

[dm@2]

i used the iancoleman one a while ago. i tried changing the account and internal/external and i would get addresses in the wallet but not for the posted address.
i have 2 wallets and when i click manage it shows all my unused addresses and at the bottom there is used address where i can click show and thats where the address is located

[dm@2]

no i never lost access to this wallet.  This was the first wallet i created and copy and pasted the address from the request tab. I don't understand how the address is located in my wallet in the used address tab but the balance doesn't show.  I had a long chat in the support with mandrik on blockchain and they just stopped responding after they said they were going to send the funds to another address which i gave them.  that was in 2016

[nc50lc]

i used the iancoleman one a while ago. i tried changing the account and internal/external and i would get addresses in the wallet but not for the posted address.
i have 2 wallets and when i click manage it shows all my unused addresses and at the bottom there is used address where i can click show and thats where the address is located

Try this using iancoleman again:
Do everything you've done, then scroll-down to BIP44 tab,
Find "Account" and change "0" into "1" then try to find if your address is in the list, if not try "2".

Not the external/internal option.

[dm@2]

ok i'll try thanks for the help

[dm@2]

thanks, i tried it and the address still didn't show up. 

[nc50lc]

thanks, i tried it and the address still didn't show up.  

Try every derivation path you can choose (BIP44 examples):
The "External/Internal" option will choose if you want to display Normal addresses (0=external) or change addresses (1=change/internal).
The "Account" will choose which "account" you want to derive, you can set '2' or above.

But AFAIK, blockchain.com doesn't use change address derivation path so,
this might be a case of "upgraded wallet" and that address doesn't belong to your SEED. (I can't help you any further)

BTW, the "chat" from your reply (post#5) doesn't sound right, are you sure that it was blockchain.info's support that you're talking with?

[dm@2]

thanks for the help i'll try again. but yea that was for sure there support but it was in 2016 i have a long back in forth with them and then they stopped answering. i tried talking to them again more recently but they just ask me for xpubs and i know how to check that already.

[bitmover]

But AFAIK, blockchain.com doesn't use change address derivation path so,

It uses change derivation path. I once needed to recover some forks and I had some funds in my change address (Internal/External 1-0)

thanks for the help i'll try again. but yea that was for sure there support but it was in 2016 i have a long back in forth with them and then they stopped answering. i tried talking to them again more recently but they just ask me for xpubs and i know how to check that already.

I would try everythign if I were you.

Somehow you may not be able to find the proper derivation path, or the proper combination of the right derivation path + internet/external + account number.

So I would try to download another wallet and try that.

I suggest that you download Samourai app for android, insert your 12 words, and lets see if some balance shows up.

https://support.samourai.io/article/7-importing-a-wallet-from-another-app
Step 1 - Determine compatibility
Samourai Wallet is compatible with all Bitcoin wallets that support the standard BIP39 & BIP44. You may need to check with your existing wallet provider to ensure they support these modern standards.

This is a partial list of compatible wallets:

Mycelium Wallet
Yallet
Coinomi
Blockchain.info HD
Airbitz
Electrum HD
Multibit HD
Trezor
Ledger
Bither
Step 2 - Install Samourai
Install Samourai Wallet from the Google Play store onto your Android device.

[Thirdspace]

I opened a wallet on blockchain.info in 2016 and i received some btc to an address from the request tab (not imported).  

if you opened it early 2016, you may have a legacy wallet and that address isn't recoverable by the seed phrase
did you get the seed phrase since you opened the account, or sometime after (wallet upgrade)?

I don't understand how the address is located in my wallet in the used address tab but the balance doesn't show.

used or archived address tab? if archived, move it out of that tab and see if the balance/wallet reupdated correctly
and if it is part of legacy wallet, you should be able to extract its private key individually
can you post a screenshot showing the address (where it is located) in your wallet? you can blur sensitive info if needed

[HCP]

I've just run a quick test on my old b.info wallet... It has 2 "Wallets" in it when I goto "Settings -> Wallets & Addresses"...


If I use my 12 word recovery phrase in Ian Coleman... the addresses from the 1st "wallet" ('My Bitcoin wallet') show up in the default BIP44 account 0:
Addresses on b.info wallet:



Addresses on Ian Coleman:







The addresses from the 2nd "wallet" ('Test') show up int the BIP44 Account 1:


vs





If you are not able to find your addresses by using your 12 words and the Account numbers... then there is a good chance that you have an old legacy (non HD) wallet that was ported over... in which case, there will be addresses in your wallet that are NOT recoverable using your 12 word recover phrase.

EDIT: do as Thirdspace has suggested and provide some screenshots... it will help clarify what type of addresses you are dealing with.

[dm@2]

i dont know how to add a screenshot but the address location is in my first wallet and in the used address tab where you have to click show.  Like your address shown for your first wallet.  thanks for the help

[Abdussamad]

login to your bc.i wallet and go to settings (top right) > wallets and addresses. does the address in question show up under imported addresses? if yes then does it say non-spendable next to it?

[HCP]

When you click "manage" to enter your first wallet... you should see "More Options":



Click "Copy xpub"... then paste that into Ian coleman: "BIP32 Root Key" field:



You should get an error that says "Hardened derivation path is invalid with xpub key". IGNORE THIS ERROR! Click the "BIP32" tab in the "Derivation Path" section:



Then make sure that "Client" is set to "Custom" and that the derivation path is set to "m/0" like this:



Does your address appear below? If not... how many addresses show up in the "Used Addresses" section on b.info? If it is more than 20... you'll need to click the "more rows" button until you've created as many addresses as their are addresses in your "used addresses" list

[Pmalek]

i dont know how to add a screenshot...

You are already getting the help you need, but regarding the screenshots, you can upload it to any image hosting site. Imgur is a popular option > https://imgur.com/
You can upload it there and send a link in your post. You can't post the image yourself and it wont be visible in your post but you can add the correct link to it and someone will quote you so it becomes visible.

[keychainX]

i dont know how to add a screenshot but the address location is in my first wallet and in the used address tab where you have to click show.  Like your address shown for your first wallet.  thanks for the help

Are you sure you didn't mix up having several wallets made by blockchain?

It's very easy to get a backup wallet if you remember the e-mail that was created using the wallet. Just go to
https://login.blockchain.com/#/reminder

Enter your e-mail, and they will send you all wallet-id's that was created using that mail.

If you try the password and it does not work, its possible to request a backup of the wallet and then you can run various tools
like btcrecover, hashcat or john the ripper to run variations of your password.

If you still can't find the password google: recover bitcoin wallet , quite a number of services will show up.

Good luck

/KX

[dm@2]

i tried the xpub bip 32 thing the address didnt show up.  this is the immage of the address in the used address section of my wallet https://imgur.com/DjcwMOA

[Abdussamad]

When you tried the xpub thing did the other addresses in that list show up?