Roobet.com not paying on their mistakes

[suchmoon]

I said in the first reply itself, that thinking along these lines is a subjective judgement. (Like what if a newbie said the same thing?) Also, thinking from the viewpoint of the developers behind this.

There could have been a problem trusting a newbie's initial report but in this case roobet confirmed what yahoo62278 is saying so I don't really see how that's an issue with his rank or standing or whatever you're still trying to ascribe to this. And sure, the viewpoint of the developer is "don't pay out", no surprises here. I also suspect even their "official" max bets are way to high for their bankroll, they know little about risk management, and even less about software QA, but that's neither here nor there.

Despite that, he raised a flag on them.

He didn't raise a flag as far as I can see.

If its completely about being an upright user and holding the casino to "technical standards" then shouldn't we just rely on the TOS for that?

There are many shitty things that can be done while staying within TOS (which I could rant about for 4 more pages - they should really talk to a lawyer and to a person who knows English) and this is one such thing.

I know its not a popular opinion. Its only natural that there is groupism. Yet, when post after post refuses to acknowledge that Yahoo as a user was well aware of this. He got paid 2K. Good for him. Yet, raising a flag like this isn't entirely justified. And IF it is for the benefit of the community, then he shouldn't make it about him getting paid. On a forum like this, people with influence should be held to better standards and, ideally, vice-versa. I have ranted about this in my earlier replies too and I get it that its more of an ideological debate. And its not just groupism that I mentioned.

Again, he didn't raise a flag and he presented his claim in a fairly reasonable way. Nobody else piled on with flags or negatives either. You're way off base here. Multiple users saying things that don't align with your own opinion doesn't mean there is a conspiracy here.

[SyGambler]

I totally support yahoo with this case and ethically  he deserves to get paid the full winnings , it's not like he won 100X of their max profit it's barely a 6X max  and worth satisfying a regular customer

honestly I haven't seen anything similar in the past with bitcoin sites but since they will take the money if the players lose then they should pay if one of their players hits
hope both parts will reach an agreement regarding this

EDIT : in the first line  I was considering that 2000 is max profit but if it's max payout then the amount yahoo won is really big compared to their risk tolerance
I left neutral feedback for the site as well then removed it cause I honestly don't know what should happen here

[Trofo]

I left neutral feedback for the site as well then removed it cause I honestly don't know what should happen here

Neutral feedback with warning about their house limits is probably just about right for this case. Roobet did not commit a scam or a clear violation of any rules but customers should know their policy in this shady situations.

You can best see how much a site values customers by the way they decide to treat cases just like this one where they are not obliged by law to pay up but it would have been a right thing to do and good marketing decision. The money is quite big in this case but not big enough that respectable gambling site wouldn't be able to cover it without second thought.

[amishmanish]

@Suchmoon.
Not a flag but negative trust rating is the persuasion tactic that I opposed. There was some bias initially and it has taken care of itself.
I too have explained my opinion enough and the points therein. Conspiracy or not, it is what it is. I'll just agree to disagree with you.

Regards..

[The-One-Above-All]

I said in the first reply itself, that thinking along these lines is a subjective judgement. (Like what if a newbie said the same thing?) Also, thinking from the viewpoint of the developers behind this.

There could have been a problem trusting a newbie's initial report but in this case roobet confirmed what yahoo62278 is saying so I don't really see how that's an issue with his rank or standing or whatever you're still trying to ascribe to this. And sure, the viewpoint of the developer is "don't pay out", no surprises here. I also suspect even their "official" max bets are way to high for their bankroll, they know little about risk management, and even less about software QA, but that's neither here nor there.

Despite that, he raised a flag on them.

He didn't raise a flag as far as I can see.

If its completely about being an upright user and holding the casino to "technical standards" then shouldn't we just rely on the TOS for that?

There are many shitty things that can be done while staying within TOS (which I could rant about for 4 more pages - they should really talk to a lawyer and to a person who knows English) and this is one such thing.

I know its not a popular opinion. Its only natural that there is groupism. Yet, when post after post refuses to acknowledge that Yahoo as a user was well aware of this. He got paid 2K. Good for him. Yet, raising a flag like this isn't entirely justified. And IF it is for the benefit of the community, then he shouldn't make it about him getting paid. On a forum like this, people with influence should be held to better standards and, ideally, vice-versa. I have ranted about this in my earlier replies too and I get it that its more of an ideological debate. And its not just groupism that I mentioned.

Again, he didn't raise a flag and he presented his claim in a fairly reasonable way. Nobody else piled on with flags or negatives either. You're way off base here. Multiple users saying things that don't align with your own opinion doesn't mean there is a conspiracy here.

None of that matters since these points are still clearly true

No, your post does not address the irrefutable points that I made above. HE knew the conditions , HE accepted the conditions, HE fucked up and brought into play the conditions HE knew HE agreed to operate under.

Get it now?

as we mentioned before

Which POINTS do you want to refute ... HE knew the conditions , HE accepted the conditions, HE fucked up and brought into play the conditions HE knew HE agreed to operate under.

Also he called them scammers and raised a scammer accusation. I suspect that is what the other guy meant.

Since yahoo seems to be not demanding the entire winnings and only a bug finding fee. I think even 500bucks -1000bucks would be MORE than fair although of course they need not pay anything. Now that he is sounding less greedy in spite of his own willingness to operate under the known conditions and then go and fuck up and bring those conditions to bear on himself.... 1k is way more than he really deserves. I think if it was me I would not have said anything publicly but may have suggested I get the over betting amount back from them in priv. However would have accepted no if that is their answer. They did pay the 2k and not make up some excuses not to refund the bet and cancel the winnings ... that would have been shady.

[AlexSimion]

Very curious if they would have paid the user in case their bet lost ,  I mean to re-imburse them a % of the bet amount as obviously his bet  in case of a win would have been much higher then the max profit . But most likely they would've classified it as an user error , and no compensation would have been done.

[yahoo62278]

Just an update for everyone. I logged in to their site today to see where I finished in their tourney and ended up 5th for 25$. Which BTW sucks cause I was in 1st by a huge chunk last I checked. Probably lost to their "sponsored" players. They openly admit to having players play for them and stream it on twitch or something like that. Not sure how it works.

Anyways, 1st time visiting the site since they complained and tried chatting, they now have me blocked in their chat as well as look to be avoiding this topic. Looks like they're just gonna hope this whole situation goes away, but that's petty poor customer support IMO.

[examplens]

Just an update for everyone. I logged in to their site today to see where I finished in their tourney and ended up 5th for 25$. Which BTW sucks cause I was in 1st by a huge chunk last I checked. Probably lost to their "sponsored" players. They openly admit to having players play for them and stream it on twitch or something like that. Not sure how it works.

Anyways, 1st time visiting the site since they complained and tried chatting, they now have me blocked in their chat as well as look to be avoiding this topic. Looks like they're just gonna hope this whole situation goes away, but that's petty poor customer support IMO.

Your "misunderstanding" with Roobet was a big marketing opportunity for them. That they accepted their mistake and pay off your entire gain, they would get a lot more positive feedback than signature campaign or giveaway. Ignorance and blocking make things worse.

[efialtis]

Just an update for everyone. I logged in to their site today to see where I finished in their tourney and ended up 5th for 25$. Which BTW sucks cause I was in 1st by a huge chunk last I checked. Probably lost to their "sponsored" players. They openly admit to having players play for them and stream it on twitch or something like that. Not sure how it works.

Anyways, 1st time visiting the site since they complained and tried chatting, they now have me blocked in their chat as well as look to be avoiding this topic. Looks like they're just gonna hope this whole situation goes away, but that's petty poor customer support IMO.

What a pathetic & unprofessional way to solve the "issue" with you - how can a "company" be so dumb instead of actually even profit (maybe not financially in the very beginning but in terms of marketing) from such an issue?

Little anecdote:

I have worked for a big online shop and last year around christmas, someone from the commercial staff priced the article accidentally wrong so it was available in our shop for only around $10 instead of $50 - the article was sold out within one day - some blogs where superb deals are being promoted posted our article etc. - and we only realized that the other day. Now we had to decide: Cancel all those orders and sending an email to our customers saying sorry bla bla - BAD publicity - or move on, deliver the article and actually make best out of it - we went for the 2. option... We sent all customers who bought the article an email where we stated, that obviously santa claus came a little earlier this year but we are happy for our customers and that we cannot wait to get their feedback on our article. Then we promoted some articles related to the one mentioned in order to do some cross-selling in addition and even attached a coupon code for free delivery! We are talking about a financial loss of more than ~250k € here and this is how we handled the situation. In the end, we received so much positive feedback and publicity, all the blogs and news sites wrote about what happened and how our company handled it - we couldnt have been happier!

Sorry, my little anecdote got a bit longer but hey, this is something I will never forget.

[Isildur (official)]

Playing on Roobet was on my to do list for a while actually though I'm glad my procrastination perhaps saved me from a simular fate as the OP.

I'm just disgusted tbh by how this played out. No backbone because you know the next tough spot they are in, this will happen again. Shame on you and all the other sites taking advantage of people.

I'll change my negative feedback once you take some responsibility.

[Hhampuz]

Playing on Roobet was on my to do list for a while actually though I'm glad my procrastination perhaps saved me from a simular fate as the OP.

I'm just disgusted tbh by how this played out. No backbone because you know the next tough spot they are in, this will happen again.

Shame on you and all the other sites taking advantage of people because if I had to bet, and I am a gambling man, you would most probably have taken the bet if yahoo didn't realize this error meaning if you can take it, then you should pay out as well.

I'll change my negative feedback once you take some responsibility.

So you are basing your negative on what could have happened? Good to know.

[Isildur (official)]

Playing on Roobet was on my to do list for a while actually though I'm glad my procrastination perhaps saved me from a simular fate as the OP.

I'm just disgusted tbh by how this played out. No backbone because you know the next tough spot they are in, this will happen again. Shame on you and all the other sites taking advantage of people.

I'll change my negative feedback once you take some responsibility.

So you are basing your negative on what could have happened? Good to know.

Taking a bet and not paying it out due to weak reasons such as the ones provided by Roobet is why there is negative feedback. Not sure what you think you know unfortunately

[Hhampuz]

Playing on Roobet was on my to do list for a while actually though I'm glad my procrastination perhaps saved me from a simular fate as the OP.

I'm just disgusted tbh by how this played out. No backbone because you know the next tough spot they are in, this will happen again. Shame on you and all the other sites taking advantage of people.

I'll change my negative feedback once you take some responsibility.

So you are basing your negative on what could have happened? Good to know.

Taking a bet and not paying it out due to weak reasons such as the ones provided by Roobet is why there is negative feedback. Not sure what you think you know unfortunately

But there is no issue with pointing out several bugs to a site and then while knowing all of these bugs are there you bet a pretty high amount on several more games.. Opportunistic? Perhaps. But then again I assume you are the one yahoo talked to regarding this before making this thread so I won't expect anything less.

[suchmoon]

What a pathetic & unprofessional way to solve the "issue" with you - how can a "company" be so dumb instead of actually even profit (maybe not financially in the very beginning but in terms of marketing) from such an issue?

It seems to be a Russian site on a shoestring budget, probably with too much bankroll risk already. My guess is they figured that whatever goodwill this would bring - not worth it.

Not trying to excuse them, just an observation.

[efialtis]

What a pathetic & unprofessional way to solve the "issue" with you - how can a "company" be so dumb instead of actually even profit (maybe not financially in the very beginning but in terms of marketing) from such an issue?

It seems to be a Russian site on a shoestring budget, probably with too much bankroll risk already. My guess is they figured that whatever goodwill this would bring - not worth it.

Not trying to excuse them, just an observation.

I agree with you, thats also what I thought... Buuuut: Especially those Russian projects many times are well backed financially (incredible shit going on with yobit and their cryptotalk - yeah no gambling operator, just saying).

Generally speaking though: Yeah, there seem to be looooots of crypto gambling sites and they just cannot all be properly backed up financially, that is just impossible. Having a look at our crypto gambling section here, there are literally hundreds of so called new gambling sites/casinos/sportsbooks, it is crazy and when you have a look at their website... you quickly realize how seriously many of those sites can be taken. Yes, there are exceptions but most of the time... they must be on a very tight budget. I am really wondering how they are all doing it - is it so easy to launch a crypto gambling site anyways?! Yeah, online gambling is huge and I have been involved in that market for many years but what I am noticing with crypto gambling... madness really, wild wild west at its finest!

[Isildur (official)]

Playing on Roobet was on my to do list for a while actually though I'm glad my procrastination perhaps saved me from a simular fate as the OP.

I'm just disgusted tbh by how this played out. No backbone because you know the next tough spot they are in, this will happen again. Shame on you and all the other sites taking advantage of people.

I'll change my negative feedback once you take some responsibility.

So you are basing your negative on what could have happened? Good to know.

Taking a bet and not paying it out due to weak reasons such as the ones provided by Roobet is why there is negative feedback. Not sure what you think you know unfortunately

But there is no issue with pointing out several bugs to a site and then while knowing all of these bugs are there you bet a pretty high amount on several more games.. Opportunistic? Perhaps. But then again I assume you are the one yahoo talked to regarding this before making this thread so I won't expect anything less.

Be that as it may, the error and bugs were the sites fault, not the OPs. Gotta take some responsibility for that which I haven't seen happening at all. (roobet actually agreed with OP in the start but unfortunately those were only empty words with no meaning behind them as we now see looking back)

I've seen other 'new' sites that took larger hits than $11k due to their bad coding, unethical practices or simply due to negligence that at least made attempts on a compromise of sorts.

[suchmoon]

I agree with you, thats also what I thought... Buuuut: Especially those Russian projects many times are well backed financially (incredible shit going on with yobit and their cryptotalk - yeah no gambling operator, just saying).

I meant more along the lines that customer service and customer satisfaction may be perceived differently in some eastern locales than it is in the rotten capitalist West

As for finances, running a gambling site is a bit different than running an exchange. I think (all other things being equal) you can start an exchange on a fairly small budget since you're not facing the same risks and variance as you would with a gambling site.

[efialtis]

I agree with you, thats also what I thought... Buuuut: Especially those Russian projects many times are well backed financially (incredible shit going on with yobit and their cryptotalk - yeah no gambling operator, just saying).

I meant more along the lines that customer service and customer satisfaction may be perceived differently in some eastern locales than it is in the rotten capitalist West

As for finances, running a gambling site is a bit different than running an exchange. I think (all other things being equal) you can start an exchange on a fairly small budget since you're not facing the same risks and variance as you would with a gambling site.

Ooooh - I thought you referred mainly to the budget thing.

Well - even more surprising than that we have dozens of 0815 crypto gambling sites being launched each and every day.

[Hhampuz]

So you are basing your negative on what could have happened? Good to know.

Wrong--it sound like he's basing his negative on what DID in fact actually happen to yahoo62278.
As Roobet's signature campaign manager, it's not a good look for you to attack someone's comment.

Come on now, I'm not one to pick fights or hand out negative trust to people for trivial reasons so why not post from your main? Thanks for creating an account just to reply to me though.

I'm no longer managing Roobets signature campaign but I guess it don't matter anyhow.

[efialtis]

So you are basing your negative on what could have happened? Good to know.

Wrong--it sound like he's basing his negative on what DID in fact actually happen to yahoo62278.
As Roobet's signature campaign manager, it's not a good look for you to attack someone's comment.

While I also disagree with hhampuz regarding this issue (as mentioned before, not a real scam for me but still highly unprofessionable and just LAME), seriously hhampuz is one of the guys around I trust they would not be biased just because of a campaign management job... Yeah, at first glance you could say he isnt unbiased but after all... he is not a corrupt Greek like me... is he! That being said, he is welcome to express his opinion - isnt that what such a forum is about? Especially when critical issues like this come up?

Oh... and I still think roobets behaviour sucked/sucks big time!