I allege that https://bitcoinvideocasino.com/blackjack stole 0.03 BTC from me

[TranscriptJunky]

Hello.

I am a new member to this site, and so I apologize in advance for any breaches in forum etiquette which I may unintentionally commit, but I have already made a post about this in another section of this forum last night, and since I had to wait 360 seconds (six hours), and since I received quite a bit of valuable feedback from that post, I am now moving into the second phase of my actiona against the https://bitcoinvideocasino.com/blackjack site. I explain in detail that I have played blackjack at https://bitcoinvideocasino.com/blackjack on several occasions over the past few years and never had the type of incident I had yesterday. However, upon experience the problem I have done some research which turned up some SCATHING accusations by people who claim that this site has scammed them, and there is a common thread throughout these complaints which makes me believe that I am justified in beginning to file a formal complaint against this company, with ONE goal being to get my 0.03 BTC refunded to me, and another to expose this criminal operation for what it is. Like many online scam operations, I believe these folks mix in SOME legitimate dealing with SOME scamming. But ANY scamming is a huge red flag, and should be made aware to the wider internet community.

You can read my original desciption of the incident I had yesterday when I deposited 0.03 BTC a new, password-protected https://bitcoinvideocasino.com/blackjack account:
 
https://bitcointalk.org/index.php?topic=5213159.0

Here is the basic information relevant to my complaint, using the format made available in another post in this section. Hopefully this will make my complaint clear, and provide ENOUGH evidence necessary to proceed with this:

What happened:: I made a deposit of 0.03 BTC into my account at :

https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d (this page is password protected)

In the meantime I was playing the game with "test credits". I had played this blackjack before on this site, and so knew the process of depositing funds, The standard pop-up window came up once the send of 0.03 BTC (from Coinbase) was detected, and informed me that the funds would be credited once one confirmation was made. I continued playing with the "test credits", and opened the transaction page to monitor the transaction:

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

I eventually noticed that four transactions had gone through, and became worried that the credits had not been added to my account. I started to suspect that something was wrong, and so I opened Chrome, as well as the url of my game account on mobile in order to more closely monitor when the funds would hit the account. I nthe past a the funds would clearly show up at the bottom of the page, next to "current balance". I was watching very closely at this point, and growing concerned. I also sent my first email to the customer support email admin@bitcoinvideocasino.com , which was not responded to for at least another hour. The response was by a lady named "Jia", and her response was as follows:


Hi Frank,
Thank you for contacting BVC Support Team.
May we have the transaction ID in text format so we can further check?
Please advise.
Best regards,
Jia

to which I replied with the above blockchain.com link to the transaction. Within an hour I got a new response from a person named "Diana", which read:

Hello Frank,
We see that the funds got successfully credited to your account. Maybe there was just a delay.
Is the issue resolved now?
Best regards,
Diana

at which point I continued to monitor the account and see that the funds were NOT credited to the account, and that the transaction had gone fully through ( around 19 confirmations), at which point I emailed "Diana" to inform her that I had written a post about this situation on this forum, to which she replied:

Hello Frank,
I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,
Diana


When I first read her response I was extremely angry. However I didn't even know where to find a record of the transaction that she claimed I had made. Later on I browsed further  to find that on the "My Games" there is a mere 20-hand record of past "transactions". An image of this page as it currently stands is linked below:



A few key things to notice are the sheer difference in the amount of each bet I had made (out of the 19 bets recorded fro my play on Dec 24th, 2019 -- none of which were higher than 0.008 (and nowhere near 0.03 - I would never bet my entire deposit on one-hand - ever). Secondly, what sort of LEGITIMACY does this chart of information hold. There are no hash links to link this data with the blockchain, for verification purposes. It is "their word against mine).

At this point the communication broke down, and so I informed them that I would be taking action against them, starting by posting about the situation on this forum. I made some additional follow-up posts with more details of the situation. When posting the iniital post I still had not been aware of their claim that I had "made a bet for the full 0.03 BTC deposit, and so in subsequent posts I further analyzed their email response, and the data on the site which could be useful. I also began searching online and reading the MULTITUDE of horrendous reviews about people who claim to have had their funds stolen on this site.

They also claim that I made that 0.03 BTC mega-bet "a few minutes after the funds were credited to my account. Well, in the image below you can see that the final confirmation of the funds occurred at [13:20], and so that implies that the FIRST confirmation was likely several minutes before that. The record in the history "My Games" tab states that I made the 0.03 BTC bet at [13:27], which would be seven minutes after the FINAL confirmation of the transaction. By that time I had turned off, and restarted my computer, and run CCCleaner because I was concerned that there was an issue in cache which was preventing the 0.03 BTC deposit from showing up. But keep in mind that I had the game pay open in opera, AND Chrom, and on mobile, and then I also opened it in Brave - and ALL of these browsers showed that the credits had not been posted. I DO remember that a small pop-up menu came up, but there was no crediting of points (which would be 300 points = 0.03 BTC) at that time. I was CAREFULLY monitoring everything at this point, and took NUMEROUS screenshots. The only thing I wasn't able to do is take a video capture of what was happening, which looking back in retrospect, I SHOULD have.

So, in summary, I made the deposit, opened the blockchain.com page to look out for the first confirmation. The transaction actually went through especially fast, and and I found that it was quickly on the FOURTH confirmation when I check - at which point I checked to see if the credits had been posted - which they had NOT. This is when I opened the Brave browser, and when it hit the final 14 confirmations (which would have been at [13:20] (seven minutes before admin claims I decided to blow my entire wad of 0.03 BTC in one go (which you can see that I didn't do in the previous 19 hands in the so-called "record"), and after not seeing the credits posted I went ahead and restarted to computer and ran CCCleaner to clean the cache. After I did that the credits STILL did not show up. I was not aware of the transaction record at that point, because I simply didn't now it existed, but I believe that if I HAD known about it I would have been able to check and see that something was not write (but that is speculation, so I will not make a concrete claim on that).



and here is the screenshot of the transaction (completed at [13:20] from my Coinbase account:



Another interesting (seemingly) "glitch" is that several times when I hit 'refresh" on the browser the BTC balance showed as "NaN BTC" and the credits field was BLANK!



This was repeated in ALL THREE browsers, and on mobile. This also happened SEVERAL TIMES, which indicates to me that there was very possibly some sort of glitch on the server side.

A little research shows me that "NaN" tends to implicate an ERROR, which if true, would reinforce the point I'm trying to make  - that there was a glitch on the SERVER side, since this "NaN" would be returned by the SERVER.

So, due to the, what  believe to be, TERRIBLE customer service, and the nature of what I believe happened, I am filing this formal complaint against this company, and requesting that my 0.03 BTC (plus transaction fees) be refunded.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=74635 User Name : "BitcoinVideoPoker"

Reference Link: My account (which is supposed to be pass-word protected, but which often doesn't even ask for the password : https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d

Amount Scammed: 0.03 BTC + transactions fees (I'm not paying the transaction fees for my BTC to be stolen, or lost due to  glitch

Payment Method: Coinbase send

Proof of Payment: image above

PM/Chat Logs: I can supply the series of extensively long emalls upon demand (although I have posted some excerpts above in the general description of the incident)

Additional Notes: I would like to draw readers of this post to the SIGNIFICANT number of SCATHING reviews about this company which have been posted throughout the internet. I think you will find paralells in the "anecdotal evidence" provide in these reviews which conincides, generally, with the core claims I am making here. Some of the links to these bad reviews are posted in other threads of this forum.

https://www.reviewstalk.com/complaints-reviews/bitcoinvideocasino-com-l44824.html

http://bittrust.org/bitcoin-video-casino

https://casino.guru/bitcoin-video-online-casino-review

I am not sure how much more information to add here, so I will conclude this first post in this new thread here, and anyone is free to contact me for me information, and/or to share any feedback about this company (in private via DM, or in follow-up responses). This is BOTH about getting the 0.03 BTC, which was wrongly taken from me, back, AND with the hope that future potential players at this casino site will be aware of the risk involved with this less-than-reputable (in my, and others') opinion.

Also, in the past I HAVE lost Bitcoin in this casino, but did so by ACTUALLY PLAYING AND LOSING. That bis NOT the same as what happened to me in this situation, where I believe that my DEPOSIT ITSELF was simply stolen when it arrived in the account of the game, and then I was "gaslighted" to believe that i was the one responsible for the loss. That is not only uncool, but ILLEGAL.

I hope this post gets the attention it deserves. I am willing to take this action as far as it needs to go to achieve justice.

Thanks for reading.

[1713503256]

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[1713503256]

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[owlcatz]

Great post, well done! (Sorry about it as well)!

Never mind, found the link. Will leave  a neg until they come here to start talking.

[TranscriptJunky]

Great post, well done! (Sorry about it as well)!

Never mind, found the link. Will leave  a neg until they come here to start talking.

Thanks for the encouragement. It taking a lot of time/energy to go through with this, but I think it is worth it due to all of the scathing reviews I have seen about this "company". My hope is that some people will come out of the woodwork with some horror stories to at least legitimize my core claim here. I will also be attempting to contact those folks who have written those scathing reviews on the review sites linked above (and others that I discover as I continue to do some "research and discovery" on this issue), and I will direct them to this thread.

Thanks.

[owlcatz]

Thanks for the encouragement. It taking a lot of time/energy to go through with this, but I think it is worth it due to all of the scathing reviews I have seen about this "company". My hope is that some people will come out of the woodwork with some horror stories to at least legitimize my core claim here. I will also be attempting to contact those folks who have written those scathing reviews on the review sites linked above (and others that I discover as I continue to do some "research and discovery" on this issue), and I will direct them to this thread.

Thanks.

Yep, been there myself, you are not alone! I have been scammed multiple bitcoins over the years, but that's how you learn I guess.

Never send coins to any site you don't fully trust 100% to get them back, especially gambling sites (the sketchy ones, nothing against the few good/legal ones).

Good luck. Will be watching the thread.... You should send the scammer a pm with a link here so he may respond. Wortha  try. ?

[TranscriptJunky]

Thanks for empathizing. It happened once before with another gambling site, but the problem is that it's hard to get at them, so the only way to deal with this type of situation is a serious "expose campaign". Since I have now discovered enough SCATHING reviews about this site I believe the evidence (both anecdotal and screenshots), along with those other reviews, will speak for themselves. The main mission at this point is to get as much exposure as possible of this post, and those other bad reviews. Bad publicity can be a very powerful weapon. I know this from experience, because I am quite good at this stuff. In other words, I know what I'm doing.

Some mentioned that they already shared my first post link with the person in question. And since I would rather judge the response from other readers of these posts first I will simply amend that post with the link to this one, with the goal that the people who need to find this post will do so. I think that is likely. Let's see what happens. I think it's a noble cause - albeit a huge "time suck". But we are talking ~ $220 USD, which is not peanuts...

[o_e_l_e_o]

So having reviewed your posts and screenshots, as well as visiting and trying out the site myself, I don't believe you have been intentionally scammed.

You were playing with test credits when your bitcoin was deposited to your account, and you have inadvertently made a large single bet using that BTC. I fully agree that the site should have a much better distinction between test credits and real BTC, since (from what I can tell) you don't even have to change to a new page or flick a switch to swap between them, it just seems to happen automatically when the transaction is confirmed. There is a pop-up, however, which you said in an earlier post you did see.

This seems to be a combination of a poorly designed website and carelessness on your part. It would be nice for them to respond, perhaps even refund you some BTC as a gesture of goodwill, but there is no requirement for them to do so. If you had inadvertently doubled your money, they would be required to pay and I'm sure you wouldn't be complaining.

Yes, there are a lot of poor reviews against them, but they have also been operating for 7 years without (as far as I can tell) a proven scam accusation on this forum. They also seem to have paid out thousands of dollars in tournament and giveaways (in addition to usual casino winnings), so I would be very surprised for them to scam you for $200.

[LFC_Bitcoin]

It really isn’t worth the negative publicity for them, they should just reimburse the OP & get on with business.
I’d really like the casino rep to come into this thread & have their say on the matter.

[TranscriptJunky]

It really isn’t worth the negative publicity for them, they should just reimburse the OP & get on with business.
I’d really like the casino rep to come into this thread & have their say on the matter.

Thanks bud. I REALLY appreciate that. I've already taken it to Twitter. I'm not messing around.

And Oleo, I don't mean to be rude (as I'm sure you're an okay dude), but you just really made me pissed off since that last round of messages. I understand where you're coming from, but man, it's about having some common friggin decency. Like when you go to Las Vegas you get treated with respect. What kind of a SLIMY person designs a gambling site with such a "pitfall" like that? Surely, if I had known that was going to happen I would have NEVER upt my 0.03 Bitcoin into that game. C'mon man. Look at it for what it is. I'm chasing the 0.03 on BitcoinCasino.io, and enjoying the experience. I'm doing a cuatious, but aggressive betting strategy, and if I can recupe that 0.03 BTC that was "tricked" out of me -- call it whatever you want, but let's just be honest with ourselves. We're not dummies here. There's no reason to not have enough DECENCY to proerly separate the "test/free" from the "paid" section of that site. If anyone is going to argue otherwise I don't even want to hear about it.

You can see that the admin of BitcoinVideoCasino has implemented what seems to be some sort of a control mechanism for AT LEAST accounting or the "test betting", so there is at last some DOCUMENTATION of the "test betting" activity. But this doesn't reimburse me to what I think could be justifiably called "negligence" on the part of the admin there for setting things up so that that happened to me. Glitch or not, that setup as a recipe for disaster. I am obviously not the only person with serious grievances against this company. As I said from the beginning, I had played on the site numerous times in the past, but this recent situation, and the way they handled it, was just plain wrong.

Like I said, I will CONTINUE to push this. That's my choice. Some people will agree with me, some won't. I'm willing to take the flack.

[o_e_l_e_o]

Like I said, I will CONTINUE to push this.

I think that's fair, and I happen to think you have a strong case for some sort of compensation. As I said in my previous post, it is far too easy to switch between test credits and BTC, and something like this would eventually have happened to another user (and may still again) if it hadn't happened to you.

But this doesn't reimburse me to what I think could be justifiably called "negligence"

This is essentially my point. I believe this to be negligence and poor website design rather than outright maliciousness or an intentional scam. It's essentially Hanlon's razor. Additionally, if they were going to intentionally scam someone, it looks like they've had significantly larger opportunities over the years than your $200.

[TranscriptJunky]

Like I said, I will CONTINUE to push this.

I think that's fair, and I happen to think you have a strong case for some sort of compensation. As I said in my previous post, it is far too easy to switch between test credits and BTC, and something like this would eventually have happened to another user (and may still again) if it hadn't happened to you.

Fair enough.

But this doesn't reimburse me to what I think could be justifiably called "negligence"

This is essentially my point. I believe this to be negligence and poor website design rather than outright maliciousness or an intentional scam. It's essentially Hanlon's razor. Additionally, if they were going to intentionally scam someone, it looks like they've had significantly larger opportunities over the years than your $200.

You KINDA make a somewhat valid point there, but I just don't buy it in the context of the wider situation. There's often a fine line between "malice" and "negligence". If this dude is smart enough to design and run a "successful" web casino then he should be smart enough to realize when his negligence (intentional or not) has violated one of the users of the site. If he wants to continue to be a BITCH I will be more than happy to spread the word of his BITCHNESS - both in my personal case, and the multitude of VORACIOUSLY negative comments about his little casino. I'm a marketing guru, and if this dude wants some extra exposure I'll be more than happy to facilitate that. It's what I do, and do well...

[o_e_l_e_o]

Have you had any further correspondence from them since the last message from "Diana" that you quoted in your original post? Their forum account still hasn't been online since you opened your first thread. Do we even know if they are aware there is a current scam accusation opened against them?

I'd hold off throwing insults and threatening retaliation until we have at least heard from them. It won't help your case.

[TranscriptJunky]

Have you had any further correspondence from them since the last message from "Diana" that you quoted in your original post? Their forum account still hasn't been online since you opened your first thread. Do we even know if they are aware there is a current scam accusation opened against them?

I'd hold off throwing insults and threatening retaliation until we have at least heard from them. It won't help your case.

Yeah, don't worry man. I already chewed them out beyond repair. Plus, I've just spent literally the ENTIRE day playing blackjack, and although I'm not losing, I haven't done any of the other things I need to do. So I'm just going to try to recoup the ADDITIONAL 0.03 Bitcoin I have now sold, and then just stop playing ANY gambling games. This is affecting my physical and mental health at a time when I was already stressed to the very edge.

Just a bad situation all around.

I appreciate your kind words. If nothing else, at least I discovered this nice forum through this catastrophe.

Need to stay positive these days...

[BitcoinVideoPoker]

Hello everyone,

First of all, it would have been better if the OP had used our openly available social threads before accusing us of a scam in such an ill-fashioned manner, as reasonable minds in this thread have already mentioned.

Secondly, we have hundreds of users visiting us daily and having fun while entertaining themselves with the games we have on offer. Over the course of years, we have maintained an excellent record with our users and have been gladly hosting them, some even since inception. You can follow our thread here which has been active since 2012.

Thirdly, and coming to the user-mentioned allegation, on BitcoinVideoCasino.com we have a process in place that lets you know when your funds are credited to your account- which you have already mentioned in your thread here. Our client service executives have also given you answers and clarifications on matters that you purport to be a 'scam' we're attempting, or have attempted, on you. In which they've answered your questions with facts & fact-based reasoning, to the extent that would satisfy a new user who is genuinely trying to understand the procedure of deposits on our website. It's unfortunate that you lost your BTC while gaming on our platform, but I don't think it's fair to accuse us of wrong-doing when many of the proofs you presented are in-fact refuting the very claim you're trying to make. Besides, we have successfully organized many leaderboard campaigns with prizes worth $1000s in BTC in order to reward our community for sticking with us - and we have many more upcoming loyalty campaigns that intend to do the same. One such ongoing promotion can be found here, where we're giving away $2000 every two weeks. You can also see the amount of BTC our users have in winnings there. This simply goes to show our adherence to good practices and sincerity in attending to our user's concerns. I would also urge you not to indulge in throwing false accusations and name-calling for the sake of the sanctity of this forum. One wouldn't be blamed if they believed that by now someone or the other would have tried to tarnish our reputation by such rash allegations. Especially when some user are proud to have 'chewed us out beyond repair' -  .

I want to thank everyone who reached out to us and made us aware of this thread via messages and PROPER channels we have made available in our thread here: https://bitcointalk.org/index.php?topic=130242.0

We also have a Telegram group where we attend to user concerns in case you're not happy with anything related to our website or services: https://t.me/bitcoinvideocasino

(And to that one user who has given us a negative reputation, please be so kind to undo, thank you)

Regards,
Bitcoin Video Casino

[TranscriptJunky]

Hello everyone,

First of all, it would have been better if the OP had used our openly available social threads before accusing us of a scam in such an ill-fashioned manner, as reasonable minds in this thread have already mentioned.

Secondly, we have hundreds of users visiting us daily and having fun while entertaining themselves with the games we have on offer. Over the course of years, we have maintained an excellent record with our users and have been gladly hosting them, some even since inception. You can follow our thread here which has been active since 2012.

Thirdly, and coming to the user-mentioned allegation, on BitcoinVideoCasino.com we have a process in place that lets you know when your funds are credited to your account- which you have already mentioned in your thread here. Our client service executives have also given you answers and clarifications on matters that you purport to be a 'scam' we're attempting, or have attempted, on you. In which they've answered your questions with facts & fact-based reasoning, to the extent that would satisfy a new user who is genuinely trying to understand the procedure of deposits on our website. It's unfortunate that you lost your BTC while gaming on our platform, but I don't think it's fair to accuse us of wrong-doing when many of the proofs you presented are in-fact refuting the very claim you're trying to make. Besides, we have successfully organized many leaderboard campaigns with prizes worth $1000s in BTC in order to reward our community for sticking with us - and we have many more upcoming loyalty campaigns that intend to do the same. One such ongoing promotion can be found here, where we're giving away $2000 every two weeks. You can also see the amount of BTC our users have in winnings there. This simply goes to show our adherence to good practices and sincerity in attending to our user's concerns. I would also urge you not to indulge in throwing false accusations and name-calling for the sake of the sanctity of this forum. One wouldn't be blamed if they believed that by now someone or the other would have tried to tarnish our reputation by such rash allegations. Especially when some user are proud to have 'chewed us out beyond repair' -  .

I want to thank everyone who reached out to us and made us aware of this thread via messages and PROPER channels we have made available in our thread here: https://bitcointalk.org/index.php?topic=130242.0

We also have a Telegram group where we attend to user concerns in case you're not happy with anything related to our website or services: https://t.me/bitcoinvideocasino

(And to that one user who has given us a negative reputation, please be so kind to undo, thank you)

Regards,
Bitcoin Video Casino

You're full of sh*t, you sociopath. The smart people know that very clearly. Fat chance that user who gave you the "bad reputation" will take it back. I'd be willing to bet you that 0.03 BTC that they won't. Hahah.

The internet is FULL of scathing reviews of your site. You're provided NOTHING of any substance to prove the claims against you are wrong, other than citing that "others reached out to you". Personally, I would have no issue with a little "man to man" meetup to "sort things out", but I'm sure you've got that all covered - because you're a sociopath. Oh well. Sucks to be you. Sociopathy has a short shelf life. My magical power of intuition tells me that this forum is CRAWLING with "operatives" whose function it is to clandestinely defend your operation. There's nuthin' I can do about that other then be armed with the information.

I stand by my original claim that your site is using various tactics which are manipulating cryptocurrency out of people, and the anomymous nature of your operations is one (of several) pieces of proof of that.

Your response is as void of substance as your little wannabee online casino.

Now go play in your sandbox (with your bots) and leave the adults alone...

[MURONDI]

I'm sorry about the incident that happened to you, but in my opinion it's not entirely their fault, why don't you do some research before joining the site, maybe the site has a bad service, but before joining surely you have agreed to the terms of the site, I think a site that has been running for a long time does not want negative trust just for the sake of 0.03 btc, The site should provide a confirmation warning when betting large amounts, I can only hope your problem is resolved quickly, Good luck.

[TranscriptJunky]

I'm sorry about the incident that happened to you, but in my opinion it's not entirely their fault, why don't you do some research before joining the site, maybe the site has a bad service, but before joining surely you have agreed to the terms of the site, I think a site that has been running for a long time does not want negative trust just for the sake of 0.03 btc, The site should provide a confirmation warning when betting large amounts, I can only hope your problem is resolved quickly, Good luck.

Hi. My retaliation is based on the fact that I have seen this very same type of scamming behavior on other sites, and am getting sick of seeing these types get away with what they do. I made it very clear that I had made deposits, and played on, this site multiple times in the past - whic of course only makes the situation WORSE, because now I understand that (in RETROSPECT) I was interacting with a site which has "beyond a reasonable doubt" evidence of "scammy" behavior in the past.

I am NOT backing down on this one. I have ALREADY made the decision to take lawful action, within my means, to expose this site - which has now cost me (just in this most recent incident -> 0.03 BTC ( + another 0.03 BTC in "collateral" expense (by which I made the CHOICE to play another 0.03 "chaser" (on Bitcasio.io - another site of "questionable repute") to try to remedy this situation on my own (assuming the admin of this site would not be reasonable - which I think reasonable people here can see that they clearly have NOT been at this point. -- which is also part of the reason I am taking action. This incident also had negative health effects on me (including insomnia, serious back pain, etc.) which I believe were mainly the result of "unjustifiably" losing the initial 0.03 BTC, which then lead to a spiraling effect). Had I not had the 0.03 STOLEN from me this wouldn't have happened, because I would have had proper control of my bankroll. I am not a "newbie" to gambling.

Again, no matter what ANYONE on this board says at this point, I have ALREADY made the decision to, and BEGUN, taking LAWFUL action, using any/all channels available, to deal with this situation. This is not about my single ONE PERSONAL INCIDENT, but out of frustration by the fact that these sites get away with what they do because they know that people will bend over and take it without investing the time/energy to retaliate. It is my CHOICE, and my RIGHT to take LAWFUL action (through proper direct and indirect channels) to file a formal complaint against these types of operations, and spread the evidence through any/all legal channels (ex. social media, etc.).

This is all I will say for now as I continue this process. I appreciate your response, though.

Happy new year.

[TranscriptJunky]

Okay folks. I thought I would just post this follow-up, mainly as further evidence of the illegitimacy of the BitcoinVideoCasino operation. I received the following email (out of nowhere) on January 3rd, 2020 (three days ago), and although I was hesitant to respond, I did so just to see what would happen. You can see clearly that my ORIGINAL email to support is included (since this "Cormac" person included the original emails in with his (in other words, he simply hit "reply" to the original thread. Then he claims that "Cormac here from the support team, firstly let me apologize for our delayed response, some of the team were off for the holidays." IN other words, this clown didn't even have the intelligence to realize that he was including the entire history of my correspondence (since December 28th, 2019). Keep in mind that these clowns are claiming to be "professional" Does this look professional to you? I have also included my response. now, regardless of whether you agree with what I am asking for in my response (which you can see is written diplomatically) that doesn't matter. I am CONTINUING the process of taking legal action against this organization, and this new round of unprofessional customer support is FURTHER EVIDENCE for my case. Their support people aren't even coordinated enough to respond properly to the customers. Keep in mind that the scammer who is running the "BitcoinVideoCasino" account here made the argument that "If the OP had contacted us through the proper channels... blah, blah, blah..." Based on this follow-up correspondence, does this look like a "company" which is conducting itself professionally? I will let you all judge for yourselves. I am just providing the hard evidence. Keep in mind that I wasted AN ADDITIONAL 30 minutes replying to these sociopaths - valuable time that I could have been doing actual paid work. Also, there has been ZERO reply since sending my reply three days ago. I'm just laying out the evidence here. I am also in the process of VERY MUCH continuing to take action against this operation, through legal means, just for the record.

---------------------------------------------------------------

email from "Cormac" on January 3rd, 2020 - over a WEEK after the first round of emails to support were sent, and responded to in a highly unprofessional (negligent) manner

------------------------------------------------------------------

from : admin@bitcoinvideocasino.com

Re: BTC has failed to be credited to my account after full (9) confirmations. Please respond ASAP.


Hi [name],
Cormac here from the support team, firstly let me apologize for our delayed response, some of the team were off for the holidays.
I will do my best to help you locate your missing deposit. Can you please send me the receiving address of the missing transaction in 'text' form?
Please copy/paste the address to avoid any errors.
Best regards,

Cormac

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my response - around one hour after receiving the above email - on January 3rd, 2020

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Cormac,

I have already had some very negative exchanges over this issue with your support people (including a response (copy-pasted below) within an hour or two of my initial message to your support email address, to which I responded very negatively, because there was no indication from that message that the situation would be remedied.

<response from “Diana” within a few hours of my initial “very polite” first message>

Hello,
I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,
Diana
</response from “Diana”>

I am responding to this email simply because you have emailed me for further information, and although that seems to be inconsistent with the correspondence I had initiated (in a very POLITE and PROFESSIONAL manner) at the time of the incident, which was EXTREMELY counterproductive, and resulted in the following :

-   Me not being able to EVEN USE/PLAY my 0.03 BTC
-   Me feeling the need to “chase” that 0.03 BTC (of which I have proof of the transaction) I the BitcCasino.io (which I also lost)
-   Me enduring SIGNIFICANT emotional aggravation, in addition to a SERIOUS aggravation of my chronic back problem – which resulted from all of the sitting I ended up doing trying to “get back” the 0.03 BTC I put into your casino.
-   
I am responding because it seems that you are offering SOME sort of potential to rectify this situation.
If you go back and read my VERY FIRST message you will see that I was polite and diplomatic. I became angry (IRATE) when “Diana” responded with what appears to be a very one-sided and “final” decision o my case (which I believe was based on “faulty” information related to my deposit (of which I have ample evidence).

You can find my original email if you scroll down to the very first message of this email thread.

I have made AMPLE attempts to resolve this situation in a timely, and professional/diplomatic manner, which I believe was NOT reciprocated. In the past few days I have also taken this issue to the wder public (via Twitter) and begun the process of filing formal complaints with relevant organizations whose purpose is to deal with these sort of situations. I would be willing to discontinue those efforts if you are willing to provide the following remedy :

1 ) crediting my account with 0.06 BTC – which accounts for the original 0.03 BTC I deposited (screenshots attached) PLUS he 0.03 BTC I used to “chase” the original 0.03 BTC. My intention when I deposited to 0.03 BTC was to REPEAT the same thing I did on December 24th, which is to use 0.03 BTC to win 0.01 BTC (so 0.03 total – see screenshot) and the withdraw the 0.04 BTC. If you agree that, under these circumstances of this situation (ex. Chasing the lost deposit with another 0.03 BTC, the mental and physically hassles, etc.) my claim is “reasonable” then what I plan to do is ACTUALLY PLAY the 0.06 BTC I am requesting (on your site – as I have in the past), and if/when I can bump the 0.06 BTC up to 0.07 BTC I will withdraw that (which would be in line with my original plan to do the 0.03 BTC deposit, and then withdraw 0.04 BTC (like I did on December 24th). If I lose the 0.06 BTC then I will accept the loss. In addition, if you agree to this I will post on BitcoinTalk that you INDEED reviewed my case and agreed to the remedy I have requested. You folks have PLENTY of $$$, and so my request for the 0.06 BTC is a “drop in the hat” – but a VALID request under the circumstances). In all honestly, part of me wants to ask for a BIT MORE due to the aggravation and physical pain (in my back), but I WON’T do that, because I would be content if you just “did the right thing” and I at least get the total 0.06 BTC (in CREDIT form on your site (blackjack) which I ended up having to “put up” as a result of this situation.

Again, I believe it is in your best interest to fix this situation. I would have not had any problem if this had been PROPERLY addressed from the time I sent the intial POLITE/DIPLOMATIC email as soon as I realized that there was something wrong with my deposit. I have played your site SEVERAL times in the past, and even LOST on a few of those occasions. So this is NOT me trying to “get one over” on anyone. I hope you will see that my claim is valid, and will “do the right thing” here.

Like I said, I am attaching the screenshots, and urls of the blockchain.com records of the BTC deposits in question. This includes the screenshots of:

the 0.03 BTC I deposited on Dec 24, 2019 :

https://www.blockchain.com/btc/tx/0eadea288efd0b8e0f0966745673de38e63f571c9e4d89a6805a55ee149df2e8

,
 and then the (successful) withdrawal of ~ 0.04 BTC I did on that same day ( 0.01 BTC win, which I then used to buy some cards in another game),

https://www.blockchain.com/btc/tx/02c3f482443557091fb2e617bc517d3f2a7e9e49104e30a274ae2bd18e0091c9

PLUS the 0.03 BTC deposit in question (on December 28, 2019 :

https://www.blockchain.com/btc/tx/0eadea288efd0b8e0f0966745673de38e63f571c9e4d89a6805a55ee149df2e8

PLUS the “chaser” deposit of 0.03 BTC (on December 29th, 2019) to Bitcasino.io (which I accidently wrote as “Bitcoincason.io” in the memo)

https://www.blockchain.com/btc/tx/9ba609af5c16831cb1b2b061870aa9d1aaed0c9fc9766dfda9a1c2e027e4e0e8

I am attaching the corresponding screenshots of each of these transactions to this email as well, so you can visually see everything.

I hope we can make this hellish incident just “go away”. If you do INDEED “make this go away” then I will CONSIDER playing blackjack again at your casino in the future (as I have in the past). HOWEVER, I would want to see some sort of change made I your interface to prevent myself (and some other people who have claimed to have had the EXACT same thing happen to them) from potentially having this problem again (y which I mean tweaking your UI so that there is NO CHANCE of mixing up “test credit play” with “real credit play – perhaps by requiring the user to enter a password in a pop-up menu BEFORE they are allowed to continue playing (once a deposit is made) so that there is NO QUESTION as to if they are playing test credits” or “real credits”.I DEFINITELY do not want to have to go through something like this again. It has been physically and mentally draining, an a HUGE “time suck” taking away time from other important work tasks I have to do daily.

Please update me ASAP.

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end of my response

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[TMAN]

I have merited your OP as it has to be the best put together scam accusation that I have seen from a newbie.

[o_e_l_e_o]

-snip-

I think you've shot yourself in the foot here, OP.

I don't think the site is under any obligation to refund your 0.03 BTC, which we already established was mistakenly bet by you. It would have been a nice gesture of goodwill for them to refund you, but I don't think they are doing anything illegal by not refunding you. Yes, we are agreed that their site is misleading and poorly designed, but the 0.03 BTC was still bet and lost by you. I accept opinions on this may differ, and so obviously you are free to pursue whatever legal action you want.

However, demanding 0.06 BTC from them is inappropriate. Asking them to refund the additional 0.03 BTC which you spent trying to recover your losses (which I believe you spent on an entirely different site?) is completely unreasonable. You deposited and spent that money of your own freewill. If I have an appliance under warranty and it breaks, then the company will pay to repair or replace the appliance. They won't also pay for another appliance I bought from a different company in the meantime.

Further, you have admitted that gambling is causing you serious physical and mental harm, and even if they were to give you 0.06 BTC, you would just gamble it again anyway. Please take some time to consider your health and think about what you are doing here.

[TranscriptJunky]

@TMAN - Appreciate that. As I said, I am simply documenting what has happened (as factually as I possibly can) and allowing people to see the nature of how these BitcoiVideoCasino folks operate. Like I said, I am taking additional measures OUTSIDE of this forum to deal with this issue in a legal manner. I appreciate you noticing my sincerity in at least presenting the information in an organized manner. And maybe those merit points will be useful if/when I interact with this forum into the future.