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Author Topic: seed problem. Can not create new wallet Electron or restore wallet  (Read 140 times)
Pelemeshek
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December 30, 2019, 02:29:52 PM
 #1

version Electron 3.3.8 (RUS)
https://electrum.org/#download

steps:
File -> create/restore
Next
Wallet with two-factor authentication
Next
I have seed

I am input my seed, but button "Next" not active

If I create new wallet, but can not check seed. Button "Next" not active

WTF?
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nc50lc
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December 30, 2019, 02:34:35 PM
 #2

Next button is "not active" because the SEED isn't valid. There may be a typo or it was from a non-2FA wallet.

What was the result shown in the "Seed Type: ?"
Was your seed created using Electrum?

If you're 100% positive that it was from an Electrum 2FA wallet, then you might have entered a wrong word or two.
If it's from a standard wallet, use the options "Standard Wallet->I already have a seed".

AltcoinBuilder
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December 30, 2019, 02:38:38 PM
 #3

possibly you entered incorrect seed.
Pelemeshek
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December 30, 2019, 02:51:57 PM
 #4

it is correct name 100%
I am create new Electrum wallet and check every word, several attempts
But button "Next" not active
I look manual on YouTube, but manual bloggers different from mine

I have question. Electrum have RUS interface? Maby i have hack-version? I know hackers are faking Electrum
RapTarX
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December 30, 2019, 03:35:06 PM
 #5

Maby i have hack-version? I know hackers are faking Electrum
Are you sure you have downloaded the wallet from- https://electrum.org/#download
Please verify the file once again- https://bitcointalk.org/index.php?topic=4183993.0
If you are using a phishing version, your seed has likely been compromised.

If you have downloaded from the official website & were able to verify the wallet, you are fine.

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Pelemeshek
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December 30, 2019, 04:53:24 PM
 #6

https://c.radikal.ru/c39/1912/a4/ffa283b18918.png
I have "Good signature from "Thomas Voegtlin@"
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December 30, 2019, 07:18:18 PM
 #7

steps:
File -> create/restore
Next
Wallet with two-factor authentication
Next
I have seed

I am input my seed, but button "Next" not active
This only occurs if the seed is invalid, or you a using a NON 2FA seed. This is what you'll see if invalid seed:



This is what you'll see if NON 2FA seed:



Do you see "seed type"? or is it blank? If blank, then the seed you have is invalid. Most likely, you have a "similar" word, like kid, kit, kite etc.


Quote
If I create new wallet, but can not check seed. Button "Next" not active
Do you mean you are also trying:

"File -> Create/Restore -> Standard Wallet -> Create a New Seed"

and after copying seed and then re-entering to check you have copied OK, that that isn't working as well? Huh

Abdussamad
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December 31, 2019, 04:11:59 AM
 #8

See 2 & 3 here. If this doesn't help then do let us know how many words in your seed and whether all the words are in the dictionary linked on that page in number 3.
nc50lc
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December 31, 2019, 05:12:25 AM
Merited by Heisenberg_Hunter (1)
 #9

Quote from: Pelemeshek
I have question. Electrum have RUS interface? Maby i have hack-version? I know hackers are faking Electrum
Anyone can set it to any language in the "general" tab of the preferences.
Maybe it used your PC's locale settings.

I am create new Electrum wallet and check every word, several attempts
But button "Next" not active
What's the language of your (mnemonic) seed?
AFAIK, it wasn't case-sensitive and double spaces/enter should be valid as a "separator" as well.
So the problem must be your keyboard's input.

Try copy-paste instead of manual typing:
  • Create a new seed using "New/Restore", select Standard wallet-> create a new seed, select Legacy or SegWit.
  • Copy (Ctrl+C) and paste (Ctrl+V) the seed to a (temporary) new text file.
  • Then Copy the seed from the text file to the "next" window because for some reason it wont let you copy from the previous window.
  • That should work since it's the exact copy of a valid seed; if it didn't, there something wrong with your downloaded Electrum

Note: if this worked, your seed written in paper wont be a reliable backup since you can't manually input it as a valid seed.
Try to change the language to English first.

Abdussamad
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December 31, 2019, 08:05:43 AM
 #10

you don't need to change the language in order to use a seed in a different language.
Abdussamad
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December 31, 2019, 08:07:42 AM
 #11

it is correct name 100%
I am create new Electrum wallet and check every word, several attempts
But button "Next" not active
I look manual on YouTube, but manual bloggers different from mine

I have question. Electrum have RUS interface? Maby i have hack-version? I know hackers are faking Electrum

try using electrum on a different device. if you have an android phone and it is not rooted then you can install electrum on that via the play store and attempt a restore there. this should rule out any hardware problems on your PC.
Pelemeshek
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December 31, 2019, 08:24:15 AM
 #12

It is not working for me
Thank you for help.
I have decided to refuse Electrum
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December 31, 2019, 08:59:30 AM
 #13

It is not working for me
Thank you for help.
I have decided to refuse Electrum

Please send me private message. We can help you. Thanks !
Pmalek
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December 31, 2019, 11:42:24 AM
Merited by hugeblack (1)
 #14

Please send me private message. We can help you. Thanks !
Don't contact this user! He is not part of any Electrum Costumer Support. There is no such thing. He will probably try to trick you into sending him your seed.

Electrum works just fine, there is a problem with your seed somewhere.
You never answered the question if you created the original seed with Electrum or in another wallet?

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Pelemeshek
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December 31, 2019, 08:08:25 PM
 #15

Please send me private message. We can help you. Thanks !
Don't contact this user! He is not part of any Electrum Costumer Support. There is no such thing. He will probably try to trick you into sending him your seed.

Electrum works just fine, there is a problem with your seed somewhere.
You never answered the question if you created the original seed with Electrum or in another wallet?

thank you for information.

I created a wallet in another wallet and tried to open it in Electrum

I tried to register a new wallet in Electrum
nc50lc
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January 01, 2020, 05:21:40 AM
 #16

I created a wallet in another wallet and tried to open it in Electrum
I tried to register a new wallet in Electrum
You mean these two are different tries? Yes?

So for the first one, use "Standard wallet->I already have a seed" and you'll need to click "Options" then check "BIP39 Seed" for the next button to be clickable.
But it depends on the format of that seed from "another wallet" if you'll able to restore the correct addresses, what wallet was it?

For the latter, Electrum doesn't have a "registration", just follow the guides above to be able to create a new wallet, do not follow any video guides as most of them are likely scam.

Pmalek
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January 01, 2020, 10:43:05 AM
 #17

If nothing else works you can just create a new Electrum wallet, request a new address and send the full amount from the original wallet that you used with that seed. What wallet did you initially use when you got that seed and what is wrong with it now?
Are you able to restore your wallet in the same software with the seed you have?
If not, there must be a mistake somewhere in the seed.

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