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Author Topic: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs  (Read 1256123 times)
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BitcoinPappi
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October 10, 2014, 05:43:10 AM
 #7901

...
I understand my unit might not be RMA until a week or so because of the holidays. All i am asking is to be compensated or be able to start hashing in your data center.
We'll sort it out after the Holliday, on Sunday.

No problem.

Will wait on the reply from SP to sort out the down time. Enjoy the holidays. 
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October 10, 2014, 09:25:15 AM
 #7902

...
I understand my unit might not be RMA until a week or so because of the holidays. All i am asking is to be compensated or be able to start hashing in your data center.
We'll sort it out after the Holliday, on Sunday.

No problem.

Will wait on the reply from SP to sort out the down time. Enjoy the holidays. 
To be clear, it's not part of our SLA or TOS and I'm not promising a compensation here.
I'm not sure we have free machines right now. We usually do RMAs from new machines rolling out of the assembly line if needed.
We'll review the case and decide.

Guy

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 10, 2014, 12:48:04 PM
 #7903

...
I understand my unit might not be RMA until a week or so because of the holidays. All i am asking is to be compensated or be able to start hashing in your data center.
We'll sort it out after the Holliday, on Sunday.

No problem.

Will wait on the reply from SP to sort out the down time. Enjoy the holidays.  
To be clear, it's not part of our SLA or TOS and I'm not promising a compensation here.
I'm not sure we have free machines right now. We usually do RMAs from new machines rolling out of the assembly line if needed.
We'll review the case and decide.

Guy

Guy,

Thank you I understand. Will follow up with SP support.

Enjoy the holidays.

--
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October 10, 2014, 01:36:44 PM
 #7904

Any testing on the October batch, still on track for 6.5 Thash?
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October 10, 2014, 01:40:36 PM
 #7905

It seems I have the same issue as bitcoinpapi. I have e-mailed many times to @sales and have had no reply. It is costing me $500 to send the machine back. I recieved the machine late too. I was expecting it in September and it came first week of October. And when the machine came it was not working. Would I be able to get a refund for this item as I have heard nothing what so ever. Will you take care of the shipping charge if I send the item back? This is one of the three machines. The other two machines are hashing away in a data centre in michagan. Please review and let me know asap Guy as i'm loosing out here and not happy.
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October 10, 2014, 01:58:39 PM
 #7906

It's a month full of holidays, I'm sorry for our slow reply time.
If you don't get a reply from support@ within 72 hours, email again.

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 10, 2014, 02:01:26 PM
 #7907

It's a month full of holidays, I'm sorry for our slow reply time.
If you don't get a reply from support@ within 72 hours, email again.

Ok I e-mailed two days again and e-mailed yesterday. I will wait until tomorrow and e-mail again Sad
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October 10, 2014, 02:05:48 PM
 #7908

It's a month full of holidays, I'm sorry for our slow reply time.
If you don't get a reply from support@ within 72 hours, email again.

Ok I e-mailed two days again and e-mailed yesterday. I will wait until tomorrow and e-mail again Sad
It's holiday from Wednesday ...

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 10, 2014, 10:45:17 PM
Last edit: October 11, 2014, 12:33:00 AM by jtoomim
 #7909

It seems some of the newer units have problems if the temperature is too low. Symptoms of this issue are machines that run fine sometimes but will restart every 1-10 minutes when it's cold. Machines with this issue will usually work fine as long as their hashing isn't interrupted, but once they get cold, they have trouble starting up again. In our DC, we have two SP30s that arrived in the last 1 or 2 weeks with Murata PSUs that show this problem around when the intake temperature gets below 15°C.

The issue appears to be related to an integer underflow on an 8-bit (probably unsigned) char used for recording DC2DC temperatures. I'm not certain that this is exactly the case, but it fits the data I've seen so far. I expect this issue will be fixed with a firmware update. If you have a machine that's showing this type of issue, you may want to wait before RMAing it.

If you have a recent unit that seems to stop hashing at night, or has trouble starting up while cold, you may be able to get it to work by (a) reducing the fan speed to about 60 or 70, (b) increasing the ambient temperature temporarily, (c) using echo 1 > /etc/mg_dc2dc_temp_ignore, (d) increasing the starting voltage slighly (I recommend not exceeding 670, or you might fry ASICs or DC2DCs), and/or (e) (if you're feeling adventurous -- this can be dangerous!) blocking part of the intake airflow temporarily until the machine is started. Be very careful when using (d) and (e), as they can destroy your machine if you're not very careful or if your machine has other issues.

Here's a grab from the ASIC stats page on one machine that was showing this problem. Note the 250c-255c temperatures on the DC2DCs as well as the 1-5c temperatures. This was with an intake air temperature of around 12°C. My guess is that the DC2DC temperature probes are inaccurate and measure about 10°C low in this unit, and if the reading goes below 0, it cycles up to 255 instead (uint8).

Code:
Uptime:8 | FPGA ver:32
-----BOARD-0-----
PSU[NEW-MURATA]: 0->0w[0 0 0] (->0w[0 0 0]) (lim=1300) 0c cooling:0/0x0
-----BOARD-1-----
PSU[NEW-MURATA]: 0->0w[0 0 0] (->0w[0 0 0]) (lim=1300) 0c cooling:0/0x0
LOOP[0] ON
 0: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 44W  67A 253c] ASIC:[ 85c  560hz(BL: 560)    0 (E:193) F:0]
 1: DC2DC/1/:[vlt1:646 vlt2:653(DCl:794 Tl:794 Ul:749) 45W  69A 253c] ASIC:[ 85c  560hz(BL: 560)    0 (E:193) F:0]
 2: DC2DC/1/:[vlt1:644 vlt2:653(DCl:794 Tl:794 Ul:749) 42W  65A 251c] ASIC:[ 85c  535hz(BL: 535)    0 (E:193) F:0]
LOOP[1] ON
 3: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 45W  70A 254c] ASIC:[ 85c  575hz(BL: 575)    0 (E:193) F:0]
 4: DC2DC/1/:[vlt1:646 vlt2:653(DCl:794 Tl:794 Ul:749) 44W  67A 255c] ASIC:[ 85c  560hz(BL: 560)    0 (E:193) F:0]
 5: DC2DC/1/:[vlt1:646 vlt2:653(DCl:794 Tl:794 Ul:749) 41W  64A 252c] ASIC:[ 85c  535hz(BL: 535)    0 (E:193) F:0]
LOOP[2] ON
 6: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 46W  71A 255c] ASIC:[ 85c  585hz(BL: 585)    0 (E:193) F:0]
 7: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 43W  66A 255c] ASIC:[ 85c  545hz(BL: 545)    0 (E:193) F:0]
 8: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 39W  61A 252c] ASIC:[ 85c  505hz(BL: 505)    0 (E:192) F:0]
LOOP[3] ON
 9: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 45W  70A 254c] ASIC:[ 85c  585hz(BL: 585)    0 (E:192) F:0]
10: DC2DC/1/:[vlt1:646 vlt2:653(DCl:794 Tl:794 Ul:749) 46W  70A 255c] ASIC:[ 85c  585hz(BL: 585)    0 (E:193) F:0]
11: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 39W  59A 255c] ASIC:[ 85c  500hz(BL: 500)    0 (E:193) F:0]
LOOP[4] ON
12: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 43W  66A   3c] ASIC:[ 85c  560hz(BL: 560)    0 (E:192) F:0]
13: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 45W  69A   4c] ASIC:[ 85c  575hz(BL: 575)    0 (E:193) F:0]
14: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 44W  67A 255c] ASIC:[ 85c  560hz(BL: 560)    0 (E:193) F:0]
LOOP[5] ON
15: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 39W  60A 250c] ASIC:[ 85c  480hz(BL: 480)    0 (E:193) F:0]
16: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 29W  45A 250c] ASIC:[ 85c  360hz(BL: 360)    0 (E:190) F:0]
17: DC2DC/1/:[vlt1:646 vlt2:653(DCl:794 Tl:794 Ul:749) 41W  64A 250c] ASIC:[ 85c  510hz(BL: 510)    0 (E:193) F:0]
LOOP[6] ON
18: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 36W  55A 252c] ASIC:[ 85c  455hz(BL: 455)    0 (E:193) F:0]
19: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 42W  65A 254c] ASIC:[ 85c  530hz(BL: 530)    0 (E:193) F:0]
20: DC2DC/1/:[vlt1:646 vlt2:653(DCl:794 Tl:794 Ul:749) 28W  44A 253c] ASIC:[ 85c  360hz(BL: 360)    0 (E:183) F:0]
LOOP[7] ON
21: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 35W  54A 254c] ASIC:[ 85c  455hz(BL: 455)    0 (E:192) F:0]
22: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 41W  64A 255c] ASIC:[ 85c  520hz(BL: 520)    0 (E:193) F:0]
23: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 42W  65A 253c] ASIC:[ 85c  530hz(BL: 530)    0 (E:193) F:0]
LOOP[8] ON
24: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 41W  63A 254c] ASIC:[ 85c  515hz(BL: 515)    0 (E:193) F:0]
25: DC2DC/1/:[vlt1:650 vlt2:653(DCl:794 Tl:794 Ul:749) 42W  65A 255c] ASIC:[ 85c  530hz(BL: 530)    0 (E:193) F:0]
26: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 40W  61A 255c] ASIC:[ 85c  505hz(BL: 505)    0 (E:193) F:0]
LOOP[9] ON
27: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 43W  67A   4c] ASIC:[ 85c  540hz(BL: 540)    0 (E:193) F:0]
28: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 43W  67A   5c] ASIC:[ 85c  540hz(BL: 540)    0 (E:193) F:0]
29: DC2DC/1/:[vlt1:648 vlt2:653(DCl:794 Tl:794 Ul:749) 46W  71A   1c] ASIC:[ 85c  565hz(BL: 565)    0 (E:193) F:0]

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October 10, 2014, 10:59:06 PM
 #7910

It seems some of the newer units have problems if the temperature is too low. Symptoms of this issue are machines that run fine sometimes but will restart every 1-10 minutes when it's cold.

Interesting-reminds me of Jupiters which "liked" to be at high temps as someone discovered. People were plugging holes in them to bring temps to to 75C.
Difficult to do properly, of course.
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October 10, 2014, 11:33:36 PM
 #7911

Spondoolies - please confirm the SP20 will still ship "in the second half of October".

Some occasional updates would be nice.  Don't think I missed anything recently but if I did I apologize. 

Don't trust any exchange!
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October 10, 2014, 11:42:42 PM
 #7912

It seems some of the newer units have problems if the temperature is too low. Symptoms of this issue are machines that run fine sometimes but will restart every 1-10 minutes when it's cold. Machines with this issue will usually work fine as long as their hashing isn't interrupted, but once they get cold, they have trouble starting up again. In our DC, we have two SP30s that arrived in the last 1 or 2 weeks with Murata PSUs that show this problem around when the intake temperature gets to 15°C.
Thank you for reporting. We'll check it out.

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Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 11, 2014, 01:09:23 AM
 #7913

Any update on when the cash compensations will start going out for the August SP30 batch orders (for those who requested them)?
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October 11, 2014, 07:35:56 AM
 #7914

preorders -> 1 month holiday?! Huh Cheesy
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October 11, 2014, 12:46:29 PM
 #7915

Any update on when the cash compensations will start going out for the August SP30 batch orders (for those who requested them)?

that also includes refund folks...my email say refunds will be processed out to us in OCT as well

(I have already sent my bank xfer info for the refund...at their request ...probably will have to re-do it again..but anyway if you don't
have that info and want your refund to your bank account....might be a good idea to get your ducks in a row in preparation when they ask)

FYI


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October 11, 2014, 06:24:07 PM
 #7916

Any update on when the cash compensations will start going out for the August SP30 batch orders (for those who requested them)?

I ask them this already and they say "the second half of the month"...
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October 12, 2014, 01:20:00 AM
 #7917

Tweaking help here.

Two SP10's both in the same place, same power, temps pretty close to the same, well within reasonable bounds. But vastly different performance.



Any ideas what can I do to the first one to bring it up to speed?

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October 12, 2014, 02:23:22 AM
 #7918

Any ideas what can I do to the first one to bring it up to speed?
There are differences between each batches: ASICs corners (we got typical, slow, less slow, typical - if I remember correctly), DC2DCs differences

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October 12, 2014, 02:30:44 AM
 #7919

@ Biffa

The Asic stats page would actually be more helpful for discovering any issues.

As previously mentioned, the difference between slow corner units can be up to 100GH at the same temperature.
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October 12, 2014, 02:44:44 AM
 #7920

Happy 400 pages Spondoolies Tech!


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