Similar thing happen to me to in same casino! First I was not eligible for free spins after first deposit, I said I am from btctalk forum, contacted their manager here and I got 189 free spins! I didn't make any money, but I had good time playing slots every day, few times I was close to make something, but got busted hard with some slots!
I like your headline, this forum is a powerful place. And these situations shows how important is to choose crypto casino, or any crypto service, from this forum! You can talk with their managers, owners, and other forum members will always help with any problem!