Hello, so sorry you have this impression about our service.
The users' funds are untouched in the accounts throughout the verification procedure. We would like to highlight that we never intend to take advantage of our users' funds. As for the case resolution speed, it depends on the users' cooperation. Typically, it takes a couple of days after providing all the requested details.
Even bigger wallets and exchanges that require KYC verification like Coinbase do not have these many accusations. Can't you just get it?
The scam accusations all over the internet are a sign that you people are just after seizing customer funds and not really safeguarding it. I know of platforms where if one does not agree to carry out KYC verification, they will return your funds to the owner, not just locking it up and keep demanding for documents.
If you are serious about KYC verification or AML, then why don't do demand for it before a customer deposits funds to your wallet? Why do you first trap them to deposits money, and then you start asking for the documents?