Some very 'bad' news on s19 shipments.

[philipma1957]

Okay Miner Expert official sales channel posted this on telegram

this is the link to read it

According to deep tide and block rhythm reports, Zhanke Tuan requested the Shenzhen factory to detain the miners of paid miners.  A miner who ordered the Ant S19 mining machine said that the Ant S19 series mining machine originally scheduled for shipment on Saturday had no news of delivery.

One Bitmain employee said, "It has been informed that the Shenzhen company can only execute the orders of legal representatives. A few days ago, a car was stopped to leave the factory door, and no car to pick up the goods in the past few days."

We confirmed from multiple channels that Shenzhen shipments are indeed at a standstill.  Analysis shows that if the two parties fail to negotiate to solve this problem in a timely manner, leading to the delayed delivery of the futures paid by the miners, it may cause very bad consequences.  After all, the miners receive the machine one day later, that is, they earn one day less money, and the mine’s electricity bill will be paid if it is not done. No one knows how to call it "Jade and Stone Burning", and "Fishing the Nets".

According to Coindesk, Igor Runets, CEO of BitRiver, one of Russia’s largest mining custodians, said that customers are not satisfied with the long waiting time, partly due to internal problems, and many of his customers have turned to Bitmain’s main  Competitor Shenma mining machine.

What is more pessimistic is that because Zhan controls the supply chain and Wu controls the finances, the delivery problem will be deadlocked for a long time. This deadlock will not be solved unless one party has completely obtained all powers, such as Wu regaining the legal person in Beijing, or Zhan winning in the Cayman court, or one party negotiating to withdraw.

Miner Expert is manned by "Grace Zhou"

and has a presence here

https://bitcointalk.org/index.php?action=profile;u=2706610

What does this mean?

Delays for your gear if you purchased from bitmain.

how long

I have zero idea.

Shenma = what's miner

https://blocking.net/33405/shenma-mining-machine-sells-about-600000-mining-machines-in-2019-and-us-dollar-revenue-may-reach-9-digits/

[1714911226]

1714911226

[1714911226]

1714911226

[1714911226]

1714911226

[Steamtyme]

I've been reading the reports that make it into my news feed. Sounds absolutely bonkers what's been going on, Physically taking over offices with hired security, both sides seemingly winning different little victories in courts, and then the general I'll burn this to the ground if I don't win sentiment. I feel for anyone who has paid Bitmain for this gear.
It was a few days ago that i read that all shipment from mainland were being stopped. Not sure what that means for any of their proxy factories or if any of them were producing the S19 models.

Interesting thought though is that I always wondered when and how Bitmain might get knocked off the pedestal, and it appears it will be their own doing and completely internal.

[HagssFIN]

Ouch, it seems that the battle between Micree Zhan and Jihan Wu is getting really ugly and the customers pay the price in this particular case.  

Well, at least it is easy for MicroBT and Canaan and others to improve their sales..

[philipma1957]

Ouch, it seems that the battle between Micree Zhan and Jihan Wu is getting really ugly and the customers pay the price in this particular case.  

Well, at least it is easy for MicroBT and Canaan and others to improve their sales..

yeah I am looking to get some more what's miner gear.

[moriss]

is whatsminer shipping now? always when i check their shop everything is 'sold out'

[philipma1957]

You can buy from a few resellers

two are on the forum

Miner Expert

https://bitcointalk.org/index.php?action=profile;u=2706610
https://bitcointalk.org/index.php?topic=5257419.0

minefarmbuy

https://bitcointalk.org/index.php?action=profile;u=2022002

https://www.minefarmbuy.com/

both have whatsminer gear ready for fast shipping

I have used both.

I purchased a lot from pangolinmer.com.

but they are out of stock and have slipped a bit service wise.

one more source

you may be able to buy in bulk from

https://hmtech.co/

they have a contract from MicroBT.com the actual builder of the gear.

they are in North Carolina.

[danieleither]

I'm totally confused with what's going on with Bitmain deliveries at the moment. I did start a new thread in the hope people would discuss and share their experiences but as with almost all threads I post, it was deleted shortly afterwards with no explanation or message from any admin.

I have 2 orders outstanding with Bitmain currently. The first is a 'spot order' of 12 x T17+ ordered beginning of June. with promise of shipping within 7 days. Bitmain created a shipping label on 7th June but to date have not shipped the items. They are insisting the items HAVE been shipped however I've spoken to the shipping company and they insist that although a label has been created, the items have not in fact been dispatched. I am stuck in a helpless loop, Bitmain will not help (in fact ignoring my communications now) and neither will Fedex. I honestly don't know what to do next.

On the flipside, I have a second order of 24 x S17e which I ordered in May (for delivery June 1st - 30th) batch, and these were dispatched successfully today with the tracking number showing the units have been collected by the courier (meaning they are on their way and have left the Bitmain factory). These have been dispatched from the Shenzen factory so it shows some units ARE leaving the factory despite the negative news.

If anyone can offer advice on what I should do regarding the 1st order of 12 x T17+ i'd be eager to hear from you.

[philipma1957]

You can send 1 email every day and ask for a refund. Be polite.

At the moment it is very simple they are having an internal struggle and are not shipping to anyone.

Maybe if you ask 1 time at about 11am China time mon to fri just maybe they will refund you.

Most likely you will have along wait and then get gear.
They may offer a coupon to make up for the delay.

I am sorry you got caught up in the delay.

Feel free to quote this reply when you send them an email.

Good luck.

[danieleither]

At the moment it is very simple they are having an internal struggle and are not shipping to anyone.

If they are not shipping to anyone, then why have I received notification of shipment of a different (and older) order today (which shows the items HAVE been collected by the courier / have left the factory)?

[philipma1957]

1) the freeze is ended
2) a bribe was paid and some stuff was moved out for multiple customers.
3) unknown
4) notification of an order  collected by a courier may not mean much.

any of the above are possible.

What shipper ?

what is destination country?

Many times a number is given to a shipper and shipper reports the number but the shipper is yet to get the item.

lets say it is dhl going to usa.  I would not feel safe that it is moving until it is said to have left the country.

maybe you will be lucky my fingers are crossed for you not against you

[Steamtyme]

I am fairly ignorant to the Bitmain supply chain. Is there a chance this is from their factories outside of China. I commented previously that they had mentioned shipments involving mainland China, so all those Tariff dodging factories might still be producing and shipping for the time being. I definitely don't know who controls what, but then again neither does Bitmain lol.

[danieleither]

What shipper ?

what is destination country?

Shipper is Fedex, country is UK. Tracking info shows the following updates:

23 Jun 2020 21:27 | Shipment information sent to FedEx

24 Jun 2020 21:27 | Picked up SHENZHEN CN, Package received after FedEx cutoff

25 Jun 2020 04:04 | Left FedEX origin facility SHENZHEN CN

Personally, I think this looks promising that the delivery HAS left the factory and is on-route (fingers crossed), and if this is correct it shows that at least SOME orders ARE leaving the factory despite the internal dispute.

Many times a number is given to a shipper and shipper reports the number but the shipper is vet to get the item.

lets say it is dhl going to usa.  I would not feel safe that it is moving until it is said to have left the country.

maybe you will be lucky my fingers are crossed for you not against you

Yes - this is what has happened with my first order of 12 x units (as detailed in my earlier post). I wish Bitmain would just admit there is an issue and there will be a delay, offer compensation etc - but they just ignore what I'm saying and reply with silly responses such as 'the units have been shipped'... 'check your user centre for updates'... and now have stopped communicating completely. This in itself is unprofessional, but the whole situation in the first place (the internal dispute) just blows my mind for a company of this size... just awful!

[philipma1957]

25 Jun 2020 04:04 | Left FedEX origin facility SHENZHEN CN

May I ask did your last order get this far or did it stop 1 short of this line?

I have seen  the June 24 line and I have been looped/delayed many time after that line on my orders from 2013 to 2020

I have also seen the June 25 line and most often it moves fairly quickly if that show up.

So all told you have 10,000 english pounds on the line?

[danieleither]

For the 1st order of 12 x T17+, all the tracking information says is this:

07 Jun 2020 21:19 | Shipment information sent to FedEx

It hasn't updated since the 7th Jun, and I've also spoken to FedEx on the phone (because Bitmain insists the items HAVE been shipped) and they said the same thing as the tracking information. In fact, here is their response by email after the telephone conversation:

Hello Danny

Unfortunately we will not be able to assist with this shipment as we have not collected it yet.
Please speak with the sender in order to have this dispatched.

Regards

Tabraiz Hussain
Customer Relations Representative, UK & Ireland
Federal Express Europe

So all told you have 10,000 english pounds on the line?

Yes - £10,000 GBP in the 12 x T17+ order and approx. £19,000 GBP in the other order of 24 x T17e (however this one appears to have shipped today).

*UPDATE*

The 24 x S17e units arrived at customs this morning.

[philipma1957]

So maybe the entire bitmain shipping delay is ending.  Lets wait and see if others get some shipments.

[NotFuzzyWarm]

@dani

I did start a new thread in the hope people would discuss and share their experiences but as with almost all threads I post, it was deleted shortly afterwards with no explanation or message from any admin.

Have you looked to see if they got moved to Marketplace > Service Discussion where even this technically belongs?

but they just ignore what I'm saying and reply with silly responses such as 'the units have been shipped'... 'check your user centre for updates'... and now have stopped communicating completely. This in itself is unprofessional, but the whole situation in the first place (the internal dispute) just blows my mind for a company of this size... just awful!

Stuff like that has happened all to often in the past which is why I stopped using BM gear several years ago. Other makes of gear may be slightly more expensive and use more power but I simply refuse to support any company that treats customers the way BM does. Plus, BM has always (well, at least since the s9's) had a crappy rep for reliability and getting them repaired. Just not worth it in my book.

[NotATether]

I am fairly ignorant to the Bitmain supply chain. Is there a chance this is from their factories outside of China. I commented previously that they had mentioned shipments involving mainland China, so all those Tariff dodging factories might still be producing and shipping for the time being. I definitely don't know who controls what, but then again neither does Bitmain lol.

I'm guessing miner shipments were experiencing delays since the beginning of June. Sounds consistent with the date this article was published https://www.coindesk.com/bitmains-power-struggle-takes-toll-on-customers-as-co-founder-halts-shipments.

Antminerdistribution claims to have the T19 and other new miners though, so getting them from their hands won't be subject to these shipping delays.

[danieleither]

Have you looked to see if they got moved to Marketplace > Service Discussion where even this technically belongs?

It appears you are correct, that particular thread has been moved there (thank you). That doesn't really seem a logical place for it though imo, since it's a discussion about delivery of hardware.

[NotFuzzyWarm]

Ja, may be a discussion about delivery of hardware but since it is dealing with one specific company it directly relates to how well the company 'services' their customer ergo, a Services discussion.

It being moved really mostly depends on the mod's frame of mind which varies from day-to-day.

[philipma1957]

As a followup I posted in the other thread.

https://bitcointalk.org/index.php?topic=5256466.msg54642003#msg54642003

also please check this thread.

https://bitcointalk.org/index.php?topic=5201488.0

last fall we were able to generate more then 20,000 usd in coupons rebates and refunds with this thread.

I am going to unlock it as the same issue may happen with bitmain due to these delays.

[danieleither]

*UPDATE*

I can now confirm they have shipped the 12 x units T17+ but under a different tracking number (so I didn't know about it until I spoke with customs today).

I can therefore confirm that Bitmain have shipped 2 x shipments to me this week, everything I currently have outstanding.

= VERY GOOD NEWS, a huge relief for me. I hope others will receive their shipments too.

[philipma1957]

Thanks for follow up

I wonder if all of the gear the are back ordered with will now move out.

[philipma1957]

update bitmain is reeling.

from Miner Expert

https://bitcointalk.org/index.php?action=profile;u=2706610

Note the image below is on miner expert's  telegram feed

https://t.me/minerexpertsales/669  this link should show image below



An illegal sale of 17000 units at a bargain price

he fucked the whole industry doing this.

Back in October bitmain did a one month sale of gear using PayPal to get the needed cash.

The pig could have done it with the s19 sale of 17,000 pieces
Instead he sold them under the table to a big corporation at a low price. of 100,000,000 yaun

100,000,000/17,000 = 5882 yaun a unit   which is  only $840.00  per s19 pro

he vanished the money.

Fucked us all .

He could have went the PayPal route but no he pulled this move.

If this is true it is huge .

100,000,000 yuan missing  = 14,000,000 usd

200,000,000 yuan owed     = 28,000,000 usd

[HagssFIN]

Wow, thats getting messy and illegal.

Phil, one fix though: I see it mentioning 17000 T17 units, not S19. I guess it is not so crazy cheap price for a T17.

[philipma1957]

Interesting I have a post saying it was other then t17  let me look for it.

https://www.forbes.com/sites/robertanzalone/2020/05/08/riot-blockchain-buys-an-additional-1040-new-mining-machines-from-bitman/#441137b72348

https://www.forbes.com/sites/robertanzalone/2020/05/08/riot-blockchain-buys-an-additional-1040-new-mining-machines-from-bitman

Phil ... expect another thousand of S19s going online soon.

seems I may have confused issue here I had recalled this above and blended it in with my old mind to think it was modern gear in the miner expert article

also seems that the miner expert info is wrong in some way

either it was not t17 and price was too cheap

or it was t17 and price was okay.

But either way 100 million yuan or 14 million usd is missing.

hopefully the sale was for t17 at 840 each then we miners did not get screwed badly.

Looks like more delays for gear.

[danieleither]

That's REALLY not good. I have 18 units x S19 Pro on order... I'll be in a bit of trouble if they don't turn up :\

[philipma1957]

That's REALLY not good. I have 18 units x S19 Pro on order... I'll be in a bit of trouble if they don't turn up :\

Hard to tell what is real and not real.

Miner Expert has been a very good reseller in China

The spokes person seems legit.  Whether she got good info here IDK

[NotATether]

So let me get this straight:

A shareholder of Zhan did a backroom sale of T17 miners, Jihan Wu sends the shipment fees to Zhan's bank account and then somebody, somewhere stopped the miners from being shipped, then Zhan refuses to pay their suppliers a large debt, and THEN, according to Wu, he's has no choice but to sell company futures to get funds. For a little fiefdom Zhan is really messing up Bitmain.

I also think Zhan has the ability to know where the missing 109 million yuan was transferred to considering it was in his controlled bank account.

Is there any information on whether the Bitmain affiliate Hainan kept the sales of the miners to itself or whether it handed some of it to Bitmain?

[mikeywith]

A shareholder of Zhan did a backroom sale of T17 miners,

Just for the record Zhan is one of the richest people on planet earth, he sits on over 5 billion U.S dollars, he doesn't have any kids and no wife, and he is in his 40s, it makes me wonder, what the hell does he want?  I also think he is a terrible CEO and despite all the bad things about Jihan's Wu he makes a better CEO, since we don't have data on their internal issues/ personalities - we can only judge based on the quality of the miners they made.

From November 2018 until end of October 2019 Jihan Wu wasn't the CEO of bitmain, and we all know what gears were made during that period, YES! you guessed right, the terrible 17 series with 30%+ failure rate.

[mgoz]

Received this email earlier today:

Dear Antminer Users,

We are sorry to inform you that the company’s daily operations have been affected by some unexpected external factors, the delivery for June batch and after may not be delivered on schedule. Nevertheless, the situation is under control and we are actively seeking solutions and strive to complete product delivery as soon as possible.

Antminer will provide specific compensation for orders which delayed for more than ten days of scheduled shipping date.

We apologize for the inconvenience and sincerely appreciate for your understanding and support.


Your Sincerely,

Antminer Sales Team

July 21, 2020

[danieleither]

Were you expecting a delivery from items on June batch, and they've only just emailed you now (3 weeks after June)!?

[mikeywith]

... some unexpected external factors...

Aren't they more like "Internal" factors of the 2 founders fighting to again control at the expense of their clients?

Nevertheless, the situation is under control...

How is it under control when the person who sent you this email works for "Jihan Wu" who has no access to the manfuruter/warehouse?

Antminer will provide specific compensation...

Thier compensation are usually in the form of coupons, if that happens they will flood the market with coupons that will eventually end up going for 10-20% of face value, I hope this time they give you guys a better compensation in a proper form of BTC.

Antminer Sales Team
Dear Antminer Users...

Since when do they refer to themselves as Antminer? I checked a few emails I received from them and they all state "Bitmain", what happened?

[philipma1957]

Looks to be getting worse not better.

I actually ordered two units from ebay.

5% coupon and

I got a decent price on two used s15s

I have two years to pay. No interest.

I can run them and should pay off quickly.
It is also a way to btc with paypal.
Kind of a small hedge.

since 24 months to pay is nice.

[mgoz]

Were you expecting a delivery from items on June batch, and they've only just emailed you now (3 weeks after June)!?

No. Expecting August 1-10 batch so they at least let me know 1-2 weeks in advance. I asked them what specific compensation would be and requested BTC. I did receive a partial BTC refund in the past for a price drop but it took awhile.

[philipma1957]

I opened that thread for refunds again: https://bitcointalk.org/index.php?topic=5201488.0.

[minefarmbuy]

Their asics have been unavailable for a while and now all parts. We've closed all our Bitmain listings and refunded all buyers who opted for it. I think we go lucky most were early batches, and I'm glad we opted to not offer a group buy for the 19 series.

[philipma1957]

I am glad we waited on ordering any s19's

In a way a long delay on this gear will keep the difficulty in check somewhat. Only decent gear around are whatsminers and they are costly.

[minefarmbuy]

Yea, can be reasonable in volume but you're still looking at $18-21/th on their M31s series. Still compared to zero and now bitmains reported theft of 10k units really is the only player in market for quality new gen manufacturer direct.

Which is sad as the 19 series as been reported to have better build quality than 17's and looks to better made than anything they've produced since the s9. Besides their fw

[philipma1957]

A new thread shows that bitmain is not shipping any parts.

https://bitcointalk.org/index.php?topic=5265736.0

Recently I ordered some spare parts from Bitmain, and they still haven't shipped. Odd since they are usually consistent and quick to ship (for spare parts at least).

I checked on their website and it seems like every single product is out of stock, including EVERYTHING on https://shop.bitmain.com/product/parts !!

Do you guys think bitmain is going bankrupt? I submitted a ticket but I'm afraid they might just keep my money even if they've stopped shipping orders.

This is all I could find online: https://news.bitcoin.com/leadership-feud-at-bitmain-10000-antminers-go-missing-in-inner-mongolia/

[mikeywith]

Will bitmain go bankrupt? I wish so, they have already abused their clients, the mining community and Bitcoin in general, I feel bad for those who have thier money stuck with bitmain and have yet to receive thier mining gears/parts because the two founders of this company can't get thier shit together, but I won't be sad to see them leave the game or slow down for months to come so that their rivals such as Canaan and MicroBt will have a better chance in improving also for other new players to potentially join the market.

It's also worth saying that even if they restock some gears on thier website, people should still be careful as we can't tell who really owns the website now, it does seem like it's under Jihan's control while Zhan still control the warehouses, but we won't know where would the money go to and wether or not you will ever receive a mining gear or your money back with all the mess going on, so please be careful.

[favebook]

Actually, it will be a sad time if Bitmain leaves the market. Since all competitors will be 100% they can pump up the prices (which they are already doing but on smaller margain).

I do not wish for Bitmain (as it was) to come back. But we need NEW Bitmain to come back with new leader/owner to be a competitor, nothing else.

Now, that is my opinion considering mining gear and prices of those. But when we are talking about their shady business and what they have done in past; I am damn happy they could be leaving for good.

[tim-bc]

Finally got an email to confirm shipment of my order from July 14. Shipping with DHL from Shenzhen.

Not getting my hopes up till the goods are actually received. Not planning to order any more for the time being.

[philipma1957]

Okay these were repair parts correct?

I quoted you below

Recently I ordered some spare parts from Bitmain, and they still haven't shipped. Odd since they are usually consistent and quick to ship (for spare parts at least).

I checked on their website and it seems like every single product is out of stock, including EVERYTHING on https://shop.bitmain.com/product/parts !!

Do you guys think bitmain is going bankrupt? I submitted a ticket but I'm afraid they might just keep my money even if they've stopped shipping orders.

This is all I could find online: https://news.bitcoin.com/leadership-feud-at-bitmain-10000-antminers-go-missing-in-inner-mongolia/

to moderator   this is from locked thread of Tim-bc

TIM please let us know when then arrive.

I wonder if they will get covid-19 delayed

and as of right now

https://shop.bitmain.com  . listed sold out all miners

https://shop.bitmain.com/product/parts .  all parts listed sold out

So maybe they are cleaning up old orders.

[mgoz]

Another update today. 3-4 month delay. Looks like only options at this time are coupons after 10 days late or refund after 60 days late. Wonder how long August batches will be delayed.

Dear Antminer Users,

 
We are sorry to inform you that the company's daily operations have been affected by some unexpected external factors. The delivery of June and July batches may be delayed further to be delivered from Sept to Oct.

You may choose one of the following two solutions (not both) for the delayed delivery:

(1)   For products affected by this delay in delivery of more than 10 days, we will provide you specific coupons equivalent to the total PPS revenue of the affected product from the 11th day of delayed delivery to the day prior to actual delivery date.

(2)   According to the contract, if we failed to ship the miners 60 days after your written notice, you can apply for a refund and we will process the relevant application accordingly.

We apologize for the inconvenience and sincerely appreciate your understanding and support.

 

Sincerely,

Antminer Sales Team

Aug. 6th, 2020

[tim-bc]

Okay these were repair parts correct?

TIM please let us know when then arrive.

...

So maybe they are cleaning up old orders.

Yes, this order consisted of four control boards from the repair page. The package is still in Shenzhen at the moment but it is scheduled to arrive on Monday.

I think they are just cleaning up old orders, and probably starting with the easy ones first.

[philipma1957]

Finally got power internet and access back.

It looks like these delays will run into November so don't expect anything much sooner.

[tim-bc]

My control boards finally arrived, although the delay was a few weeks later than usual.

It looks like the Bitmain store is no longer "under maintenance" and furthermore, most of the repair parts are back in stock. Not sure if I would trust that, though.

[philipma1957]

My control boards finally arrived, although the delay was a few weeks later than usual.

It looks like the Bitmain store is no longer "under maintenance" and furthermore, most of the repair parts are back in stock. Not sure if I would trust that, though.

Thanks for update

I may order some boards today.

[mgoz]

I'm still waiting for my May order. Received an email the other day from yucheng.ji@bitmain.com stating that it will be shipping soon but without the APW7 power supply due to production issues. Additionally they told me to place a new order with a one time use link and choose USD wire as the payment method. Really not sure what they are up to as I already paid with BTC in May. The link they gave me went to a bulk order page for what I ordered without the PSU and did not let me change quantity. Link only valid until October 3.

[philipma1957]

I'm still waiting for my May order. Received an email the other day from yucheng.ji@bitmain.com stating that it will be shipping soon but without the APW7 power supply due to production issues. Additionally they told me to place a new order with a one time use link and choose USD wire as the payment method. Really not sure what they are up to as I already paid with BTC in May. The link they gave me went to a bulk order page for what I ordered without the PSU and did not let me change quantity. Link only valid until October 3.

I ordered 2 apw9 for my 17xs17 units.

should have shipped they have not.

[mikeywith]

I'm still waiting for my May order. Received an email the other day from yucheng.ji@bitmain.com stating that it will be shipping soon but without the APW7 power supply due to production issues.

I had a large number of emails from Bitmain and never saw this email, please double-check the email and don't send any funds until you have confirmed its integrity.

I ordered 2 apw9 for my 17xs17 units.

should have shipped they have not.

Sorry to hear that you are having troubles with Bitmain shipping your PSUs, luckily I didn't take any risk and ordered one from a reseller in China for $170, it was $36 more expensive but at least I knew it would ship the next day unlike buying directly from Bitmain with all the shipping delays they had recently.

[philipma1957]

Well I have :

17 s17 pros
3  t17
1 s17

So 21 units and 1 spare psu on hand. 2 more were ordered on Sept 17 with 10 day shipping promised

so kind of late not really late.

[mgoz]

I had a large number of emails from Bitmain and never saw this email, please double-check the email and don't send any funds until you have confirmed its integrity.

It is definitely legitimate and sends to the official Bitmain shop. You most likely did not receive because it was primarily pertaining to Z15 units. From the email, it is unclear if they want you to place a new order just so APW7 is removed or if they are allowing you to order additional units due to delay. Either way, I haven't received any response back from them on clarification. This was the actual email:

Hi Dear

We sincerely apologize for the delay of Z15 July Batch you purchased, and appreciate for your kindly patience.
The Z15 will be ready to deliver recently, and we will send you compensation coupons after that.
I feel sorry to inform you, the Z15 miner will be only delivered without APW7 due to the production issue. Consequently, we will deduct the APW7 price with new order, and this amount difference will be transfered to you Bitmain balance account which can be used in future orders. You can match other brand 1800W PSU with Z15.
Pls kindly log into your bitmain account, use following link to make the order, choose usd wire as payment method, then finish the order.
https://shop.bitmain.com/en/product/detail?pid=redacted

Best regards

--
计宇铖   Yucheng
海外销售部     Sales and Business Development Department
Mobile: +86-173-0115-3002
北京比特大陆科技有限公司Bitmain Technologies Inc
北京市海淀区黑泉路宝盛南路1号院奥北科技园25号楼，100192
Building 25, AoBei Technology Garden, Baosheng South Road, Haidian District, Beijing 100192

[mikeywith]

Phill and I ( as well as a few other members) had the same Email last year IIRC, so we are familiar with "Bitmain Balance" thing, there was a whole topic regarding that which I can't seem to find, anyway, you don't have to do anything now, they will ship the miner without a PSU and the PSU's value would be credited to your Bitmain account.

When you wish to use it, all you have to do is select USD Wire (so that your order won't expire in 2 hours), and then send them an email tell them you wish to use your balance to pay for your order ID xxxxxx, and since they have nothing for sale at this moment, then all you can do is make sure the balance shows in your account and leave it there.

When this happened to us last year, they gave us an option to "Withdraw" the balance, it took about 60 days for the BTC to show up, so do ask them if that is an option, if not - just wait until they have something else for sale which you might want to buy.

[philipma1957]

This is the thread link

https://bitcointalk.org/index.php?topic=5201488.0

use it.

[mgoz]

Phill and I ( as well as a few other members) had the same Email last year IIRC

A bit different. I received a BTC refund last year for what you're talking about and those never included links directing you to place another order. This is specifically telling me to place a new order with wire transfer and provided a one-time use link for bulk ordering that didn't let you change the quantity, which expired after accessing. They've still been sending emails about coupons being provided based on PPS value for lost days once it actually ships, but I've heard nothing back on whether they wanted me to complete a new order or not and has since expired anyway. The only way to get a BTC refund this time is to cancel the order and request refund after being 60 days late. Guess I'll see if they ever respond or ship original order.

[mikeywith]

Ok now that is a different story, after reading their emails for 10 times or so I think what I understood from this part:

... we will deduct the APW7 price with new order, and this amount difference will be transfered to you Bitmain balance account which can be used in future orders.

Is that you will need to re-order the miner without a PSU through the single-use link they sent you, which is a special link to a miner only, and they want you to choose USD wire so that the order won't expire until they mark it "paid", they will probably deduct the mount from the first paid order and send it to fund the "new" order, and the balance will be sent to your account.

So it looks like you need to email them again and get another link, it's really hard to understand Bitmain staff, I guess we all suffer from this.

A tip: Always email them in the morning (China time) you will get a much faster response.

[mgoz]

I'm still not entirely sure what's going on because I did use the link when I first received it, chose wire transfer but never paid, and the order ended up getting cancelled and deleted. I never heard back from the person that originally sent the email and updated an existing support ticket. Support finally replied to the ticket. They deleted my original order from May, added this new order back stating it was paid with balance, but sent nothing to compensate for missing PSU. They're also stating delivery may be delayed until after November 10. I am now wondering if the coupons will be based on original expected delivery date or new order date since the original order and expected delivery date is now deleted. Based on what they are claiming to send for coupons, it's already at close to $1500 for a single miner. 

[Biffa]

Now we know why bitmain has no stock.

https://www.coindesk.com/riot-buys-antminers-bitmain

[philipma1957]

So they are waiting on 1800 ph of gear.

about 16500 s19's

is 110th x 16500 = 1825000th/1000 = 1825ph

Gear is due in dec and jan

6,100,000/2500 = 2440 a Machine for the jan order.

don't know what they paid for the dec order of 14,000

Man they will be crushed is coins drop to 8k

[mgoz]

Bad news for me. They are claiming DHL increased shipping fees despite it weighing less. The fee happens to be equal to almost exactly what the PSU cost. I got a $3.34 discount applied to the new order...lol. I really wish Canaan would offer some better gear already.

[philipma1957]

Bad news for me. They are claiming DHL increased shipping fees despite it weighing less. The fee happens to be equal to almost exactly what the PSU cost. I got a $3.34 discount applied to the new order...lol. I really wish Canaan would offer some better gear already.

hmm this could screw me too as my order was for 2 psu’s

i will check website and get back.

edit:
so far no news on shipping my two psus.

[mgoz]

I think the increased shipping will only be an issue for anyone that had miners and PSUs in the same order where they are making you place a new order for the miners without PSUs and increasing the shipping on the new order. I don't understand why they wouldn't honor the original shipping rate being that it weighs even less now or even just modify the original order and apply a credit.

To clarify, the $3.34 discount that was applied to the new order was only applied because the new order with increased shipping was $3.34 more than my original order. They did not make me pay more, but I am paying the exact same price without getting a PSU and not receiving any true credit.

I'm more interested in seeing if I get raped or not on the coupons and I'm foreseeing there will be nothing available to purchase before they expire anyway since that's how it usually goes.

[philipma1957]

We ordered 1 s19pro just to see what we think of them.

But it is a completely different order.

It would be nice if they took some paypal like they did last fall.

Update my spare psu's for my s17s , s17pros, t17s have shipped.

They were in "stock" when I paid for them Sept 17th

They shipped Oct 20th. the only saving grace is as of today all my gear is running and I do not need the spare psu's.

[mgoz]

My order shipped and they issued 1,500+ $1 coupons that can only deduct a maximum of 10% on new orders and expire 12/31. Pretty much worthless to me.

[favebook]

My order shipped and they issued 1,500+ $1 coupons that can only deduct a maximum of 10% on new orders and expire 12/31. Pretty much worthless to me.

Not sure if I am reading this right, but it should be $1500 coupon of 1 quantity instead of what is written (1500+ coupons for deduction of $1).

Anyway, it might not be worthless to some IF THE COUPONS ARE TRADABLE. I hope you are on EU website and not Chinese one.

If you are, there might be hope for you.

There are some people (including me) that are looking for coupons to buy, here is one person who is still looking for those coupons, feel free to contact him and negotiate a deal:
https://bitcointalk.org/index.php?topic=5218751.0

[mgoz]

Not sure if I am reading this right, but it should be $1500 coupon of 1 quantity instead of what is written (1500+ coupons for deduction of $1).

No, they are all $1 coupons and I have a quantity of 1,500+.

[favebook]

Oh, that's a shame... Can multiple ones be used in same order or not?

[mgoz]

Can multiple ones be used in same order or not?

Yes, but only max 10% discount.

[favebook]

That's a new one. So you could use all of them together if the order was big enough? Would you care to test this by making an order? BUT DO NOT APPLY COUPONS AND DO NOT PLACE THE ORDER - because if you do, coupons will be used even if the order expires.

[mgoz]

That's a new one. So you could use all of them together if the order was big enough?
Would you care to test this by making an order?
BUT DO NOT APPLY COUPONS AND DO NOT PLACE THE ORDER - because if you do, coupons will be used even if the order expires.

I already sold and transferred them all, but I did test initially with trying to order multiple S19 ($1,897) and it let me apply a maximum of 189 coupons for each unit.