BlockChain.com not sending Wallet ID Reminder

[StefanKing]

Hello,
I signed up on blockchain.com and funded my wallet. Then I realized later that there was no email from signup email from blockchain with my wallet ID. I tried several tried for Wallet ID Reminder but I never received any mail from blockchain with ID reminder. I have added notify@wallet-tx.blockchain.com in my gmail contact list. I still not getting any email only from that particular email (notify@wallet-tx.blockchain.com) I am receiving all other emails normally. I thought I have misspelt the email while while signing up, but no I have copy pasted the email while signing up.
I also tried signing up with the same email again. Another new wallet is created but NO again signup / wallet ID email.

Can someone please help? I just not receiving email from notify@wallet-tx.blockchain.com. All other emails work fine

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[sunsilk]

I don't think that's the official email of blockchain.com

Contact them through their support: https://support.blockchain.com/hc/en-us

They'll reply to you with their official email.

When I've contacted them a long time ago, they replied to me through

Code:

support@blockchain.com

[bL4nkcode]

So you basically don't have a copy of your wallet id?
Wallet id were always included on the lower part of the email when there's an email from blockchain, including the success registered email, success login, update account information and etc.

Also, blockchain.com wallet has many issues and late receiving emails is one of them.

[Sutters Mill]

Are you sure you didn't sign up to a phishing site??? As someone above mentioned, those don't look like the official emails. You could try send a small amount to one of the addresses in your wallet as I believe you get a notification from Blochchain.com once a payment is received and that usually contains your wallet identifier, assuming you set this up and you didn't sign up to a phishing site.

Did you have the recovery seed? If you did you should try recover the wallet but make sure you're on the right site or use a different wallet to recover your funds.

[Jawhead999]

I don't think that's the official email of blockchain.com

When I've contacted them a long time ago, they replied to me through

Code:

support@blockchain.com

Blockchain.com is just the name of notify@wallet-tx.blockchain.com or probably it's an old email from blockchain.com.

They also said here

The Security section of your wallet was designed to simplify the process of protecting your wallet. The first step is to make sure you verify your email address. Once you sign up for a Blockchain.com Wallet, you should receive an email from notify@wallet-tx.blockchain.com (we previously used no-reply@blockchain.info) with the subject Please Verify Your Email Address.

OP I hope you not sign up to phishing sites like @Sutters Mill, if you sign up to official blockchain.com [1] and still don't get the verification, this is the solution for you.

What if I’m not receiving any emails?

First, give it a few minutes. Occasionally, emails can be delayed by as much as 5 minutes. If after 5 minutes you still have not received your authorization email, check your spam folder and filter settings. To prevent your emails getting filtered out, add no-reply@blockchain.info andnotify@wallet-tx.blockchain.com as contacts.

If your email is still nowhere to be found, contact your email provider and make sure they’re not blocking our domain or having a system-wide issue with email reception from other domains.

If you have checked with your email provider and verified that our emails are not being blocked and you still have not received your authorization email, please contact our support team so that we can investigate the issue and help you regain access to your wallet.

If you require urgent access to your funds and are not receiving your authorization emails, you can always use your 12-word backup (recovery) phrase to restore your funds in a new wallet, here: https://login.blockchain.com/#/recover. Please note that imported addresses are not backed up by the backup phrase and will not be restored.

[1] https://www.blockchain.com/

[sunsilk]

I don't think that's the official email of blockchain.com

When I've contacted them a long time ago, they replied to me through

Code:

support@blockchain.com

Blockchain.com is just the name of notify@wallet-tx.blockchain.com or probably it's an old email from blockchain.com.

They also said here

The Security section of your wallet was designed to simplify the process of protecting your wallet. The first step is to make sure you verify your email address. Once you sign up for a Blockchain.com Wallet, you should receive an email from notify@wallet-tx.blockchain.com (we previously used no-reply@blockchain.info) with the subject Please Verify Your Email Address.

Hey, Jawhead, thanks.

I thought that it's an unofficial email from them. AFAIK, if someone signs up on them they are quick to send notifications on the registrant's email as it's automated.

Sutters Mill could also be right but I hope that OP didn't fell for a phishing blockchain site.

[sheenshane]

I assumed that you aren't using the official website of blockchain.com. Why?
Because upon creating your wallet it should directly send a verification mail in your email address to verify your wallet. Try to look at the previous email of blockchain in your inbox to confirm this matter.

@bL4nkcode was right, this wallet has been a ton of issue here, technical and error problem. There might thousands of submitted tickets for their issues on their support and might response have been delayed.

[carlfebz2]

I assumed that you aren't using the official website of blockchain.com. Why?
Because upon creating your wallet it should directly send a verification mail in your email address to verify your wallet. Try to look at the previous email of blockchain in your inbox to confirm this matter.

@bL4nkcode was right, this wallet has been a ton of issue here, technical and error problem. There might thousands of submitted tickets for their issues on their support and might response have been delayed.

Do Blockchain have still these kind of issues? Luckily i had turned my back into this platform but wayback this is my primary wallet.Basing of on OP's situation where the given email address is indeed belong
to Blockchain.

The question is if he do able to register or do make out his wallet on the actual/legit site? Its just odd that they wont sent out some verification yet this had been always automatic.

if he cant find it on his main inbox then his last shot would be on spam folder after he had waited for too long for such verification mail.

[JeromeTash]

So many newbies seem to be using this wallet. Is there any good extra advantage Blockchain wallet has over Non-custodial wallets like Electrum. The wallet has had a lot of users complaining about problems with their mailing service. The most recent one I know was this guy.  He  even reached to appoint of trying all their available support channels in vain.

[StefanKing]

Thank you mates for your tips. No I didnot signed up in any phising sites. The problem is I don't receive any email from ONE particular email address - notify@wallet-tx.blockchain.com, that will send me the wallet ID reminder.
I can sign up again using the same email (which I used before) - but no signup/welcome email from notify@wallet-tx.blockchain.com

I received auto reply from support@blockchain.com when I contacted their support, but I am not receiving any emails from THIS particular -
 notify@wallet-tx.blockchain.com

I did everything mentioned below and its been more than a week but no wallet reminder email from blockchain and I dont have the 12-word backup because I need to login with wallet ID but not receiving wallet ID reminder email.

What if I’m not receiving any emails?

First, give it a few minutes. Occasionally, emails can be delayed by as much as 5 minutes. If after 5 minutes you still have not received your authorization email, check your spam folder and filter settings. To prevent your emails getting filtered out, add no-reply@blockchain.info andnotify@wallet-tx.blockchain.com as contacts.

If your email is still nowhere to be found, contact your email provider and make sure they’re not blocking our domain or having a system-wide issue with email reception from other domains.

If you have checked with your email provider and verified that our emails are not being blocked and you still have not received your authorization email, please contact our support team so that we can investigate the issue and help you regain access to your wallet.

If you require urgent access to your funds and are not receiving your authorization emails, you can always use your 12-word backup (recovery) phrase to restore your funds in a new wallet, here: https://login.blockchain.com/#/recover. Please note that imported addresses are not backed up by the backup phrase and will not be restored.

[JeromeTash]

Do you have your wallet's 12-word back up phrase written or copied somewhere? If yes then you are in luck, try this method.

If you require urgent access to your funds and are not receiving your authorization emails, you can always use your 12-word backup (recovery) phrase to restore your funds in a new wallet, here: https://login.blockchain.com/#/recover. Please note that imported addresses are not backed up by the backup phrase and will not be restored.

https://support.blockchain.com/hc/en-us/articles/360000937726-I-am-not-receiving-my-authorization-email

Please note that a new wallet ID will be created once you try to restore your wallet using this method. Also keep your eyes peeled on the official blockchain wallet URL to avoid your credentials getting phished.

[Danslip]

Did you contact with them on Facebook page? They have solved my problem with social media sooner than email ticket.

So many newbies seem to be using this wallet. Is there any good extra advantage Blockchain wallet has over Non-custodial wallets like Electrum. The wallet has had a lot of users complaining about problems with their mailing service. The most recent one I know was this guy.  He  even reached to appoint of trying all their available support channels in vain.

The first advantage of having Blockchain wallet is becoming eligible for monthly crypto rewards. The gold level verification of Blockchain wallet will let the user to be part of the any giveaway by this team and by the way there is a linked exchange account to wallet for verified users. Everything is easy, simple and users can adjust the transaction fees however they wish like in the Electrum. The feature for extracting the wallet seed is the best part of using secure online wallet and Blockchain wallet supports this.

[Potato Chips]

Looks like the problem is on their end. Then just keep doing these two things:

1. Trigger the wallet ID reminder (https://login.blockchain.com/#/reminder) - I remember users with authorization email problem saying the problem solved on its own after trying for the Xth time, could work on this too.

2. Follow up your problem and ticket number in their SNS (Twitter - https://twitter.com/AskBlockchain | FB - https://web.facebook.com/blockchain)

You need a lot of patience on this op. Better ditch blockchain.com once you get access on your funds if not, back up the 12 word seed at least.

[Danydee]

Let me ask you something first, so you created your wallet, then found automatically yourself into your wallet and then credited with bitcoins  ??



So I had a same problem on the past with (a @Hotmail address), everything was working fine until I would never receiving emails from them anymore.. even with contacting supports of both sites the issue hasn't resolved
So I changed the contact email to another, there the issue was solved. They first send an email the original address with options to approve or disapprove the action, if after passing a certain time (it can take up to one month or two) there is no responds the email is settled to the new address.. But for that you need your wallet identifier,

So the first for you to do is to try finding it on you (browsing history). If you had to log using your password then your ID will surely saved on automatic entry data of your browser.

I don't know how you can try get something by searching on the browser cache data, that surely requires specialised material and a lot work.

[logfiles]

So the first for you to do is to try finding it on you (browsing history). If you had to log using your password then your ID will surely saved on automatic entry data of your browser.

I don't know how you can try get something by searching on the browser cache data, that surely requires specialised material and a lot work.

Isn't this only possible if a user decided to save their Login credentials when prompted by the browser on trying to log in onto the website?
I may be wrong but what i know is if you haven't approved the browser to save log in information (in this case, the wallet identifier and password) then they won't be saved anywhere.

[Danydee]

So the first for you to do is to try finding it on you (browsing history). If you had to log using your password then your ID will surely saved on automatic entry data of your browser.

I don't know how you can try get something by searching on the browser cache data, that surely requires specialised material and a lot work.

Isn't this only possible if a user decided to save their Login credentials when prompted by the browser on trying to log in onto the website?
I may be wrong but what i know is if you haven't approved the browser to save log in information (in this case, the wallet identifier and password) then they won't be saved anywhere.

So you're right !

[Potato Chips]

Blockchain.com wallet actually auto fills your wallet ID (No login info is saved and any autofill option is disabled on my end) although I doubt the same thing happened to op otherwise they could've logged in without a problem but I guess there is no harm in checking, try this op: https://i.vgy.me/7j7vfJ.png

[StefanKing]

If I had the backup phrase, I wouldn't troubled you mates posting my queries to help me. Actually I was out of my place and had no access to my personal laptop (where I use my usual desktop wallets).. Suddenly I got a call from my friend saying he is in trouble and he suspects that his wallet is hacked and want to transfer his btc to a new wallet and wanted my help. I immediately wanted to create a new wallet with my phone and needed a btc address. So I used blockchain  I signed up and I got access to my wallet immediately and gave me a btc address. I gave the address to my friend and then the phone was out of battery. When I get back, I came to know he already sent the btc to my new address but I never got any signup email from blockchain with my wallet ID. So I have my email, blockchain password but not the wallet ID. But the thing is I dont get any email when I ask for remind my wallet ID. I dont have the wallet ID and my phone turned off before I check for my backup phrase.

Do you have your wallet's 12-word back up phrase written or copied somewhere? If yes then you are in luck, try this method.

If you require urgent access to your funds and are not receiving your authorization emails, you can always use your 12-word backup (recovery) phrase to restore your funds in a new wallet, here: https://login.blockchain.com/#/recover. Please note that imported addresses are not backed up by the backup phrase and will not be restored.

https://support.blockchain.com/hc/en-us/articles/360000937726-I-am-not-receiving-my-authorization-email

Please note that a new wallet ID will be created once you try to restore your wallet using this method. Also keep your eyes peeled on the official blockchain wallet URL to avoid your credentials getting phished.

[StefanKing]

Thanks mate for your valuable input.. I tried more than 100 times and I dont get any wallet ID reminder email.. Its been 2 weeks 
You may suspect my email is wrong.. NO!! I tried signing up on blockchain with the same email ID, I get access to a new wallet but no email from notify@wallet-tx.blockchain.com with signup mail or wallet ID.. Did they blacklisted my email?

#2 Thanks for the input.. I will try their FB or twitter support.

Ofcourse I will ditch blockchain when I get access to my funds.

Looks like the problem is on their end. Then just keep doing these two things:

1. Trigger the wallet ID reminder (https://login.blockchain.com/#/reminder) - I remember users with authorization email problem saying the problem solved on its own after trying for the Xth time, could work on this too.

2. Follow up your problem and ticket number in their SNS (Twitter - https://twitter.com/AskBlockchain | FB - https://web.facebook.com/blockchain)

You need a lot of patience on this op. Better ditch blockchain.com once you get access on your funds if not, back up the 12 word seed at least.

[bL4nkcode]

Ofcourse I will ditch blockchain when I get access to my funds.

This is the best thing you can do, bit for the meantime you should try to contact their twitter support account they are pretty responsive there than their email support.

[BitMaxz]

~snip~

Much better wait on their response about your account because I have the same problem before but their reminder for wallet ID never received on my email that's why I decided to try to create another wallet with the same Email it works but no balance. I also don't have the Keystore or any backup of my wallet. I tried to contact them before it was 3 years ago just to know my wallet ID back but never receive any message from them.

I think that you save the seed phrase or any important backup because I think the blockchain wallet app will ask again for the seed phrase to verify if you already write them down or have the backup copy of your wallet before the wallet will successfully be created(This is just what I think).

Honestly, I stop using this wallet because it's always online so it's not always safe to use the wallet.

Next time if you are in a hurry making your own BTC address you can use Electrum in mobile which is better option than blockchain.


Can you make a screenshot of your blockchain wallet icon?

There are three option in playstore


The one blockchain wallet is fake so you might be using the fake one that's why you can't be able to receive any reminder from your email.

[StefanKing]

I have used the right wallet - Blockchain Luxembourg SA

~snip~

Much better wait on their response about your account because I have the same problem before but their reminder for wallet ID never received on my email that's why I decided to try to create another wallet with the same Email it works but no balance. I also don't have the Keystore or any backup of my wallet. I tried to contact them before it was 3 years ago just to know my wallet ID back but never receive any message from them.

I think that you save the seed phrase or any important backup because I think the blockchain wallet app will ask again for the seed phrase to verify if you already write them down or have the backup copy of your wallet before the wallet will successfully be created(This is just what I think).

Honestly, I stop using this wallet because it's always online so it's not always safe to use the wallet.

Next time if you are in a hurry making your own BTC address you can use Electrum in mobile which is better option than blockchain.


Can you make a screenshot of your blockchain wallet icon?

There are three option in playstore
https://i.imgur.com/WaKUQHe.png

The one blockchain wallet is fake so you might be using the fake one that's why you can't be able to receive any reminder from your email.

[aioc]

So you basically don't have a copy of your wallet id?
Wallet id were always included on the lower part of the email when there's an email from blockchain, including the success registered email, success login, update account information and etc.

Also, blockchain.com wallet has many issues and late receiving emails is one of them.

Sometimes it took 30 minutes to receive it so if you need to transact fast I don't recommend Blockchain.com, there are a lot of good desktop wallets where you control the keys and you can open instantly without email verification, i realize that if you need a an email verification and there is a network congestion, it will take time to receive your confirmation email.

[StefanKing]

Successfully retrieved the blockchain account

[logfiles]

Successfully retrieved the blockchain account

Imagine, after all that long time. The waiting process must have sucked big time. So how did you manage to retrieve your account?
I do hope you learned a lesson by backing up your wallet as soon as possible and also Importing the addresses to better alternative wallets