What happened:: on July 30 2020 I made a transaction with Coinswitch after reading several good trustpilot reviews. the transaction was 459770.0964 AMB for 0.1248 BTC over 1400 usd. I noticed after a while that the app still said awaiting deposit. I reached out to customer service about the issue and provided the agent with all of the information that he requested and even more order number, addresses, pictures, etc. proving that the transaction had been completed on my end. After over an hour of waiting and terrible customer service. the only thing I was told was to contact my wallet provider. This is unacceptable! especially when proof of funding is provided. After a few more hours I contacted another agent and actually told them the solution to the technical issue I was having. I was rudely told to start a ticket. I started the ticket and provided the proper information (I'm sure the information was correct because I had the exact same deposit issue with Binance and it was solved in one day) And now I have a pending status. I reached out to coinswitch once again for an update and I've gotten no response. Lots of work is needed for even a one star review. I literally did all of the work for them as far as resolving the issue and I still don't have my money. Don't do business with these guys!
Update: It has been almost 30 days and i still have not gotten a refund and it appears that i have been blocked from telegram and email as well. Do not do business with these people.
Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2389780Reference Link: Amount Scammed: 0.1248 btc 1,400$
Payment Method: AMB
Proof of Payment: https://explorer.ambrosus.com/transactions/0x851518b7a6da14fe52d62337469988d8e8886f4a829cc12de5ae697d621c108c PM/Chat Logs: *****, said 25 days ago
I filled out the form on the support link. If I didn't provide the correct hash let me know. I found for on the amb Explorer.
*****, said 25 days ago
Has there been any updates on the location of my deposit?
*****, said 24 days ago
when will i get an update on the status of my ticket ?
Renju Mani Mani Elias, said 21 days ago
Dear *****,
Our sincerest apologies on the delay on the matter. The order issue has been passed to the concerned team to be reviewed in detail and let me update you as I hear back on the same.
Sincerely,
Renju
*****, said 21 days ago
Thank you for your response.
*****, said 17 days ago
Has there been an update on the status of my ticket ? Its been almost two weeks since my first ticket.
Swati Brahma, said 11 days ago
Dear Nathan,
Thanks for contacting CoinSwitch Support.
Please provide your order id and recipient coin wallet address, we need it to look into your order.
Sincerely,
Swati
*****, said 11 days ago
This must be some type of automated system . That information is in the ticket. But for legal purposes I'll provide it in this message AGAIN! Order Id is b6c4ffaf-ac90-4573-895b-5386c932b4e9 Deposit address is 0xFe40247216cE6E0Adb15b725A5FC4d03781691dE Transaction hash is. 0x851518b7a6da14fe52d62337469988d8e8886f4a829cc12de5ae697d621c108c The URL verifying the transaction is
https://explorer.ambrosus.com/transactions/0x851518b7a6da14fe52d62337469988d8e8886f4a829cc12de5ae697d621c108c The refund address to RETURN MY MONEY I bc1q9ccw5gj9vtys57wavt9y7akkumaht6v9qj2k8q I have contacted my attorney about this matter and he has advised me to continue to provide whatever information you ask for. I have also contacted the FTC who advised me to open a case with econsumer.gov since this is an international issue. So you should expect to be contacted by an investigator soon.
Renju Mani Mani Elias, said 11 days ago
Dear *****,
Our deepest apologies on the delay caused on the matter. The recovery of your AMB main net coins are still being worked on by the technical team and unfortunately has not been completed yet. The ticket had closed out automatically and we extend our apologies again on the matter. I will have the matter escalated right away to the concerned team so that I can get an update on the status of this and let me update you as I hear back.
Sincerely,
Renju
*****, said 11 days ago
Thank you for the update.
*****, said 10 days ago
Why has my ticket been closed. I have not received my refund. This is my money and I will not take getting scammed lying down!
*****, said 10 days ago
why is this awaiting my reply ? what more information do i have to provide to get my refund?
Nathan Flowers, said 10 days ago
FROM
0xb568645e6dCfa1fA45505f404C9A1Fee52Ef5D7B
Current balance: 7,103,859.23AMB
45,882.09648AMB
$1,764.517574
TO
0xFe40247216cE6E0Adb15b725A5FC4d03781691dE
Current balance: 45,882.09648AMB
Nonce (Position)
533 (-)
Timestamp
Thu, 30 July 2020 02:10:35
Nectar Used
21,000 (42.000%) of 50,000
Nectar Price
16.5 Ambits
Tx Fee
0.0003465 AMB
Input Data
-
Block Hash
0x4ba2c82798ee0d093f78a65ba7521d442eb90303de30618f5bf1a37048f5aefc
Height / Confirmations
7,811,703 /
*****, said 9 days ago
Hello what's the update on my ticket? Where's my money?
*****, said 9 days ago
Where is my money?
Renju Mani Mani Elias, said 9 days ago
Dear *****,
Our apologies on the delayed response on the matter. The ticket has been placed on PENDING status from our end as the issue is still being worked on by our tech team and unfortunately there has been no updated on the matter from them. Let me try to have the matter expedited again to get an update on the case and update you when I hear back on the same. We apologise for the delay and the inconvenience caused and thank you for your patience on the matter.
Sincerely,
Renju
Renju Mani Mani Elias, said 9 days ago
Dear *****,
Our apologies on the delayed response on the matter. Your ticket was merged with the existing ticket you had primarily put in on the issue - 49987 which is being worked on by the tech team internally. Kindly be advised that the coins are safe and once we get an update on the recovery we will reach out to you for an refund address and return the coins back to you.
Sincerely,
Renju
*****, said 8 days ago
Thank you for your response.
*****, said 7 days ago
So there's no way for the AMB to just be sent back to the original Kucoin wallet?
*****, said 6 days ago
Has there been any update to my ticket status ? It's been almost a month and no funds
Renju Mani Mani Elias, said 6 days ago
Dear *****,
Our apologies on the delayed response on the matter.
Unfortunately there has been no updates on this from our tech team, I have already ready discussed the matter with our tech team and they have informed that they are working on it and hope to complete a recovery soon. I will be keeping in touch with them regularly for a follow up on this and make sure there are no unnecessary delays with this one from our end.
Stay safe !
Sincerely,
Renju
*****, said 5 days ago
Wow! This is unreal. It literally took me five minutes to recover AMB sent to me the exact same way.
*****, said 4 days ago
Has there been an update to the status of my ticket?
CoinSwitch Support, said 4 days ago
Dear *****,
Our tech team is looking into the issue. It is taking longer since we don't support AMB mainnet. We will share an update in the next 48 hours with you.
Sincerely,
Team CoinSwitch
*****, said 3 days ago
I am now aware that you do not support mainnet AMB. However at the time of the transaction there was no mention of what type of token was accepted. If they can't be converted to BTC then that's ok. Just let me know what type of address you need to send the AMB to and I'll gladly accommodate.
I last spoke with this guy from support just more of the same BS
Sharan Nair
, [23.08.20 06:02]
I still have not received my refund
Sharan Nair, [23.08.20 06:04]
Let me look it up
laurence Richardson, [23.08.20 06:04]
Ok
laurence Richardson, [23.08.20 06:29]
Well did you look it up?
Sharan Nair, [23.08.20 06:31]
Hey man i did look
Up
Sharan Nair, [23.08.20 06:31]
Its a delay on our end
Sharan Nair, [23.08.20 06:32]
Our tech lead needs to pull it out and he hasn’t done it yet
Sharan Nair, [23.08.20 06:32]
I will get it done
laurence Richardson, [23.08.20 06:32]
Any idea of when he will do it?
Sharan Nair, [23.08.20 06:33]
I just spoke to him
laurence Richardson, [23.08.20 06:33]
Ok well hopefully soon
laurence Richardson, [23.08.20 11:33]
So I see no progress has been made today either. I guess we'll be doing this circle talk forever 😂
Sharan Nair, [23.08.20 11:33]
Hey do not mind but it is a mistake on your end so kindly bear with us
Sharan Nair, [23.08.20 11:34]
Its not like we want to delay it or anythjnh but we run a pretty big exchange which requires a lot of other attention as well
laurence Richardson, [23.08.20 11:38]
I guess it would suck to be a month behind at work.
Sharan Nair, [23.08.20 11:39]
Laurence i really do understand your concern.. its been a month your money is with us
laurence Richardson, [23.08.20 11:39]
But hey I lost my job due to this virus so I have nothing but time to persue my money 😂
Sharan Nair, [23.08.20 11:40]
And kindly understand its not like we are being lazy.. its just that.. something like taking the private key requires our CTO to do it and that is why the delay
Sharan Nair, [23.08.20 11:40]
I would be equally frustrated if i was in your place
laurence Richardson, [23.08.20 11:41]
No I don't think you're lazy at all
Sharan Nair, [23.08.20 11:41]
I will push harder to get it done faster
Sharan Nair, [23.08.20 11:41]
Btw can you tell me what was the dollar value of your coins
laurence Richardson, [23.08.20 11:42]
Brb let me check explorer
Sharan Nair, [23.08.20 11:42]
Give me a rough approx
Sharan Nair, [23.08.20 11:42]
Dont need exact
laurence Richardson, [23.08.20 11:43]
[ Photo ]
laurence Richardson, [23.08.20 11:43]
$1423
Sharan Nair, [23.08.20 11:43]
Cool
laurence Richardson, [23.08.20 11:44]
If it was less I wouldn't care
laurence Richardson, [23.08.20 11:45]
But unfortunately that has to last me until I get a job. Or die of this stupid virus. Which is highly likely here in the US 😂
Sharan Nair, [23.08.20 11:46]
To be honest, we generally look at less or more because what might be a less amount to us might be more for the customer
laurence Richardson, [23.08.20 11:48]
That's understandable
laurence Richardson, [23.08.20 11:49]
I went through the same thing before. I should have just left the AMB in Kucoin
laurence Richardson, [23.08.20 12:41]
Has anyone ever gotten a refund from failed mainnet transaction?
Sharan Nair, [23.08.20 13:04]
Yes a lot of people make that mistake
Sharan Nair, [23.08.20 13:04]
They do get a refund almost within 2-3 days
Sharan Nair, [23.08.20 13:05]
The delay with you has mostly been because of the CTOs unavailability
laurence Richardson, [23.08.20 13:06]
Oh must be bad luck I guess
Sharan Nair, [23.08.20 13:06]
I will try to get it done faster
laurence Richardson, [23.08.20 13:07]
Ok maybe he will return to do it
laurence Richardson, [23.08.20 22:46]
I received an email requesting my mainnet address for return. I'm not sure when they will get it so I'll give it to you too.
0xba45ee009bf7a847538b5335054f540d14b4d80e
laurence Richardson, [24.08.20 09:23]
Almost got me! I thought I was actually about to be getting my refund. Oh well back to square one.
Additional Notes: Avoid these people at all cost!!!
