The topic brings another good reason to not use custodial wallets. People always feel like they are challenging by non-custodial wallets and ignore all warnings about potential troubles from custodial wallets.
FYI, blockchain.com in general isn't a custodial wallet.
Their "
Buy Bitcoin" service however is custodial because it's tied with their exchange, just like other Buy crypto services and exchanges.
Account freeze, zero or limited supports to recover wallets in case you lose your passwords, forget to back up seed or backup seed is incorrect. -snip-
I'm not taking sides but this contradicts the first statement and those problems are from newbies who think that blockchain.com is a custodial wallet.
There are a couple of info within the wallet about not-to-be-able to recover those info since those aren't stored in their server.
Since it's a non-custodial wallet, all those sensitive data is in their own (
user's) care,
just like Electrum, no one can directly help you if you lost your seed phrase or forgot the wallet password.
The issue that can be blamed to them are problems with logging in, not receiving 2fa/email authentication, wrong balance, etc."
Account freeze" can only be done to the trading wallet and only when you bought bitcoins using cards and other matters.