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Author Topic: Bittrex Global - delays in receiving e-mails  (Read 96 times)
Yurkov
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September 15, 2020, 10:45:31 AM
Merited by OmegaStarScream (1)
 #1

My IP changes every time I log into Bittrex Global. So every time I log in, an email is sent to me with an authentication link. Unfortunately, I get the e-mail after a few hours, and sometimes not at all.

I know that the IP will be changing for me and I can do nothing with it.
It is possible that conflict between mail servers is the problem of delays? So the situation may improve when I change my email address?

Does anyone have such a problem, or has already managed to solve it?
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September 15, 2020, 01:30:07 PM
Merited by OmegaStarScream (1)
 #2

If you have a dynamic IP address it will change at least once every 24 hours - or every time your internet connection is disconnected for any reason. I don't think changing your IP address should be the reason you don't get a verification email, but the reason could be in your e-mail provider. If you haven't already read, here's what the official support says about it - maybe some of these tips will help you too.

Common Reasons you may not be receiving emails from Bittrex Global.

You marked a previous email from Bittrex Global as spam.
Your email provider sent the email from Bittrex Global into a low priority queue and did not deliver it to your inbox.
The email was delivered, but is in your SPAM or Junk folder.

Whitelist mailer@global.bittrex.com

The best way to ensure email delivery is to add mailer@global.bittrex.com to your contacts or safe senders list. This will whitelist the Bittrex Global mailing address, allowing all emails from Bittrex Global to be delivered without question.

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September 15, 2020, 01:43:55 PM
Merited by carlfebz2 (1)
 #3

I've seen a lot of people struggling with this problem on Reddit in the past. If the above solutions (and contacting Bittrex support team) doesn't help:

1. You can try to get a static IP address from your internet provider.
2. If your ISP doesn't provide these, you can get one from any reputable VPN provider. You should make sure that the server you're connecting to is from the same country as yours, otherwise your Bittrex might get flagged/locked for "suspicious activity".

If you're not willing to pay (both of the solutions I suggested comes with a fee) then it might be better for you to switch to another exchange.

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September 15, 2020, 08:08:03 PM
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If you're not willing to pay (both of the solutions I suggested comes with a fee) then it might be better for you to switch to another exchange.
It would be the last resort but so far i do have a dynamic ip address which would really changed up my IP address whenever i do reset my router or just have some power cutdowns
but i didnt experience any problem on delayed authentication emails.

I havent tested out on Bittrex Global though but commonly i do make use of Coinbase and other platforms as well on where i dont have any problems.

The place where i do suspect is that it do commonly end up on Spam folder.

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September 15, 2020, 11:46:53 PM
Merited by OmegaStarScream (2)
 #5

1. You can try to get a static IP address from your internet provider.
2. If your ISP doesn't provide these, you can get one from any reputable VPN provider. You should make sure that the server you're connecting to is from the same country as yours, otherwise your Bittrex might get flagged/locked for "suspicious activity".

If you're not willing to pay (both of the solutions I suggested comes with a fee) then it might be better for you to switch to another exchange.

If it's not a VPN offering residential IP addresses, then VPN usage can also be easily detected. Even with the right VPN, I'm not sure there are any that allow the user to always use the same IP address. Even then: https://medium.com/@ValdikSS/detecting-vpn-and-its-configuration-and-proxy-users-on-the-server-side-1bcc59742413

(not sure what/if Bittrex is doing exactly to detect so-called 'suspicious' activity.)

It is possible that conflict between mail servers is the problem of delays? So the situation may improve when I change my email address?

Try gmail if you haven't tried already. If the problem persists, I doubt any other email provider is going to help the situation.

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September 18, 2020, 03:35:57 PM
Last edit: September 18, 2020, 03:47:36 PM by OmegaStarScream
Merited by malevolent (1)
 #6

If it's not a VPN offering residential IP addresses, then VPN usage can also be easily detected. Even with the right VPN, I'm not sure there are any that allow the user to always use the same IP address. Even then: https://medium.com/@ValdikSS/detecting-vpn-and-its-configuration-and-proxy-users-on-the-server-side-1bcc59742413

There are some VPNs that offer dedicated IP addresses actually. NordVPN for instance offers them for 70$ per year: https://nordvpn.com/features/dedicated-ip/


(not sure what/if Bittrex is doing exactly to detect so-called 'suspicious' activity.)

I'm not sure either, but since they don't have a policy against VPNs, I doubt they'll lock his account just because he used one, especially if the IP address is coming from the same place as his registration IP/previous logins and it hasn't been used by other users either.  

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September 18, 2020, 11:47:07 PM
Merited by OmegaStarScream (1)
 #7

Ok, but if they were to take into account IP addresses location when assessing whether to block an account for suspicious activity, NordVPN's dedicated IP addresses could still be viewed with suspicion if they aren't residential IP addresses.

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