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Author Topic: betnomi.com SCAM - confiscated $ 3,000 from me and closed the account  (Read 665 times)
nasipadang
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November 15, 2020, 11:46:51 AM
 #41

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.



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November 15, 2020, 11:52:49 AM
 #42

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.
I am not voicing for others or can not voice for other. I am a person who understand that a company/business/person can make mistakes. Let's not make it a big issue about it since they realized the wrong. I also consider Betnomi is a new business, and we really do not need to make their life hard.





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November 15, 2020, 01:16:53 PM
 #43

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.


You should write this either in their profile or create a topic. I guess you are going off topic in this thread.
As for the case above, it’s the usual case between Bookies vs Cheaters or Cheaters vs Honest Players and there will be no way one can prove the truth here, whether OP is cheater or the honest player while betnomi is cheater. It would be good to have some linking proofs by betnomi, that would make sense.

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November 15, 2020, 01:43:46 PM
 #44

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.


You should write this either in their profile or create a topic. I guess you are going off topic in this thread.
As for the case above, it’s the usual case between Bookies vs Cheaters or Cheaters vs Honest Players and there will be no way one can prove the truth here, whether OP is cheater or the honest player while betnomi is cheater. It would be good to have some linking proofs by betnomi, that would make sense.

I don't really understand why people are acting so cold about disclosing the personal information. This is not just a mistake. If they publish data like this, they can not be trusted.
Do you understand how much image damage Betnomi is doing to the entire gambling world with every bookmaker? If people read these types of posts, and see that a bookmaker posts strictly confidential information of a user including photo in public, no one will trust bookmakers anymore and no one dares to undergo a KYC procedure. So this is not only a serious image damage for the player and Betnomi herself, but also for all bookmakers who are active here on the forum.

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November 15, 2020, 01:47:30 PM
 #45

no one will trust bookmakers anymore
Bookmakers should never be trusted; they profit from other people's loses; but I don't think this is what this thread is about

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November 15, 2020, 02:05:28 PM
 #46

no one will trust bookmakers anymore
Bookmakers should never be trusted; they profit from other people's loses; but I don't think this is what this thread is about
End of the day it's a business. There are supply and demand chain hence the business stands. No bookmakers are asking to join them. They are doing their advertisement, offers and other things they need to attract clients.

Think about a doctor or a lawyer or a policeman. These are some novel sector to work. But a corrupted doctor or lawyer or policeman will always wish for the opposite. A doctor will make more money when there will be more sick people, a lawyer will make more money when more people will be in legal trouble, a policeman will expect more trouble to face to get early promotion.

I am not comparing those job/business with gambling business but my point is : There are bookies who are good that not everyone has bad intention. Gambling is an entertainment not a platform of making money. When you are placing a bet, you are basically buying the entertainment from them.

Anyway, all these are irrelevant considering the issue we are trying to work out in this topic. I would like a response from Betnomi on this post I made. Resolving the issue of $3,000 is what now matters.





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November 15, 2020, 03:21:01 PM
Last edit: November 15, 2020, 03:36:37 PM by dkbit98
Merited by Csmiami (1)
 #47

Personal private information and real life photos from people or submitted kyc documentations should never be posted in public and in scam accusation topic!
I don't know if someone is cheating or not in this case, but this is unacceptable behavior.

If there is some connection with addresses OP used for depositing and withdrawing that is ok to reveal, and for everything else please use Investigation board:
https://bitcointalk.org/index.php?board=227.0

Now back to OP post:
Let's start in order. I learned about betnomi from your forum (I often watch bitcointalk, but I was not registered) then I did not see any obvious negative reviews with evidence about them on the forum and decided to register with them and test the limits on sports.

I doubt this is real truth, and then I also doubt the rest of his post.  Undecided
He/she is either blind or lying.

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November 15, 2020, 04:27:27 PM
 #48

Personal private information and real life photos from people or submitted kyc documentations should never be posted in public and in scam accusation topic!
I don't know if someone is cheating or not in this case, but this is unacceptable behavior.

If there is some connection with addresses OP used for depositing and withdrawing that is ok to reveal, and for everything else please use Investigation board:
https://bitcointalk.org/index.php?board=227.0

Now back to OP post:
Let's start in order. I learned about betnomi from your forum (I often watch bitcointalk, but I was not registered) then I did not see any obvious negative reviews with evidence about them on the forum and decided to register with them and test the limits on sports.

I doubt this is real truth, and then I also doubt the rest of his post.  Undecided
He/she is either blind or lying.


What is so strange about her post? And why should she lie? On this moment, it is to difficult to judge what the facts are.
For me, Betnomi made to many mistakes already in their campaign. They also made a mistake with publishing the selfie from the customer.
However, that has nothing to do with the situation that exists now.
Okay, betnomi accuses the customer for multiple accounts? As far as I can see, they can only proof this with IP addresses. That should not be posted on the forum though.
Betnomi has a license and is working with Betconstruct platform. I have the feeling that Betconstruct is also responsible in this matter, since Betnomi wrote they already approved the withdrawal, but then their risk management ring the bell*that is what Betnomi stated)
So, to start with the investigation: Who is the risk management? And on based on which information did they flag the account?
What I also do not get: How can you approve a withdrawal and then afterwards cancel it again?

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November 15, 2020, 05:37:42 PM
 #49

@wildan88 kindly read our previous response on the topic before asking your questions. They have already been answered.

The image we posted is not of the user, that we are confident about.
As far as withdrawals are concerned, there are 5 possible states of withdrawals, new, allowed, pending, rejected, and paid. So there is your answer.


There is conclusive evidence indicating the user created multiple accounts. We shared what we believe to be acceptable and enough to give insight into the pattern of behavior of the user.

A few people suggested we just pay the user and close the issue. This sounds like a simple and easy way of resolving this problem. However, this could be a consequential decision and precedent for future user actions. Ie, another user can create multiple accounts, do exact same thing knowing creating a scam accusation, and some public pressure will get us to pay their ill gains. That standard will not be set by us. We stand by our actions and irrevocably closed the user's account. We will not hesitate to close the account of any user we determine with enough evidence to be multi-accounting on our website.


As far as we are concerned, this issue is considered resolved and closed.


Thank you all for your time.

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November 15, 2020, 05:42:52 PM
 #50

@wildan88 kindly read our previous response on the topic before asking your questions. They have already been answered.

The image we posted is not of the user, that we are confident about.
As far as withdrawals are concerned, there are 5 possible states of withdrawals, new, allowed, pending, rejected, and paid. So there is your answer.


There is conclusive evidence indicating the user created multiple accounts. We shared what we believe to be acceptable and enough to give insight into the pattern of behavior of the user.

A few people suggested we just pay the user and close the issue. This sounds like a simple and easy way of resolving this problem. However, this could be a consequential decision and precedent for future user actions. Ie, another user can create multiple accounts, do exact same thing knowing creating a scam accusation, and some public pressure will get us to pay their ill gains. That standard will not be set by us. We stand by our actions and irrevocably closed the user's account. We will not hesitate to close the account of any user we determine with enough evidence to be multi-accounting on our website.


As far as we are concerned, this issue is considered resolved and closed.


Thank you all for your time.

Which evidence do you have that the user created multiple accounts and using?
And also one question: What would happen if a user create multiple accounts and place bets, and then the bets are lost?
Are you then also going to say that the user created multiple accounts, and give the deposit back?


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gadado
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November 15, 2020, 06:21:28 PM
 #51

What worries me much more is the fact that Betnomi has made several promises in their ANN topic, and then doesn't keep them. And more importantly; apparently he himself has no influence or authorization to perform any actions or payments. He is allowed to make payments before he gets the green light from the risk department.
So then his word and promise on the forum just isn't worth anything. And Betnomi, stop talking like you are the world market leader.
You should show respect to your customers and stop with acting such arrogant.

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November 15, 2020, 06:58:17 PM
 #52

@nasipadang  here is your answer.


1. Multi accounting: Creating multiple accounts is prohibited at betnomi without any exception or reason. Even with the best of explanation or justification, we will unapologetically BAN all your accounts with or without funds.

2. Cheating/ abuse: If we determine you are using unscrupulous means or methods to cheat or take advantage of our promotions, bonuses and other giveaways, all gains from the said promotions will be forfeited and your account will be closed.

3. Hacking/ exploit: Any attempt to hack or exploit any of Betnomi's system will result in a permanent BAN of the user's account or any associated accounts.

Please refrain from doing any of the above and you will never face any problems with Betnomi.
For all other objections or questions, please contact our customer support and we guarantee, your problems will be resolved.



What worries me much more is the fact that Betnomi has made several promises in their ANN topic, and then doesn't keep them. And more importantly; apparently he himself has no influence or authorization to perform any actions or payments. He is allowed to make payments before he gets the green light from the risk department.
So then his word and promise on the forum just isn't worth anything. And Betnomi, stop talking like you are the world market leader.
You should show respect to your customers and stop with acting such arrogant.


Please point to us one promise we made and didn't keep (Anywhere, anytime). Risk management team works directly with and for Betnomi.
We make all final decision regarding our website including payments, one one else!  @gadado it is better to remain silent and appear as a fool than to speak and clear all doubt.  You already proved you are ignorant on the subject and can only regurgitate other peoples idea without giving them credit.

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November 15, 2020, 10:54:18 PM
 #53

Betnomi again ignored all my arguments from the big post I wrote earlier. Also, betnomi has ignored the messages of many users in this thread, on which they should comment. Another example of how betnomi conducts its dialogue and answers only in a pathetic way.

Moreover, they insulted user gadado for constructive criticism. Question in betnomi - When a person does not say anything, betnomi is silent, but as soon as a person asks uncomfortable questions or constructively criticizes, does betnomi offend? When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts and money is taken away? How much your dialogue and business models have in common.

Looks like betnomi took a stand - I said so and it's true, just believe me. He also does not want to enter into a dialogue with me to resolve this conflict and does not provide any evidence. Dear users of this forum (even those who are very skeptical), don't you think this is a strange behavior of betnomi "an honest bookmaker" who values ​​his reputation? How would you act if you were in Betnomi's place? Imagine how you would feel and do if you were in my place? I mean, when they took $ 3,000 from me after KYC, they accused me of creating multiple accounts, they do not provide evidence and do not want to dialogue in any way.

Betnomi you say that you do not want to pay me because others will want to open multi accounts with you:
a) You did not provide evidence that I have other accounts (wallets, the same devices, IP, and so on). You just took $ 3,000 from me.
b) Your reputation has been seriously damaged and may suffer even more. Do not aggravate your situation with thoughtless statements.
c) What new players are you talking about? Do you really think there will be a large stream of new players after that? Let's take a look at the facts. You are a new bookmaker with a bad reputation and a bookmaker who does not pay out winnings. There is very little information and reviews about you on the Internet on other sites. In doing so, you position yourself as one of the best in the world. Are you seriously? Do you really think this is a good start for your business?
d) Pay me my money. This is the only way for you to keep your reputation. I will publicly write on the forum that I received money from you.

I would also like to ask you if we can use the services of a sports dispute regulator like SBR? Are you partnering with SBR? Please write the sites where I can complain about you and where you can provide all your "irrefutable evidence".
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November 16, 2020, 03:13:10 PM
 #54

What I don't understand from betnomi's point of view is that they make a fuss about the user having multiple accounts in order to take advantage of that (in this statement we assume that Betnomi is telling the truth).
How can you benefit from sports betting if you have multiple accounts? I can't think of any reason that you would benefit. The only thing you could get around is the limits of a previous account.
Then we come back to the question why Betnomi states in her conditions that you could win for 100,000 usd, but then lower the limits of 500 usd bets? Somewhere something is wrong.
@brickbrick I do not say that you lie at all, but I want to see Betnomis reaction about what if there was a case of multiple accounts.
And if they say so, let them proof it?

In poker betnomi would be right, you can use multiple accounts to gain a clear advantage. Absolutely not with sports betting. And the bets of this user are not suspicious or strange, are they?

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gadado
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November 16, 2020, 04:29:41 PM
 #55

Betnomi again ignored all my arguments from the big post I wrote earlier. Also, betnomi has ignored the messages of many users in this thread, on which they should comment. Another example of how betnomi conducts its dialogue and answers only in a pathetic way.

Moreover, they insulted user gadado for constructive criticism. Question in betnomi - When a person does not say anything, betnomi is silent, but as soon as a person asks uncomfortable questions or constructively criticizes, does betnomi offend? When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts and money is taken away? How much your dialogue and business models have in common.

Looks like betnomi took a stand - I said so and it's true, just believe me. He also does not want to enter into a dialogue with me to resolve this conflict and does not provide any evidence. Dear users of this forum (even those who are very skeptical), don't you think this is a strange behavior of betnomi "an honest bookmaker" who values ​​his reputation? How would you act if you were in Betnomi's place? Imagine how you would feel and do if you were in my place? I mean, when they took $ 3,000 from me after KYC, they accused me of creating multiple accounts, they do not provide evidence and do not want to dialogue in any way.

Betnomi you say that you do not want to pay me because others will want to open multi accounts with you:
a) You did not provide evidence that I have other accounts (wallets, the same devices, IP, and so on). You just took $ 3,000 from me.
b) Your reputation has been seriously damaged and may suffer even more. Do not aggravate your situation with thoughtless statements.
c) What new players are you talking about? Do you really think there will be a large stream of new players after that? Let's take a look at the facts. You are a new bookmaker with a bad reputation and a bookmaker who does not pay out winnings. There is very little information and reviews about you on the Internet on other sites. In doing so, you position yourself as one of the best in the world. Are you seriously? Do you really think this is a good start for your business?
d) Pay me my money. This is the only way for you to keep your reputation. I will publicly write on the forum that I received money from you.

I would also like to ask you if we can use the services of a sports dispute regulator like SBR? Are you partnering with SBR? Please write the sites where I can complain about you and where you can provide all your "irrefutable evidence".

If Betnomi refuses to help you, you can contact Betconstruct: https://www.betconstruct.com/
Betnomi is renting their software, and I am pretty sure the risk management where they talk about does either not exist or is from this company.
Next step could be to contact their company, but I am not sure how that works in Curacao. There are some users who know more about this probably.
Best would be to solve it with Betnomi directly, but I can imagine they are not going to settle it.

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November 16, 2020, 04:42:56 PM
 #56

This was part of the message this user sent us after creating the "Scam accusation"


I see that you do not have the best reputation on the forum and I am sure that there has been a misunderstanding and your reputation will only get worse.
I offer you to pay me my money 3000 dollars for bitcoin or ether and I will publicly write on the forum that our conflict is settled and that I received a withdrawal from you of the entire amount.



And in his last post, he mentions the word "reputation" 4 separate times and made references to our reputation 3 separate times in one little post. It is very obvious someone thinking they could latch on to our reputation and pull that string until they net their ill gain profit. Might be a good or even an effective strategy against some other company but will never work against us. Judgments on our reputation are reserved for our users. You can pull and twist it all you want.
We believe personal user experience will mostly supersede propaganda and misinformation.


When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts, and money is taken away? How much your dialogue and business models have in common.


This is a very dishonest and shameful attempt to frame the narrative in his favor.
We already stated, as soon as we determine wrongdoing by a user, we will take actions against them. No bets, win or lose. ie, implement countermeasure or close their account if need be.

In the example below:


On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.


We immediately placed a limit on the user as soon as he was identified to be multi-accounting.
Did we ban him, no! Countermeasure was implemented, and he did nothing but withdraw his money and that was the end of it. We could have banned that account of his and confiscate his funds but, we didn't. We gave him a chance to refrain from such actions. But when this behavior continued, we had no choice but to ban all the new accounts he created and retroactively ban all the old ones. So the idea we ban only winners is extremely dishonest.


As far as using the service of a sports dispute regulator, you are most welcome to use such service and present your case to them. Our team will gladly cooperate with them and share all the information and evidence we gathered that tired you to these four accounts.




@deadthings There seems to be some kind of misunderstanding around the limits and why fraudulent users will create multiple accounts. We will try and give a short example/ explanation here.


There are some players who do arbitrage betting or late betting. This is essentially exploiting/ cheating and is against the rules of every bookmaker. Most sportsbooks will outright ban you for doing this. But, we at Betnomi do our best to remain customer friendly.
Banning/ closing a user's account is always our last resort. We take the approach of using limits as a countermeasure to these kinds of activities. Instead of closing the account,
we give a small limit. With these limits, the risk is controlled. What happens in these cases, the system continues to monitor the user's behavior and will gradually increase their limits if they stop such activities. But in most of these cases, the users just abandon the account and that ends the story. Here is where the problem starts. When these limits are implemented, because the user has one intention to use fraudulent means to make a quick profit, they abandon the accounts and create a new account to continue with their fraudulent actions. Fortunately, we have automated tools to identify such users.

You can check our ANN for a similar issue. The user was identified as an Abbitrage bettor, limits were implemented, he simply withdrew his funds and that ends it. He did not create another account to bypass these limits at least as far as we can tell and had no problems or whatsoever.

Betnomi is a new company and growing fast. We have no illusion or delusion there will be many users such as these always hunting for a new sportsbook platform to exploit and make quick profits. It just happens we are the wrong target.  We are humans and not going to act like some corporate robots etc. Our goal is to remain open, friendly, and engaged with the community. We will be the first to admit when we make a mistake and swiftly rectify it but, when we are right, we will stand by our actions no matter what.


Sincerely,

Betnomi.

▬▬▬▬▬  ♦  ▬▬▬▬▬          ♦     Betnomi     ♦          ▬▬▬▬▬  ♦  ▬▬▬▬▬
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November 16, 2020, 05:13:12 PM
Merited by imutlinda (1)
 #57

This was part of the message this user sent us after creating the "Scam accusation"


I see that you do not have the best reputation on the forum and I am sure that there has been a misunderstanding and your reputation will only get worse.
I offer you to pay me my money 3000 dollars for bitcoin or ether and I will publicly write on the forum that our conflict is settled and that I received a withdrawal from you of the entire amount.



And in his last post, he mentions the word "reputation" 4 separate times and made references to our reputation 3 separate times in one little post. It is very obvious someone thinking they could latch on to our reputation and pull that string until they net their ill gain profit. Might be a good or even an effective strategy against some other company but will never work against us. Judgments on our reputation are reserved for our users. You can pull and twist it all you want.
We believe personal user experience will mostly supersede propaganda and misinformation.


When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts, and money is taken away? How much your dialogue and business models have in common.


This is a very dishonest and shameful attempt to frame the narrative in his favor.
We already stated, as soon as we determine wrongdoing by a user, we will take actions against them. No bets, win or lose. ie, implement countermeasure or close their account if need be.

In the example below:


On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.


We immediately placed a limit on the user as soon as he was identified to be multi-accounting.
Did we ban him, no! Countermeasure was implemented, and he did nothing but withdraw his money and that was the end of it. We could have banned that account of his and confiscate his funds but, we didn't. We gave him a chance to refrain from such actions. But when this behavior continued, we had no choice but to ban all the new accounts he created and retroactively ban all the old ones. So the idea we ban only winners is extremely dishonest.


As far as using the service of a sports dispute regulator, you are most welcome to use such service and present your case to them. Our team will gladly cooperate with them and share all the information and evidence we gathered that tired you to these four accounts.




@deadthings There seems to be some kind of misunderstanding around the limits and why fraudulent users will create multiple accounts. We will try and give a short example/ explanation here.


There are some players who do arbitrage betting or late betting. This is essentially exploiting/ cheating and is against the rules of every bookmaker. Most sportsbooks will outright ban you for doing this. But, we at Betnomi do our best to remain customer friendly.
Banning/ closing a user's account is always our last resort. We take the approach of using limits as a countermeasure to these kinds of activities. Instead of closing the account,
we give a small limit. With these limits, the risk is controlled. What happens in these cases, the system continues to monitor the user's behavior and will gradually increase their limits if they stop such activities. But in most of these cases, the users just abandon the account and that ends the story. Here is where the problem starts. When these limits are implemented, because the user has one intention to use fraudulent means to make a quick profit, they abandon the accounts and create a new account to continue with their fraudulent actions. Fortunately, we have automated tools to identify such users.

You can check our ANN for a similar issue. The user was identified as an Abbitrage bettor, limits were implemented, he simply withdrew his funds and that ends it. He did not create another account to bypass these limits at least as far as we can tell and had no problems or whatsoever.

Betnomi is a new company and growing fast. We have no illusion or delusion there will be many users such as these always hunting for a new sportsbook platform to exploit and make quick profits. It just happens we are the wrong target.  We are humans and not going to act like some corporate robots etc. Our goal is to remain open, friendly, and engaged with the community. We will be the first to admit when we make a mistake and swiftly rectify it but, when we are right, we will stand by our actions no matter what.


Sincerely,

Betnomi.

I think things are getting a lot clearer now. So the user created an account with the intention of using the system with bets that had wrong odds/outcomes? As you sometimes see with an offside goal?

If so, this evidence is not a secret. Publishing these matches or bets would quickly resolve everything and put an end to all discussion. The user has no problems with displaying this information, I assume.

I saw that the user had already posted which bets he had placed. Which bets are made according to arbitrage betting?

If you can provide us this information, then I am sure there are people who have expertise who can investigate this and come to the right conclusion.

And in that case, I am also sure that nobody will doubt about Betnomi.

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imutlinda
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Activity: 904
Merit: 253



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November 16, 2020, 05:17:51 PM
 #58

This was part of the message this user sent us after creating the "Scam accusation"


I see that you do not have the best reputation on the forum and I am sure that there has been a misunderstanding and your reputation will only get worse.
I offer you to pay me my money 3000 dollars for bitcoin or ether and I will publicly write on the forum that our conflict is settled and that I received a withdrawal from you of the entire amount.



And in his last post, he mentions the word "reputation" 4 separate times and made references to our reputation 3 separate times in one little post. It is very obvious someone thinking they could latch on to our reputation and pull that string until they net their ill gain profit. Might be a good or even an effective strategy against some other company but will never work against us. Judgments on our reputation are reserved for our users. You can pull and twist it all you want.
We believe personal user experience will mostly supersede propaganda and misinformation.


When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts, and money is taken away? How much your dialogue and business models have in common.


This is a very dishonest and shameful attempt to frame the narrative in his favor.
We already stated, as soon as we determine wrongdoing by a user, we will take actions against them. No bets, win or lose. ie, implement countermeasure or close their account if need be.

In the example below:


On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.


We immediately placed a limit on the user as soon as he was identified to be multi-accounting.
Did we ban him, no! Countermeasure was implemented, and he did nothing but withdraw his money and that was the end of it. We could have banned that account of his and confiscate his funds but, we didn't. We gave him a chance to refrain from such actions. But when this behavior continued, we had no choice but to ban all the new accounts he created and retroactively ban all the old ones. So the idea we ban only winners is extremely dishonest.


As far as using the service of a sports dispute regulator, you are most welcome to use such service and present your case to them. Our team will gladly cooperate with them and share all the information and evidence we gathered that tired you to these four accounts.




@deadthings There seems to be some kind of misunderstanding around the limits and why fraudulent users will create multiple accounts. We will try and give a short example/ explanation here.


There are some players who do arbitrage betting or late betting. This is essentially exploiting/ cheating and is against the rules of every bookmaker. Most sportsbooks will outright ban you for doing this. But, we at Betnomi do our best to remain customer friendly.
Banning/ closing a user's account is always our last resort. We take the approach of using limits as a countermeasure to these kinds of activities. Instead of closing the account,
we give a small limit. With these limits, the risk is controlled. What happens in these cases, the system continues to monitor the user's behavior and will gradually increase their limits if they stop such activities. But in most of these cases, the users just abandon the account and that ends the story. Here is where the problem starts. When these limits are implemented, because the user has one intention to use fraudulent means to make a quick profit, they abandon the accounts and create a new account to continue with their fraudulent actions. Fortunately, we have automated tools to identify such users.

You can check our ANN for a similar issue. The user was identified as an Abbitrage bettor, limits were implemented, he simply withdrew his funds and that ends it. He did not create another account to bypass these limits at least as far as we can tell and had no problems or whatsoever.

Betnomi is a new company and growing fast. We have no illusion or delusion there will be many users such as these always hunting for a new sportsbook platform to exploit and make quick profits. It just happens we are the wrong target.  We are humans and not going to act like some corporate robots etc. Our goal is to remain open, friendly, and engaged with the community. We will be the first to admit when we make a mistake and swiftly rectify it but, when we are right, we will stand by our actions no matter what.


Sincerely,

Betnomi.

I think things are getting a lot clearer now. So the user created an account with the intention of using the system with bets that had wrong odds/outcomes? As you sometimes see with an offside goal?

If so, this evidence is not a secret. Publishing these matches or bets would quickly resolve everything and put an end to all discussion. The user has no problems with displaying this information, I assume.

I saw that the user had already posted which bets he had placed. Which bets are made according to arbitrage betting?

If you can provide us this information, then I am sure there are people who have expertise who can investigate this and come to the right conclusion.

And in that case, I am also sure that nobody will doubt about Betnomi.

I think that this is the right and correct (probably only way) to solve the case.


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