Funds went missing on a transfer from Binance to Coinbase

[brozirish]

The main page doesn't show the USDT listed and when I select SEND it doesn't bring USDT as an option. But when I click + it shows the list of coin options and under the USDT it shows the missing money as an asset, but I can't click on it to get any kind of information. Do I need more BNB in the account or something?
I have attached screenshots. Thanks again.



https://ibb.co/LhFwpDJ

https://ibb.co/S7hkWY8

https://ibb.co/JKCz8Kf


I hope that you can see the screenshots ok. I had to buy a copper membership and then create the BBcode.

Thanks.

[moderator's note: consecutive posts merged]

[OmegaStarScream]

The main page doesn't show the USDT listed and when I select SEND it doesn't bring USDT as an option. But when I click + it shows the list of coin options and under the USDT it shows the missing money as an asset, but I can't click on it to get any kind of information. Do I need more BNB in the account or something?
I have attached screenshots. Thanks again.

You must first add the asset to the main page using the plus (+) sign before you can see it when trying to send. And no, this has nothing to do with the BNB in your wallet.

Did you tick the box found on the right? That's the only way to add an asset.

I hope that you can see the screenshots ok. I had to buy a copper membership and then create the BBcode.
Thanks.

The links are not working:

Code:

That page doesn't exist
The requested page was not found.

Please try to reupload them.

As for the copper membership, then that only helps you to embed the images in the post, you could've posted the links without BBCode just fine.

[brozirish]

Thanks again, I finally got it sorted. I do apologize for wasting your time with my amateur mistakes....just trying to get my head around the crypto world. I'm in it for the long term but it's a big learning curve for me. Cheers!

[OmegaStarScream]

Thanks again, I finally got it sorted. I do apologize for wasting your time with my amateur mistakes....just trying to get my head around the crypto world. I'm in it for the long term but it's a big learning curve for me. Cheers!

You're welcome. If you ever need help again, don't hesitate to ask here.

[Ami85]

Hey Guys I need some help,

My brother sent to my friend USDT from Freewallet to a Coinbase USDC wallet which in fact is an ERC20 token, therefore they  transact on the Ethereum blockchain. Storage and wallet compatibility will be the same for each stablecoin given their identical underlying technology.

Coinbase stated that there team cannot recover any Tether which makes no sense to me, how can I get the tokens / coins retrieved to the originated account or is there way to retrieve the coins we are talking here about $4,750 which is quite a bit of money and is very much needed.

Any help would be appreciated, we are trying to contact coinbase and have responded that we are willing to pay a fee, but for them to say that they cannot recover the tokens doesn't make sense to me as USDC and USDT are both ERC-2- Tokens.

[hosseinimr93]

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Did your friend send USDT to Coinbase exchange or Coinbase wallet?

If tokens have been sent to Coinbase wallet, you can recover the tokens on your own. Coinbase wallet is noncustodial and allow to export the seed phrase. You can export the seed phrase from Coinbase, import it to other wallets and access those tokens.

If tokens have been sent to Coinbase exchange, you have no control over those tokens. Technically coinbase is able to help you. But due to security issues, exchanges usually are not helpful in such cases.

[Ami85]

It looks like coinbase exchange.

The image my friend sent me from the App store there where 2 options for download one was " coinbase wallet " the other was just coinbase which I assume is the exchange.

Coinbase support is not being helpful and simply telling us that they do not support USDT-20 and if they ever add we should contact them and see if they can recover and and credit the account.

All we asked for was for them to send it back to the sender, if they are using the ERC-2- ( Ethereum ) then sure they can see the tokens, what is there is problem with sending it back ?

Basically we are screwed.

[hosseinimr93]

----what is there is problem with sending it back ?

For sending back your tokens, they need the private key of the address you sent tokens to. All private keys have been stored offline and none of their employees have access to them.
Assume that one of their employees have access to private keys. What will happen? Can't that employee steal funds?
Additionally, the token recovery should be done manually. It costs money and it may cause all funds stored in their wallet to be at risk.

I don't say recovering your fund is impossible. But Coinbase has no responsibility to send back your coins.

[cryptonewbie83]

Okay, so I reinstalled the Coinbase wallet on my phone, funded my Binance account, bought some USDT and did some tests, and this is what I think happened (based on what you said):

As mentioned by hosseinimr93, you can't withdraw to BEP2, not when you're using an ethereum address anyway. The same applies to Omni USDT so this leaves us with two possibilities:

1. Ethereum network: If you did withdraw to that, Coinbase wallet would've shown the funds but it's possible that your wallet is not synced with the network (I doubt it though).
2. BSC (Binance Smart chain): And that's what I think happened here since Binance's smart chain addresses look similar to Ethereum's.

How to confirm which one is it: Go to your withdrawal history (https://www.binance.com/en/my/wallet/history/withdraw-crypto) and see where the TXID is leading you to. If the link is taking you to Etherscan.io, it means you withdrew the funds to Ethereum's network and the problem is coming from your wallet. If you're being redirected to BSCscan.com then it's the second possibility...

So assuming it's the latter (#2), the solution is simple (just tried it):

- Open your Coinbase wallet -> Settings (bottom right) -> Recovery Phrase and then write it down in a piece of paper.
- Install Binance chain wallet (Click on "Create/unlock wallet") and it will redirect you to the extension's page.
- Open it > "I own a wallet" > Type the seed you wrote down in the first step, choose a strong password and then make sure to select "Binance Smart Chain Network" instead of "Binance Chain network".
- Click on the "+" sign and add USDT to your account.
- Done! You should now see the USDT that you withdrew from Binance.

Now, If you want change it back to ERC20 USDT (Ethereum's network) you can send it to Binance again and then withdraw it (to ERC20 network).

Note: In order to be able to send the USDT from Binance's chain wallet, you'll have to add some BNB (Binance's Token) to it first.

HI OmegaStarScream,

I am in the same boat. I am newbie to cryto trading. I transferred USDT from Binance to Coinbase (not Coinbase wallet). Binance shows the status as completed but I didn't receive it in Coinbase. Submitted requests to both Binance and Coinbase and awaiting the response. After looking at the blogs I am doubtful if I am gonna get any from these exchanges. Please help me if there is a way to retrieve the funds

[cryptonewbie83]

Hi Guys,

I am in the same boat. I am newbie to cryto trading. I transferred USDT from Binance to Coinbase (not Coinbase wallet). Binance shows the status as completed but I didn't receive it in Coinbase. Submitted requests to both Binance and Coinbase and awaiting the response. After looking at the blogs I am doubtful if I am gonna get any from these exchanges. Please help me if there is a way to retrieve the funds. Any help is greatly appreciated

[cryptonewbie83]

It looks like coinbase exchange.

The image my friend sent me from the App store there where 2 options for download one was " coinbase wallet " the other was just coinbase which I assume is the exchange.

Coinbase support is not being helpful and simply telling us that they do not support USDT-20 and if they ever add we should contact them and see if they can recover and and credit the account.

All we asked for was for them to send it back to the sender, if they are using the ERC-2- ( Ethereum ) then sure they can see the tokens, what is there is problem with sending it back ?

Basically we are screwed.

Hi Amy85,

Any luck in getting your money back? Please let me know. I am in the same situation your friend was

[OmegaStarScream]

I am in the same boat. I am newbie to cryto trading. I transferred USDT from Binance to Coinbase (not Coinbase wallet). Binance shows the status as completed but I didn't receive it in Coinbase. Submitted requests to both Binance and Coinbase and awaiting the response. After looking at the blogs I am doubtful if I am gonna get any from these exchanges. Please help me if there is a way to retrieve the funds

Unfortunately, and since you didn't send the funds to the wallet, but rather the exchange, there is nothing you can do to recover the funds. Your only hope would be to contact the Coinbase support and ask them. I doubt they would be of any help though, unless the amount you transferred is big.