You can check their profile they are active posting regarding on new promotions they posted also the representative is active answering people if there's issue happen and this is really a good plus point for them.
Duelbits team usually posts their updates, information on promotion with another account @Duelbits_Marketing. This account @duelbits is less active and since late 2023, it has only
four posts.From post history, you can see it is more active since July 2024, and I assume this account is the owner of Duelbits team because initially the thread was created by this account, not by Duelbits_Marketing.