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Author Topic: is a scam casino, please stay away from them  (Read 28 times)
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November 01, 2020, 10:21:49 PM

I was told from the Complaint Team at that I could get help by reporting to this email address as this is the Regulatory body. Please is providing an unfair environment and I am really disappointed of what they have done to their loyal customer who is playing at their website for 2 years long already.
My name is Bao, couple days ago I have hit a really big win, around 25k EURO and I was told to making withdrawal of 2 different times of 1000 EURO each and they said I can only withdraw 2000 EURO each day max. After I requested withdraw, they were asking me to providing address verification which is I have already done 2 years ago when I was created account and it's okay, I still provided but badly, I have misclicked and does not paid attention that I have submitted a wrong document. I was tried to contacted them back and explained it, but it's too late. They are closed my account and also closed many different accounts at other casino that I have in same network. So I have asked them why they closed my account, they said that I was provied fake documents. I was very sursprised because it was legit document. I have asked to to prove it why they said it's fake and please let me providing supporting documents and I was also re-submitted my selfie with ID and the address verification but they said they cannot take it. Because the final decision from Admin and they subtracted my winning total amount of 32k EURO.
Please my English is not good but If you guys could help, please help me because this casino is not fair by not letting players fixed their mistake. Everyone in this world will make mistake and I am too. I just missclicked and submitted wrong documents but BaoCasino based on it making a reason to closed my account that having 32k EURO still not withdraw and now being closed which is very unfairness and unprofessional if I don't want to say they are scammed.
Please this is all my future, all my plans, all my hopes. If I cannot get this winning, I will be die, I am at a very bottom of my life and being treating like this making me so shock.
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