Deposit money don't come in wallet. Gatehub don't answer my e-mail.

[splash6s]

i deposit money by eu bank to gatehub. first time i deposit 222 eur everything seem to be find. second time i deposit 444 eur on 5th june. and still nothing.
i contact Gatehup support 4 day ago with proof. they not even answer my e-mail.
what should i do?
thanks.

[blo8i]

Take a look here: https://www.cryptocompare.com/wallets/gatehub/

They are even worse than poloniex, customer service actually it is like not even working. So I am not having not even 5% confidence in this website.

Still they are appreciated, as I see this for example: https://ripple.com/xrp/how-to-buy-xrp-on-gatehub/

But as I see even ripple guys are saying:

Note: GateHub is a business that is wholly independent of Ripple. Ripple does not endorse GateHub, nor does Ripple make any representations or warranties with respect to GateHub’s services. It is advisable to always conduct your own due diligence before trusting your money to any third party.

The following general instructions are provided by Ripple, solely for your reference. Please be aware that the tools and UI provided by GateHub, as described below, could potentially change and we cannot guarantee the accuracy or completeness of the description below.

They are not a scam website for sure, but in the same time they are having problems

[sweetdesirez]

i deposit money by eu bank to gatehub. first time i deposit 222 eur everything seem to be find. second time i deposit 444 eur on 5th june. and still nothing.
i contact Gatehup support 4 day ago with proof. they not even answer my e-mail.
what should i do?
thanks.

Are you talking of this website: https://www.gatehub.net/ ?
Try contacting them through their social media pages if they are not responding to emails:
https://twitter.com/GateHub
https://www.facebook.com/GateHubNet
https://google.com/+GatehubNetGateway
https://www.linkedin.com/company/gatehub-limited

[saintjah]

they are thieves, do not believe gatehub, they are deceived !!! day, the cue ball will be credited (on the course, they rent accordingly), 50 coins are taken away (for a purse and not 20), and this is 50 bucks ... instead of 292 coins bought by me, only 228 were transferred. Do not get fooled !!!
use the norms of the exchange, this bottom!

[squatz1]

they are thieves, do not believe gatehub, they are deceived !!! day, the cue ball will be credited (on the course, they rent accordingly), 50 coins are taken away (for a purse and not 20), and this is 50 bucks ... instead of 292 coins bought by me, only 228 were transferred. Do not get fooled !!!
use the norms of the exchange, this bottom!

Even though I've never really delt with GateHub I do have to say a lot of the companies in the crypto space right are plagued with new people, so you're going to have cut them some slack cause they can't handle the amount of people who are using their services right now.

I'd send in another ticket, try to call a number if you can get to it and wait. That's all you can do. Worst case get some regulators / police involved from your own country.

[bL4nkcode]

I registered an account in my name on September 28, 2017. transferred funds to the wallet. saved the password and recovery key. I recently wanted to transfer my funds to the exchange and found that I could not log into my account! the support team wrote to me that the password was changed and the key was re-encrypted in 2019. I didn't! I had two-factor google authentication! I have all the documents proving my identity! I have my phone and my mail! I have my authentication key! The support service does not respond to 10 emails! This is a very bad and unreliable service! pass by! And if you want to donate your money to scammers - you are welcome!

I don't know more regarding this wallet, but when you say recovery key is this a 12-words or 24-words you saved? If yes, then I guess you can still recover your funds by importing this 12/24 words to https://electrum.org desktop wallet.

Btw you can create a new thread instead of bumping this very old thread.