the exchange deceives its users, they answered me with complete nonsense, supposedly my funds are a demo account, but no! this is not a demo account, I traded on their exchange, and they just gave me a ban and told me to go through KYC, I didn’t get it back, my money wasn’t returned to me, I received a funny answer on another forum, I answered the chat, deleted the conversation with technical support, in fact there is nothing I have not deleted! as soon as I wrote to the admin of the exchange, I was immediately blacklisted, as I had funds on the exchange, everything became clear with it, I could not place orders for a purchase, and all because it was impossible to redeem currency from their bots, all trades screwed up, at the time of the ban my account was $ 78k and now they write that my money is drawn, in general a good excuse from the admin!
https://prnt.sc/xken8kMore details on the user's claim and our reply you can find here.
https://cryptotalk.org/topic/341965-%D0%B0%D0%B9%D1%80%D0%B4%D1%80%D0%BE%D0%BF-bnix-betconixcom/page/1/
https://cryptotalk.org/topic/341965-%D0%B0%D0%B9%D1%80%D0%B4%D1%80%D0%BE%D0%BF-bnix-betconixcom/page/2/
We'll duplicate our reply here.
Mildly speaking, you are telling a falsehood.
We have no right to divulge users information, as we are fully legally responsible to our customers.
But one thing we know – you have nowhere near such amounts on your real deposit account, your deposit was replenished for 960,26 rubles or $ 21,58.
1. If you tried to deposit funds to the exchange for more than 1000 USD, as it's shown in your (drawn) screenshot, the system simply would not have passed you without KYC verification.
2. IF, AS YOU CLAIM, YOU DID DEPOSIT FUNDS TO THE EXCHANGE, PLEASE, PROVIDE US WITH A SCREEN AND A LINK TO YOUR TRANSACTION (WE ARE NOTIFYING YOU IN ADVANCE THAT WE WILL SEND AN OFFICIAL REQUEST TO THE PAYMENT SYSTEM FOR OPERATION CONFIRMATION).
Moreover, we are ready to provide all the information and the proof of what we said, provided we have received an official claim from you.
You also did write to support service, and we replied that verification is needed. We are obliged to request identification information in case of suspicious transactions.
In your case, you got a reply by email saying that the figures in your account had climbed as a result of a system failure. In particular, the trial version and the real account were combined for a short period of time.
At the same time, funds deposited in the trial version account could not have been used for trading or for withdrawal.
But you have made several attempts to do it even after the receiving of the notification.
After that, we had to ask you for providing KYC verification. But you, for some reason, did not provide us with it. Instead you deleted the chat with the support service.
In this case, given your refusal to pass verification, we had to block your account
Anyhow, we will return your funds to you and therefore we ask you to send us your payment details from your email address for performing the payment transaction to
support@betconix.com.
Summing up the above: If you want to prove that you are not a fraudster, and do not act by our competitors' order,
we ask you to provide us with the following proofs:
1. The transaction with the information about the replenishment of your account in the exchange for the amounts specified in your screenshot.
2. Clarifying information of how you managed to replenish the account for specified amount without passing KYC procedure.Your statement that "you've traded the amount on the stock exchange" sounds ridiculous.
Do you honestly think that the statement that you deposited $20 on the exchange and just after 1 hour you already had more than 2.4 BTC (more than 75,000 USD) can be the truth...
Well, what can we say, you are nobody but a trading genius. Share your knowledge with people which currency set had so high volatility that 20 dollars have turned into 75 thousand in just 1 hour😊)),
Technically, the absurdity of your statement proves what we wrote in the first post.
On the issue of blocking in Telegram: the administrator blocked your account in Telegram because of your using obscene expressions and threats to the administrator, if you have any questions, please, send them to
support@betconix.com so that we have a confirmation of your actions. We will be happy to reply to them.
If you are still sure that you are right, why don't you want to pass KYC then?
By the way, it's in your best interests – you will be able to make a claim on us as to a legal entity, but something stops you…
I think it is that you know perfectly well that your actions are not just close to fraud or made by our competitors' order, but on top of all that they are simply absurd.
We add the user returned his deposit in full: https://cryptotalk.org/uploads/monthly_2021_01/exit36091.jpg.d93a02d021a66a2ada723be318575577.jpg
But the user refuses to pass KCY to confirm that he is not a deceiver and honestly in 1 hour trading turned 20 USD into 75 thousand USD.
We also want to remind you that BETCONIX is not just a project, it is an official legal entity of GN BetConix ST s. r. o.and we are fully legally responsible to our customers. You can send us an official claim or go to court if you are sure that you are acting within the law.
