CoinPayments.net $75k+ processing error

[cryptonial]

Hi guys,
CoinPayments.net made a few processing errors by "forgetting" to credit a few deposits and by conversions that seem to take weeks.
A few days ago I a few several support tickets but got no answers or anything back.
For a company that is in business since 2013 I was not expecting to be scammed.
Does anyone know how to actually contact them to fix those issues? Their whole support systems is more or less fake.
Thanks

[BitMaxz]

There are some users here on the forum who experienced some issues from coinpayments but it's never been solved.

I don't know if you can still fix the issue but the last time that I use their service when they decide to end support for EU countries.

Try to contact them from their social media accounts.
- https://twitter.com/CoinPaymentsNET
- https://www.facebook.com/CoinPayments
- https://t.me/coinpaymentsinc

That's why I stop using their service is due to restrictions in EU countries plus many scam accusations against them. So I don't think if you can still solve your issue but keep trying to contact them through their social accounts.

Next time don't use their service if you are looking for another payment gateway check for BTCpayserver and Blockonomics.

[cryptonial]

Not the best new, but thanks anyway.
I'll check those recommendations.
And will contact those social accounts.
If unsuccessful I'm going to open a scam thread later.

[bL4nkcode]

This guy is a person from coinspayments https://bitcointalk.org/index.php?action=profile;u=193932

But sad thing he's not active since august, but try to message him if he still has his email then he will be notified by it.

On the other note, try to use another payment gateway in a way that you will get directly to your wallet every payment you get, such blockonomics and other self-hosted gateways such as bitcartcc, one time address and btcpayserver.

Don't ever use custodial gateways or accept the risks of KYC and incidents like this.

[hugeblack]

75000 thousand dollars is a huge amount for someone who is marketing using bitcoin, Did you do it as an individual or as a store? If you run a business, I expect them to have better communication with the support team than regular people.

Try to communicate using https://www.reddit.com/, often the effect there is great. also tried to use Twitter after a detailed explanation of all the details.

[AB de Royse777]

You already got some useful links from BitMaxz but I would like to add something so that you stay alert of who is real and who is fake here coming in to contact you.

I have few users shared their story with me that some xyz will PM you and will tell that they are representative of the company that they are working in the customer support. They will try to give you much speech and if you are noob in the industry then you will believe them. They will then ask you some fees to recover the money and once you will send them the money they will disappear.

Truth is that they are just random scammer will pretend that they are customer support team of xyz company. Always make sure you are communicating with official social media accounts and those accounts has listed in their official site.

[cryptonial]

This guy is a person from coinspayments https://bitcointalk.org/index.php?action=profile;u=193932

But sad thing he's not active since august, but try to message him if he still has his email then he will be notified by it.

On the other note, try to use another payment gateway in a way that you will get directly to your wallet every payment you get, such blockonomics and other self-hosted gateways such as bitcartcc, one time address and btcpayserver.

Don't ever use custodial gateways or accept the risks of KYC and incidents like this.

That is some good information. Thanks!

75000 thousand dollars is a huge amount for someone who is marketing using bitcoin, Did you do it as an individual or as a store? If you run a business, I expect them to have better communication with the support team than regular people.

Try to communicate using https://www.reddit.com/, often the effect there is great. also tried to use Twitter after a detailed explanation of all the details.

It seems they have zero support. All tickets get assigned to someone named after a fictional character, and then ignored.
Thanks for the reddit hint!

You already got some useful links from BitMaxz but I would like to add something so that you stay alert of who is real and who is fake here coming in to contact you.

I have few users shared their story with me that some xyz will PM you and will tell that they are representative of the company that they are working in the customer support. They will try to give you much speech and if you are noob in the industry then you will believe them. They will then ask you some fees to recover the money and once you will send them the money they will disappear.

Truth is that they are just random scammer will pretend that they are customer support team of xyz company. Always make sure you are communicating with official social media accounts and those accounts has listed in their official site.

Good to know. Thanks!

[The Cryptovator]

You would get a quick response from coinpaymetns via their support. Here is the support link; https://coinpay.freshdesk.com. I have talked with them 5 days ago, and they replied within the same day. You will need a support code to submit your ticket here. It would collected from here; https://www.coinpayments.net/supwiz.

By the way, I am wondering why you store such as the big amount a web wallet. Why not use a noncustodial wallet or a hardware wallet. Please be careful if someone contacts you via PM to recover your funds, many scammers here looking for an advantage to scam us.

[cryptonial]

You would get a quick response from coinpaymetns via their support. Here is the support link; https://coinpay.freshdesk.com. I have talked with them 5 days ago, and they replied within the same day. You will need a support code to submit your ticket here. It would collected from here; https://www.coinpayments.net/supwiz.

I opened tickets for those issues 9 days ago. Still being ignored...

By the way, I am wondering why you store such as the big amount a web wallet. Why not use a noncustodial wallet or a hardware wallet. Please be careful if someone contacts you via PM to recover your funds, many scammers here looking for an advantage to scam us.

It is used not as a wallet but as a payment gateway. They are in business since about 2013, so I naively assumed they are not a scam...

Please be careful if someone contacts you via PM to recover your funds, many scammers here looking for an advantage to scam us.

Thanks for the warning.

[Slow death]

I opened tickets for those issues 9 days ago. Still being ignored...

this may not solve your problem ( because he has not been active for a few months ), but at least it can alert other people, so do the following:

1 - create thread in this section:  https://bitcointalk.org/index.php?board=83.0

2 - post proof and create a flag here: https://bitcointalk.org/index.php?action=trust;addflag=193932

choose the type 1 flag (this first option)

this way people will leave negative feedback and will also support your flag.