Thanks vennali,
fair call. I still feel a little lost in the forum outside of my usual cubby hole in collectibles so sorry for posting in the wrong spot.
I was hoping for posts that would advise "yes, I have had the same problem" or "no, just wait for them to figure it out"
I dont feel like a scam accusation is warranted yet until they respond with a definitive "no, you cant get your BTC back"
there was a scam accusation against them back in 2020 but as far as I know, they were able to solve that issue. so there might be a chance to get your deposit back but there is no guarantee. I suggest following what vennali suggested and contact them through the forum.
I will log everything I can as evidence and move this when I figure out how.
are you having trouble putting photos/images on your post? just to let you know newbie account can not attach an image on their post(unless they have a copper membership or a jr member) but they can attach a link to the image on their posts. regarding moving a thread there is a "move" button on the bottom left of the thread or you can just report the thread asked that the thread should be moved on scam accusation. there is a"report to moderator" button on the bottom right side of every post.