I've heard the story, and just as the same as other users, i laughed and feel sorry for the guy who got troubled in this kind of situation (it's a mix of emotions).
....
Companies that produce sensitive things like a 'Chastity cage' need to ensure that data breaches (hacks) are either impossible or when done, they do have a quick solution to solve the issue, or else quite a lot of users of such products will run into trouble sooner, rather than later.
Even company such as Ledger where it's product is about security have security vulnerability, so i wouldn't expect this kind of company have good security.
Agreed, there is no such thing as an uncrackable software, there will always be an exploit waiting to be... exploited.
Although adding more security layers while keeping up the "performance" of the device won't hurt (maybe).
This kind of event kinda taught us to be more aware about privacy and security of an IoT device.