Bitstamp.net blocked and remove my account and don't return $ 5000 [resolved]

[taktoson]

I have been using the exchange for more than three years and have been verified. They blocked my account a three months ago.
At first they demanded to provide income and residential address. Next they tell me to provide documents for one of the BTC transactions that I made three years ago! (07/15/2018). Today I have no such documents left.

Then I posted about it on Reddit. Technical support contacted me by mail. They told me they would delete my account and return my money to the bank account.
I sent my bank account details more than a month ago, but nothing was received.

Now I only have a screenshot, and Bitstamp has my money!
Be careful!

https://i.ibb.co/wdh04rP/w4aj9vd5yyd71.png

UPD 23.09:
Received a translation today. All the money was returned after more than three months. Thanks everyone for the answers!

[1715223881]

1715223881

[1715223881]

1715223881

[Ultegra134]

I've been using Bitstamp for quite a few years without any issues, I deemed it as one of the most trusted ones. I'm really sorry for what you've experienced. I've stopped using it for quite a few months due to its high fees, recently though, they started requested a bunch of documents, while my account was already verified.

Since I had emptied my account, I didn't bother doing, so they proceeded to block my account. Try reaching them via other social media and pursue to escalate the incident on every platform you can, try to catch their attention, I find it impossible to just hold your money like this.

[vv181]

Then I posted about it on Reddit. Technical support contacted me by mail. They told me they would delete my account and return my money to the bank account.
I sent my bank account details more than a month ago, but nothing was received.

Have you verified you give them the correct bank information? If that so, the process shouldn't take that long.

When you sent them your bank details, do they respond the email back and give you the ETA? or anything about the process of returning your money? I think you need to contact them once again to look at your inquiries. Or try the above suggestion to reach them on any social media.

[taktoson]

Then I posted about it on Reddit. Technical support contacted me by mail. They told me they would delete my account and return my money to the bank account.
I sent my bank account details more than a month ago, but nothing was received.

Have you verified you give them the correct bank information? If that so, the process shouldn't take that long.

When you sent them your bank details, do they respond the email back and give you the ETA? or anything about the process of returning your money? I think you need to contact them once again to look at your inquiries. Or try the above suggestion to reach them on any social media.

I reminded them about the refund three weeks ago. They replied that they had passed my bank details to the payment department, but as before, they do not report by the date of transfer.

https://i.ibb.co/sttYx0w/0-BB26204-851-A-4229-B6-C1-3910-CCEBC056.jpg

[vv181]

You should ask them again about how the process going, see if there are some issues within their payments department that might the reason why it took such a long time. Also, It's been a month, if you would, you can ask them every week to see how the progress going on, and make you keep updated about it.

[Slow death]

Next they tell me to provide documents for one of the BTC transactions that I made three years ago! (07/15/2018). Today I have no such documents left.

Let me see if I understand, they are blocking your account because of a deposit made over 3 years ago? it is? since 2018 have you never made another deposit on the exchange? what's the point of them asking for details of a deposit made over 3 years ago? were you doing hodl on this exchange? to be clearer: you bought bitcoin 3 years ago and since then you were leaving it on the exchange to make hodl?

[sheenshane]

Next they tell me to provide documents for one of the BTC transactions that I made three years ago! (07/15/2018). Today I have no such documents left.

Let me see if I understand, they are blocking your account because of a deposit made over 3 years ago? it is? since 2018 have you never made another deposit on the exchange? what's the point of them asking for details of a deposit made over 3 years ago? were you doing hodl on this exchange? to be clearer: you bought bitcoin 3 years ago and since then you were leaving it on the exchange to make hodl?

Which is a wrong practice, lol.  It should be under your control.

All their concern is about the AML/KYC process and OP was suspected as a money launder since OP didn't have backup support.  My advice is since they are asking for proof of documents that where your money come from in buying 1 Bitcoin, you can search your bank transaction history upon purchasing your Bitcoin, and next to your payslip if you have or any source of income that has your name the same in your account.

I haven't used this exchange but I think submitting your documents is very important to them as to follow the KYC/AML on their country.

[Darker45]

I hope your money is on your way, OP. Bitstamp has a long track record and a reputation to protect. It is unlike YoBit or HitBTC or other shit exchanges, so I believe they will send you your money. But it is unfortunate that it takes them a long time to do that. Perhaps you need to remind them every now and then that somebody is waiting.

Anyway, what do you mean documents for a transaction that happened three years ago? What specifically are they asking?

Next they tell me to provide documents for one of the BTC transactions that I made three years ago! (07/15/2018). Today I have no such documents left.

Let me see if I understand, they are blocking your account because of a deposit made over 3 years ago?

I don't think so. I guess this is just a way for Bitstamp to find out if the one in current access of the account is still the original owner. Perhaps OP's account has been inactive for some time.

[michellee]

It is strange if Bitstamp does that since Bitstamp is one of the exchanges with good reputations so far. If they ask you to complete any document to prove that you are the same person who controls the account, they could be suspicious. You need to explain more details about your problem because I think there is something wrong here.

If you already use that exchange for more than three years and do not have a problem, they will not do that to you. Unless your last transaction was three years ago and now, you want to back to that exchange, that can make them aware and of course, they will be suspicious if that is still you or it is changed to other people.

[Husires]

I have never used Bitstamp.net before but I read many similar cases here https://www.trustpilot.com/review/bitstamp.net.

• your problem lies in the strict application of anti-money laundering laws.
• If you cannot prove that the source of the money is legitimate, the account will be closed and the money returned.
• refund policy requires that it be reviewed by the support team and then the refund process is made,
• this process should take about 3-7 days maximum after the start of the procedures.

Ask them if the process has started and contact the support team once a week.

[taktoson]

Next they tell me to provide documents for one of the BTC transactions that I made three years ago! (07/15/2018). Today I have no such documents left.

Let me see if I understand, they are blocking your account because of a deposit made over 3 years ago? it is? since 2018 have you never made another deposit on the exchange? what's the point of them asking for details of a deposit made over 3 years ago? were you doing hodl on this exchange? to be clearer: you bought bitcoin 3 years ago and since then you were leaving it on the exchange to make hodl?

I have funded my account in Bitcoin and sometimes traded.
The account was verified immediately after registration and all this time there were no questions.
However, three years later, they began to demand documents from me to confirm my identity. I provided them. Then they began to demand documents for one of the BTC transactions made three years ago. Why now? I don't have any left. Do you keep documents for each BTC transaction made several years ago?
In other matters, this is no longer important, the account has been deleted. And they haven't answered my mail yet.
On Reddit, people also wrote me that their accounts were blocked, and they did not receive money.
If something changes, I will definitely let you know.

[dkbit98]

...

 

That is the main problem with exchanges with mandatory KYC, they can always ask you for one more document or paper proof at any time in future, and they can always justify it by saying they are trying to be proactive towards compliance.
I never used Bitstamp and I never plan to use it, especially when I see them asking so many questions about origin of your coins, or if you ever used mixers or wallets for concealing their origin.
Bitstamp is not US based exchange (I think they are based in Slovenia, Europe) so I don't know why are they complicating things so much.
People should just stop using exchanges like this, and your mistake was holding coins in centralized exchange for years, and not in your own wallet.
I don't know if there is active Bitstamp ANN in forum, but I suggest that you open scam accusation topic for this case.

[BitMaxz]

They ask about your old transaction with 1.05BTC do you remember what you do with 1.05BTC?



This one might be the reason why your account was being blocked.


Did you withdraw or bought this 1.05BTC?

If you bought this then where did you bought that BTC?

It would be better if you can provide them with where that 1.05BTC came from. Try to think and check some transaction history on your side and maybe you can still find a transaction history that can prove that you bought that amount.

If not, then I'm sure they will lock your funds since most of the exchanges right now are very strict due to money laundering.

[taktoson]

They ask about your old transaction with 1.05BTC do you remember what you do with 1.05BTC?

https://i.imgur.com/znXwXSf.png

This one might be the reason why your account was being blocked.


Did you withdraw or bought this 1.05BTC?

If you bought this then where did you bought that BTC?

It would be better if you can provide them with where that 1.05BTC came from. Try to think and check some transaction history on your side and maybe you can still find a transaction history that can prove that you bought that amount.

If not, then I'm sure they will lock your funds since most of the exchanges right now are very strict due to money laundering.

They have already done this, deleted my account without a refund and do not respond to my messages by email

[taktoson]

Received a translation today. All the money was returned after more than three months. Thanks everyone for the answers!

[NeuroticFish]

Received a translation today. All the money was returned after more than three months. Thanks everyone for the answers!

For correct information, it would be nice from you to edit main post and:
1. Add this information there as update.
2. Change the title by adding a [resolved] somewhere in it.

I'm really glad you've got your money back, even if it took them (way too) long.

[Ultegra134]

Received a translation today. All the money was returned after more than three months. Thanks everyone for the answers!

I'm glad and relieved to see it was resolved. I highly doubted that such matter would stay unhandled, despite what happened, from my experience, it's not a sketchy exchange by any means. As another user already mentioned, use a “Resolved” tag in the title, so other users that might be facing a similar incident with yours, are informed that this matter has been resolved, without reading all the replies.