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Author Topic: Coinbase Wallet - Is my $ lost because I pressed this one button (dangerous)?  (Read 444 times)
Pmalek
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February 16, 2021, 05:16:40 PM
 #21

My massive error was not properly understanding what Backup meant.  Back what up?  My iPhone is already backing up through the cloud.  Why would I need their stupid backup?  I had to give an account name, a pin, it uses my biometrics... but none of it mattered.  None. 
Unfortunately it didn't. I can understand your disappointment but you have to realize that all of this could have been prevented if you were a bit more cautious and asked these questions before you started using the wallet. The screenshot HCP posted says: Don't risk your money. Take 2 minutes to back up your wallet. I can understand that you are new to crypto and you didn't know the importance of seed phrases, but didn't it occur to you to research what they mean with backing up a wallet and how can one lose access to crypto? The Backup now button is in blue. Coinbase uses visual stimulus to make you press that button. The Later button has no highlighting, it's less visible because of its less importance.   
  
Why not simply show the words/keys before letting someone transact.  Or why not say, "If you lose these Seed words, you lose all your money?"
I agree, they should have showed them at the beginning and most wallets do. It doesn't say what you wrote, but they do warn you that you are risking to lose your money if you don't back up your wallet.
 
Am I just an idiot and deserve to lose all my money because I missed a button?  Are all the other people who it has happened to also just so stupid they deserve? 
You are not an idiot. You just didn't have the needed knowledge and patience to research what you are getting into, and unfortunately, it cost you quite a lot of money. Embarrassed

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HCP
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February 17, 2021, 12:46:47 AM
Merited by vapourminer (1)
 #22

It's certainly a tricky problem that UI/UX designers need to consider... "Ease of onboarding" vs. "ensuring customer data is secure"... especially in today's world of "instant gratification, please" Undecided

Perhaps another strategy would be to highlight to the user the risks of "transacting" without having created a backup? Huh ie. If you click "receive" (showing intent to receive funds into the wallet) and the backup process has not been completed, either a big warning or another prompt to complete the backup process or both!


Am I just an idiot and deserve to lose all my money because I missed a button?  Are all the other people who it has happened to also just so stupid they deserve?
You are not an idiot. You just didn't have the needed knowledge and patience to research what you are getting into, and unfortunately, it cost you quite a lot of money. Embarrassed
I felt like an idiot when it happened to me. I'm just thankful that when I learned the "backup first" lesson... it only cost me a couple of satoshis.

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dadbody00 (OP)
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February 21, 2021, 09:11:55 PM
 #23

Can you imagine if society ran on the mentality of "blame the customer" for misunderstanding a single button and therefore they deserve to lose their life savings.

This is a financial services product by a name brand company planning to go public in the USA and rushing some shitty wallet design from an app they bought of Toshi that is dangerously designed.

I am not even new to crypto.  I have used several wallets with Seeds and they tell you explicitly that it is a wallet with very important Seed words.  They don't vaguely refer to the fact one single time (I was never prompted anything again). 

Coinbase was my crypto bank and that was the danger because I even linked my accounts seemingly.  I thought I was in good hands like if it was Chase or Citibank which now is a joke if you have any experience with their customer service. 

To be a public bank you should have that level of accountability and attention to customer care.  If you do not you should not be in the business of banking people's financial lives.

I also submit that if your entire product is a "secure vault" with "special magic words" that are the most important function preventing your customer from losing all of their money when your app crashes, you NEED to provide the customer the magic words.  You need to tell them the magic words.  You need to show them the words.  At the very least one single time.  You don't say afterward, "Hey the button was highlighted in blue.  Didn't you understand the highlight color or read the manual fine print?"

I didn't even know I was using a Seed based wallet and that is a major problem. 

My wife is an attorney for insurance companies and fine print means jack shit.  Nobody reads fine print and everyone knows that and they are mostly used to just scare laymen from lawsuits.

I believe Coinbase has a hefty class action lawsuit coming for them.

Hopefully it will be a wake up call that they cannot pretend to be a trusted bank on one hand, but also have the willy nilly attitude of some offshore tech company.
cryptowride
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March 31, 2021, 03:29:47 PM
 #24

Hi dadbody00,

Did you finally get access back to your Coinbase Wallet?
I got the same problem.
Somebody told me there is perhaps a solution. Somebody qualified might access to the motherboard of the iPhone and get the recovery data files in order to restore access to the app with former credentials.
Like setup a former version of the Coinbase Wallet before the incident.
Some of you guys have heard of something like this?

Cheers
jc25123
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June 21, 2021, 06:40:52 PM
 #25

Have you had success logging back in? I have the exact same issue. Have used Coinbase and Coinbase Pro, have login info but was never given seed phrase and was kicked out when the app was updated.
TangentC
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June 21, 2021, 07:29:55 PM
 #26

Uggh,

You trusted a crappy Apple Iphone with $15K,

I find it interesting that you totally ignore the fact , the apple update is what caused your problems, not coinbase.

I would think you have a better lawsuit against apple than coinbase.

However odds are the fine print, will place all the responsibility on you with either company.

Shot in the Dark,
Try contacting the developer of the coinbase wallet Toshi and see if they can help you recover your funds.
https://probleme.app/en/tag/Toshi/
https://probleme.app/en/coinbase-wallet-problems/#appreport


nc50lc
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June 22, 2021, 03:29:56 AM
 #27

Have you had success logging back in? I have the exact same issue. Have used Coinbase and Coinbase Pro, have login info but was never given seed phrase and was kicked out when the app was updated.
"Coinbase Wallet" app is not the same as "Coinbase" so having the log-in credentials wont help on recovering the former.
However, since you're using Coinbase, then you can just log-in to the site/app since you have your log-in info.

Or do you mean "Coinbase Wallet"? If that's the case: It's a non-custodial wallet;
being non-custodial, Coinbase doesn't have access to your backups and you really need the seed phrase (backup phrase) to restore it.

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