So I haven't used Kucoin for some time, and now after I made a deposit, and transferred the funds to my trading account, I realized that I needed a trading password (which I forgot).
I tried to reset the password by entering my 2FA (phone) and the code sent to my email, and I was surprised that I got asked to verify my identity in order to complete the password reset process. Can someone confirm that's normal? I'm a bit confused here. It would've made more sense to ask me for my ID if I already verified the account, but that's not the case here.
I don't understand why would they ask you for kyc verification for trading password you forgot, and it's never good to forgot password so you better back that up next time.
I do have a Kucoin exchange account but I didn't use it for a long time, I don't like how it works and I also remember they recently got hacked big time.
If you didn't have any coins left on exchange, my suggestion would be to simply open a new account and forget about the old one since you never passed verification there.