FREEWALLET.ORG - Scam Alert

[Freewallet]

Hello, I downloaded freewallet app on iOS and didn’t read the reviews like an idiot!! I deposited $100,000 in Monero and I got the “suspicious activity email”. They wanted selfie with ID which I have provided to them and still no response.

Please tell me these guys are legit and I didn’t get robbed for my 100k in monero??

Hi there! Could you please share your support ticket number here? We will look into it and get back to you with an update.

My ticket number is 297876. So far 72+ hours and they claim my photos have been altered with. I sent new photos right away. I’m fed up with them. If only they responded as fast as they tweet..

Hello Spidermantheman1,

Thank you for providing the requested details. We are reviewing them.

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[Lucius]

My ticket number is 297876. So far 72+ hours and they claim my photos have been altered with. I sent new photos right away. I’m fed up with them. If only they responded as fast as they tweet..

72 hours is nothing when it comes to most customer supports, because considering what kind of service it is, be sure that there are a lot of people who are in the same situation as you. If you have read a post from mocacinno, it should be much clearer to you what kind of requirements you should expect - be prepared to repeat the same procedure several times.

Why would people use a wallet if there's a chance it could take and hold your coins, for who knows how long?

Due to ignorance of basic things, there is no other logical explanation. OP is posted his review on Trust Pilot now, but if by any chance he took 5 minutes of his time and did a little research on what it is about, now he might not be in this situation.


https://www.trustpilot.com/review/freewallet.org

[Spidermantheman1]

After three emails asking me ONLY for my selfie, they now requested stupid unnecessary documents. I swear these people are the worst of the worst. Why couldn’t they request everything in one email. Damn. I send everything to them right away so let’s see what happens. Mind you not I’ve been talking to four different employees all of them feeding me BS after BS.
Here’s copy of text from email:
Hello,

To proceed with the verification procedure, the security department requests the following information:

1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

Once we receive all the required information, we will forward it to our security department for verification.

[mocacinno]

After three emails asking me ONLY for my selfie, they now requested stupid unnecessary documents. I swear these people are the worst of the worst. Why couldn’t they request everything in one email. Damn. I send everything to them right away so let’s see what happens. Mind you not I’ve been talking to four different employees all of them feeding me BS after BS.
Here’s copy of text from email:
Hello,

To proceed with the verification procedure, the security department requests the following information:

1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

Once we receive all the required information, we will forward it to our security department for verification.

If you read my previous post, you'll see that things might even get worse... They asked 4 of their 6 possible options... Next to these 4 things, they also give themselfs the freedom to make you proof the origin of your funds, and they're judge, jury and executioner as to wether or not your explanation is sufficient... And they also gave themselfs the freedom to sniffle around in your ACTIVE social media accounts.
By the way: their TOS says the information you give them has to be in english, or you'll have to pay for a notarised copy.

Like i said: they're judge, jury and executioner... Not a pleasant feeling to have your lifesavings taken hostage i'm afraid...

There are only 2 things you can do: bend over backwards and hope you've made enough noise to convince them to access funds that belong to you, or search a good lawyer. Oh, you can also warn others, but that's what you've been doing.

As soon as you regain access to your funds: make sure you empty your wallet with them and walk away... Don't get suckered into thinking "I already passed their KYC, might aswell keep on using them". If this ordeal proves anything, it should be you should never trust a non-custodial wallet, especially not one that has massive red trust and negative reviews all over the place. (btw, this is not legal advice... Do what you want with your money... I'm just saying what i would do if i was faced with the same situation you are)

[Spidermantheman1]

I warned about the frewallet practices several times

Alvin Hagg the freewallet owner (this is public information)
https://freewallet.org/press-releases
https://hr.linkedin.com/in/alvin-hagg-08a910125 (his profile)
https://minergate.com/blog/minergate-partners-with-freewallet-to-deliver-an-easy-free-withdrawal-method/
https://www.coinspeaker.com/2017/11/21/freewallet-releases-first-bitcoin-gold-wallet/
https://medium.com/@freewallet/freewallet-a-year-in-fast-forward-185d5034fadb (a signed post where he describes the creation of freewallet)

This owner of freewallet is not crazy. He has a history of returning the money if conveniently pressed. But 100,000 will be very tempting for him. I just supported his flags and added a new negative. But he clearly no longer cares for that.

Do you have contact info of the owner?? Someone mentioned I can PM him?

[mocacinno]

--snip--

Do you have contact info of the owner?? Someone mentioned I can PM him?

He already answered in this very thread... Click on his username, then click on "Send this member a personal message." and you'll end up on this page:
https://bitcointalk.org/index.php?action=pm;sa=send;u=1177176

I would only use the PM function to point him towards this thread... And since he already answered in this very thread, he is aware of it's existance. I would keep most communication public (except if he asks personal information). By keeping things public, you increase the pressure to unlock your account, as soon as you go private there is no more "bad publicity" for them, so their incentive to help you out soon decreases dramatically.

[Spidermantheman1]

Hey everyone just an update regarding this. I am truly grateful for everyone’s help on this, this community is really great to be a part of. I have been contacted by people who are just trying to help or are going through the same issue with freewallet.org.

I have decided to proceed with a legal team considering the game that is being played will never be won. Requests of documents that legitimate exchanges that allow you to link your bank account and buy with credit cards have never requested what is being asked from me. I have provided all the outlandish requested documents unfortunately. Considering invasion of privacy and concern of my funds along with the protection of my identity, I’ve been advised to stop all communication with them after today.

I will most definitely keep this community posted and truly appreciate everyone’s help

[Freewallet]

Dear Spidermantheman1,
You successfully passed the verification procedure and your account is fully operational now. Could you please check it and let us know if you need further assistance? Thanks in advance!

[aioc]

Dear Spidermantheman1,
You successfully passed the verification procedure and your account is fully operational now. Could you please check it and let us know if you need further assistance? Thanks in advance!

You are posting this because OP is very serious in pursuing a legal battle against you, OP has done the right thing stopping all communications and just proceed with suing this scam wallet, this is for those they scammed and to protect people from getting scam by these scammers, I hope you'll win your battle it's for the community so that these scammers stop their activities once and for all.

[Spidermantheman1]

hey guys sorry for the late update but i surprisingly withdrew all my money. it still took like an extra day or two after they lifted the freeze but i got paid in full. still wouldn't put a single dollar in their wallet again, i dont know if my words and actions were spooking them a bit but theres still far too many people that havent gotten their funds out for anyone to even consider downloading their app.

[nutildah]

Dear Spidermantheman1,
You successfully passed the verification procedure and your account is fully operational now. Could you please check it and let us know if you need further assistance? Thanks in advance!

LOL! This is the most cheeseball turnaround I have ever seen. What a fucking joke.  How does this wallet continue to have users??

Happy for OP that he could withdraw his coins.

I wonder what draws people to use this wallet when there's so much clearcut evidence out there that it's a selective scam, at best.

[Sayeds56]

Dear Spidermantheman1,
You successfully passed the verification procedure and your account is fully operational now. Could you please check it and let us know if you need further assistance? Thanks in advance!

LOL! This is the most cheeseball turnaround I have ever seen. What a fucking joke.   How does this wallet continue to have users??

Happy for OP that he could withdraw his coins.

I wonder what draws people to use this wallet when there's so much clearcut evidence out there that it's a selective scam, at best.

Thanks for reminding me of Freewallet, today when i logged in i found there some Monero coins which I had bought about 3 years ago and forgot and fortunately coins were not stolen.. Anyhow , I have successfully transferred them to my Binance exchange account. Thanks once again.

[zidanw]

I remember the situation around Elon Musk the last time. Then it was solved quickly, but Elon Musk is not just somebody of course.
People like him have the power to shutdown the whole operation and website probably.

[ancient myths]

is there anyone here who can help me, I am having trouble withdrawing my funds from freewallet, I have sent all my data and selfies, but from 2019 until now the funds are still being held. every time I post on Facebook they always delete and my message is also not replied to. if needed I will screenshot my account and all the evidence of the 300 emails that have been sent but the answers are nonsense. I hope the seniors in bitcointalk can help me,, because I really need these funds, for routine parents' medical expenses

[Rikafip]

is there anyone here who can help me, I am having trouble withdrawing my funds from freewallet, I have sent all my data and selfies, but from 2019 until now the funds are still being held. every time I post on Facebook they always delete and my message is also not replied to. if needed I will screenshot my account and all the evidence of the 300 emails that have been sent but the answers are nonsense. I hope the seniors in bitcointalk can help me,, because I really need these funds, for routine parents' medical expenses

I'm sorry to hear that you are your funds are held by Freewallet for so long, but unfortunately noone on this forum can really force them to do anything. They have been tagged and flagged by senior members already and as you can see that didn't help much.

But who knows, maybe they decide to do something after they see your post..
.

[FIFA worldcup]

is there anyone here who can help me, I am having trouble withdrawing my funds from freewallet, I have sent all my data and selfies, but from 2019 until now the funds are still being held. every time I post on Facebook they always delete and my message is also not replied to. if needed I will screenshot my account and all the evidence of the 300 emails that have been sent but the answers are nonsense. I hope the seniors in bitcointalk can help me,, because I really need these funds, for routine parents' medical expenses

Recently @Spidermantheman1 issue was resolved by the freewallet team. You can also try your luck by sharing the ticket number raised for this purpose.
By the way, how much money is stuck for you in freewallet ?  
Members at bitcointalk can only flag his account so more people do not deposit in that wallet, but if you have already deposited in freewallet, then you have to wait and see what is the team response on your case.

[ancient myths]

Thank you for the response, I have repeatedly sent emails via ticket number, but the answer is wait and wait, one year of verification has never been completed, I only have 1.2 eth on my freewallet account. I really need the funds for medical expenses. my ticket 198408. I am waiting for their response, and if there is no good faith, I will post all the evidence

[mocacinno]

Thank you for the response, I have repeatedly sent emails via ticket number, but the answer is wait and wait, one year of verification has never been completed, I only have 1.2 eth on my freewallet account. I really need the funds for medical expenses. my account ID c12cfc4b and my ticket 198408. I am waiting for their response, and if there is no good faith, I will post all the evidence

It might be a good idear to send them a PM to notify them of your post...

But all in all, putting pressure on them trough posting on forums, facebook, twitter, review-sites seems to be a hail-mary short that pays off rather often. It seems they don't mind selectively closing accounts and trying to keep the funds for themselfs, but they don't like bad publicity... So when they're called out on their shennanigans, they often cave... It's possible you'll have to make a bit more noise, like posting some evidence before they decide their reputation damage is worth more than your 1.2 ETH....

[ancient myths]

@mocacinno, I'll do it, as long as I'm patient enough. That's right what you said, I will make their reputation damaged if there is no settlement

[nutildah]

my account ID xxxxx and my ticket xxxx. I am waiting for their response, and if there is no good faith, I will post all the evidence

I would delete this information and be careful with what you post here. Scammers might pretend to be you, or worse, pretend to be from support while tricking you into sending them... whatever. There's a lot of scamming fuckwits that monitor these types of threads looking for easy prey.