canyalos1 (OP)
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April 10, 2021, 07:20:20 PM
Last edit: May 01, 2021, 07:47:59 AM by canyalos1 |
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Hi, I accidently sent (0.4) Btc from my Binance account to my Poloniex USDT wallet. When I learned that I can recover my bitcoins, I opened ticket to Poloniex Support (18 days before). But still I can not get my btc back. They always reply me that "Thanks for your patience. Our team is continuing to work on, and investigate this case. As soon as we have an update, we will follow up here. Thank you for your understanding." Also I already opened ticket to tether they reply me quickly (thanks Tether) "Thank you for contacting Tether. We are sorry to hear about this accident. You are correct, the coins could be recovered by the private key holder. Since most platforms are not willing to share the key with their users for security concerns, we encourage you to wait for Poloniex's assistance. We hope that your funds will be recovered soon." Finally didnt got any problem with poloniex before I need some advice. I'm tired of checking my email address everyday. Thank you...    Today 25th day. I am still waiting.. What should I do ? And I got email from Team Poloniex 7 days ago that ;"If you're receiving this message it is because you currently hold a balance in USDT, or have generated a USDT on OMNI address.
We want to clarify some confusion that has arisen from our last communication: We are not delisting USDT, we are removing the ability to interact with USDT on the OMNI protocol. USDT transactions will now be available via the ETH network and TRON network. All of your funds are safe.
USDT on OMNI is currently enabled. On April 30, 2021, we will migrate your USDT to a new chain. There is no action required on your part."I want to know this modification will affect my process or not ? |
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RickDeckard
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April 10, 2021, 07:50:44 PM |
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I just went over to their Reddit sub[1] and you can see every now and then a post claiming about having delays with support and the lack of it [2][3][4]. Those are just some of the many examples you can find there. I don't think you're not going to get a message back, what I do believe is that it will take some time. For the better (or worse) companies are using Covid as an excuse for almost everything, and this probably seems the case. I would take your issue to Reddit (if you haven't done so) so that maybe someone in that sub already faced that experience and may be able to tell you how long it took. I would also try to contact them via twitter since nowadays companies also don't want any kind of bad "heat" being generated over them in that regard. One user in specific commented this (which may help you get any kind of answer): So I tweeted at poloniex and poloniex support about the issue, filed two more tickets, replied to the ticket emails (adding comments to them) and finally got the below response.
I would also advice that you start searching for other exchange in order to make your transactions, since it seems that this exchange has been showing signs of problems for quite some time now.
[1] https://old.reddit.com/r/poloniex/[2] https://old.reddit.com/r/poloniex/comments/lx1hjo/warning_no_support/[3] https://old.reddit.com/r/poloniex/comments/l838fu/can_anyone_reach_poloniex_us_support/[4] https://old.reddit.com/r/poloniex/comments/graq1k/not_being_verified_no_response_to_support_tickets/ |
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JeromeTash
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April 10, 2021, 08:58:49 PM |
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Sending coins is a wrong address is a common problem that not so many exchanges help solve. I would not be surprised if poloniex don't help you with your problem but hang in there. Do not spam their email to an extent that they start ignoring your messages. Just give them time to respond to you and solve the problem.
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canyalos1 (OP)
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April 10, 2021, 10:22:43 PM |
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I just went over to their Reddit sub[1] and you can see every now and then a post claiming about having delays with support and the lack of it [2][3][4]. Those are just some of the many examples you can find there. I don't think you're not going to get a message back, what I do believe is that it will take some time. For the better (or worse) companies are using Covid as an excuse for almost everything, and this probably seems the case. I would take your issue to Reddit (if you haven't done so) so that maybe someone in that sub already faced that experience and may be able to tell you how long it took. I would also try to contact them via twitter since nowadays companies also don't want any kind of bad "heat" being generated over them in that regard. One user in specific commented this (which may help you get any kind of answer): So I tweeted at poloniex and poloniex support about the issue, filed two more tickets, replied to the ticket emails (adding comments to them) and finally got the below response.
I would also advice that you start searching for other exchange in order to make your transactions, since it seems that this exchange has been showing signs of problems for quite some time now.
[1] https://old.reddit.com/r/poloniex/[2] https://old.reddit.com/r/poloniex/comments/lx1hjo/warning_no_support/[3] https://old.reddit.com/r/poloniex/comments/l838fu/can_anyone_reach_poloniex_us_support/[4] https://old.reddit.com/r/poloniex/comments/graq1k/not_being_verified_no_response_to_support_tickets/Thank you for your answer.. How can I open post on Reddit.. I already tweet on Poloniex Support. But they dont reply.. |
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canyalos1 (OP)
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April 10, 2021, 10:28:20 PM |
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Sending coins is a wrong address is a common problem that not so many exchanges help solve. I would not be surprised if poloniex don't help you with your problem but hang in there. Do not spam their email to an extent that they start ignoring your messages. Just give them time to respond to you and solve the problem.
Hi, thank you for your reply... I read some post on bitcointalk that Poloniex solve problem.. And I didnt send coins to wrong different btc wallet. I accidently sent btc to my poloniex usdt wallet. Tether Company told me that if I got private key I can recovery myself but poloniex dont provide me private key. Poloniex can recover my coins. I already waiting them about of 19 days. I dont know why they dont solve my problem quickly. thanks. |
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CryptoYar
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April 11, 2021, 04:12:43 PM
Last edit: April 12, 2021, 02:05:49 AM by CryptoYar |
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[..] I accidently sent btc to my poloniex usdt wallet. Tether Company told me that if I got private key I can recovery myself but poloniex dont provide me private key. Poloniex can recover my coins. I already waiting them about of 19 days. I dont know why they dont solve my problem quickly. thanks.
So instead of acquiring your btc, you want to get the private key of that usdt wallet, which I don't think you will get. I think the best way is to contact the support team of poloniex exchange and say them that my fund which I have transferred by mistake should be returned to me in the same wallet from where i have sent, this is the best and easiest way. If you lucky enough then you may get your btc otherwise, we can't do anything. |
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hugeblack
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April 11, 2021, 07:19:07 PM |
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I think you need to read their terms of use, as some platforms do not allow users to get any coins if you accidently sent it.
Some platforms allow this, but they refund that transaction to the address it was sent from, which is an address that belongs to Binance and may not be allowed to reuse them.
Finally, some platforms send them to an address of your choice.
In general, the matter needs to be investigated from the platform and to obtain some permissions so that you can recover your money.
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JeromeTash
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April 11, 2021, 07:39:43 PM |
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Hi, thank you for your reply... I read some post on bitcointalk that Poloniex solve problem.. And I didnt send coins to wrong different btc wallet. I accidently sent btc to my poloniex usdt wallet. Tether Company told me that if I got private key I can recovery myself but poloniex dont provide me private key. Poloniex can recover my coins. I already waiting them about of 19 days. I dont know why they dont solve my problem quickly. thanks.
The coins are very much recoverable if you had the private key of the address you sent them to. The problem is now whether poloniex, who have the private key will agree to help you recover the funds. I have seen several cases like yours but involving different exchanges. A few I remember where involving coinbase and Kraken, but they never bothered to recover the funds for the victims. The most recent case was with Gemini, but support was kind, and they helped the person recover the coins. So it just depends on the policy of the crypto exchange. We just do hope Poloniex helps you out too. |
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canyalos1 (OP)
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April 11, 2021, 09:28:12 PM |
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I already create topic on reddit and follow that topic. Thank you so much.. |
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canyalos1 (OP)
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April 11, 2021, 09:34:14 PM |
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[..] I accidently sent btc to my poloniex usdt wallet. Tether Company told me that if I got private key I can recovery myself but poloniex dont provide me private key. Poloniex can recover my coins. I already waiting them about of 19 days. I dont know why they dont solve my problem quickly. thanks.
So instead of acquiring your btc, you want to get the private key of that usdt wallet, which I don't think you will get. I think the best way is to contact the support team of poloniex exchange and say them that my fund which I have transferred by mistake should be returned to me in the same wallet from where i have sent, this is the best and easiest way. If your lucky enough then you may get your btc otherwise, we can't do anything. Hi, offcourse firstly I wrote Poloniex support that I want my bitcoin. But After 15 day, I think maybe they are so busy and I can recover myself. Yes Its ok for me if they return btc to my Binance btc wallet... My problem is they dont give any information about solution. Thank you for your reply |
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canyalos1 (OP)
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April 11, 2021, 09:42:31 PM |
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I think you need to read their terms of use, as some platforms do not allow users to get any coins if you accidently sent it.
Some platforms allow this, but they refund that transaction to the address it was sent from, which is an address that belongs to Binance and may not be allowed to reuse them.
Finally, some platforms send them to an address of your choice.
In general, the matter needs to be investigated from the platform and to obtain some permissions so that you can recover your money.
Hi, thank you for your reply. I found some post who had the same issue on Poloniex . One of them is ( https://bitcointalk.org/index.php?topic=1607416.0 ) .. These users got back their bitcoins in maximum 1 week. My problem is I am waiting about of 20 days ? I hope I will get my bitcoins back. |
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canyalos1 (OP)
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April 11, 2021, 09:49:01 PM |
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Hi, thank you for your reply... I read some post on bitcointalk that Poloniex solve problem.. And I didnt send coins to wrong different btc wallet. I accidently sent btc to my poloniex usdt wallet. Tether Company told me that if I got private key I can recovery myself but poloniex dont provide me private key. Poloniex can recover my coins. I already waiting them about of 19 days. I dont know why they dont solve my problem quickly. thanks.
The coins are very much recoverable if you had the private key of the address you sent them to. The problem is now whether poloniex, who have the private key will agree to help you recover the funds. I have seen several cases like yours but involving different exchanges. A few I remember where involving coinbase and Kraken, but they never bothered to recover the funds for the victims. The most recent case was with Gemini, but support was kind, and they helped the person recover the coins. So it just depends on the policy of the crypto exchange. We just do hope Poloniex helps you out too. Hi, Thank you for your reply. Yes your are correct. I hope Poloniex help me like the other users because amount is big for me....  ( |
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khaled0111
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April 11, 2021, 09:52:24 PM |
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Yes Its ok for me if they return btc to my Binance btc wallet... No, they shouldn't do that! The address binance used to send the coins to Poloniex is most likely one of their hot wallets addresses and it's not the same as your binance deposit address. If they send the coins back to that address, your binance account will not be credit and the coins will be lost again. Then, you'll have to contact Binance support to help you recover them! Note: Avoid writing multiple posts in a row. It's against forum rules. |
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canyalos1 (OP)
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April 11, 2021, 09:57:29 PM |
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Yes Its ok for me if they return btc to my Binance btc wallet... No, they shouldn't do that! The address binance used to send the coins to Poloniex is most likely one of their hot wallets addresses and it's not the same as your binance deposit address. If they send the coins back to that address, your binance account will not be credit and the coins will be lost again. Then, you'll have to contact Binance support to help you recover them! Note: Avoid writing multiple posts in a row. It's against forum rules. Hi, Yes I understand you are right. What should I do if poloniex decited to send bitcoins back ? Thanks.. |
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RickDeckard
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April 11, 2021, 11:15:11 PM |
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Hi, Yes I understand you are right. What should I do if poloniex decited to send bitcoins back ? Thanks..
I don't know how these "refunds" usually proceed, but at least you should give them your Binance BTC address OR ask them to send that BTC to your BTC address within your Poloniex account. |
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Quickseller
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April 13, 2021, 11:12:05 PM |
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Hi, Thank you for your reply. Yes your are correct. I hope Poloniex help me like the other users because amount is big for me.... ( If you sent 0.4 BTC, I think they will help you and recover the bitcoin for you, however I think it will take a long time because few employees have this kind of access, and the procedure to recover a deposit sent to an incorrect address type is high risk. I would suggest that you continue to follow up periodically.
Hi, Yes I understand you are right. What should I do if poloniex decited to send bitcoins back ? Thanks..
You should be clear as to what you want them to do if they recover the bitcoin. Sending the bitcoin back to the address it was sent from will put you in the same situation, but with another exchange. |
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Darker45
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April 14, 2021, 01:33:15 AM |
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Depositing to the Wrong Address. [1] This refers to coins sent to the wrong address or to an incompatible wallet. Poloniex does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk.
If you deposited your coins to the wrong address, it is extremely unlikely that we will be able to recover them, since blockchain transactions are permanent and immutable. We can attempt to recover these funds, but there is no guarantee it can be done, nor do we offer a timeline for this process.
To avoid this situation in the future, please take extra caution when depositing funds to make sure the coins match the wallet you are depositing to. Please ensure you are depositing coins to a compatible wallet before initiating a transaction. In fairness to Poloniex, I think it is not their obligation to recover coins for their careless clients. It is clear on their part that they do not get involved in such recovery process, which is considered risky as much as it is time consuming. However, I believe this is a case-to-case basis, and seeing that your transaction involves a relatively big amount, I think they will lend you a hand, or so I hope. They may or may not attempt to recover your funds. So you just be courteous in regularly making follow-ups. And expect that this will surely come with a fee. [1] https://support.poloniex.com/hc/en-us/articles/360040033013-Depositing-to-the-Wrong-Address- |
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canyalos1 (OP)
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April 14, 2021, 02:05:18 AM |
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Depositing to the Wrong Address. [1] This refers to coins sent to the wrong address or to an incompatible wallet. Poloniex does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk.
If you deposited your coins to the wrong address, it is extremely unlikely that we will be able to recover them, since blockchain transactions are permanent and immutable. We can attempt to recover these funds, but there is no guarantee it can be done, nor do we offer a timeline for this process.
To avoid this situation in the future, please take extra caution when depositing funds to make sure the coins match the wallet you are depositing to. Please ensure you are depositing coins to a compatible wallet before initiating a transaction. In fairness to Poloniex, I think it is not their obligation to recover coins for their careless clients. It is clear on their part that they do not get involved in such recovery process, which is considered risky as much as it is time consuming. However, I believe this is a case-to-case basis, and seeing that your transaction involves a relatively big amount, I think they will lend you a hand, or so I hope. They may or may not attempt to recover your funds. So you just be courteous in regularly making follow-ups. And expect that this will surely come with a fee. [1] https://support.poloniex.com/hc/en-us/articles/360040033013-Depositing-to-the-Wrong-Address-Hi, Thank you for your answer.. I want to say I didnt send any different btc wallet from my Poloniex account. I send accidentally bitcoin from my binance account to Poloniex usdt wallet. I mean they can recover my bitcoin with usdt private key which one I sent bitcoin. I read some post who had the same issue and they get back their bitcoins, and tether support reply me that Poloniex can recover it with private key. Poloniex dont give me my usdt wallet private key. They told me they can not because of some security reason which one I do not understand. I check this link ( https://support.poloniex.com/hc/en-us/articles/360040033013-Depositing-to-the-Wrong-Address- ) but I hope here is different event ... I am still waiting. Today 21th day.. and I am very very sad about of it. This is big amount for me.. |
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Darker45
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April 14, 2021, 03:52:37 AM |
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~snip~
Hi, Thank you for your answer.. I want to say I didnt send any different btc wallet from my Poloniex account. I send accidentally bitcoin from my binance account to Poloniex usdt wallet. I mean they can recover my bitcoin with usdt private key which one I sent bitcoin. I read some post who had the same issue and they get back their bitcoins, and tether support reply me that Poloniex can recover it with private key. Poloniex dont give me my usdt wallet private key. They told me they can not because of some security reason which one I do not understand. I check this link ( https://support.poloniex.com/hc/en-us/articles/360040033013-Depositing-to-the-Wrong-Address- ) but I hope here is different event ... I am still waiting. Today 21th day.. and I am very very sad about of it. This is big amount for me.. Please do understand that private keys are, well, private. So it cannot simply be given away. Of course, you need to make regular follow-ups through their official channels. Email them, chat with them, tweet them, make a topic about your case, and so on. That is indeed a big amount not just for you but for everyone else. $25,500 is a big amount for everyone. Just continue to communicate with them and hopefully they will bring you good news soon. |
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