Thank you all for the responses. Anyone know what’s claim password means. I have a small note and says claim password and a real password.
To make it short. "Thank you and please move on."
That's a shitty way to answer your customer. All the reasons why they don't have much support in this forum.
Almost every member calls them a shit exchange and they are even listing shitty tokens that make victims of new users.
You should've realized something here.
Go with the trusted exchange. Decentralized or not, it doesn't matter as long as their roots are already built. These are good lessons for growing in the crypto industry.