2fa authentication yobit

[Rruchi man]

Truth be told, it is best you accept, not forget and learn from this experience, because it next to impossible to recover your account without the 2fa. I used 2fa for my luno account that was tied to my previous phone, the phone fell, the screen smashed beyond repair, i haven't been able to find a replacement for the screen yet. It is over a year now, and i have not been able to get back the access to my account.  I have to wait till whenever i get a replacement for the screen before i can get back in. You better mover on.

[MrcMrc]

...but they keep repeating the same message 

In other words they are telling you that they are not willing to help regardless of the situation. It's a painful lesson to learn but;
- Never keep your Backup codes and Private keys in a device which can easily get lost or damaged
- Avoid scam exchanges with poor customer service like yobit
- Use better 2 factor authenticators like  Aegis Authenticator, andOTP, freeOTP

With yobit response to this, it stated clearly that they don’t keep a 2fa record on the exchange because of hackers’ attacks, so if a user uses 2fa is the user's responsibility to keep the secret keys.

So practically there is nothing yobit exchange customers support can do in this situation.

[peter0425]

Hi,

Hope someone can help me. I lost my phone and I don’t have my google authentication to login to yobit account. Unfortunately I kept my private key on the phone too. I sent few messages to yobit but they are not helpful at all. See the reply I always get. Just wondering what’s the best way to get access to my account again.

Dear User!

Support answer:

Good afternoon!
Recently, hackers have been actively engaged in disabling 2fa in order to steal funds, so we no longer perform this operation.
If you installed it yourself, you had to write down the secret code (this is indicated by a red alert on page 2FA:
ATTENTION!On 2fa activation you have to write the secret key and hide it in a safe place to be able to recover!
If you lose access to your 2fa device, we won\'t be able to disable it, and your balance

Sorry for your losses but YOBIT will never engaged in Helping you taking back your funds.

They Even Stole funds from legit traders so what more from you who mistakenly lose your access to your account , this gives them chance to take your funds without any cases .

[muratsink]

Yobit is not saving place if you want to hold your money, I use Yobit only for selling coin and withdraw to my wallet without holding for long term, if your account hacked maybe take longer time how to get back your account without guarantee your money and fund keep safety. But some one have change your 2fa is less hope to get back your fund again.

[Reid]

Thank you all for the responses. Anyone know what’s claim password means. I have a small note and says claim password and a real password.

To make it short. "Thank you and please move on." 
That's a shitty way to answer your customer. All the reasons why they don't have much support in this forum.
Almost every member calls them a shit exchange and they are even listing shitty tokens that make victims of new users.

You should've realized something here.
Go with the trusted exchange. Decentralized or not, it doesn't matter as long as their roots are already built. These are good lessons for growing in the crypto industry.

 

[muratsink]

Global market is very hard how to approved your problem, I see only hotbit exchange market is worth and need waiting few days for our problem solve, but sure with hotbit create your problem and sent us ticker number on telegram hotbit forum. I am still not trying with Yobit how does it work, have you try contact on telegram Yobit channel? maybe can help with your problem.

[numanoid]

Such a ignorant for exchange site. This is my first time to heard an exchange can't help to reset or remove 2FA if our 2FA device is lost or broken. Hopefully you don't have any balance or huge balance on Yobit exchange, OP