new to the whole sub thing - if we signed up - do we still need to go in the site and place an order every month? or do we just send pymt or
I guess I am not sure how the sub works differently than the regular as both are currently on the site.
When you purchase the subscription listing, you sign-up for a recurring order every month.
You can chose a manual payment method, in which case you will be informed about it and invited to pay for it by email.
You can also chose an automatic payment method, in which case your order is renewed automatically, and you will receive further instructions for the funding.
In both cases, once the funding is complete, your order ships very shortly after.
That way, our customers collecting each monthly release do not need to think to renew their order.
They are assured they will not miss on any monthly release.
Subscribers can change the flavor of their Coldkey (crypto and denomination) between two shipments.
This is an option in your customer area. You can also suspend or cancel your subscription as you want.
The other listing, which isn't a subscription, is a simple order.
It follow the same procedure afterwards (funding collection / shipping / confirm receipt to trigger funding) but is not renewed automatically.
We only guarantee to provide the same serial numbers every month to subscribers who have been collecting History Coldkeys bearing this same serial number.
In both cases, if there is anything wrong with your order, please reach out to us.
Like, if you signed up for subscription but didn't intend to, got charged but want to retract, we got you !
Or, you did place an order but cannot complete the funding collection step ?
No worries, please just inform us so we issue a refund to you.
