I found it really hard to operate.
Which wallet did you use? I find it
very easy to install a LN wallet and make transactions.
as long as ordinary people can't use it, for me it is worthless.
"Ordinary people" can't setup a server either, but they can use the internet. LN is the same: setting up your own node is not for everyone, but anyone who can use a smartphone can install
Phoenix Wallet,
BlueWallet or
Wallet of Satoshi.
would you say it got easier over time?
The wallets I mentioned above are definitely easier than setting up your own channels. Just make sure you're aware of the trade-offs (mainly the custodial part). For small amounts, I'm okay with that.