CoinmarketCap Don't give a shi* to Bugs [CMC Full of Bugs/Glitches]

[naim027]

Hello Guys.

CoinMarketCap is the world's most-referenced price-tracking website for crypto assets in the rapidly growing cryptocurrency space. (According to their website)
I believe there are many users of coinmarketcap for various purposes. I use Coinmarketcap to join legitimate Airdrops and I created my Portfolio so that I can keep tracking my portfolio.

I am facing a few issues lately, I reported them but looks like they don't care about users' feedback.
I want to inform the community what issue I've faced and what is Coinmarketcap said about those issues.

#Case-1. I was trying to participate on an Airdrop but, Coinmarketcap doesn't count my participation. here are the screenshots of the issue and their response,

Issue,
I was already Participating in this airdrop.


My Email,



And Their Response,



My reply



Their Response,



Well, I gave up There.

Another Glitch



#Case-2. Since I am their active member, I usually claim diamonds which they offer and it can be used to claim NFT from their reward store.
Yesterday, There was New NFT Release and I was waiting to claim that NFT. But, I was unable to claim the NFT.

Here is why,

Issue,



My Email,



Their Response,



My Response,



Their Another Response,



My another Reply




That's it. After that, There was no reply from them. They keep trying to understand that the NFT was stocked out.

[1714867540]

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[LoyceV]

That's it. After that, There was no reply from them.

I would ignore you too if you send me rude emails.

[naim027]

That's it. After that, There was no reply from them.

I would ignore you too if you send me rude emails.

I understand. I was a bit angry at that time. Look at my other emails, I was gentle enough. But they keep replies me with the same pre-typed messages. Which usually live Support guys do. Yeah, I was rude in my last response but have you checked my other emails? Don't you think I was gentle enough?

Okay, about bugs, I should have recorded my screen. So that I can send them. But unfortunately, I didn't record my screen because I know the stock is limited so don't need to waste time on record. I explained to them the whole situation. But they told me the same thing that stock was finished. How it could be finished before release. I explained to them, after every failed redeems, I refreshed the page and make sure that stock was not out. It was like 3140/3500, a minute later 2650/3500.

I understand they try to get rid of me. Nothing else.
What do you think about it?

[LoyceV]

I was a bit angry at that time.

Lol, if a website that gives away free made-up BS tokens makes you angry, you should probably start doing something else.

But they keep replies me with the same pre-typed messages.

That's normal in customer support. I don't think they make enough per user to give personal answers after reading personal emails from so many users.

Yeah, I was rude in my last response but have you checked my other emails? Don't you think I was gentle enough?

None of that is a reason to be rude. You're talking to an underpaid support employee who only has limited time to handle each email, and gets shit thrown at them all day.

I understand they try to get rid of me.

I'm already surprised you got a response.

[SFR10]

It seems that everything that CZ touches ^{[acquisition of CMC]}, eventually it would go south but having said that, their response was reasonable for the first case ^{[the need to "use the project's own form, so their system could detect it"]}.

How it could be finished before release.

This part appears to contradict your previous response that mentioned "it lasted for 6 minutes ^{[after its launch]"}!
^{- Regardless of that, what you've experienced was probably a display bug of some sort and that gave you the impression people were still claiming it [there's a small chance that I could be wrong]!}

[Darker45]

In the first case, I guess CMC wasn't really at fault. And the support was able to provide a more or less sufficient response.

The second case was about a minor bug, probably never caused any harm to anybody.

In the third case, it is most likely that there was a really tight competition in the access of the reward and that even if you were there attempting to have one right from the start, it wasn't a guarantee that you would be successful. There were probably hundreds of thousands of users competing over merely 3,500 NFTs. So you would understand that you could end up with nothing.

I understand they try to get rid of me. Nothing else.

You're now being delusional.

It seems that everything that CZ touches ^{[acquisition of CMC]}, eventually it would go south...

As opposed to the Midas touch which turns everything into gold, CZ touch turns everything into trash. LOL!

Kidding aside, coinmarketcap had already shown some shadiness even before it shifted hands. Before CZ bought CMC, there were already issues. They were indiscriminate in accepting ads. They wouldn't mind displaying scam projects, HYIP, and the likes even on their banner.

But I guess it didn't really improve even after it changed ownership.

[bL4nkcode]

The glitch is something common and can happen to every price-tracking websites, if after refresh it was fixed then it just a minor bug or just a browser issue (cache related problem probably).

Case # 2 is probably a server problem due to high number of users at that current time.

Being rude and sarcastic to CS is too lousy for something for free claim. Not unless it's a financial issue or locked account with funds on the platform.

[naim027]

That's normal in customer support. I don't think they make enough per user give personal answers after reading personal emails from so many users.

Heh, I do not agree with you. The answers should be more dynamic. If I ask them questions and report their bugs, They cannot reply to me same answers over and over. if so, No need for humans to handle email. They can implement a Chatbot that will answer customers' same answers to related questions. Or, They can add Answers to F.A.Q so we don't need to mail them and they don't have to waste their limited time. FYI, I am a support agent working on Casino Support. Casino hires me to satisfy users with my answers. If users don't get satisfied. They will kick me out in no time.

This part appears to contradict your previous response that mentioned "it lasted for 6 minutes ^{[after its launch]"}!
^{- Regardless of that, what you've experienced was probably a display bug of some sort and that gave you the impression people were still claiming it [there's a small chance that I could be wrong]!}

IDK, Maybe you are right. Since I have limited knowledge about web development, IDK if it's possible or not.

In the third case, it is most likely that there was a really tight competition in the access of the reward and that even if you were there attempting to have one right from the start, it wasn't a guarantee that you would be successful. There were probably hundreds of thousands of users competing over merely 3,500 NFTs. So you would understand that you could end up with nothing.

I know that the competition is too high. That's why I set an alarm on my phone and was counting the time and I started to claim after 1 Second of its release.
IDK, How you said that since I already explained that I reloaded the page after each failure. have you noticed the error message? It's a "Network error" while my internet was okay. So this might be a bug.

The customer support most likely understands you, but what do you expect from customer support who don't have technical knowledge or permission to fix the technical problem?

Well, I expected at least they do agree with me that this was a bug. And promise me that they will fix it so it won't happen next time. But, Nope. They keep explaining me with pre-typed shit.

Being rude and sarcastic to CS is too lousy for something for free claim. Not unless it's a financial issue or locked account with funds on the platform.

Honestly, I do agree with you. I shouldn't be rude. But, I expense my valuable time there to claim that free diamonds.

[batang_bitcoin]

I don't know about their airdrop bugs but with their glitches and bugs with numbers like that you've shown with bitcoin dominance, that's normal to them.
About the last issue, there's a common delay with numbers projected when there are people claiming at the same time. It's likely that it's already fully out of stock when you're trying to claim as said by the support and the projection on their website, there are still some slots. I've experienced that delay projection of actual numbers in other websites too when there are thousands of people accessing altogether.