Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )

[OcTradism]

And today when I asked about of my ticket on trollbox , admins again banned me from trollbox.... ((

Sure. They will use their ban hammer if you or anyone else spam in the troll box.

Spam in the troll box, in this topic or on Poloniex social media won't help you. The only way for you to keep up your hope is support ticket and email back and forth with Poloniex. Use only one ticket that you created months ago, bump it and repeat your request to their support.

Don't hope high as said and only do the right things at right place (support ticket + email).

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[canyalos1]

Hi, Today 160 th days and I am still waiting ... they always sent me the same reply that tech team working on my ticket.. I am really sad. I can't think positive anymore... Is anybody know diffent way for solve my issue.. thanks.. this is the last conversation with live chat on Poloniex..

(02:44:55 AM) *** **** joined the chat ***
(02:44:55 AM) ****: Hi,
(02:45:18 AM) ****: Hi, Jessica How are you ?
(02:45:23 AM) Jessica: Hello ****, My name is Jessica from Poloniex Support. How may I assist you?
(02:46:01 AM) ****: I am waiting about of 160 days for me ticket
(02:46:20 AM) Jessica: can I have your ticket number?
(02:46:26 AM) ****: I am really not good. I need money because of my child is sick
(02:46:43 AM) ****: and I have to pay money to hospital every month
(02:46:46 AM) ****: 1331300
(02:46:58 AM) ****: Please jessica I need help..
(02:47:26 AM) ****: I always got the same answer that tech working on my ticket
(02:47:27 AM) Jessica: one moment let me check your ticket
(02:47:38 AM) ****: but as a result nothing
(02:47:44 AM) ****: ok I am waiting.. thanks
(02:48:30 AM) ****: I dont want to keep support busy
(02:48:47 AM) ****: but I really need help and I dont have lots of time
(02:49:53 AM) ****: recover my btc takes max 1 hour. Why it takes more then 5 month
(02:50:25 AM) Jessica: We have received your inquiry but it cannot be solved on live chat for security reason. I have escalated your concern to the agent in charge of your ticket/email. Our team will reply you as soon as possible - please wait patiently.
Thank you for understanding.
(02:51:11 AM) ****: Jessica what is the security reason
(02:51:17 AM) ****: I dont understand ...
(02:51:27 AM) ****: May you explane to me ?
(02:52:22 AM) Jessica: Unfortunately, this issue is handling by our technical team and cannot be solved on live chat
(02:52:42 AM) ****: support agent always escalated my ticket about of 160 days .. but nothing..
(02:53:03 AM) ****: I understand that your tech. team will solve my ticket
(02:53:22 AM) ****: But please they dont reply me nothing about of my issue
(02:53:30 AM) ****: they dont give me any information
(02:54:22 AM) ****: ıf you have a directly contach with tech team.
(02:54:59 AM) Jessica: Unfortunately, live chat is only available for certain inquiries and this is not one of them. I will pass your concern to the agent handling your case.
(02:55:10 AM) ****: Ma you say them that my child is sich and I need to pay money every month to hostipal please ?
(02:55:25 AM) ****: *May
(02:56:23 AM) Jessica: Sorry to hear that, however, the team need to investigate only on your case to see if we can help with that.
(02:56:45 AM) ****: My child need to have surgery ..
(02:58:18 AM) ****: I dont understand that they are working on my ticket or they investigate ?
(02:58:36 AM) ****: sorry about of my english...
(02:58:51 AM) ****: I hope I can explane my issue..
(03:00:21 AM) ****: I know that tech teamcan recovery my btc easily ..
(03:00:38 AM) Jessica: Please understand the nature of blockchain, which needs the technical team to investigate your case
(03:00:40 AM) ****: with my usdt private key
(03:01:34 AM) Jessica: We cannot provide further information about that on live chat, please follow up with your ticket
(03:01:45 AM) Jessica: Thanks for your patience
(03:01:49 AM) ****: ok thanks.
(03:01:53 AM) ****: finaly
(03:01:57 AM) ****: finally
(03:02:09 AM) ****: May you update my ticket please
(03:02:46 AM) Jessica: I'll pass your concern to the team handling your ticket
(03:03:09 AM) ****: I mean try to contact your tech team an explain my problem please
(03:03:15 AM) ****: Ok thank you so much
(03:03:19 AM) ****: Have a good day
(03:03:34 AM) Jessica: Have a good day!
(03:03:44 AM) *** **** left the chat ***

[BDX-Exchange]

Your coins are unmoved still - which means they technically didn't steal your coins, but this case is a shame. Poloniex as an exchange with many years of experience should have fixed this in a maximum of two weeks - and yeah, that is already way too much time for such an easy task.

At least you can rest assured, no one touched your coins yet. They just seem to be unable or unwilling to fetch their private key and fix your issue. In no case that would be okay.

[RickDeckard]

I'm sad to know that you're still waiting for resolution regarding this topic OP. Sadly altough we have the most dedicated members ready to help anyone who comes here, we aren't able to provide you with any more help than by telling you that you have to keep pushing Poloniex until they give you a definitive answer regarding what are they going to do with your case - either being a positive or negative answer.
While browsing for similar situations (as I did in my first reply) I've found your reddit profile where I saw that you already exposed the situation on their sub as well[1] - although you have removed the post meanwhile. I also saw that you had a early complain[2] where you also had other members telling you that they are in the same boat as you and it seems like that they already went to a lawyer to have justice made.

They seem to be very unable to help you on live chat so I guess I'll would send them a weekly e-mail regarding my open ticket and their inability to solve the issue - if they won't do it at least they should already come forward and just say it, it's worse leaving you in a "limbo" state. Sadly they have all the power in their hands in this case, and it seems that it's not the first time that they do this to their users ...
[1]https://old.reddit.com/r/PoloniexForum/comments/o6xnpa/please_solve_my_ticket_today_106th_day/
[2]https://old.reddit.com/r/PoloniexForum/comments/n3wmuw/poloniex_support_do_not_reply_me_about_of_20_days/

[canyalos1]

Your coins are unmoved still - which means they technically didn't steal your coins, but this case is a shame. Poloniex as an exchange with many years of experience should have fixed this in a maximum of two weeks - and yeah, that is already way too much time for such an easy task.

At least you can rest assured, no one touched your coins yet. They just seem to be unable or unwilling to fetch their private key and fix your issue. In no case that would be okay.

Thank you for your reply. Yes I fund some post on bitcointalk who had the same issue with Poloniex. Their problem solved in max 1 month but mine already passed 5 month. I really dont know what I have to do.  I can not contact directly their Tech. Team so they dont give me any information about of my ticket.

I'm sad to know that you're still waiting for resolution regarding this topic OP. Sadly altough we have the most dedicated members ready to help anyone who comes here, we aren't able to provide you with any more help than by telling you that you have to keep pushing Poloniex until they give you a definitive answer regarding what are they going to do with your case - either being a positive or negative answer.
While browsing for similar situations (as I did in my first reply) I've found your reddit profile where I saw that you already exposed the situation on their sub as well[1] - although you have removed the post meanwhile. I also saw that you had a early complain[2] where you also had other members telling you that they are in the same boat as you and it seems like that they already went to a lawyer to have justice made.

They seem to be very unable to help you on live chat so I guess I'll would send them a weekly e-mail regarding my open ticket and their inability to solve the issue - if they won't do it at least they should already come forward and just say it, it's worse leaving you in a "limbo" state. Sadly they have all the power in their hands in this case, and it seems that it's not the first time that they do this to their users ...
[1]https://old.reddit.com/r/PoloniexForum/comments/o6xnpa/please_solve_my_ticket_today_106th_day/
[2]https://old.reddit.com/r/PoloniexForum/comments/n3wmuw/poloniex_support_do_not_reply_me_about_of_20_days/

Hi, thank you for your reply. I already opened a court but the problem is I can not find their own adress and I dont know they have real office or they are virtual company. I find an adress which one is on island but I dont belive that in that island have any law. I think they especially moved their adress to this island. As a result I think they dont care about of me.. But I dont understand IF they dont want to solve my issue why they dont say me ...

[canyalos1]

And today when I asked about of my ticket on trollbox , admins again banned me from trollbox.... ((

Sure. They will use their ban hammer if you or anyone else spam in the troll box.

Spam in the troll box, in this topic or on Poloniex social media won't help you. The only way for you to keep up your hope is support ticket and email back and forth with Poloniex. Use only one ticket that you created months ago, bump it and repeat your request to their support.

Don't hope high as said and only do the right things at right place (support ticket + email).

Hi, thank you for your reply. I already doing the same as you said. thanks.

[canyalos1]

Hi all, I got new reply from support which one have same tech. words after half a year. Here is the reply

Hi,
 
Thank you for your patience while we look into this matter.
 
As you have stated, a staff member in your employ has sent BTC to your USDTOMNI wallet. This is a cross-chain transaction, and as stated within the deposit message of USDTOMNI (along with all other currencies): Sending any other asset to this address may result in the loss of your deposit
 
We understand the frustration regarding this case, but this is something that we are attempting to rectify, but there is no timeline given, nor a guarantee of the recovery of said funds. Please also refer to our user agreement, specifically section 5 stating: If you send a Digital Asset to a Poloniex address that is unable to receive that specific Digital Asset, or if you make any typos or inaccuracies in the wallet address, such Digital Asset may be lost forever.
 
We will attempt to recover this transaction for you, and we will be in touch should/when we make any progress related to this matter.

I will reply support but before that I want to know your thoughts and What should I write them..  I found more post on bitcointalk which one got the same issue and Poloniex support solved that in 1 month but mine takes more then 6 month and dont have any solutions. I am afraid of that finally they will say me that it can not be recover. what I have to do ? Thanks..

[noorman0]

-snip-
... This is a cross-chain transaction

Really? I don't think this is a cross-chain transaction. Omni is just a protocol layer that is still one chain with bitcoin. cmiiw

I will reply support but before that I want to know your thoughts and What should I write them..  I found more post on bitcointalk which one got the same issue and Poloniex support solved that in 1 month but mine takes more then 6 month and dont have any solutions. I am afraid of that finally they will say me that it can not be recover. what I have to do ? Thanks..

I have no idea in this regard, maybe asking for things that can speed up the recovery process and your availability provides any information needed on it. 0.4 BTC is a huge amount from my point of view, maybe they can refund but need some investigation beforehand. The thing to remember is that you are sending btc from an address that you do not control. Your BTC is sent from the binance hot wallet.

[canyalos1]

-snip-
... This is a cross-chain transaction

Really? I don't think this is a cross-chain transaction. Omni is just a protocol layer that is still one chain with bitcoin. cmiiw

Hi, thank you for your reply. I dont have enough tech. about of crypto but after their reply i was wondering about of " what is the cross-chain " . I searched on google and read some articles about of cross-chain but I dont understand what they want to say me.. I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it..  How can takes recover process more then 190 days. Is it possible ?

[noorman0]

Hi, thank you for your reply. I dont have enough tech. about of crypto but after their reply i was wondering about of " what is the cross-chain " . I searched on google and read some articles about of cross-chain but I dont understand what they want to say me.. I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it..  How can takes recover process more then 190 days. Is it possible ?

Be patient, your problem is very serious and requires technical matters. I believe that email and live chat support does not have the competence to deal directly. They will keep giving the same reply over and over again as long as they don't get any updates from their technical team. They must have had an undisclosed reason why it took so long.


By the way, I strongly discourage publishing your complaint ticket number. Remember, scammers anda impersonators are everywhere.

-snip-

(02:46:20 AM) Jessica: can I have your ticket number?
(02:46:26 AM) ****: I am really not good. I need money because of my child is sick
(02:46:43 AM) ****: and I have to pay money to hospital every month
(02:46:46 AM) ****: xxxxxxxxxx
(02:46:58 AM) ****: Please jessica I need help..

[OcTradism]

I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it..  How can takes recover process more then 190 days. Is it possible ?

It is very possible.

It is not their priority to expose their private key to recover your crypto.

The support staff pinpointed the rule that you must afford your loss if you made mistake with your transactions. As I said months ago, you should afford your loss.

Fortunately, again they don't say they will not support you so please keep in contact with them via your support ticket. Bump it after each 2 weeks.

Think positive canyalos1. If they finally recover your money, in December, Bitcoin might have higher price than now. 

One thing I don't know. Did you emphasize that you accept to pay support fee to recover your BTC? You don't have to paste it here because it breaks your personal information. Just say yes or no.

I think if you show that intention to pay support fee, it can boost the progress. Only if they really intend to support you.

[canyalos1]

I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it..  How can takes recover process more then 190 days. Is it possible ?

One thing I don't know. Did you emphasize that you accept to pay support fee to recover your BTC? You don't have to paste it here because it breaks your personal information. Just say yes or no.

I think if you show that intention to pay support fee, it can boost the progress. Only if they really intend to support you.

Hi, thank you for your reply.. They didnt ask me anytime fee for recover. I think 3-4 month ago I wrote them that I can pay fee for recover service but I don't know if they will consider it. any way I know that I have to wait and I can not do anythink more but its really hard to wait when I need this btc... thanks.

[canyalos1]

Hi, I checked my wallet on blockchain and saw that my lost bitcoin which one I am waiting for recover, transferred to " 1FPjzeLsuYZeu7XZMYPuBLdgML5kDhbqjV " .. But bitcoin didnt deposited to my Poloniex account. what does it mean ? why they didnt deposit my bitcoin to my account ? ( I dont understand what is going on ? Does anyone have an idea about this?  

Here is my blochchain wallet link..

https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv

thanks..

[Dextrust_Defi]

Hi, I checked my wallet on blockchain and saw that my lost bitcoin which one I am waiting for recover transferred to " 1FPjzeLsuYZeu7XZMYPuBLdgML5kDhbqjV " .. But bitcoin didnt deposited to my Poloniex account. what does it mean ? why they didnt deposit my bitcoin to my account ? ( I dont understand what is going on ? Does anyone have an idea about this? 

Here is my blochchain wallet link..

https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv

thanks..

Looks like they recovered your bitcoins. maybe time to send them another email. Please stay away from these shady exchanges & always do a test transaction.

[Potato Chips]

Hi, I checked my wallet on blockchain and saw that my lost bitcoin which one I am waiting for recover, transferred to " 1FPjzeLsuYZeu7XZMYPuBLdgML5kDhbqjV " .. But bitcoin didnt deposited to my Poloniex account. what does it mean ? why they didnt deposit my bitcoin to my account ? ( I dont understand what is going on ? Does anyone have an idea about this?  

Here is my blochchain wallet link..

https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv

thanks..

Looks like it has only been a day old. I'd give it more time. It will probably be manually credited to you hence why it wouldn't be that fast. Nevertheless, you should contact support ASAP to get reassured and maybe give a heads up to them as well.

P.S. after almost half a year, it's nice to see some progress on your case OP