Maverickgames takes money away.

[aioc]

Maverickgames representative already addressed this issue and he is open to mediation, but OP is not countering he did mention that

I am ready to provide any help to confirm my identity.

So if he is ready he should post all the details and be ready for mediation if he really wants to verify his account and withdraw his money.

Both parties should show willingness for a third-party mediation and accept the findings or results, it's OP's call now.

The thread is not even one page long, you can at least try because it is not that hard. Please spare some time before giving any comment so that it can be considered --at the very least-- contributing. The OP has already in touch with third party, an ADR called Casino Guru, and Maverick has been trying to reach them through other methods because it seems there is a miscommunication or whatever that make CG's invitation never arrived on their inbox.

If OP would confirm his identity, then it's better to be done on an ADR who reviewed personal and sensitive documents privately, not here where OP can accidentally doxxed himself.

I read all the posts starting with OP's post, my post is all about encouraging OP to take Maverick games challenge for third-party validation, I'm sorry if there are some words that are missing to get my message across

To confirm my identity, if necessary, I am ready to show my documents and selfies with them here on the forum. I am ready to meet in person if a casino representative comes to my country.

You don't have to do that to prove your case there are instances where third-party mediators like Askgamblers and Casino can help verify your identity if it's only about verification of identity, they are the right parties to do that not here in Bitcointalk, the community never encourage posting sensitive details here, there are instances that both platforms succeded in addressing similar issues like yours.

[1714670458]

1714670458

[kamen1]

https://ibb.co/jJhHhW0   -    Here is a screenshot of my account after my winnings were taken from me.

[kamen1]

To confirm my identity, if necessary, I am ready to show my documents and selfies with them here on the forum. I am ready to meet in person if a casino representative comes to my country.

I would strongly advise against that. There is no need to dox yourself to complete strangers on the forum --and from it, the world-wide-web-- while CasinoGuru could facilitate this discreetly. Sensitive document will be set as private and can only be seen by the involved parties on CG. As stated by Maverick's representative, they're trying to get in contact with casino guru's representative attending your case, Tomas. You can either give them some time to see if they can get in touch, or expedite it by reaching to Tomas and informing them that Maverick is trying to reach them through Tomas' email because their earlier invitation to attend the case did not reached Maverick's inbox.

If I may give another suggestion, rather separate from the main concern right now but would probably be useful in the future, suppose Tomas asked Maverick to submit all of the KYC document you sent to Maverick before so they can check it themselves, offer to Tomas if you could also re-submit the document yourself to Tomas so CG will have two sources and wider possibility to crosscheck the data.

Another thing that I have to point out, as both parties agreed to take the dispute to an ADR, CasinoGuru, the verdict given by CG will be final and both parties should honor and accept it.

Thanks for support. If necessary, I am ready to send my documents to Thomas from CG for verification.

[CryptSafe]

I am still wondering till this moment why a casino would act that way to declining your request to making full withdrawal of your wins. What were they thinking at first. Even after submitting your full documents and you had to submit two for them to make their choice d also going as far as accepting a live video call to verify if truly you are the one.
OP from all you have said I have no doubt anymore of your stand but I think this casino are intentional doing this and if it is true to go by, they lost their credibility here.

[holydarkness]

I am still wondering till this moment why a casino would act that way to declining your request to making full withdrawal of your wins. What were they thinking at first. Even after submitting your full documents and you had to submit two for them to make their choice d also going as far as accepting a live video call to verify if truly you are the one.
OP from all you have said I have no doubt anymore of your stand but I think this casino are intentional doing this and if it is true to go by, they lost their credibility here.

Let's not jumping too quick to a conclusion for now. There is an instance of a reputable casino whose case I attended, where the accuser claimed they've been cheated because their KYC was rejected after a video verification and as it turns out, during the video call, the security team confirmed that the man on the video call doesn't match with the data submitted for KYC.

OP might be the one wronged here, or OP might be submitting a false document, or there might be other reason that we're not understand yet. Let's open for any possibility for the time being, and if there is a valid proof that Maverick cheated their user, I wouldn't mind leaving a negative tag for them myself.

Hey, yes we've spoken to Tomas about this. We've shared with him what we're legally able to.

Maverick, have you got any success in reaching to Tomas? I see that your countdown timer on CG is only 20 hours left. Can you assure us, in any possible way that you're comfortable to provide us with, that you've reached to the representative?

[MaverickGames]

I am still wondering till this moment why a casino would act that way to declining your request to making full withdrawal of your wins. What were they thinking at first. Even after submitting your full documents and you had to submit two for them to make their choice d also going as far as accepting a live video call to verify if truly you are the one.
OP from all you have said I have no doubt anymore of your stand but I think this casino are intentional doing this and if it is true to go by, they lost their credibility here.

Let's not jumping too quick to a conclusion for now. There is an instance of a reputable casino whose case I attended, where the accuser claimed they've been cheated because their KYC was rejected after a video verification and as it turns out, during the video call, the security team confirmed that the man on the video call doesn't match with the data submitted for KYC.

OP might be the one wronged here, or OP might be submitting a false document, or there might be other reason that we're not understand yet. Let's open for any possibility for the time being, and if there is a valid proof that Maverick cheated their user, I wouldn't mind leaving a negative tag for them myself.

Hey, yes we've spoken to Tomas about this. We've shared with him what we're legally able to.

Maverick, have you got any success in reaching to Tomas? I see that your countdown timer on CG is only 20 hours left. Can you assure us, in any possible way that you're comfortable to provide us with, that you've reached to the representative?

Hey, yes we have contacted Tomas. We've not heard anything further from him since we spoke last week.

To also go back to what we mentioned before:

"... we do ask for personal information in order to verify an account and in this instance, the player failed this. As a gesture of goodwill we've offered the user his original funds back, which are still in their account so can withdraw them.

We asked the player to contact our support team directly and worked with them directly to address this complaint. A link was provided to the Isle of Man Gambling Services Commission which was completed by the player. I can confirm that they reached out to us to understand the situation, and we trust that they communicated back to the player.

^Anna

[kamen1]

Summing up my complaints, I must say with sadness that no one began to check my documents. The regulator trusts the casino verification service. And from CG I got this answer: "As you have confirmed that the regulator decided in favor of the casino, and as we do respect such decisions, I'm afraid there is nothing more that can be achieved here. I only recommend you collect your deposits back and let us know afterwards, so we can close this case accordingly." Unfortunately, I never found out why I did not pass verification. I'll have to put up with it and collect the deposit.