(SOLVED) BTC365.com SCAM me 20Mbtc

[btc365partners]

Hi Bitcointalk, we have taken the feedback from some senior reputable members on the forum. We will be escalating the case to BTi for willingness to releasing information to a selected group of users. Should that be approved, we will then seek the community for a council to arbitrate. In the event that this is not possible, we will propose an alternative solution.

We have learnt much from this experience and will be updating our Terms & Conditions and Bet Limits to be more complete.

[1713971331]

1713971331

[1713971331]

1713971331

[1713971331]

1713971331

[LEVSKI7]

These conditions have no legal value. You must obtain a license from a country in the EU. So users will be able to file complaints. After you have been convicted several times they will take your license 

[LoyceV]

we have taken the feedback from some senior reputable members on the forum.

Any reason you ignore my questions?

9/13/2021 4:53:42 PM    password reset via email

[kontrakwel]

Hi Bitcointalk, we have taken the feedback from some senior reputable members on the forum. We will be escalating the case to BTi for willingness to releasing information to a selected group of users. Should that be approved, we will then seek the community for a council to arbitrate. In the event that this is not possible, we will propose an alternative solution.

We have learnt much from this experience and will be updating our Terms & Conditions and Bet Limits to be more complete.

Buying more time?

You decided to close my account and take the money that is there. Only now do you need to contact the BTI in order to get a reason and explanation for the action you took?


SCAM SCAM SCAM

Its a pitty that all these new bookmakers are doing shady business and do not pay.
When does that stop?

[btc365partners]

Dear bitcointalk community, after discussing with our Sportsbook provider BTi, we were unable to get their cooperation to disclose their detection algorithms, even to just a select few reputable members of the community.
We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

We have learned much from this incident and have patched our Customer Support process and Terms and Condition accordingly. BTC365 is committed to providing the best betting experience to our  players. We seek the community's understanding that we are unable to do business with syndicates, informed punters, or any party that enjoys an unfair edge over our normal customers.

@LoyceV we are holding the 20 mBTC. BTi is unable to disclose their detection algorithms, even in the presence of an NDA.

[Jawhead999]

I don't think that's fair solution for the gambler and what does Bitcointalk to do with the 20 mBTC? this is case both of you and @oz.kashi not you and Bitcointalk.

The thing is @oz.kashi can provide his proof even in screenshot, but you failed to provide the proof of your casino provider detection algorithms. IMO you're still not a professional casino, but much rather an intermediary since you doesn't have full control over your casino.

Let's say another gambler made accusation against your casino with similar case, we will see a same excuse like this, no?

[LoyceV]

Dear bitcointalk community, after discussing with our Sportsbook provider BTi, we were unable to get their cooperation to disclose their detection algorithms, even to just a select few reputable members of the community.
We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

We have learned much from this incident and have patched our Customer Support process and Terms and Condition accordingly. BTC365 is committed to providing the best betting experience to our  players. We seek the community's understanding that we are unable to do business with syndicates, informed punters, or any party that enjoys an unfair edge over our normal customers.

@LoyceV we are holding the 20 mBTC. BTi is unable to disclose their detection algorithms, even in the presence of an NDA.

Thank you for posting your final "resolution" in which you confirm you have no evidence whatsoever for taking this oz.kashi's money. That's all I needed to know, so Flag supported! I call for other DT-members to do the same after reviewing this case.
This is why:

So to summarize: you took 20 mBTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.

Feedback added:

This casino took 20mBTC from a user based on what their sportsbook provider told them. They don't provide any evidence and they themselves haven't even seen the evidence.
What they accuse the user of also isn't forbidden by the rules.
I recommend not to deposit your money to this website.

[dkbit98]

Dear bitcointalk community, after discussing with our Sportsbook provider BTi, we were unable to get their cooperation to disclose their detection algorithms, even to just a select few reputable members of the community.

That means that you don't have any proof that anything was against your official rules, like it wasn't because there was no mention of word arbitrage there.

We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

Is this a joke or are you serious?
You can donate to charity anytime, but you need to take your customers seriously and you can't confiscate other people coins like this.

That's all I needed to know, so Flag supported! I call for other DT-members to do the same after reviewing this case.

I am supporting the flag also.

[Slow death]

We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

It costs me a lot to believe that your site has people who think that way, money from someone who won by merit is not to be donated without permission from the winner, what you are doing is absurd.

We have learned much from this incident and have patched our Customer Support process and Terms and Condition accordingly.

 

you are practically saying that from now on whoever uses your site and wins you will take the customer's money and will donate to charity, this is what you learned from this problem that you created yourself

BTC365 is committed to providing the best betting experience to our  players.

 

We seek the community's understanding that we are unable to do business with syndicates, informed punters, or any party that enjoys an unfair edge over our normal customers.

syndicates?

informed punters?

what are you talking about? you retained the owner's fund using nonsensical argument that he was involved in abnormal activities

[Lordshiva]

Where is the evidence for all these accusations?

Just because my bets won do you draw those conclusions?

If the bets were losing even then you would have locked the account?
The obvious answer is no. Just because the bets won you decided to close the account and not pay the rest of the money.

AS I ALREADY SAID, YOURS SITE IS TOTAL SCAM

I'm afraid that's not true. You will find players who have won and withdrawn successfully. The only difference being they weren't flagged by either our or vendor compliance.

Again and again, accusations without any proof. You are probably trying to buy time to steal from more users.

In fact, "fraudulent activity" is yours and yours only.

I ask again from all forum members, pls support my flag to warn other users : https://bitcointalk.org/index.php?action=trust;flag=2835

I feel sorry for you bro i know how frustating it is when they reply you like with stupid reasons and dont give you your money.
I am totally with you and i am supporting you on this.

[LoyceV]

We have learned much from this incident and have patched our Customer Support process and Terms and Condition accordingly.

you are practically saying that from now on whoever uses your site and wins you will take the customer's money and will donate to charity, this is what you learned from this problem that you created yourself

From what btc365partners is saying here, they admit their Terms were insufficient. It's totally fine to adjust the Terms now, but they should honor their obligations from before the change too. Note that I didn't read the updated Terms, as it's irrelevant for this case, but I can't imagine any serious casino having Terms that give them the right to take a user's funds without even seeing the evidence.

[btc365partners]

Dear bitcointalk community, we stand by our game providers final verdict on compliance actions. The integrity of our compliance decision out weights the sum of funds involved for this matter.
We also have reached a mutual agreement with out sports vendor BTi that we will release the involved funds (20 mBTC) should ozkashi provide the required KYC from our side. Please email to cs@btc365.com with the subject header ozkashi - KYC request.

@oz.kashi, seeking your permission to share your bet history and transactions done on BTC365.com via this forum thread

I thought of another question for btc365partners: who has the 20 mBTC now? Is it you, who couldn't even verify BTi's claim, or is it BTi, who doesn't want to provide any evidence?

This is how you can make sure you can't ever be accused of confiscating funds for your own benefit:

I'm happy to donate at minimum the funds involved in this claim to a charity of the community's choosing.

@loyceV , we took a leaf out from your book where you suggested donating the involved funds to charity to avoid accusation of confiscating funds for our own benefits. Perhaps you can clarify why you no longer support this idea

[LoyceV]

@loyceV , we took a leaf out from your book where you suggested donating the involved funds to charity to avoid accusation of confiscating funds for our own benefits. Perhaps you can clarify why you no longer support this idea

I've explained this already in my previous posts:

So to summarize: you took 20 mBTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.

If foul play is proven, donating funds to charity would be better than keeping it for yourself. You didn't prove anything.

[coaxel]

We also have reached a mutual agreement with out sports vendor BTi that we will release the involved funds (20 mBTC) should ozkashi provide the required KYC from our side. Please email to cs@btc365.com with the subject header ozkashi - KYC request.

Which KYC did you require from ozkashi? Phone number? ID verification? Utility

2. Is there any KYC needed to cashout ANY of my funds or can I be fully anonymous when using your site forever?

2) The only KYC needed would be a valid email address upon any withdrawal done for your account. We try to keep all players anonymous.

You requiring any of those would contradict what you told me.

[AB de Royse777]

I thought of another question for btc365partners: who has the 20 mBTC now? Is it you, who couldn't even verify BTi's claim, or is it BTi, who doesn't want to provide any evidence?

This is how you can make sure you can't ever be accused of confiscating funds for your own benefit:

I'm happy to donate at minimum the funds involved in this claim to a charity of the community's choosing.

@loyceV , we took a leaf out from your book where you suggested donating the involved funds to charity to avoid accusation of confiscating funds for our own benefits. Perhaps you can clarify why you no longer support this idea

The missing part here is that in your last post, it sounded like from your side there were no evidence to accuse oz.kashi. It was like your provider told you to confiscate the accuser's fund, and you just followed what they said.

When I and some other users were dealing with neymarjr12 case, SB provided us data to analyze. And their decision was backed by data.

Anyway, I see there are intention of resolving the case and even intentions to go further like donating some matched sum to charity. I am still not supporting the flag, giving the time to rearrange your thought process and find a better solution. It's good to see that you are taking suggestions from community and learning.

We also have reached a mutual agreement with out sports vendor BTi that we will release the involved funds (20 mBTC) should ozkashi provide the required KYC from our side. Please email to cs@btc365.com with the subject header ozkashi - KYC request.

Not only oz.kashi but also the other suspected accounts that you think were involving with arbitrage betting. Do KYC for all the suspected accounts so that next time the same ID do not give you hard time.

[btc365partners]

Hi @oz.kashi, i believe customer service have reached out correct ? We will revert and unfreeze the balance once the process has been verified and completed. Thanks for your corporation.

[LoyceV]

They requested a number of documents in addition to making a zoom call. The call was scheduled to be today. I will update after the call.

Are you okay with this? So far, they look like scammers. Who knows what they'll do with your documents!
I wouldn't send them anything.

It also looks like the only reason they're willing to resolve this is because of the reputation damage on Bitcointalk, and not because it's the right thing to do.

[Jawhead999]

I remembered I've search "arbitrage" on your terms, but I can't find it. After this accusation comes up you now add it

10.1. -snip-
- we suspect that you are attempting or have perform arbitrage betting or movement betting on BTC365.com; or

Adding a new rule when the accusation is still active isn't correct IMO. This show you not really wanted to release the funds to him, instead you complicate him with your KYC rules. Not to say you'll add new ponzi rule to enable withdrawal....

[LoyceV]

Adding a new rule when the accusation is still active isn't correct IMO.

The Terms are really unfair for users:

we may ~ confiscate ~ all funds in your account at our absolute discretion if ~ we suspect [something]

I'd never send money to a place that reserves the right to confiscate funds based on nothing more than a hunch.

Definition of suspicion

 (Entry 1 of 2)
1a : the act or an instance of suspecting something wrong without proof or on slight evidence : mistrust

[dkbit98]

BTC365 updated terms are totally ridiculous but I guess they have the right to make up whatever rules they want, problem is they won't have any customers left to play.
Imagine if you can arrest someone and take all his money without any trial, investigation or evidence, just because you SUSPECT he is guilty for some crime...  

10.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, reduce betting limits, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
- we suspect... or
- we suspect... or
- we suspect.. or
- we suspect... or
- we suspect... or

https://archive.ph/pfjgJ