Recover Funds from Blockchain.com Wallet

[HCP]

"You can also try that to check if you can reproduce those addresses into your blockchain(dot)com's unused addresses list." Could You, please, send the hint for this to be managed?

Note that if you clicked the "trash can" icon to delete the address in the blockchain UI:


You won't be able to "recreate" that address in Blockchain. Having said that, it shouldn't matter... if the address was from that wallet, it should automatically show in your balance and/or in the "used" addresses section (You may need to click the "Reveal Addresses" button)


All of this is under the "gear" icon and then "Wallets & Addresses":



Then click the "manage" link on the right hand side of the screen for the wallet you're trying to get the addresses from:



Speaking of... how many wallets are actually showing in that list for you? Do you only have one or are there several?

[1715414413]

1715414413

[1715414413]

1715414413

[1715414413]

1715414413

[NatalyDNA]

Speaking of Blockchain.com Support..

I had been dealing with them for over 3 months by the end of September, our history contains almost 100 letters..

They started from inquiring my xPubs which I gave. I was advised to “Recover Funds”, to “Archive” and to “Unarchive”, to use Google Chrome, “Incognito” mode, to restore the App., etc., and after three months, having inquired the xPubs for the third time, they informed:

“Your current account xPubs couldn't have generated the BTC addresses in question. They are 100% associated with another account.”

I believe if it was the issue, they would have pointed this out to me at the first place..

No sense in three month “Support”!

 

“Add Next Address” button creates New Addresses under the Segwit Tab in Blockchain.com wallet, they are not the same as the “missing addresses” and they stay under the “Unused” Addresses since I am only creating them and not sending to be used.

The wallet does not “REcreate” the “missing addresses”.

 

I have created the 8 Electrum Wallets already, they are all being SYNC, the circle “Network” icon is GREEN.

Enabling Console “View – Show Console” going to Console Tab and using the “ismine..” returns with “false”, however, there is a chance I did not go through ALL of the possible Derivations..

 

The Legacy transactions are displayed in the Electrum Wallets with the seed from the Blockchain.com..

 

“I have seen issues in the past with blockchain.com reportedly generating addresses which are not covered by the user's seed phrase. You can try their support, but from previous experience they seem almost entirely useless. I think your best bet is going to be to use Ian Coleman or Electrum offline and just trawl through dozens of derivation paths until you hopefully find the right one.”

 What is "the addresses are not covered by the user’s seed phrase” and how to deal with this matter?

 
Support is useless as You predicted..


Please, distinguish the idea of using Ian Coleman or Electrum offline? What is the procedure or where to take the hints to solve the issue?

 

By Your opinion, is there any chance to find the Blockchain.com support PIC on the web to directly contact and to describe and solve the problem?

 

Is there any possibility to find support from somewhere else and pay for this issue to be checked, explained and solved on my behalf?

 

Thank You.

[nc50lc]

What is "the addresses are not covered by the user’s seed phrase” and how to deal with this matter?

It means that your backup phrase (seed phrase) wont be able to restore those addresses (like what's happening).
IDK but it could happen if you've encountered client-side issues like errors/corruption that made it produce addresses from an 'entirely different' or 'randomly modified' master key.
But no one knows if it's what really happened when you created those 7 missing addresses.

Is there any possibility to find support from somewhere else and pay for this issue to be checked, explained and solved on my behalf?

They won't be better than blockchain.com's support or this forum since no one has full access to your wallet.
You'll likely get the same response from this thread.
Worse case is, you might be contacted by some scammers that pose as their support that will likely give you false hopes then demand a "fee" for the supposed "recovered bitcoins".

Blockchain.com's support wont be much of help since it's a non-custodial wallet (they claim). (Github Repository | note: I haven't reviewed it)
They can only help you with the custodial parts of the wallet (eg. Trading wallet); login & balance update issues - things involving their encrypted/watch-only copy of your wallet in their database.

[LoyceV]

By Your opinion, is there any chance to find the Blockchain.com support PIC on the web to directly contact and to describe and solve the problem?

There's blockchainwallet, but they haven't been active for a while. They might get an email notification if you send them a PM. They said I can email them directly, but the email address isn't public and I don't want to be the middle man.

[NatalyDNA]

Anyhow, considering Your expert opinions, what is the way to solve this issue?

Are there any other communities or sources to inquire from?

Thank You.

[larry_vw_1955]

I have seen issues in the past with blockchain.com reportedly generating addresses which are not covered by the user's seed phrase.

thats probably a good reason not to use blockchain.com then right? assuming it's really behaving that way which who really knows? how many people has this happened to, suposedly??

[o_e_l_e_o]

thats probably a good reason not to use blockchain.com then right?

There are a hundred good reasons not to use blockchain.com, from the fact that they are an insecure web wallet, they have had serious security flaws such as reusing r values, their support is legendarily useless, they were incredibly slow to implement segwit, and we regularly see users who cannot recover their private keys or coins despite knowing their seed phrase.

how many people has this happened to, suposedly??

I don't know, but there are plenty of posts on this forum and on Reddit of people in a similar situation to OP - addresses or coins disappearing from the blockchain.com wallet and irrecoverable despite having the seed phrase. I don't know if there is an issue with blockchain.com generating addresses from completely different seed phrases, or maybe they mess up and use arbitrary derivation paths that no one has been able to figure out yet, but either way, it happens not infrequently and they've done nothing to address the issue.

[btc_enigma]

Thank You so much!

I have checked the HASHes and Addresses with the blockchair.com (as well as Blockchain Explorer, Blockonomics), balance is not zero, it shows the BTC balance i am expecting. Addresses i sent to the Sender have the BTC balance, transactions are Confirmed and balance is Unspent.

I understand i should recover the balance with Electrum or elsewhere but not familiar with the patterns and method.

Are there any steps to take or procedure to follow (any information to obtain)?

I have tried this: https://blog.blockonomics.co/how-to-restore-blockchain-com-wallet-into-electrum-f593ec79ab3d, but did not succeed.

Apparently, i am missing something.

Thank You.

Since you have created segwit address, you should be using Segwit derivation path in Step 4 of https://blog.blockonomics.co/how-to-restore-blockchain-com-wallet-into-electrum-f593ec79ab3d
Did you select native segwit (p2wpkh) and  Derviation Path (default) — m/84'/0'/0'


If that didn't help, feel free to see this github thread as other users are also facing similar issues.