BKEX EXCHANGE ASK 500 FOR "HANDLING FEES" TOTAL SCAMMERS

[changellyscam]

What happened::
I sent BUSD TOKEN to the deposit wallet of BKEX BUSD TOKEN but i did in the Binance Smart Chain instead of ERC20

Scammers Profile Link:
No profile as far as I know here...

Reference Link:
https://www.bkex.com/

Amount Scammed:
9794 BUSD TOKENS

Payment Method:
Transfer to BKEX BUSD account:   0xbecc15d7a02f5e3678f92c567bf408895191a43d

Proof of Payment:
Tx hash: 0xc99a06b4f0b9a5c930cbf351901d9e3884408930a58625b26e6fe0ae0f9e107c

PM/Chat Logs:
https://ibb.co/71D2W97

Additional Notes:
First when I contact support they say " we only support ERC20" kind of trying to convice me that the funds are totally lost... So I tell thems the priv Key and the public adresses are the same  for ERC20 and Binance Smart chain, and for my surprise and here is why I think if they are not a scamm exchange they just act like....  they ask me 500U for "handling fees"

Ok at these point someone could just think ok you did bad, so now you pay for your fault and thats all, but, there is no fee described as "handling fee" in the terms and conditions or either in the exchange fees site. Also I accepted to pay but only if they can show me in wich part of their website or terms and conditions are the damn 500u for "handling fees", but of course the response is always the same "I cant help you if you dont pay" or directly closing live chat from the support team side.
https://ibb.co/xYyShDp

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[NotATether]

Yeah... if someone asks you on chat or email to pay more fees then it's a straight-up scam attempt.

I should probably make a blacklist of known scam websites (that fail to let you withdraw or exchange properly because they want "more fees").

[Coin_trader]

Actually the favor you are asking is outside of there scope since you are the one who commit mistake here. I believe this issue that you provide is between you and the customer support that handling your case. It's illegal and surely not professional but since the request you are asking is not part of there job description, You should expect that support as a normal employee might act shady behaviour like this and offer you an under the table service. Posting this accusation is the best thing to do and report the customer service representative that ask you this malicious offer.

Does the exchange provides a warning note when choosing the network of the coin you are sending??

[EliteCrash]

This is rather normal on exchanges when depositing currencies on the wrong chain, ftx and Binance both have their fee if you want to recover funds that were deposited on the wrong chain.
I would just take it and end your relationship with them.

[changellyscam]

Yes they did dislcaim about the different on ERC20 and BSM....

At this point im in serious doubt about if they will really transfer the tokens back after I pay the 500USD fee or its just another systemic scam of this exchange....

Anyone had this experience with BKEX and after paying 500USD handling fee got his problem fixed?

Thanks to all for atention

[EliteCrash]

Yes they did dislcaim about the different on ERC20 and BSM....

At this point im in serious doubt about if they will really transfer the tokens back after I pay the 500USD fee or its just another systemic scam of this exchange....

Anyone had this experience with BKEX and after paying 500USD handling fee got his problem fixed?

Thanks to all for atention

You shouldn't give them another 500 USD, they will take the 500 USD out of the tokens you transferred. Don't give any extra money.

[changellyscam]

Yes they did dislcaim about the different on ERC20 and BSM....

At this point im in serious doubt about if they will really transfer the tokens back after I pay the 500USD fee or its just another systemic scam of this exchange....

Anyone had this experience with BKEX and after paying 500USD handling fee got his problem fixed?

Thanks to all for atention

You shouldn't give them another 500 USD, they will take the 500 USD out of the tokens you transferred. Don't give any extra money.

Yea will try that thnks for the idea.

[TimeTeller]

Yes they did dislcaim about the different on ERC20 and BSM....

At this point im in serious doubt about if they will really transfer the tokens back after I pay the 500USD fee or its just another systemic scam of this exchange....

Anyone had this experience with BKEX and after paying 500USD handling fee got his problem fixed?

Thanks to all for atention

You shouldn't give them another 500 USD, they will take the 500 USD out of the tokens you transferred. Don't give any extra money.

If I may suggest, please don't send another 500 USD to these people, because why such expensive fee as handling fee?
I only encountered this kind of scam attempt before via telegram when someone posing as official staff of the exchange to resolve my case.
They will give you instructions on how to send the "handling fee" but it turned out, he was a scammer and not part of the exchange.

So did you confirm that person/individual is part of the bkex exchange?
I agree that the funds you have with them is big already, but if you will send more, high chance you will be screwed again.
Try reaching out their official email accounts or their online support from their site itself.

edit: It seems you already got in touch via their live support from their site.
But asking for 500USD as handling fee, you need to look for other options first before sending again.
Unfortunately, they don't have thread here so hard to ask for assistance from them via this forum.
Next time, use small amount first if the coin involved can be transacted in various networks.

[changellyscam]

Im talking now on the support email that appears on BKEX official website  --->   support@bkexer.com


But same shit  they keep asking the 500usd handling fee...

https://ibb.co/1dpn7hJ

[The Sceptical Chymist]

This is rather normal on exchanges when depositing currencies on the wrong chain, ftx and Binance both have their fee if you want to recover funds that were deposited on the wrong chain.

OK, I think it'd be just good customer service to fix the problem without charging the customer for a silly error like this--but to charge $500?  That's just a straight-up shitty practice, and that tells me they're willing to gouge anybody and everybody they can, because obviously they care more about $500 than they do about keeping someone using their exchange and/or about a disgruntled customer creating a black mark on their reputation like OP did.

I've never heard of BKEX, by the way.  Are they a really small, unregulated exchange or one that just services a single country or something?

At this point im in serious doubt about if they will really transfer the tokens back after I pay the 500USD fee or its just another systemic scam of this exchange....

I'd be in doubt about that as well, and I bet you're quite conflicted as to what to do.  That's a lot of money you stand to lose if you don't pay them, and if you do, you run the risk of them stealing another $500 from you.  I wish I had some sage advice for you, but it's a tough call on this one.  If they don't have an extensive history of scam accusations against them, I might send the $500 (even though it's outrageous) but again, I don't know anything about BKEX.

Im talking now on the support email that appears on BKEX official website  --->   support@bkexer.com

But same shit  they keep asking the 500usd handling fee...

Pretty sure that's all you're going to hear from them, unfortunately.  Whatever you decide to do, keep this thread updated if you would.  I know I'm interested in the outcome.  Good luck.

[Quickseller]

This is rather normal on exchanges when depositing currencies on the wrong chain, ftx and Binance both have their fee if you want to recover funds that were deposited on the wrong chain.

OK, I think it'd be just good customer service to fix the problem without charging the customer for a silly error like this--but to charge $500?  That's just a straight-up shitty practice, and that tells me they're willing to gouge anybody and everybody they can, because obviously they care more about $500 than they do about keeping someone using their exchange and/or about a disgruntled customer creating a black mark on their reputation like OP did.

The exchange has to access the private keys, which is not trivial. They have real expenses in attempting to recover the tokens. $500 might be excessive and there should be an option to pay out of the tokens being recovered.

Most, if not all exchanges will change a significant fee to try to recover tokens/altcoins sent to the wrong address type.

[Coin_trader]

Im talking now on the support email that appears on BKEX official website  --->   support@bkexer.com


But same shit  they keep asking the 500usd handling fee...

That's very risky and shady now. There handling fee is very high while the service that will gonna do is just to input there private key on a different blockchain. Asking additional expensive fee instead of just deducting it to the balance that they are being held is very scammy. At first I thought that there support is just pulling some shady offer to you but now I think this really there official policy on handling this things.

I suggest to post this issue including the Screenshot of there conversation on twitter and tag them. Contact this guy @RealCryptoV on telegram. He is famous for exposing scammer in crypto so that Bkex will take seriously your concern. We ask his help when we are fighting against Airfox who fck up investors. I hope it help

This is his telegram news channel: https://t.me/CryptoVigilanteANN

[Taskford]

They shouldn't take anything since for what I know the exchange representative will not ask any money from their users and impersonators are rampant on social media channels so better verify first this issue to the real one and ask about this issue on their legitimate channels so that you can verify how true the 500 handling fee ask by them.

Also listen to what other suggested to you since they have good pointers to follow and let see if those suggestion could really help you.

[AlexSimion]

They shouldn't take anything since for what I know the exchange representative will not ask any money from their users and impersonators are rampant on social media channels so better verify first this issue to the real one and ask about this issue on their legitimate channels so that you can verify how true the 500 handling fee ask by them.

Also listen to what other suggested to you since they have good pointers to follow and let see if those suggestion could really help you.

Actually it's quite normal for him to have to pay a fee to recover that . He messed up ,  apparently 10000$ isn't enough for him to make sure that he sent to the correct address.

Theoretically most exchanges wouldn't even give him the chance to recover that ,  since recovering them would mean access to the private keys , which is a big no-no.


So yeah , having to pay 500 $   to make up for a mistake he made himself ,  isn't exactly  scamming behaviour . 

[Coin_trader]

They shouldn't take anything since for what I know the exchange representative will not ask any money from their users and impersonators are rampant on social media channels so better verify first this issue to the real one and ask about this issue on their legitimate channels so that you can verify how true the 500 handling fee ask by them.

Also listen to what other suggested to you since they have good pointers to follow and let see if those suggestion could really help you.

Actually it's quite normal for him to have to pay a fee to recover that . He messed up ,  apparently 10000$ isn't enough for him to make sure that he sent to the correct address.

Theoretically most exchanges wouldn't even give him the chance to recover that ,  since recovering them would mean access to the private keys , which is a big no-no.


So yeah , having to pay 500 $   to make up for a mistake he made himself ,  isn't exactly  scamming behaviour . 

It's not normal since other exchange doing that service without any service just like what happened to me on my deposit on Hitbtc before. I send my token to a wrong address while it has a different blockchain, They retrieve my balance and credit it after a series of discussion to there support for a week that's why at first I thought that BKEX exchange support is the only problem. I provide screenshot of the proof that Hitbtc support really help me to solve my problem despite there tarnished reputation here in the forum. The amount I loss that time was almost equal to the money of OP.

[noorman0]

User error is an opportunity for support to blackmail, a practice that most exchanges use.

The exchange has to access the private keys, which is not trivial. They have real expenses in attempting to recover the tokens. $500 might be excessive and there should be an option to pay out of the tokens being recovered.

Most, if not all exchanges will change a significant fee to try to recover tokens/altcoins sent to the wrong address type.

Not a coding expert here, but I think accessing the OP's account wallet with a privatekey won't interfere with the exchange's transaction log itself because it's a different network and obviously this exchange doesn't support it. It's just that some of the support is bureaucratic or has weak technical knowledge making this kind of case seem difficult to solve.

[changellyscam]

User error is an opportunity for support to blackmail, a practice that most exchanges use.

The exchange has to access the private keys, which is not trivial. They have real expenses in attempting to recover the tokens. $500 might be excessive and there should be an option to pay out of the tokens being recovered.

Most, if not all exchanges will change a significant fee to try to recover tokens/altcoins sent to the wrong address type.

Not a coding expert here, but I think accessing the OP's account wallet with a privatekey won't interfere with the exchange's transaction log itself because it's a different network and obviously this exchange doesn't support it. It's just that some of the support is bureaucratic or has weak technical knowledge making this kind of case seem difficult to solve.

Exactly is as easy as loging in metamask and do a tx lol

By the way they accepted to take the handling fee from the tokens to send back.

https://ibb.co/tYYKG9X

[Quickseller]

The exchange has to access the private keys, which is not trivial. They have real expenses in attempting to recover the tokens. $500 might be excessive and there should be an option to pay out of the tokens being recovered.

Most, if not all exchanges will change a significant fee to try to recover tokens/altcoins sent to the wrong address type.

Not a coding expert here, but I think accessing the OP's account wallet with a privatekey won't interfere with the exchange's transaction log itself because it's a different network and obviously this exchange doesn't support it. It's just that some of the support is bureaucratic or has weak technical knowledge making this kind of case seem difficult to solve.

I don’t think it is an issue with the transaction logs, the issue is with having to actually access the private key. This is not trivial. Precautions need to be taken when accessing the private key, and this is probably not as simple as an engineer accessing the key and manually creating a transaction. Most likely, this will involve someone creating a script that gets the private key, calculates the address, checks the relevant blockchain, and creates a transaction, all without a human having access to the private key. This script, or scripts if multiple systems are involved, will need to go through testing to ensure that it is safe and does not leak any sensitive information.

[Taskford]

They shouldn't take anything since for what I know the exchange representative will not ask any money from their users and impersonators are rampant on social media channels so better verify first this issue to the real one and ask about this issue on their legitimate channels so that you can verify how true the 500 handling fee ask by them.

Also listen to what other suggested to you since they have good pointers to follow and let see if those suggestion could really help you.

Actually it's quite normal for him to have to pay a fee to recover that . He messed up ,  apparently 10000$ isn't enough for him to make sure that he sent to the correct address.

Theoretically most exchanges wouldn't even give him the chance to recover that ,  since recovering them would mean access to the private keys , which is a big no-no.


So yeah , having to pay 500 $   to make up for a mistake he made himself ,  isn't exactly  scamming behaviour . 

So do you think its fair for their costumer to be ask such huge amount for recovering their funds? if its ok to you then you are tolerating a corruption happening if that one is a legitimate support of that exchange since they can work with it legitimately without asking any amount to their costumers. But anyways hopefully OP can solve his issue since its not small amount which  easily to forget then move on.

[RapTarX]

So do you think its fair for their costumer to be ask such huge amount for recovering their funds? if its ok to you then you are tolerating a corruption happening if that one is a legitimate support of that exchange

That's an extra work for them & out of their contract. I wouldn’t even surprise if they would deny tk deposit the amount; however, they must leave the fund as it is for always.
Exchanges usually don't support a chain & that's for a reason of course. They have contract with you to pay only if you follow the rules and their terms.
Doing such work is extra burden for them. From ethical practice point of view, they should recover you fund but they are not forced to do so.

[shasan]

The exchange site might be a scam exchange but as you have sent the fund on the different network the fund should be lost which I noticed at the time of sending fund from different network. Their other wallet might be same or they might have the private key and if so they may recover the fund. If they do not receive it directly and they might have the private key from where they will recover the fund I think they might have right to claim a fee for that. Their might have a new case many a times but all might not shown or known at beginning.

[ScamViruS]

First when I contact support they say " we only support ERC20" kind of trying to convice me that the funds are totally lost... So I tell thems the priv Key and the public adresses are the same  for ERC20 and Binance Smart chain, and for my surprise and here is why I think if they are not a scamm exchange they just act like....  they ask me 500U for "handling fees"

The first mistake you made here was to send your funds to a different network. Since they say guidelines before depositing on any exchange, if you send funds to a different network, it will be lost. So here you have made a big mistake.

And secondly, it certainly can't be a professional way for an exchange's team to ask for money from their customers in this way. So everyone should be careful about this exchange.

[changellyscam]

Just for update, 7 days after acepting the handling fee still not having the funds.

https://ibb.co/tYYKG9X

[changellyscam]

For update, they release the funds arround 10 days after accepting to pay the handling fee....


But now i found myself in a new bad situation with this damn scamming exchange:


Im trying withdraw from the exchange btc, i did  a tx for it, they took  0.000500 BTC for fee... but what they REALLY PAY for the tx fee is just ridiculous... 0.00000973 BTC for fee... so i guess im going to be waiting the tx for days or weeks..........perhaps months....


This is the Tx id


https://btc.com/btc/transaction/401fac9202de257c13147ca84ff1005e35755ac9ae577ba2ecdc42792884d44b

And the proof of the 0.000500 BTC fee:

https://ibb.co/bdVrj2N

[DaveF]

Actually they gave you a deal on the withdraw fee.
If you look here:
https://www.bkex.com/help/instruction/33
They show the withdraw fee as 0.0008
Either way the TX cleared hours ago.

I am actually surprised they did it this quickly, most exchanges will not fix cross chain / wrong address situations in less then a few months.

-Dave