Hello guys,
I was wondering if any of the forum moderators were in a position to have this re-examined for me.
I placed three bets on the tennis match between Luca Nardi and Alexey Vatutin in Forli Challenger. Two I placed last night (European time), and one this morning. Nardi won the match and covered the plus handicap, so all these bets should have been settled as winners.
Instead, on inspecting after the match, they were mysteriously cancelled. I contacted the support team, as initially I just suspected it was a simple error, and I was informed that the bets were cancelled due to 'there being an error with the odds'.
I could perfectly understand this if they had displayed the odds the wrong way around or were miles away from consensus market lines, but this was absolutely not the case. In fact, at the time of my first bet (match odds at 2.23 decimal), bet365 were offering 2.50, and Pinnacle too were offering ~2.30. You can verify these facts on oddsportal.
The second match odds bet is the same story, I bet at 1.84, and again, this was a market consensus price at the time of striking.
There was strong line movement in favour of Nardi, but the whole market was offering 2.20+ last night and indeed many books even closed above 1.84 so to claim either of these bets, or the handicap, was down to an error with the odds is just nonsense. Indeed, if every time one gets good line movement the bets are cancelled due to an 'error', what is the point of betting at all? One cannot win!
As far as I can see it, they were beaten fair and square, and are now cheating me of my winnings!
I am happy to provide any more information for anyone who can help in this case.
Here is a screenshot of the bets in question:
https://ibb.co/qjCt7sXThank you.
Tom
