Update
Still 20 days after they block me no answer for emails
Don’t deposit this scam site
They just steal your money
The real problem is simple as reported by Upgrade00
People should make a basic check on line before depositing money in a site.
Despite they are widely promoted online in several platforms (also not related to crypto field) this not means the site can be trusted.
Also, they have one of the worst reputation I have seen for a gambling site.
At this point you have (unfortunately) learn an important lesson that maybe can save your money from another scam. Next time make a basic a search, and if in doubt, ask information here on forum, it's an encyclopedia of information.