What are the most important features of an online crypto casino?

[MCVXYZ]

I just play poker for fun with bitcointalk communitty,therefore I chose engagement with forum community,but without doubt, the security of personal data and customer service is very important too.

[Rengga Jati]

As long as they reply the inquiry at forst and still update the customer about the status of the complaint it will be understable. But if it will took time and the customer always ask for update but they can’t give an answer it can be a different question. Though a Reputable casino will not risk their name for complaints and they may find ways to answer all inquiries like hiring extra manpower in their team or inprove their chatbots to accompany all questions.

Well yeah, it is about the response from their CS support and also how they make the problem solving or solution that are good for both.
Actually, some casinos use chatbots, but some are not. They also commonly provide certain manpower to overcome or facilitate the CS support moreover for further issues that must be solved. But yeah, it may need more time moreover for the big or complex problems.

Responsiveness to complaints   - 10 (23.8%)
Customer service   - 12 (28.6%)

So, so far, the two are the top votes. Well, and both of those are related each other, about customer service and also responsiveness to complaints. It makes sene that users need something that is actually responsive and helpful enough if we get some troubles or problems, in everywhere, not only in gambling platforms.

[xSkylarx]

...
I always think that payout speed added a good rating for a gambling site.
...

it doesn't surprise me that much because... I think this is a solved problem for all crypto casinos compared to FIAT casinos which require at least 24 hours or a few days for a payment to be issued. here funds received are definitely confirmed with few blocks...

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant, whereas fiat is instant depending on the payment method, the faster the payment method, the higher the fees, which is a major issue. Unless there is a problem, I do not see any fiat casinos that require a 24-hour waiting period for withdrawals usually this are instant or takes hours , this really depends where you will be sending it

[traderethereum]

A good customer care service in my opinion is the best features to look at for reasons been that  no matter how good the graphics and variety of crypto currency maybe there is never a 100% satisfaction and definitely customers would have issues and the ease and rapid response to customers complaints would make a better casino before considering how well the relate to Bitcointalk forum

I am sure every casino will give 24/7 support for their members because they want to provide satisfaction and do not want to disappoint them.
But unfortunately, no matter how good the customer service is, if their members do not want to wait for a while and give time for the customer services to check the problem, it will no use and we will always complain about anything.
We need to realize that not only us who have a problem and even if the casino is big, they can get many complaints from their members but as the reputable casino will still solve the case and it needs some time to do it.

[AicecreaME]

Hey guys,

I have created this poll to see what your ideas are in this.
So what do you say, what are the most important features for you in an online crypto casino?

Please choose five, and if you think of something else I haven't covered, please let me know.

Thanks,
Karl
Bitcasino.io

Unfortunately, I can't vote for more than one point, so I have skipped voting. For me, below parameters are most important parameters for an online casino,

1. Payout speed
2. Responsiveness to complaints
3. Security
4. Customer service
5. Engagement with Bitcointalk community

An my most favorite one,

** No KYC for whatsoever reason!

I agree with this list of priorities. Although the arrangements are not really according to my preferences, these things are the things I am also looking for in an online crypto casino. The payout speed is of importance because there would be times that you will have an urgent situation. It would be best if a casino would have a fast process of withdrawal if not instantly so that the clients would be at ease with their funds. They could withdraw anytime, anywhere without a hassle. Responsiveness to complaints and customer service I guess are alike in purpose. This is important because in almost every platform and website, whether we like it or not, we will experience some concerns and maybe minor inconveniences that could be resolved by the customer representatives. The way they would handle the issues and complaints laid out by the clients is essential because that could identify how they are as a casino. If they are a type of casino that is only after the benefits, or if they are the type of casino that is also after the customer's welfare.

Engagement with the Bitcointalk community would be nice as well. Actually, just as I think about it, it makes sense that this is on the list. If the casinos would have a healthy and interactive engagement in the community, they could easily encourage users to know more about them and maybe try them out as well. They could garner potential players if they would engage in the forum's thread. Maybe post the things they offer and also attend to the needs of their current clients so that they won't be left in the dark. Interacting with the players here in the forum and addressing their concerns, issues, and questions could definitely help both sides. Clients being able to have good customer care and experience and the casino making their name be more trusted and reliable.

And of course, the ever-controversial KYC. Since not everyone preferred undergoing KYC, it would be a plus to those casinos who would not require it. The identity and personal information are needed to be secured which I understand why most people became off with the idea of having and undergoing it.

[pawanjain]

...
I always think that payout speed added a good rating for a gambling site.
...

it doesn't surprise me that much because... I think this is a solved problem for all crypto casinos compared to FIAT casinos which require at least 24 hours or a few days for a payment to be issued. here funds received are definitely confirmed with few blocks...

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant, whereas fiat is instant depending on the payment method, the faster the payment method, the higher the fees, which is a major issue. Unless there is a problem, I do not see any fiat casinos that require a 24-hour waiting period for withdrawals usually this are instant or takes hours , this really depends where you will be sending it

Fiat withdrawals generally takes more than 24 hours to get withdrawn into our bank account.
Although I have never encountered a fiat withdrawal on fiat gambling website but on other platforms it generally takes 2-3 days.
Crypto on the other hand is quite instant where it takes just a few minutes to less than 24 hours to get the coins into our wallet.
Some of the gambling site has flexible options to choose the speed of getting the withdrawal which is one of the best features a gambling site can implement.

[$crypto$]

A good customer care service in my opinion is the best features to look at for reasons been that  no matter how good the graphics and variety of crypto currency maybe there is never a 100% satisfaction and definitely customers would have issues and the ease and rapid response to customers complaints would make a better casino before considering how well the relate to Bitcointalk forum

I am sure every casino will give 24/7 support for their members because they want to provide satisfaction and do not want to disappoint them.
But unfortunately, no matter how good the customer service is, if their members do not want to wait for a while and give time for the customer services to check the problem, it will no use and we will always complain about anything.
We need to realize that not only us who have a problem and even if the casino is big, they can get many complaints from their members but as the reputable casino will still solve the case and it needs some time to do it.

Waiting for a while it doesn't matter the service will definitely give its best to serve it even on livechat it always moves faster and if we wait a little we have to be reasonable because the complaints are not from someone or a little or even more but the casino support always gives the best.

I think the casino definitely has a 24/7 space for its members to be able to interact via livechat and it is their responsibility as support to provide the best possible response.

[Adbitco]

1. Sign up speed
2. Payout speed
3. Security
4. Customer service
5. Bonuses & offers

Most of platform offer huge bonuses make it very competitive across the betting platform, security everyone is responsible for their personal security ECT.

[Fatunad]

...
I always think that payout speed added a good rating for a gambling site.
...

it doesn't surprise me that much because... I think this is a solved problem for all crypto casinos compared to FIAT casinos which require at least 24 hours or a few days for a payment to be issued. here funds received are definitely confirmed with few blocks...

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant, whereas fiat is instant depending on the payment method, the faster the payment method, the higher the fees, which is a major issue. Unless there is a problem, I do not see any fiat casinos that require a 24-hour waiting period for withdrawals usually this are instant or takes hours , this really depends where you will be sending it

If you do talk about blockchain confirmation then this is out of hand of the platform itself.It do usually talks about instant processing of withdrawals or sending it and the rest is out of their
control which is really that normal to think off what matter most here is that people would really be in concern if its been processed directly or would need to wait until it would be
manually pushed which isnt really ideal at all.Fiat casinos? Cant really be denied that it is also fast but in terms of fees and anonymity then we do know already these
cons.

[tabas]

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant,

Bitcoin and ethereum takes time but it's not really that long to wait until they get a confirmation. There are those casinos that have a good feature with crypto deposits and they're good with 0 confirmation and they're already allowing you to use that deposit while it's not yet being confirmed.

whereas fiat is instant depending on the payment method, the faster the payment method, the higher the fees, which is a major issue. Unless there is a problem, I do not see any fiat casinos that require a 24-hour waiting period for withdrawals usually this are instant or takes hours , this really depends where you will be sending it

If it's coming from a bank transaction, it will really take time for the wire transfer. That's why if you're for the fiat deposit, I guess it will be longer than the few minutes of waiting for the big crypto deposits.

[Vaskiy]

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant,

Bitcoin and ethereum takes time but it's not really that long to wait until they get a confirmation. There are those casinos that have a good feature with crypto deposits and they're good with 0 confirmation and they're already allowing you to use that deposit while it's not yet being confirmed.

Yes, there are platforms which gives instant deposit getting visible on the balance and the same allows the user to spend it even before the confirmation of the transaction. This is good, but the same doesn't look like a needed one. Because who expect an instant deposit is a user who is in the losing streak. Maybe if he gets little break, he might get out gambling for some time and controls the emotions of spending to recover the loss immediately. So, I expect gambling platforms to have some particular time set on deposit than reflecting the balance instantly.

[chaser15]

Yes, there are platforms which gives instant deposit getting visible on the balance and the same allows the user to spend it even before the confirmation of the transaction. This is good, but the same doesn't look like a needed one. Because who expect an instant deposit is a user who is in the losing streak. Maybe if he gets little break, he might get out gambling for some time and controls the emotions of spending to recover the loss immediately. So, I expect gambling platforms to have some particular time set on deposit than reflecting the balance instantly.

Is that even have a relation? How can a deposit time lead to a gambler being an addicted one?

It doesn't matter whether the deposit is instant or not. A gambler will be a gambler regardless of the speed of the confirmation time. It doesn't change the whole thing in general.

I don't see it that way nor any link connecting the situation you have given.

[Bitinity]

Yes, there are platforms which gives instant deposit getting visible on the balance and the same allows the user to spend it even before the confirmation of the transaction. This is good, but the same doesn't look like a needed one. Because who expect an instant deposit is a user who is in the losing streak. Maybe if he gets little break, he might get out gambling for some time and controls the emotions of spending to recover the loss immediately. So, I expect gambling platforms to have some particular time set on deposit than reflecting the balance instantly.

Is that even have a relation? How can a deposit time lead to a gambler being an addicted one?

It doesn't matter whether the deposit is instant or not. A gambler will be a gambler regardless of the speed of the confirmation time. It doesn't change the whole thing in general.

I don't see it that way nor any link connecting the situation you have given.

You are right, instant deposit has nothing to do with what is mentioned by Vaskiy. Someone make a deposit, means that s/he want to play at the time after deposit. I have never seen any player who make a deposit then take a break for a while before starting gambling as I cant find the point of taking a break after send the money to the casino. I also confuse how he connected instant deposit with players who are in losing streak. If someone want to get out of gambling, simply do not make any deposit instead of expecting a casino to have long waiting time for the deposit to be reflected in the account.

[traderethereum]

A good customer care service in my opinion is the best features to look at for reasons been that  no matter how good the graphics and variety of crypto currency maybe there is never a 100% satisfaction and definitely customers would have issues and the ease and rapid response to customers complaints would make a better casino before considering how well the relate to Bitcointalk forum

I am sure every casino will give 24/7 support for their members because they want to provide satisfaction and do not want to disappoint them.
But unfortunately, no matter how good the customer service is, if their members do not want to wait for a while and give time for the customer services to check the problem, it will no use and we will always complain about anything.
We need to realize that not only us who have a problem and even if the casino is big, they can get many complaints from their members but as the reputable casino will still solve the case and it needs some time to do it.

Waiting for a while it doesn't matter the service will definitely give its best to serve it even on livechat it always moves faster and if we wait a little we have to be reasonable because the complaints are not from someone or a little or even more but the casino support always gives the best.

I think the casino definitely has a 24/7 space for its members to be able to interact via livechat and it is their responsibility as support to provide the best possible response.

That is what will happen to us if we have a problem in the reputable casinos and they will not let their members be disappointed without any right explanation about their problem.
The support system will try their best to solve every problem they got from the member's report, so we need to give them more time to do their jobs by helping us solve our problem.
But a support system is not one of the important things in the casino because there are many things that the casino must have to become a reputable casino.

[Silberman]

The casino will be always in profit, no doubts about it. But I can understand a gambler who sees a lot of benefits in cashback feature. As you said, if he loses 1000$ and the casino returns 200$ back to him, it means less 200$ the gambler will have to spend from his own pocket to keep betting. Moreover, being lucky it's possible to recover the initial loss with the extra 200$ given by the casino, who knows...

For daily gamblers I think cashback has a big impact on long run: they can play for longer, spending less.

Having a cashback feature is really important for the casinos, in fact I would venture to say that it is even more important than bonuses, if you were to give a person a bonus of 100 dollars for a 1000 dollar deposit or give them a cashback of 100 dollars for each 1000 dollars they lost at the casino I think people subconsciously prefer the latter than the former, the bonus is nice and all but been able to recover a part of the money that you lost has more impact and it is more appreciated by the gamblers, even if at the end you are still receiving the same amount of money back.

[dustboy]

The casino will be always in profit, no doubts about it. But I can understand a gambler who sees a lot of benefits in cashback feature. As you said, if he loses 1000$ and the casino returns 200$ back to him, it means less 200$ the gambler will have to spend from his own pocket to keep betting. Moreover, being lucky it's possible to recover the initial loss with the extra 200$ given by the casino, who knows...

For daily gamblers I think cashback has a big impact on long run: they can play for longer, spending less.

Having a cashback feature is really important for the casinos, in fact I would venture to say that it is even more important than bonuses, if you were to give a person a bonus of 100 dollars for a 1000 dollar deposit or give them a cashback of 100 dollars for each 1000 dollars they lost at the casino I think people subconsciously prefer the latter than the former, the bonus is nice and all but been able to recover a part of the money that you lost has more impact and it is more appreciated by the gamblers, even if at the end you are still receiving the same amount of money back.

Cashback or rakeback? As what I know, cashback is a money back given to us a player based on how much we lose while rakeback is a money back based on how much we have wagered. I would prefer to chose casino with rakeback than cashback. If the offer is cashback, means that we will not get anything when we win while we rakeback will give us something back no matter we win or lose.

[magneto]

Yes, there are platforms which gives instant deposit getting visible on the balance and the same allows the user to spend it even before the confirmation of the transaction. This is good, but the same doesn't look like a needed one. Because who expect an instant deposit is a user who is in the losing streak. Maybe if he gets little break, he might get out gambling for some time and controls the emotions of spending to recover the loss immediately. So, I expect gambling platforms to have some particular time set on deposit than reflecting the balance instantly.

Is that even have a relation? How can a deposit time lead to a gambler being an addicted one?

It doesn't matter whether the deposit is instant or not. A gambler will be a gambler regardless of the speed of the confirmation time. It doesn't change the whole thing in general.

I don't see it that way nor any link connecting the situation you have given.

You are right, instant deposit has nothing to do with what is mentioned by Vaskiy. Someone make a deposit, means that s/he want to play at the time after deposit. I have never seen any player who make a deposit then take a break for a while before starting gambling as I cant find the point of taking a break after send the money to the casino. I also confuse how he connected instant deposit with players who are in losing streak. If someone want to get out of gambling, simply do not make any deposit instead of expecting a casino to have long waiting time for the deposit to be reflected in the account.

That is a really good point.

Back when I played dice, I used to exclusively play on Bitsler because of the fact that they would offer instant deposits without any confirmations on the bitcoin network, as compared to their competitors such as PD which were a lot more reputable but didn't offer that.

People simply don't have the patience to wait around like that.

[tabas]

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant,

Bitcoin and ethereum takes time but it's not really that long to wait until they get a confirmation. There are those casinos that have a good feature with crypto deposits and they're good with 0 confirmation and they're already allowing you to use that deposit while it's not yet being confirmed.

Yes, there are platforms which gives instant deposit getting visible on the balance and the same allows the user to spend it even before the confirmation of the transaction. This is good, but the same doesn't look like a needed one. Because who expect an instant deposit is a user who is in the losing streak. Maybe if he gets little break, he might get out gambling for some time and controls the emotions of spending to recover the loss immediately. So, I expect gambling platforms to have some particular time set on deposit than reflecting the balance instantly.

Losing streak or not, that feature is good for those who don't have much patience. When you've deposited and don't want to wait for confirmation then you better look for that casino where you can instantly play after the deposit.
Well, it's not about getting a break or so. What's important to the casino is that they're making their customers enjoy and the most important, deposit.

[Fatunad]

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant,

Bitcoin and ethereum takes time but it's not really that long to wait until they get a confirmation. There are those casinos that have a good feature with crypto deposits and they're good with 0 confirmation and they're already allowing you to use that deposit while it's not yet being confirmed.

Yes, there are platforms which gives instant deposit getting visible on the balance and the same allows the user to spend it even before the confirmation of the transaction. This is good, but the same doesn't look like a needed one. Because who expect an instant deposit is a user who is in the losing streak. Maybe if he gets little break, he might get out gambling for some time and controls the emotions of spending to recover the loss immediately. So, I expect gambling platforms to have some particular time set on deposit than reflecting the balance instantly.

Losing streak or not, that feature is good for those who don't have much patience. When you've deposited and don't want to wait for confirmation then you better look for that casino where you can instantly play after the deposit.
Well, it's not about getting a break or so. What's important to the casino is that they're making their customers enjoy and the most important, deposit.

We've seen those instant deposits wayback but casinos now are requiring at least 1 confirmation before it would credit out on the gambling account because there are situations which these instant deposits been used
for double spending which means thats a total loss for the gambling site which they had made out such changes which i do see for it to be just fair and right.Yeah most gamblers are impatient
whenever they do make out deposits they do tend to play right away which isnt always the case.

[gagux123]

What do you mean?

Like a table or bracket of all the gambling sites then there's a mark if one of the following features are present on that site?

I think on some gambling review site, we might see it but that wasn't making sense since the verdict comes from their own research. We can't generally say that it's the real status of the site since everyone has different preferences.

GamblingBro reviews, for instance, offer unbiased opinions without affiliate links to the casino being reviewed or potential conflicts of interest. Most of the features mentioned in this topic are included in his reviews and rated so you can compare them across casinos.

Sorry, I believe I wasn't very specific in my question, but the user @decodx answered partially my question.

I would like to know about any site that offers a comparison with the casinos nowdays, something similar with a review, analyzing the features, for example, comparing security, bonus, customer service and other things.

But anyway, thanks @harizen and @decodx