Hey, guys. I'd like to warn you all not to play on wintomato.com ever. This site is a scam without proper support and it's going to be a waste of both your time and money.

ALL PROOFS ARE HERE:
https://imgur.com/a/ziEki1o

HERE IS THE STORY:
On January, 6 I made my first deposit on wintomato.com of 500 DOGE (screenshot available with the link above)
https://dogechain.info/tx/c7b018aac2cb5db9caae84e9c871099580b34e4924f1544d8a3e131f5b7123ec

On January, 22 I made another deposit of 0.085 BCH:
https://blockchair.com/bitcoin-cash/transaction/6cb2110745e4d99e5fc11fece7b7a62d8f2005cdcee119ccd00d861422fc10f4

With luck and skill, I managed to make my initial 500 DOGE to around 6000 DOGE in the next 17 days.
Then, on January, 23 I requested my first withdrawal of 6249 DOGE. After a few hours, my request was rejected by "poliperhonet" (guess it's their admin) with a comment "bot farming activities" and my DOGEs were returned on the account's balance. Since I hadn't performed any of these "activities" I decided to seek justice and to fight for my rights. So, I wrote to the chat moderator and after another few hours of debates, he asked me to make another withdrawal request. I requested then 6000 DOGE and after 40 minutes it was processed by our old friend "poliperhonet". But the story does not end on these good news.

Since I had some DOGEs left on my account's balance and my playing strategy started to twist, I decided to withdraw the rest of 164 DOGE.
On January, 27 I requested a withdrawal of 164 DOGE. Next day I found my withdrawal declined and all DOGEs "confiscated" with a comment "Pandora Faucet Farming". This time they didn't return the requested amount back to my account's balance but simply confiscated it. Of course, I wrote to support again. After 3 days of exchanging messages with a moderator, he finally told me to send an email to their official support address, because they were somehow unable to solve my issue via chat this time. Clearly, there was no logic in such behavior, since my first cashout problem was successfully solved within the chat conversation. I guess, the reason of why all of a sudden it became impossible to solve my current problem in the same way, will remain a mystery.

Anyway, on January, 30 I did send an email with all the explanations to their support. The exact email content is shown on one of the screenshots available with the link to proofs I've posted above.
To the day, there is no response to my email.

Since I didn't receive any response via email, I wrote to the chat moderator again. After another dozen hours he answered that my DOGEs will not be returned and if I need more explanation I should contact support. His exact answer is also available on the screenshots above.
Of course, I didn't write another useless email because of 2 reasons:
- I still didn't get any answer to my email, so why write another one?
- I don't need their "explanations", I need my money. They never provided me with any explanation regarding my first initially rejected withdrawal, neither did they explain to me why they decided to pay it after all. Guess they just were hoping that I will forget about it. And after they got to know that I won't, they simply confiscated my second WD.

RESUMING all this, I can make some bulletproof conclusions:
1) Administrators of casino wintomato.com are lying to their customers by ensuring them that "the withdrawal process is fully automated". Of course, withdrawals are not "instant" as casino administration claims it to be.
2) wintomato.com can confiscate your crypto instead of processing your legitimate withdrawal request. Just because they can. No fair reason takes place, no explanations, no proofs of player breaking the rules.
3) Poor support: moderators seem to be completely useless in serious questions like withdrawals. Seems like they are playing a middlemen role and just pass your message further to the administrators. Email support does not answer more than 5 days already.

=====>

SCAM.

P. S.: Their representative's account is wintomato and you can check his trust summary here: https://bitcointalk.org/index.php?action=trust;u=3346646

Done. Thanks for the advice.

Well, As far I know. Wintomato is a Sister casino of Casinoroyale.bet. Casino royale had a few Scam accusations before. You may check it from here.

"Scam Warning" (WITH PROOF) www.casinoroyale.bet proved not provably fair -
i got scamed by casinoroyale.bet
(Scam Alert) www.casinoroyale.bet is a scam casino


About this one, I guess Moderators doesn't have a back-office and they work like a middle man. I don't know if it's true. But, moderators are mostly hired just to manage the community. At least wintomato and Casino royale doing this. I guess Moderators doesn't have access to users' data. So, They are unable to help you. Based on your post, I can say this is a shady scam attempt. No matter how much is the amount.

I can suggest to you one thing, I don't know who is the Goldenberg is. But, The casino owner is Anil. He was my good friend. I don't have had communication with him for the last 8-9 months. I guess sharing personal information is not allowed here. But, I can share the owner's Telegram handle. You can knock Anil on Telegram @anil56380. If support is not responding. You can tell him about this. Good luck.

have you created the Flag already? If yes, Edit the OP And Include your Flag link on the OP so it help's everyone to look and support/oppose the Flag. I am not a DT member. I don't know if my support/opposes worth anything. But, I will keep doing the right thing even if doesn't matter.
Their Admin Anil was my friend. But, if his casinos doing shit like this, I won't support his casino. I will always be on the right side. No matter if he is my friend or enemy. Even if my enemy does right things and my friend does wrong. I would support my enemy. Anyways, good luck mate. Hope you will get a solution since this is not that big amount.

Hello,

Your account was engaged in bot farming activities, which assumes gaining funds from bot actions, the action is simple: the user requests faucet and makes monotonous, high payout bets;

Before the deposit you gained substantial amount, around 2000 DOGE coins and then made deposit to cover your bot farming activities;


This is the screenshot of our fraud detection system which visualizes the activities (tap stands for the faucet and Dice stands for the single bet), which were tens of thousands:



And after BOT gained , you made deposit to hide your past actions ;


We are one of the most generous casinos, as we accept withdrawals even if the user wins from the faucet, but we have zero tolerance to the BOT faucet farmers who try to cheat the system; 

Don't try to mislead the community , we have instant deposits  and withdrawals and 100% provably fair system;
 

WTM

You may be right but can you point us to the exact rule in your terms and conditions that you believe this player violated! I may be wrong but I read the T&C and didn't find any thing related to the use of faucet or that prohibits the use of bots.

Having provably fair games doesn't mean anything if you will seize users' funds without a valid reason.

Also, this thread was created few months ago and OP contacted you via your official email, so what took you so long to respond?

2 Months+ and you decided to respond to the accusation today?

I agree with the negative feedback left on your profile. Judging from the screenshot and how you took long to respond. Your support is so poor and no one should put their money into your casino.

I might also add my negative feedback because of your actions.

Our website is trusted by thousands of players, you can visit and ask in the chat room everything is open;

We agree with you our response was late this happened due to technical error;

No matter how many people trusted you guys or not. 1xbit is a known scam casino, Still, a lot of players trusted them. That's why they keep doing business in the market.


I have never seen such a shitty excuse. The technical error cannot interrupt your response time in Bitcointalk. This doesn't make any sense. There are a lot of questions already raised by DT members. Answer them, please.


I don't think they can reveal it. I am also a moderator on another platform. It's forbidden to share how we detect bot activities. It could be the time difference between bet and faucet claims. As far as I know, They have an unlimited faucet. So, What they mean is, The OP created a bot. It's claimed Faucet and bet on Big payout, Claim again and bet again. The Bot repeats the same process until it hits a winning bet on the higher payout.



Nope, According to wintomato, OP Repeated the process ten thousand times. I don't think it's possible to attach ten thousand images here.




I didn't look at their Terms. But, Whoever the casino offers faucets, They don't allow faucet Farming and Faucet abuse. Using a bot to claim a faucet and hit bet automatically then claim the faucet again using a bot can be considered a Faucet abuse.

Nice to see that you are here to explain this situation. I am not sure how you say that support and Moderator tried their best because the Wintomato representative responded here after two months of creating the accusation. Even they are unable to explain the situation. You may have noticed that a DT member has tagged your account. You have answered this thread but didn't quote or mention any of them, so I guess they didn't get the notification yet. Try to knock them in PM regarding this matter and you can ask them to review this thread.

@Jawhead999, OP is also inactive here. But, Based on Wintomato's response, It looks reasonable to ban his account. I am not sure if any casino wants to ruin its reputation for such an amount.