Hello , users ! Sorry for my one post) but its my finaly fight with freewallet .
When i learn in school i create account on freewallet.org and receive my first big money Xd ..60000+ doge , in 2016 year its trash ( 5-10$ max )
but when i see Elon Musk tweet in 2021 year i remember of my wallet from freewallet but my email google and phone with 2fa its lost) ( 5 year))

I create ticket in freewallet in 2021 year , screen - https://imgur.com/a/XOn3gxu , i wait day , week and month BUT freewallet not change my mail ... he need again and again : bank statements , photo with binance , my photo , my international id , my photo with freewallet text and logo , my ID video , my ID photo again , my bank statements again , and video in binance transaction .... its trash , its BIG TRASH ... its not wallet ...scam ..

Now 2022 year and : freewallet need skype call - ok i call with him , now need video with binance - i sent this .. now freewallet is silent ..
the last time in 2022 I sent them a bank statement they were silent for almost a month ...

I wait simple change email more 11 month its good ? Or maybe fast ?

Now on my wallet - +- 6000$ and freewallet scam this - https://imgur.com/a/NcfsUKW

My ticket number -  329018 .


I do not believe that I will receive my money, but I hope as many people as possible find out about these scammers, thanks for reading this ..

Please accept my condolences,
For your info you are the xxth customer to complain to this forum out of 9xxx of their customers out there who are having the same problem. Currently they have to handle 999xxx customer complaints.

It seems that they deliberately let customer complaints pile up unhandled and this is enough reason for them not to rush the refunds they confiscate which makes customers give up.

Unfortunately, exactly like you, people come here after they've got scammed, instead of doing a little background check before entrusting a random website to hold their coins.
And yeah, you're, by far, not the first one complaining...

Sorry for your losses.

Same old story just like most of the freewallet users. I still don't know why the wallet service is still operating with all the scam accusations it has.

One user had to wait for over two years to have his documents "verified" 

Dear jason2001,

Apologies for any inconvenience you might have had with the verification procedure. We always strive our best to complete the procedure smoothly.

Checking your support ticket, we are glad to see that you've successfully passed the procedure and your email address has been changed.

If we can help with anything else, please let our specialists know.

Why would he get tired of it?  Apologies and feigning support is a lot more profitable than doing the right thing.

Freewallet's business model:

1. Lock customers' assets.
2. Politely string them along with KYC requests.
3. Sell your customers' assets when the market pumps.
4. Buy back your customers' assets when the market dumps.
5. Profit.

Hello bro ! I too have problem with freewallet , i sent video , photo , my photo , bank pdf files , but he say need wait) i hope i dont wait 1 year)

If you like "Elon" with the power of influence.

They will unlock your wallet "Instantly" without ID ~XD But the case for a regular user, getting unlocked is a lucky thing you are get with "Freewallet" apps. Keep in mind, this app is always lock customer fund with the word of "Security".

That's why I call them "Apps" since they're not wallet, because we the owner don't have fully access of our fund.