Sportbet.io lock my account. I cant play game or withdrawal

[dothebeats]

That is just not rubbish but my own opinion, I just hate that some people may not take advantage of the deposit offer, they will register on a gambling site, their deposit will not be suspended but their withdrawal would be suspended, no one is againsting that.

But if their withdrawal is suspended because of multiple accounts, I then meant that it is not bad for the gambling site to still be compassionate and check if the person have abused the 2 accounts like through deposit bonus offer. Although that is not yet related to what OP said but my opinion which may lead to further discussion.

Accounts are simply not checked on deposit because they DON'T check at that point. Most accounts are checked instead at withdrawal attempts, hence any flagged behavior becomes known at that point, whether it was because of them doing an abuse or not. It's simply a TOS agreement, nothing more, nothing else.

From a legal point of view, the bookmaker has no right to close an account for the so-called multi-account. if he has sent documents, they are obliged to pay regardless of the number of registrations from 1ip.
I recently read that they convicted a bookmaker with a license from Malta in the same case and paid with the interest 

Not if they included multi-accounting not being allowed on their TOS. That's the legal point of view.

TOS has no legal value.this is the opinion of the judge at the very beginning in high court cases. it is judged by the laws and not by the invented TOS.

True, but it still can be used as a basis for the case. That is why a lot of legal experts and people working with the law always tell us to read the fine print before checking that "I agree to the terms of service" as it can be used by the company against the user. Also, there is a reason why a lot of respected services, be it for crypto or not, communicate the changes on their ToS to all their users. A lot of people are downplaying these terms of service but in reality it makes a huge difference if you know what you're agreeing on.

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[Wiwo]

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

I have seen severally similar matters as this, but in the end the gambling companies are always right and the gambler the defaulter. They flagged your account with a reason of multi-accounting, then I believe that they must have explained it to you through the chat, either by providing link to your two accounts. They can't say you operated a dual account without linking it, and that is why I insist to see the screenshots of your conversation with them. Until then, they are innocent.
If sportbet.io attention can be called to this chat, I believe they will provide a clearer reason and evidence to which your account was blocked.

This case lack vital evidence to back up the claim by the ops, sportbet may have detected some abuse from your up to have warrant them banning your account and also given you the reason as multi-accounting which is against the T&C of most sites. But if what you posted in the figure posted is anything to go by then more screenshot evidence will be needed. And hopefully, a sportbet representative will respond to you at some point.

[Slow death]

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC,  i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

I have a sportbet account and have not had any problems with them, and I know that they are a casino with a high reputation. I suggest you do the following:

1 - post this on their ANN Thread, and wait to see what their response will be, if they will repeat that you have many accounts

2 - I would like to understand the following:

My account is:  hung1512c@gmail.com
I made a withdrawal from my account But it gave an error
You cannot withdraw for 48 hours after depositing for security reasons.
Please help me

why you made a deposit and in 48 hours you thought about withdrawing?

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

I have seen severally similar matters as this, but in the end the gambling companies are always right and the gambler the defaulter. They flagged your account with a reason of multi-accounting, then I believe that they must have explained it to you through the chat, either by providing link to your two accounts. They can't say you operated a dual account without linking it, and that is why I insist to see the screenshots of your conversation with them. Until then, they are innocent.
If sportbet.io attention can be called to this chat, I believe they will provide a clearer reason and evidence to which your account was blocked.

This case lack vital evidence to back up the claim by the ops, sportbet may have detected some abuse from your up to have warrant them banning your account and also given you the reason as multi-accounting which is against the T&C of most sites. But if what you posted in the figure posted is anything to go by then more screenshot evidence will be needed. And hopefully, a sportbet representative will respond to you at some point.

I think it's very strange all this, OP says that he did KYC and after having done KYC they found that he has many accounts, but the question is if he uses all these accounts at the same time or had any accounts in the past and also is very strange that someone with $80 can win in many games to the point of having $3600

[Cookdata]

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC,  i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

I have gone through some of the comments above me and most of the problems they highlighted that could result in your account being flagged can be avoided as follows:
1- Always read every casino's terms and conditions before you even open an account, it is not that hard to go through a single page to avoid future problems like the one you are facing right now.
2- Use a Vpn or Tor to wrap your IP address, don't give up your IP address while playing in any Casino, protect your privacy and make sure the location you are using is licenced on the casino you are playing.
3- Don't make deposits in most Casinos merely because of bonus, when players win, that's when they bring unnecessary excuses just to deprive you of your winning.
4- Don't use two accounts to cheat with a bonus.

The cause of your flagged account may be difficult to address as we don't know the real truth behind your case, it is still better you contact their support.

[dothebeats]

Multi account use when using the casino should not be a violation anyway.

What advantage would a user have from this?

There is no deposit bonus, so nothing to abuse. He didnt play the sports book so no abuse of betting limits possible.

Makes no sense .

I guess they just dont like a person making a small deposit, winning big and withdrawing instead of losing it back to them.

I think it's a rule of thumb nowadays for gambling platforms to not allow multi-accounting as it can be used against the platform should it hold deposit bonuses, events, or promos in the future. Sportsbet.io is known for its regular events being one of the most recognizable bookies in the crypto scene. True that there isn't any deposit bonus activated, but multi-accounts are not allowed on the platform as stated on their ToS, and they have every right to suspend your winnings just because you didn't read their terms upon registering.

[LFC_Bitcoin]

Steve has been notified, it's the weekend I'm sure he will reply this week, relax.

Sportsbet isn't ripping anyone off, like ever, especially over such a small amount like $3600.

And as for everybody shit posting to increase your post numbers for signature campaigns, it’s needless & not constructive.

Go do it somewhere else.

Anybody found to be trying to cheat the system & multi accounting on SB will likely be tagged.

Sportsbet is again sponsoring this year's Premier League pool, it’s being run by hilariousandco.
There are still spots availble so join in today - For anyone wanting to join: https://bitcointalk.org/index.php?topic=5405399.0

[Joca97]

You should contact them directly on bitcointalk or in the official thread. Their support in the live chat sucks and are really no help at all just to get rid of you. I still dont understand why casinos block every single new player or old that is in profit. There should be a rule for this

[dezoel]

Usually it's hard for me to believe stories like this but if you really did a KYC then I think I can believe you because why would you do that if you know that you are guilty of abusing the site? You just put yourself on trouble because they will know your name and address, and they can send a police at your doorstep.

Now that they got your KYC and you believe that you are honest, then I think you can do something like reporting them but you already did the first thing which is by creating a complaint thread here.

Last time there was also a player which got lucky and win over a hundred thousand dollars but the casino won't also pay him thinking that he cheated the system but many are in favor of that guy and they believe he was telling the truth.

[shasan]

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC,  i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

First of all sorry for the problem you are facing on the gambling site which is reputed on the forum (sportsbet.io). I think there might have multi account with the document you have provided to them. You may not did that but your nearest person may did that also same may happen with the wallet from where the deposit has been made or to the withdrawal address too.

[decodx]

<...>
Because what i see these casinos can make this to anyone, flagging and restricting someone's winning/funds just by saying "you breach our TOS by abusing the reward or deposit bonus or etc." Then shut the user's account, ask kyc, then lastly disabled the account or anything similar. Yeah, that's unfair, that's why give specific reasons why it was flagged, or else you're shady as fuck.

Well, I agree with that. It is possible for some casinos to unfairly apply their Terms to players without grounds or valid evidence, but these are scam companies. I think we can't generalize that all online casinos are in the same category. There are, and still are, many reputable online casinos that still value their customers, and by respecting their Terms, they will respect them back.

TOS has no legal value.this is the opinion of the judge at the very beginning in high court cases. it is judged by the laws and not by the invented TOS.

No, that's not true. There is absolutely no doubt that TOS have legal value and this is a key reason why companies put this kind of stuff on their sites. They clearly do so for legal reasons. Your comment probably refers to a particular case where the TOS conflicted with some law, in which case the law takes precedence.

[shasan]

It is possible for some casinos to unfairly apply their Terms to players without grounds or valid evidence, but these are scam companies. I think we can't generalize that all online casinos are in the same category. There are, and still are, many reputable online casinos that still value their customers, and by respecting their Terms, they will respect them back.

You are right if there is any gambling site or crypto exchange site who apply kyc in wrong way should be a scam gambling site or  scam crypto exchange site. Any legit gambling site or crypto exchange site will never apply kyc or anything to make loss of the user of the crypto exchange site or gambling site.

[DoublerHunter]

I am waiting for their reply and will update soon

^ What is their update now?
Have you contacted them already, I saw there is no single response from them even on their ANN thread.
Though the comment above was right, it was now a weekend and it could be the owner of that casino is now busy so much but for me, that is not how supposedly an excuse for this problem. However, let us wait and hear their opinion. There are a lot of people here who trusted already sportbet.io and it seems they can be proved it.

[Saint-loup]

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

May I ask you what documents did they request to accept your KYC? Your case is surprising because I don't understand in which way you could abuse the casino by just playing random slots and live games, even with several accounts.
At which games did you win the most precisely? Which live games did you play?
BTW it's better to open self-moderated threads for this kind of topics because many shitposters come to repeat what it has been said and replied several times before.

[khaled0111]

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation,

Please forgive my ignorance but how can he prove he is innocent and doesn't have other accounts and what evidences can be considered valid proofs.
If he has other accounts then he certainly will not admit it and if he doesn't there is no way he can prove it.
The casino accused him of multi-accounting so it's them who have to prove it. I doubt they will do that (mainly for privacy reasons and to not expose how their cheat detection system works).

[coupable]

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation,

Please forgive my ignorance but how can he prove he is innocent and doesn't have other accounts and what evidences can be considered valid proofs.
If he has other accounts then he certainly will not admit it and if he doesn't there is no way he can prove it.
The casino accused him of multi-accounting so it's them who have to prove it. I doubt they will do that (mainly for privacy reasons and to not expose how their cheat detection system works).

Exactly. The casino here has to prove its claims that the member has more than one account and they don't necessarily have to explain how they discovered the matter, but at least enough proof must be provided. For example, to indicate that the same device (mac address) was used while using the casino or the same IP address is repeated with each login of several accounts. The point here is that there must be clear arguments the casino is required to make .

[Johnyz]

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

Is there any update from the sportsbet with regards to this?
Its very strange to flagged you as multi account or maybe your identity is being used on this site before but still the site needs to confirm this since you already comply with their requirements and its now time to prove the accusation. This is not a huge amount for a big casino like this so I hope they can settle this one.

[goaldigger]

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

Is there any update from the sportsbet with regards to this?
Its very strange to flagged you as multi account or maybe your identity is being used on this site before but still the site needs to confirm this since you already comply with their requirements and its now time to prove the accusation. This is not a huge amount for a big casino like this so I hope they can settle this one.

They will response with the claims and proof their verdict as well. If OP really violates the terms and conditions, that is already beyond our control. Let’s wait for the formal response of Sportsbet since they got notified already and I’m sure they have supporting documents to prove the multi account. Small or big, the site still need to give full details in the public, this can measure the trust of the public on this site.

[coin-investor]

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

Is there any update from the sportsbet with regards to this?
Its very strange to flagged you as multi account or maybe your identity is being used on this site before but still the site needs to confirm this since you already comply with their requirements and its now time to prove the accusation. This is not a huge amount for a big casino like this so I hope they can settle this one.

Not strange if they have proof that OP is guilty of multi-account, I'm not defending Sportbet.io but they are not in a habit of accusing their players, not like some casino who just banned you and notify you of the violation without any explanation, since they are aware of this they have to answer, it's been two days in my end since this thread was created and it's already getting everybody's attention here, I hope Sportbet.io will answer if not, then they can move this in the scam section or create a thread there.

[Harkorede]

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation,

Please forgive my ignorance but how can he prove he is innocent and doesn't have other accounts and what evidences can be considered valid proofs.
If he has other accounts then he certainly will not admit it and if he doesn't there is no way he can prove it.
The casino accused him of multi-accounting so it's them who have to prove it. I doubt they will do that (mainly for privacy reasons and to not expose how their cheat detection system works).

Exactly. The casino here has to prove its claims that the member has more than one account and they don't necessarily have to explain how they discovered the matter, but at least enough proof must be provided. For example, to indicate that the same device (mac address) was used while using the casino or the same IP address is repeated with each login of several accounts. The point here is that there must be clear arguments the casino is required to make .

I understand your point and I agree with you that all he can provide is just his words, which most of us here wouldn't value too much given the reputation of Sportsbet here in this forum. However, We've been here over and over again where most of these users play the victim card.

Multi account use when using the casino should not be a violation anyway.

What advantage would a user have from this?

There is no deposit bonus, so nothing to abuse. He didnt play the sports book so no abuse of betting limits possible.

Makes no sense .

I guess they just dont like a person making a small deposit, winning big and withdrawing instead of losing it back to them.

It's a gross violation usually in terms of AML policies that casinos are obligated to adhere to, and it totally would have been a different case if he had not claimed any bonus/free spins and won outrightly from his initial deposit. Are you going to say a casino should allow a user create hundreds of accounts claim free spins and bonus, what are the odds that one of those account wouldn't win any amount from the spins ? and isn't that tantamount to the user cheating the casino itself and not the other way round ?

[coupable]

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation,

Please forgive my ignorance but how can he prove he is innocent and doesn't have other accounts and what evidences can be considered valid proofs.
If he has other accounts then he certainly will not admit it and if he doesn't there is no way he can prove it.
The casino accused him of multi-accounting so it's them who have to prove it. I doubt they will do that (mainly for privacy reasons and to not expose how their cheat detection system works).

Exactly. The casino here has to prove its claims that the member has more than one account and they don't necessarily have to explain how they discovered the matter, but at least enough proof must be provided. For example, to indicate that the same device (mac address) was used while using the casino or the same IP address is repeated with each login of several accounts. The point here is that there must be clear arguments the casino is required to make .

I understand your point and I agree with you that all he can provide is just his words, which most of us here wouldn't value too much given the reputation of Sportsbet here in this forum. However, We've been here over and over again where most of these users play the victim card.

I don't want to play the devil's advocate, nor do I unfairly accuse the casino due to the good reputation it has here on the forum, but it cannot be said that any voice in protest against one of the situations that a casino user may be exposed to is necessarily someone who tries to play the role of a victim trying to damage the reputation of the casino.
What I mean is that if we continue to always believe what the casino says according to its reputation, then this opens the door for cases that have a real problem with the casino to go unrecognized.