Sportbet.io lock my account. I cant play game or withdrawal

[hung1512c]

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC,  i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

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[DoublerHunter]

^ Have you tried to contact them? or their ANN thread?
https://bitcointalk.org/index.php?topic=1458034.0
I noticed this recently this sports casino has many minor complaints, what happen to them?
You can also the ToS as well, which probably violate the terms.

[hung1512c]

^ Have you tried to contact them? or their ANN thread?
https://bitcointalk.org/index.php?topic=1458034.0
I noticed this recently this sports casino has many minor complaints, what happen to them?
You can also the ToS as well, which probably violate the terms.

I contacted them by email. But after I won they said I violated.
I don't know what I did wrong

[Wexnident]

I contacted them by email. But after I won they said I violated.
I don't know what I did wrong

I won't ask if you indeed multi-accounted, but looking at one side of it, maybe your id was compromised and was actually used by another to do their KYC? Maybe try coordinating with them on what exactly was the issue to be flagged for "multi-accounting" since if the case was as you said, then you didn't really multi-account. Coordinate and talk is your best answer here, it might take weeks to months though so good luck to you OP!

[hung1512c]

I contacted them by email. But after I won they said I violated.
I don't know what I did wrong

I won't ask if you indeed multi-accounted, but looking at one side of it, maybe your id was compromised and was actually used by another to do their KYC? Maybe try coordinating with them on what exactly was the issue to be flagged for "multi-accounting" since if the case was as you said, then you didn't really multi-account. Coordinate and talk is your best answer here, it might take weeks to months though so good luck to you OP!

Thanks you sir

i have contacted them by email but there is delay in their reply.

[hung1512c]

By any chance, Do you use VPN when you are browsing the casino? I doubt that the reason was his ID is compromised. Even if the problem is not related to multi account, they will still ask for KYC for verification because this is the standard procedure for processing red flag to a user account.

I will wait for sportsbet official reply here because OP win 3600$ out of 80$ is very rare and there is a chance that he abused a certain bonus to get it using VPN to create multiple account and use this thread to get support for his issue.

I have 200 free spin gate of olympus when i wager 200 usdt. But i dont use VPN sir

and I got a about $30  from 200 fs

[Coin_trader]

Can you provide screenshot of the actual conversation of the support via email so that we can understand properly the flow of event on your case. You can use imgur.com to upload image then copy&paste the image link here to make it visible for u. I’m they really saw something in your account for there accusation because sportsbet will not gonna made up accusation just because you won 3600$. This is not the first time that this same issue arised but it all ended up being concluded as the user cheat the bonus by multi accounting. It's very hard to believe you right now so appreciate if you can share the conversation between you and support to make it transparent for evaluation.

[Peeps Place]

Can you provide screenshot of the actual conversation of the support via email so that we can understand properly the flow of event on your case. You can use imgur.com to upload image then copy&paste the image link here to make it visible for u. I’m they really saw something in your account for there accusation because sportsbet will not gonna made up accusation just because you won 3600$. This is not the first time that this same issue arised but it all ended up being concluded as the user cheat the bonus by multi accounting. It's very hard to believe you right now so appreciate if you can share the conversation between you and support to make it transparent for evaluation.

If he didn't use a VPN, then he should be paid.

[hung1512c]

Can you provide screenshot of the actual conversation of the support via email so that we can understand properly the flow of event on your case. You can use imgur.com to upload image then copy&paste the image link here to make it visible for u. I’m they really saw something in your account for there accusation because sportsbet will not gonna made up accusation just because you won 3600$. This is not the first time that this same issue arised but it all ended up being concluded as the user cheat the bonus by multi accounting. It's very hard to believe you right now so appreciate if you can share the conversation between you and support to make it transparent for evaluation.

If he didn't use a VPN, then he should be paid.

Thanks you sir

[Maslate]

You have your reason and they have their reason as well.

By your statement alone, it's hard to conclude who made a mistake here because we cannot access and see the evidence.
Personally, I found sportsbet.io as great gambling site, been using it for years already with no problem, and take note my account has no KYC.

Let's here what sportsbet would say about this allegation, maybe try to make a scam accusation.

[hung1512c]

You have your reason and they have their reason as well.

By your statement alone, it's hard to conclude who made a mistake here because we cannot access and see the evidence.
Personally, I found sportsbet.io as great gambling site, been using it for years already with no problem, and take note my account has no KYC.

Let's here what sportsbet would say about this allegation, maybe try to make a scam accusation.

Thanks you. I will wait sportbet answer

[Harkorede]

Can you provide screenshot of the actual conversation of the support via email so that we can understand properly the flow of event on your case. You can use imgur.com to upload image then copy&paste the image link here to make it visible for u. I’m they really saw something in your account for there accusation because sportsbet will not gonna made up accusation just because you won 3600$. This is not the first time that this same issue arised but it all ended up being concluded as the user cheat the bonus by multi accounting. It's very hard to believe you right now so appreciate if you can share the conversation between you and support to make it transparent for evaluation.

If he didn't use a VPN, then he should be paid.

It's not always the way it goes for any sportsbook and casino, having multiple accounts is a always huge violation of their terms of services which is heavily frowned upon for several reasons, and more often than not users are always guilty the ones but playing the victim card. To say the least $3,600 is a small amount that Sportsbet wouldn't be able to payout if they've not suspected any foul play, I'm very sure this! but sometimes (less than 10% of most cases) the bookies too do get things especially when the main way of connecting accounts is via IP addresses, however Sportsbet have said it several times that they have other methods which they can't mention for security reasons which they use to connect these account.

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation, You can send them a private message here, I'm very sure Steve would be willing to help you look into it https://bitcointalk.org/index.php?action=profile;u=832366 but the response might be a bit slower since it's a weekend and being a festive period.

[hung1512c]

Can you provide screenshot of the actual conversation of the support via email so that we can understand properly the flow of event on your case. You can use imgur.com to upload image then copy&paste the image link here to make it visible for u. I’m they really saw something in your account for there accusation because sportsbet will not gonna made up accusation just because you won 3600$. This is not the first time that this same issue arised but it all ended up being concluded as the user cheat the bonus by multi accounting. It's very hard to believe you right now so appreciate if you can share the conversation between you and support to make it transparent for evaluation.

If he didn't use a VPN, then he should be paid.

It's not always the way it goes for any sportsbook and casino, having multiple accounts is a always huge violation of their terms of services which is heavily frowned upon for several reasons, and more often than not users are always guilty the ones but playing the victim card. To say the least $3,600 is a small amount that Sportsbet wouldn't be able to payout if they've not suspected any foul play, I'm very sure this! but sometimes (less than 10% of most cases) the bookies too do get things especially when the main way of connecting accounts is via IP addresses, however Sportsbet have said it several times that they have other methods which they can't mention for security reasons which they use to connect these account.

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation, You can send them a private message here, I'm very sure Steve would be willing to help you look into it https://bitcointalk.org/index.php?action=profile;u=832366 but the response might be a bit slower since it's a weekend and being a festive period.

Thanks you. Peeps place will contact steve help me.

[cabron]

What could he have done with multiple account that could result this way which sportsbet won't pay him?

$3600 is a small amount for the bookie so I don't think multiple account could just be it if they really won't let him withdraw. its a huge win when his capital was just $80. Only few people in this world could make it this big. I don't even know what this Gate of Olympus is.

[hung1512c]

Yeah i’m waiting answer from sportbet. But i have 1 account, this is true

[Peanutswar]

You play with a same day deposit and claim with the free spins most of the time they require a KYC for the users who would is just created an account and win a large amount and next would like to make a withdrawal with large amount i guess wait for the update of the sportsbet and one of the best way is contact their customer support with the issue while waiting by that it can be fasten your waiting time for the reply of the representative.

[Beparanf]

You play with a same day deposit and claim with the free spins most of the time they require a KYC for the users who would is just created an account and win a large amount and next would like to make a withdrawal with large amount i guess wait for the update of the sportsbet and one of the best way is contact their customer support with the issue while waiting by that it can be fasten your waiting time for the reply of the representative.

Base on his post above, He already contact support since he already done KYC as per the support instructions until this happened to his account. He is just trying post here for arwareness and to speed up the process of his concern. I really doubt this user claim because sportsbet support usually reply very quickly in both email and live support. I really hope for the success of claims of this user if he is telling the truth here but sportsbet will not accuse him without basis.

[hung1512c]

You play with a same day deposit and claim with the free spins most of the time they require a KYC for the users who would is just created an account and win a large amount and next would like to make a withdrawal with large amount i guess wait for the update of the sportsbet and one of the best way is contact their customer support with the issue while waiting by that it can be fasten your waiting time for the reply of the representative.

Base on his post above, He already contact support since he already done KYC as per the support instructions until this happened to his account. He is just trying post here for arwareness and to speed up the process of his concern. I really doubt this user claim because sportsbet support usually reply very quickly in both email and live support. I really hope for the success of claims of this user if he is telling the truth here but sportsbet will not accuse him without basis.

I asked their reason and they didn't answer me for more than 1 day

[Despairo]

I asked their reason and they didn't answer me for more than 1 day

It's weekend, most of customer services are slow when weekend, some services even not serve and only available on working days. You need to wait until Monday and we will see they obviously will replay your ticket.

Based on the picture, you're from Vietnam and didn't listed on restricted countries, so you're not breaking a basic terms.

Honestly speaking of my experience with Sportsbet.io I don't have any problem with them and they're a high reputation as the top sportsbookie, it's high unlikely they will scam you only for $3K.

[hung1512c]

I asked their reason and they didn't answer me for more than 1 day

It's weekend, most of customer services are slow when weekend, some services even not serve and only available on working days. You need to wait until Monday and we will see they obviously will replay your ticket.

Based on the picture, you're from Vietnam and didn't listed on restricted countries, so you're not breaking a basic terms.

Honestly speaking of my experience with Sportsbet.io I don't have any problem with them and they're a high reputation as the top sportsbookie, it's high unlikely they will scam you only for $3K.

I also hope it's just a problem for new users
Thank you man