1000 USD bounty for whoever helps me get my money back

[Marvell1]

In this case, if support helps you, you can still get your property back. Unfortunately, on the forum I hardly see any centralized exchange operating here. In addition to contacting online support and submitting a complaint via email, you can tweet your case on Twitter and tag kucoin supporters, even tweet complaints many times, I think they will notice and solve for you.

[Victorik]

I think you are seeking help at the wrong place. No matter the amount you are offering as rewards, I am afraid no one here can help even they want to.
Go back to kucoin support and prevail on them to help you out, that's if they can help, otherwise, you will have to wait for the token to be listed on kucoin

[nc50lc]

You should open a "Self-service of Token Recovery" ticket as stated in this article: kucoin.com/support/8353401857945-How-to-Apply-for-Token-Recovery-from-Specific-Types-of-Wrong-Deposit-Withdraw
Your case falls under the category "The network of the deposited coin is not supported by KuCoin", or not, depending on what you mean by "converted a test amount of the token".

Anyways, this thread should be moved to 'Service Discussion->Exchanges'.

[2stout]

Not sure if the will answer, but you may want to ask KuCoin if/when they plan on listing the coin and be prepared to wait it out.  Could be tough if the coin was delisted.  Can also try this if you haven't already:  https://kucoin.zendesk.com/hc/en-us/signin?return_to=https%3A%2F%2Fkucoin.zendesk.com%2Fhc%2Fen-us%2Farticles%2F8353401857945-How-to-Apply-for-Token-Recovery-from-Specific-Types-of-Wrong-Deposit-Withdraw#:~:text=Coins%20that%20have%20not%20been%20listed%20yet%20will,to%20retrieve%20it%20via%20self-service%20of%20token%20recovery.

The wording of the link seems interesting, but it only says "You're not authorized to access this page" for me. Can you please elaborate?

Yes, basically you have to already be signed into your for the link to work as this is contained in the url- signin but hold on.  After poking around and to save you a little time, here is the direct link, appears it is accessible without login but you might have to login to submit a case:  https://www.kucoin.com/support/900006117646-What-Should-I-Do-If-Deposit-Wrong-Crypto-
Let me know if this winds up working for you.

Hey maymar2323, did this ever work for you?  If not, we are curious if you were able to get get your funds back in either scenario as this may prove to be a valuable reference for someone else who may experience the same down the line.

[gunhell16]

Hello,

I have a somewhat unusual request. Namely, it is about an erroneous transaction. I accidentally sent an unlisted token to my KuCoin address. The amount has been credited to my address, but does not show up in my KuCoin account, it only shows up in the block explorer.

I have been in contact with support for some time now, however I am constantly being turned away and not directed to the technical department. Since KuCoin have the private keys to this address, there is also a technical way to recover the tokens from my KuCoin address.

Support has already admitted that the tokens can be saved once they implement the token. Only no one can tell me if this will ever happen.

So now my call to the community: I offer 1000 USD of the saved amount to the person who provides the crucial help to save the tokens.

Maybe someone who knows a member of the technical team at KuCoin and persuades them to take up my case. As I said, the support refuses to take up the matter, although I have already assured that I will pay for their effort.

I can send a screenshot of my KuCoin account and the link to the address in Block Explorer if needed. So everyone can make sure that this is a real request and not a scam.

Anyone who can help me, please drop me a personal message.

Thanks

First, what token are you referring to that you sent to the kucoin address? Second, is this token listed on Kucoin? because if it's not listed on kucoin, how come you sent it to kucoin? as it appears according to your story, he is not yet listed. or if it's already listed and you sent it to another address, that's what can be said if you have a big problem.

Then, I think the 3rd option you can do, although there is no guarantee that you will be answered, is try to contact the developer who created the token you are talking about, in this way, even if he replies to you, there is a hope that you will recover this token. Because if the problem is with the kucoin management platform, any member here in the forum can't do anything about it.

[nc50lc]

Second, is this token listed on Kucoin? because if it's not listed on kucoin, how come you sent it to kucoin? as it appears according to your story, he is not yet listed.

It's possible in scenarios when the native coin has the same address format as the token.

For example: Let's say he'd intended to send ETH to his deposit address 0x012345.... but instead sent an ERC20 ETH Token to it,
the exchange will not credit that deposit if they do not support the token but the transaction will proceed since the address can receive the token.
This is his relevant reply: /index.php?topic=5409166.msg60720089#msg60720089