STAKE.com cant give my money back

[IustinVV]

Hello. A day ago my laptop was stolen, we live in a small town (around 700 people) so it wasnt hard to find the thief with camera recording at all. In a few hours span ,he moved my coins from my ltc address to stake.com (around 450$) , I was able to only withdraw 60$ of the balance,at the time he was caught. Police cant do much since he is under 18 and they dont even know much about crypto ( small police department from another town,we dont even have one here). I tried to solve with him but he says he needed them money to pay someone and he did (bullshit in my opinion). I contacted stake.com live chat and they said they cant help, I tried talking with a manager maybe he will be able to help but I couldnt reach any of them. I know 450$ isnt much , I know it is partially my fault and not much could be done, but cant stake understand my situation? I can provide a police statement to them to see how it happened and video of my laptop being stolen, maybe that can help.

[gumusi]

It would be very generous of STAKE.com to compensate you...

Relying on a police report to verify the legality of a blockchain transaction is against the Raison d'être of crypto currencies.

It can even be argued that part of the luxury crypto currencies afford is that you don't have to rely on a police force for your own security, in any case I hope you recover your stolen funds.

[IustinVV]

I mean a police reports that presents my case with the laptop being stolen,they dont involve in this crypto things. I am sure I can get a statement from them tomorrow

[Z-tight]

You must first of all take it that bitcoin transactions are irreversible.
Now, your funds were moved to a stake address, i don't know why the thief will do that, was he trying to use your stolen funds to gamble in a crypto casino, well it is not as easy as contacting stake to help you recover your funds, you will need a police warrant and a governement authorization to be sent to stake to provide more information about the owner of the account that received your stolen funds (that is if they have kyc procedure) so they can investigate the case, link the culprits and then request stake to give you your money back.
If you had lost ~$30,000 and above, then what i said 'may' be possible, but for $450 it is impossible, and don't expect stake to just send you "your" money back without the due process.

[IustinVV]

You must first of all take it that bitcoin transactions are irreversible.
Now, your funds were moved to a stake address, i don't know why the thief will do that, was he trying to use your stolen funds to gamble in a crypto casino, well it is not as easy as contacting stake to help you recover your funds, you will need a police warrant and a governement authorization to be sent to stake to provide more information about the owner of the account that received your stolen funds (that is if they have kyc procedure) so they can investigate the case, link the culprits and then request stake to give you your money back.
If you had lost ~$30,000 and above, then what i said 'may' be possible, but for $450 it is impossible, and don't expect stake to just send you "your" money back without the due process.

It was to my stake , as I said small city I know the thief personally ,he knows I use to bet/ have crypto. He actually tried to do coinmixing by trying to withdraw without betting, the transaction was canceled

[DanWalker]

I think this is not part of Stake's policy and they have no reason to refund you. They are just an online gambling service provider, they will not care about your careless actions. Obviously it's your fault, you didn't protect your property and now you're making them pay for the damage you've caused is absurd.

If you want to get your money back then you should work with the police and the thief, he is the one who took your money and he is responsible for giving it back to you and not Stake.

[saxydev]

They will give back your coins.

First, contact them by email, on livechat are only idiots. As the problem stands probably they will look into the thief and they will realise he is under 18. By that the funds will be taken away from him.

After that all you have to do is to prove to stake that the coins are yours, show the history of your transactions, a paper from the police, at least something and you go from there. It doesn't sound like a problem without a solution

[bittraffic]

he moved my coins from my ltc address to stake.com (around 450$)

Not sure what that means, did he just move the LTC to his own stake account? 
I'm not sure if stake will have something to do with your situation but maybe that kid will have to verify his account and then ask that kid to send it back to your account. It's just $400 I think the stake will not even ask KYC from him.

The funds are just too small for Stake to be bothered, you already caught the thief, if he bet the amount and loses then it's all gone.

[Oshosondy]

But if he transferred the money to Stake, can't it be withdrawn directly? That can be done with the help of police. Or you have to bet with it first before it can be withdrawn?

It would be very generous of STAKE.com to compensate you...

Compensate for what? Because he transferred the money to his Stake account? He did not transfer money to his Stake account. What happened was that a thief transferred the the money to his own account (the thief's account).

How would Stake know if he is telling the truth or not? He needs a legal action about it, there should be an organization he can report this to in his country, they will be the one to contact Stake, not him directly.

[Pandu Geddon]

But if he transferred the money to Stake, can't it be withdrawn directly? That can be done with the help of police. Or you have to bet with it first before it can be withdrawn?

it should be doable. if there is a rule from Stake to make a bet first before withdrawing, I don't think it's a problem.

but I guess that the money that has been deposited has been played by the thief first and is lost. and the rest is withdrawn by the account owner.

if that's the case, I'm sure it's not Stake's responsibility. this should be communicated with the local police as well as the perpetrator's family (as they are still not of age)
Refunds can only be made by the perpetrator, not other parties.

[FatFork]

It was to my stake , as I said small city I know the thief personally ,he knows I use to bet/ have crypto. He actually tried to do coinmixing by trying to withdraw without betting, the transaction was canceled

So he transferred the coins to your Stake account? Why would he do that if he wanted to steal your coins?
But anyway, since you claim he couldn't withdraw them from the Stake account, what happened to the coins next? Are they still in your Stake balance?

[Google+]

1. looks like this case is just bullshit. How could a thief send coins to the victim's (your) stake account? can you explain in detail and send tx here. Op must be transparent in explaining his case so that everyone here understands the situation you are in.

2. Now for the security of your Stake account, I think you should install 2FA and do some other security, for example doing KYC to verify if something unwanted happens to your account such as a theft case.

3. And from the title that you make as if you blame the Stake.Com company even though this is purely your own fault.

[JeromeTash]

There's something amiss in this story, how could a thief transfer funds from your LTC wallet that has no password to your stake account, again that miraculously has no password on a laptop that for some reason is also not protected by a password?

Worst of it, why did he send money to stake.com instead of an exchange where he could just cash out?

[dkbit98]

I contacted stake.com live chat and they said they cant help, I tried talking with a manager maybe he will be able to help but I couldnt reach any of them. I know 450$ isnt much , I know it is partially my fault and not much could be done, but cant stake understand my situation? I can provide a police statement to them to see how it happened and video of my laptop being stolen, maybe that can help.

You should really contact Stake directly, it's won't help much writing about that in some forum.
I would suggest that you always do full disk encryption for your laptops and add reasonably strong password.
Regular people won't be able to access anything on your laptop and you won't lost anything except device, but your files should be safe.
Second thing you should use is password managers, so you don't keep browser website accounts logged in.

[IustinVV]

There's something amiss in this story, how could a thief transfer funds from your LTC wallet that has no password to your stake account, again that miraculously has no password on a laptop that for some reason is also not protected by a password?

Worst of it, why did he send money to stake.com instead of an exchange where he could just cash out?

I am logged in on stake and my wallet can be directly opened without asking for a password since my laptop is not stolen on a daily basis( Its still dumb leaving them like this, I  know) I dont know why he went to go through stake as he needed to bet for withdrawing the money. As far as a response from stake they cant help. I am speaking with his parents since they are the one able to help

[Stalker22]

I am logged in on stake and my wallet can be directly opened without asking for a password since my laptop is not stolen on a daily basis( Its still dumb leaving them like this, I  know) I dont know why he went to go through stake as he needed to bet for withdrawing the money. As far as a response from stake they cant help. I am speaking with his parents since they are the one able to help

I am smelling some bullshit here... The most likely scenario: You bet, you lost, and now you are making up stories to convince the casino for a refund. This much more convincing than your "dog ate my homework" story, right?

And, change the thread title, Stake.com is not responsible here.

[noormcs5]

I am logged in on stake and my wallet can be directly opened without asking for a password since my laptop is not stolen on a daily basis( Its still dumb leaving them like this, I  know) I dont know why he went to go through stake as he needed to bet for withdrawing the money. As far as a response from stake they cant help. I am speaking with his parents since they are the one able to help

I am smelling some bullshit here... The most likely scenario: You bet, you lost, and now you are making up stories to convince the casino for a refund. This much more convincing than your "dog ate my homework" story, right?

And, change the thread title, Stake.com is not responsible here.

Stake.com or any other site won't give him the money back if he lost the money in gambling and there is no point in complaining 

There is no way to know if the fund transferred to the stake was his own or was it was done by a close friend. Whatever the case, the money is not coming back and there is no need to blame stake for his own mishaps.

[yahoo62278]

It sucks to get robbed. Bottom line though, your coins your responsibility to protect those coins. Stake is not at fault here and if they decided to do anything it would be very generous of them but by no means obligated.

[GeorgeJohn]

I mean a police reports that presents my case with the laptop being stolen,they dont involve in this crypto things. I am sure I can get a statement from them tomorrow

from the look of things, it's very understandable that stake will not like to accept the prove from police because, statement of prove can be manipulated from any police head point. So from my perspective stake.com deserve the chance rejection  your proposal and also have the right to accept in any form.

[BitcoinGirl.Club]

The thief is a stupid or what? LOL
Why did he not sold the LTC instead of sending them to Stake and even it's not his Stake account.
It does not add up.

By any chance are you trying to say that you sent money to Stake and lost before withdrawing 60$.

Considering you did it by yourself or even if this was truly by a thief, I do not see any reason for Stake to give any money back that the account lost. They are not liable for your account security.

[bitbollo]

There's something amiss in this story, how could a thief transfer funds from your LTC wallet that has no password to your stake account, again that miraculously has no password on a laptop that for some reason is also not protected by a password?

Worst of it, why did he send money to stake.com instead of an exchange where he could just cash out?

I am logged in on stake and my wallet can be directly opened without asking for a password since my laptop is not stolen on a daily basis( Its still dumb leaving them like this, I  know) I dont know why he went to go through stake as he needed to bet for withdrawing the money. As far as a response from stake they cant help. I am speaking with his parents since they are the one able to help

The story itself sound a bit strange (I mean your laptop has no password?) and some steps are not really clear...
moreover... he deposited on... your Stake's account? this was the way to washing the money?
amount deposited has been already gambled or has not been used?
If the amount has been already loss there is not much to do at this point...

[saxydev]

Everyone saying that it is not real because the thief sent the coins to stake. Have you lived IRL? Of course he will send it to stake for 3 reasons:

1. He wants to double the money, he is young and he was never able yet to gamble with bankroll.

2. He doesn't know how to use a crypto wallet but he knows he can send away coins to stake. Unfortunately stake is the most fucked up site for first deposits with their aml policy and wager 1x rule (but most users seem they have no ideea about it even if they are hero/legendary (useless) )

3. He believes he can withdraw to cash from stake.

But the story sounds real and can happen in reality, everyday. Whoever says that is sounds fake, should receive a ban. It may be fake, may be not the whole truth, but to sound strange? It is a classic 15-21 yrs old kind of stealing.

and one more thing, it is part of the aml tos of stake to return the coins to the owner, so stop spamming with your opinions instead of replying on facts

There's something amiss in this story, how could a thief transfer funds from your LTC wallet that has no password to your stake account, again that miraculously has no password on a laptop that for some reason is also not protected by a password?

Worst of it, why did he send money to stake.com instead of an exchange where he could just cash out?

I am logged in on stake and my wallet can be directly opened without asking for a password since my laptop is not stolen on a daily basis( Its still dumb leaving them like this, I  know) I dont know why he went to go through stake as he needed to bet for withdrawing the money. As far as a response from stake they cant help. I am speaking with his parents since they are the one able to help

The story itself sound a bit strange (I mean your laptop has no password?) and some steps are not really clear...
moreover... he deposited on... your Stake's account? this was the way to washing the money?
amount deposited has been already gambled or has not been used?
If the amount has been already loss there is not much to do at this point...

I have all my coins earned in years on my laptop which is not password protected. Where is the point in having a password on windows? Can be taken down from the phone in seconds.. There is already a crack on windows11 since the first day it was launched

[Stalker22]

Everyone saying that it is not real because the thief sent the coins to stake. Have you lived IRL?

Everyone says that your story is not true because you are not able to provide convincing enough arguments.

Of course he will send it to stake for 3 reasons:

1. He wants to double the money, he is young and he was never able yet to gamble with bankroll.

2. He doesn't know how to use a crypto wallet but he knows he can send away coins to stake. Unfortunately stake is the most fucked up site for first deposits with their aml policy and wager 1x rule (but most users seem they have no ideea about it even if they are hero/legendary (useless) )

3. He believes he can withdraw to cash from stake.

To summarize, even though he has no experience gambling with the bankroll and does not know how to use a crypto wallet, he managed to steal your laptop, open your Stake.com account, find your LTC deposit address, make a transaction from your unprotected wallet, try to withdraw, and in the end, gamble away almost all the money. Wow, he really learns fast!

But the story sounds real and can happen in reality, everyday. Whoever says that is sounds fake, should receive a ban. It may be fake, may be not the whole truth, but to sound strange? It is a classic 15-21 yrs old kind of stealing.

Nope. Your story sounds like the script for a very bad low-budget indie movie.

Where is the point in having a password on windows? Can be taken down from the phone in seconds.. There is already a crack on windows11 since the first day it was launched

I would love to see some evidence for that.

[bitbollo]

Everyone saying that it is not real because the thief sent the coins to stake. Have you lived IRL? Of course he will send it to stake for 3 reasons:

1. He wants to double the money, he is young and he was never able yet to gamble with bankroll.

2. He doesn't know how to use a crypto wallet but he knows he can send away coins to stake. Unfortunately stake is the most fucked up site for first deposits with their aml policy and wager 1x rule (but most users seem they have no ideea about it even if they are hero/legendary (useless) )

3. He believes he can withdraw to cash from stake.

But the story sounds real and can happen in reality, everyday. Whoever says that is sounds fake, should receive a ban. It may be fake, may be not the whole truth, but to sound strange? It is a classic 15-21 yrs old kind of stealing.

and one more thing, it is part of the aml tos of stake to return the coins to the owner, so stop spamming with your opinions instead of replying on facts

There's something amiss in this story, how could a thief transfer funds from your LTC wallet that has no password to your stake account, again that miraculously has no password on a laptop that for some reason is also not protected by a password?

Worst of it, why did he send money to stake.com instead of an exchange where he could just cash out?

I am logged in on stake and my wallet can be directly opened without asking for a password since my laptop is not stolen on a daily basis( Its still dumb leaving them like this, I  know) I dont know why he went to go through stake as he needed to bet for withdrawing the money. As far as a response from stake they cant help. I am speaking with his parents since they are the one able to help

The story itself sound a bit strange (I mean your laptop has no password?) and some steps are not really clear...
moreover... he deposited on... your Stake's account? this was the way to washing the money?
amount deposited has been already gambled or has not been used?
If the amount has been already loss there is not much to do at this point...

I have all my coins earned in years on my laptop which is not password protected. Where is the point in having a password on windows? Can be taken down from the phone in seconds.. There is already a crack on windows11 since the first day it was launched

you think that IRL a thief would send money in ... another stake account? He doesn't know crypto but he knows how it works a gambling website for crypto?
and he use the same account of robbed man?
and after that the best idea was doubling it?

why not just sent directly directly in account/wallet related to thief?
If he doesn't know how to send/create a wallet why he should learn after deposit and gambling in stake?!?
come on....

[IustinVV]

Got lot of responses here ,however I dont care if you think is true or not as I said its my fault too, stake cant do nothing unfortunately (only sent 1 email and live chat) and said they cant help in this situation. His parents will give the money back monthly ( here in Romania the wage is low) so I accepted to get my money back this way since they have living costs too and cant return all of the money in one payment

[yahoo62278]

Got lot of responses here ,however I dont care if you think is true or not as I said its my fault too, stake cant do nothing unfortunately (only sent 1 email and live chat) and said they cant help in this situation. His parents will give the money back monthly ( here in Romania the wage is low) so I accepted to get my money back this way since they have living costs too and cant return all of the money in one payment

At least he has stand up parents and you guys came to a reasonable conclusion. Better to get the money slowly vs not getting any at all.

[saxydev]

Everyone saying that it is not real because the thief sent the coins to stake. Have you lived IRL? Of course he will send it to stake for 3 reasons:

1. He wants to double the money, he is young and he was never able yet to gamble with bankroll.

2. He doesn't know how to use a crypto wallet but he knows he can send away coins to stake. Unfortunately stake is the most fucked up site for first deposits with their aml policy and wager 1x rule (but most users seem they have no ideea about it even if they are hero/legendary (useless) )

3. He believes he can withdraw to cash from stake.

But the story sounds real and can happen in reality, everyday. Whoever says that is sounds fake, should receive a ban. It may be fake, may be not the whole truth, but to sound strange? It is a classic 15-21 yrs old kind of stealing.

and one more thing, it is part of the aml tos of stake to return the coins to the owner, so stop spamming with your opinions instead of replying on facts

There's something amiss in this story, how could a thief transfer funds from your LTC wallet that has no password to your stake account, again that miraculously has no password on a laptop that for some reason is also not protected by a password?

Worst of it, why did he send money to stake.com instead of an exchange where he could just cash out?

I am logged in on stake and my wallet can be directly opened without asking for a password since my laptop is not stolen on a daily basis( Its still dumb leaving them like this, I  know) I dont know why he went to go through stake as he needed to bet for withdrawing the money. As far as a response from stake they cant help. I am speaking with his parents since they are the one able to help

The story itself sound a bit strange (I mean your laptop has no password?) and some steps are not really clear...
moreover... he deposited on... your Stake's account? this was the way to washing the money?
amount deposited has been already gambled or has not been used?
If the amount has been already loss there is not much to do at this point...

I have all my coins earned in years on my laptop which is not password protected. Where is the point in having a password on windows? Can be taken down from the phone in seconds.. There is already a crack on windows11 since the first day it was launched

you think that IRL a thief would send money in ... another stake account? He doesn't know crypto but he knows how it works a gambling website for crypto?
and he use the same account of robbed man?
and after that the best idea was doubling it?

why not just sent directly directly in account/wallet related to thief?
If he doesn't know how to send/create a wallet why he should learn after deposit and gambling in stake?!?
come on....

He just didn't know, he was excited. And more he is romanian, there they have more casino's than pharmacies, you find slots in most bars in country side. At the moment he saw himself with the hand on the crypto that was the first thing he had into his head, let's gamble: "now the fortune is here with me, I'll become rich." Simple as that.

Now the story sounds real when he said that the parents of the thief will pay back, clasic story of kids playing arround. Probably OP was playing from time to time on stake and show off to his friends how cool is the site vs what they were used to play on; a bigger motivation steal and play on it.

[Oshosondy]

Got lot of responses here ,however I dont care if you think is true or not as I said its my fault too, stake cant do nothing unfortunately (only sent 1 email and live chat) and said they cant help in this situation. His parents will give the money back monthly ( here in Romania the wage is low) so I accepted to get my money back this way since they have living costs too and cant return all of the money in one payment

That is good, this is the proper way, which means police has helped you about it, it is nice to hear such a thing. You already know that Stake has no fault in this and has no reason to get involved, but you have followed the legal way. I hope you are going to be fully refunded.

Try as much as possible to secure you coins as much as possible, you have the full responsibility to secure it, if you are using an online wallet, only seed phrase may not be enough, you can use passphrase as an addictional protection or encryption password that the wallet can demand for before anyone can spend using the wallet.

NOTE: losing the passphrase is like losing the seed phrase, which would lead to loss of coin.

[edgycorner]

Nice story.
I guess someone stole my laptop too on the nights when I lost at stake lol

I would be very surprised if Stake accepted your request for a refund. Doing so would make them look foolish and would set a precedent for many other people making false claims in the future in the hopes of getting money back.

[hilariousetc]

Everyone saying that it is not real because the thief sent the coins to stake. Have you lived IRL? Of course he will send it to stake for 3 reasons:

1. He wants to double the money, he is young and he was never able yet to gamble with bankroll.

2. He doesn't know how to use a crypto wallet but he knows he can send away coins to stake. Unfortunately stake is the most fucked up site for first deposits with their aml policy and wager 1x rule (but most users seem they have no ideea about it even if they are hero/legendary (useless) )

3. He believes he can withdraw to cash from stake.

But the story sounds real and can happen in reality, everyday. Whoever says that is sounds fake, should receive a ban. It may be fake, may be not the whole truth, but to sound strange? It is a classic 15-21 yrs old kind of stealing.

and one more thing, it is part of the aml tos of stake to return the coins to the owner, so stop spamming with your opinions instead of replying on facts

And dogs do eat homework. Do you live in the real world? If somebody hacked into his wallet and sent the funds to another Stake account then that might be more believable, but it's pretty obvious this guy just lost the money and now wants it back. His story is ridiculous.

OP, you've got to be an idiot if you think Stake is going to believe this and nobody will here too (other than maybe saxydev). I'd just take this as a valuable lesson to either not gamble anymore or don't gamble with money you can't afford to lose. $450 isn't much as you said so use this as a wake up call before you lose more.

[JeromeTash]

Everyone saying that it is not real because the thief sent the coins to stake. Have you lived IRL? Of course he will send it to stake for 3 reasons:

Looks like you are the one who needs to live in real life if you're just going to believe anything on the internet, Mr Smarty pants.
You might as well lend this a guy some 0.5 BTC, I mean, why not? He needs help

[348Judah]

A day ago my laptop was stolen, we live in a small town (around 700 people) so it wasnt hard to find the thief with camera recording at all. In a few hours span ,he moved my coins from my ltc address to stake.com (around 450$)

in this case i think your narration justified the whole situation like this, firstly admit it that stake isn't the one that stole your fund but a thief or scammer did, how should they be responsible for the payback of your fund, i think since you have access back to your laptop then i wish you understand that stake is only adhering to their own policy which you have to comply with or rather use the fund in gambling if unable to withdraw, this thread seems to me of much of an enquiry than accusation and i think you could have more advise on the way out from beginners and help section than accusing stake on reputation.

[DaveF]

Remove crypto from the equation.
Someone takes your wallet with cash in it. They go to a local casino and loose it at a slot machine.
You file a police report, have them on camera taking your wallet, the casino has the same person loosing 'your' money at the slots.
They they are not going to give you your money back either.

IF this story is true they have to go to trial, be found guilty, and then they will be forced to pay restitution. And that is it.

The casino has no responsibility to even talk to you.

-Dave