[Duelbits] SCAM Withdrawal Issue (Resolved)

[AlexiPedals]

Intro::
My first post here is a scam accusation against Duelbits. I don't feel great about it but I appreciate all the feedback and support from everyone here.
After reading up on similar cases here and now going on 7+ days of waiting for my withdrawal, I thought it'd be helpful to open a topic here.

What happened::
I created an account on Duelbits to play baccarat and little bit of bj.
Day 1: deposted $6494.04 and withdrew $9,468.50. After a break, I deposted $9,228.06 and withdrew $12,700 and $208.13

Day 2: deposited $12,690.07 and requested to withdrawal $16,654.00
Under withdrawal transaction, where it should show transaction ID, shows as "processing" for 7 days.

Live chat hasn't provided any ETA and they've been giving me vague answers while telling me to continue practicing my patience. literally.
I asked them whats causing the delay and they said their compliance team needs to check my account. So far, no updates on that.
I asked them if there were any others waiting on their withdrawals, they said no.
I offered to provide KYC info to assist and speed the process, they said they don't need at the moment.
My account isn't locked but my balance is sitting at 0.

I play with a very basic martingale strategy and play by the book. Other than playing well and quickly making these transactions, I can't imagine why any of my bets would be flagged.

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[Pmalek]

Seems like your stay with Duelbits was very successful and profitable so far and that seems to have raised some concerns. Congratulations on your wins!
The good thing is that your account isn't locked. You still have access to it. Martingale strategies will lose you money long-term and casinos know that, so they shouldn't be outlawed.   

This is the ANN thread of Duelbits. Their forum account has been inactive since September, and I don't know if someone else has taken over the monitoring of in-thread discussions. Nevertheless, I would suggest you write a post there as well pointing them to this scam accusation thread.

Take some screenshots of your deposits/withdrawals (no need to show the addresses) to confirm that those coins went in and out of your account. At the moment you are being investigated for something. No scam has yet happened. Try to stay calm and let's see what will happen next.

[JeromeTash]

Sorry about the inconvenience, I do hope DuelBits come around and get this situation sorted as soon as possible. $16,654.00 is no small amount!
If the situation goes on for so long without any result, I suggest you PM Hhampuz to see if he can help get in touch with the owners of the casino but be rest assured you will get back your money if you didn't breach any terms of service.

I'm just following a template here but I need to re-upload images properly.
Thanks in advance.

You can upload the images to a third party image hosting site like imgbb or imgur and then share the links here.

[Pandu Geddon]

My account isn't locked but my balance is sitting at 0.

so, your account is not locked. only your balance on the platform is lost. or maybe a withdrawal that has already been processed and is pending review from the team. that makes the balance in your account 0.

This is not very convenient, but maybe the casino sees something suspicious from your account activity.

If the situation goes on for so long without any result, I suggest you PM Hhampuz to see if he can help get in touch with the owners of the casino but be rest assured you will get back your money if you didn't breach any terms of service.

because the casino representative on the forum has been inactive for quite a while. there's nothing wrong with asking the campaign manager for help. I'm not sure this will help very well. because he is not part of the team but does have contacts with the team regarding the campaign.
but before PM Hhampuz, I guess the OP should prepare some proof that hasn't been attached. proof of deposit or withdrawal transfer will help. as well as proof of conversation with support.

[BitcoinGirl.Club]

I suggest you PM Hhampuz to see if he can help get in touch with the owners of the casino but be rest assured you will get back your money if you didn't breach any terms of service.

It irritates me when I see people suggest a campaign manager to contact when a scam accusation has raised for a company. Hhampuz is just the campaign manager and he has no obligation to involve in such cases.

After reading up on similar cases here and now going on 3+ days of waiting for my withdrawal, I thought it'd be helpful to open a topic here.

I have seen people to wait whole long month. At least give them 5 to 7 days or even needed then give two weeks. After come and complain.

[JeromeTash]

It irritates me when I see people suggest a campaign manager to contact when a scam accusation has raised for a company. Hhampuz is just the campaign manager and he has no obligation to involve in such cases.

No need to get irritated over everything. Their official account hasn't been online for a while, and it isn't good to see some scam accusations drag on for so long and destroy a service's reputation. Hhampuz does chip in to help and things have worked out positively, that's why he's a great campaign manager.

[Lucius]

Some would say that you were lucky, others that you were too lucky, and I would say that you shouldn't be surprised at all that they paused your withdrawal. I find it a bit suspicious that you made a withdrawal after each win, and that you then made a deposit again, which in combination with the fact that you made a profit of even $10k must have activated some kind of security mechanism. I guess it didn't help that your deposits and withdrawals are in different coins, which in combination with everything else doesn't look very legitimate.

I must mention that this is only my opinion, and that I have no connection with that company, nor can my opinion affect the outcome of this case.

[_BlackStar]

They still don't have any updates.
Withdrawal still shows as "pending"
Today marks day 5!

I'm sorry to know that your legal withdrawal will eventually have to be delayed and haven't been processed until day 5. But I don't think things like this are surprising because actually some issues regarding withdrawals have been experienced by gamblers other than you even though it's not at the same casino.

I hope you can still be patient to wait for a response from the team about your problem, sometimes it takes time and a little more patience. But I also hope someone who represents their brand ^{[the team or whoever]} will come to this thread to clarify.

Apart from live chat, have you also contacted the support team such as their official account on the forum or email?

[logfiles]

I find it a bit suspicious that you made a withdrawal after each win, and that you then made a deposit again.

Why would you find it suspicious?

Isn't it a smart practice you, I and many other members keep preaching about in regard to avoiding storing one's funds in a centralized or custodial service?

[BitcoinGirl.Club]

I find it a bit suspicious that you made a withdrawal after each win, and that you then made a deposit again.

Why would you find it suspicious?

Isn't it a smart practice you, I and many other members keep preaching about in regard to avoiding storing one's funds in a centralized or custodial service?

Deposit ETH withdraw USDT, deposit USDT withdraw ETH, deposit ETH withdraw USDT. The amounts were not like $100 or $200. It may look like using them as mixer although I don't know how risky those bets were. Casino's are not meant to be a mixer. Obviously all these are guess from us.

[Lucius]

Why would you find it suspicious?
Isn't it a smart practice you, I and many other members keep preaching about in regard to avoiding storing one's funds in a centralized or custodial service?

Precisely because of what @BitcoinGirl.Club wrote, and the smart practice and business logic of most online casinos have nothing to do with each other. I am intelligent enough that I can never get into a situation where I gamble with so much money online, as well as not using CEX and KYC.

4. just because you mention that you have no connection with the company, why would I not be suspicious of you? idk. just my opinion.

I have nothing against you being suspicious, even though I, like most of the members of this forum, have no influence on the outcome of your case. 

Its irrelevant but I am still at a loss in my career - topic for a separate thread.

Most gamblers are at a loss, the only difference is that some realize when it's time to give up, and some realize it when they are left with nothing. But that's really for another topic.

[Pmalek]

It irritates me when I see people suggest a campaign manager to contact when a scam accusation has raised for a company. Hhampuz is just the campaign manager and he has no obligation to involve in such cases.

Hhampuz doesn't and shouldn't get involved in solving a case like this because if he isn't working for the casino and its security/integrity department (whatever you want to call it), he can't possible know why a player's withdrawal is delayed. But, he might be able to directly contact people in more senior positions in the casino. Like those he negotiated with when it was arranged that he would manage their campaign, or those responsible for filling the campaign wallet with coins. And that's the people who might help and provide some more clarity. 

It may look like using them as mixer although I don't know how risky those bets were. Casino's are not meant to be a mixer.

All casinos or exchanges could be considered mixers in a way. I am not going to go into the privacy aspect of that mixing though. You deposit one UTXO at an exchange, make a trade or two, and withdraw something else.

Casinos have rollover requirements. For example, If you deposit a certain amount of crypto, you need to wager them at least once and maybe respecting a minimum odds requirement before you can withdraw again. If those requirements are met, the player has fulfilled the conditions to be able to withdraw his money. If a casino doesn't like that, they should change their rules and require a 5x or 10x rollover requirement and see what that will do to their business.

[Pandu Geddon]

Hhampuz doesn't and shouldn't get involved in solving a case like this because if he isn't working for the casino and its security/integrity department (whatever you want to call it), he can't possible know why a player's withdrawal is delayed. But, he might be able to directly contact people in more senior positions in the casino. Like those he negotiated with when it was arranged that he would manage their campaign, or those responsible for filling the campaign wallet with coins. And that's the people who might help and provide some more clarity. 

Of course, the campaign manager doesn't need to be involved in this matter. perhaps a better reason to ask Hhampuz for help, in this case, is to ask the Casino about their inactive representative account on the forum. and there are a few problems that need to be resolved. maybe with that, the representative account can come back online and explain.
it was very likely that Hhampuz could contact them. but I'm not sure if the OP is willing to do it.

[logfiles]

Deposit ETH withdraw USDT, deposit USDT withdraw ETH, deposit ETH withdraw USDT. The amounts were not like $100 or $200. It may look like using them as mixer although I don't know how risky those bets were. Casino's are not meant to be a mixer. Obviously all these are guess from us.

Using them as a mixer? Doesn't seem like a smart move to me because he's actually risking by staking using relatively huge odds are seen by the amounts he kept withdrawing.

I doubt if there was any intention to "mix" the coins.

Deposited 6,494.04 USDT ----->  Withdrew ETH worth 9,468.50 USD
Deposited ETH worth 9,228.0 USD  -----> Withdrew 12,700.00 USDT, Withdrew ETH worth 208.13 USD
Deposited 12,690.07 USDT ----->  Withdrew 16,654.00 USDT (Not processed)

Look at the amounts he kept depositing back. It's even probably the same coins from the casino. How is that really mixing coins? Maybe his account was flagged for something else.

[Peanutswar]

Congrats to those winnings just wondering if OP has an updated regarding the transactions, I guess there's a limit to withdrawal with your funds and based on my experience of taking too long for the withdrawal, they can immediately bump those it is good too if you share this to their announcement thread given so they can check it out by their representative. They ask you a KYC verification?.

[BitcoinGirl.Club]

[....]
Look at the amounts he kept depositing back. It's even probably the same coins from the casino. How is that really mixing coins? Maybe his account was flagged for something else.

None of us know the real reason. It will be better to see Duelbits is making a statement. Has anyone notified their official account yet or we are just continuing the guess what game LOL?

Update: Fuck me, they are not online since the 9th last month 😂

Anyway, I left them a PM in case they can see it from the email linked with the account.

Hello team, I think you need to check this accusation against you. It's not going well as far as I can see.
https://bitcointalk.org/index.php?topic=5418076.0

[HALIFAXSECURITYTECH]

Some would say that you were lucky, others that you were too lucky, and I would say that you shouldn't be surprised at all that they paused your withdrawal. I find it a bit suspicious that you made a withdrawal after each win, and that you then made a deposit again, which in combination with the fact that you made a profit of even $10k must have activated some kind of security mechanism. I guess it didn't help that your deposits and withdrawals are in different coins, which in combination with everything else doesn't look very legitimate.

I must mention that this is only my opinion, and that I have no connection with that company, nor can my opinion affect the outcome of this case.

Hello Alexi, we received your Query and we will be able to help you recover your $16,000 back, send in your phone number and email address to enable us assist you

[acroman08]

Hello Alexi, we received your Query and we will be able to help you recover your $16,000 back, send in your phone number and email address to enable us assist you

who are you? who is "we"? don't get me wrong, I am not sure whether you are a scammer or not but being in this forum, it is better to be cautious and suspicious than not.

@OP do you have any Idea what this user is talking about? also, has there been any update to your issue?

[Taskford]

Some would say that you were lucky, others that you were too lucky, and I would say that you shouldn't be surprised at all that they paused your withdrawal. I find it a bit suspicious that you made a withdrawal after each win, and that you then made a deposit again, which in combination with the fact that you made a profit of even $10k must have activated some kind of security mechanism. I guess it didn't help that your deposits and withdrawals are in different coins, which in combination with everything else doesn't look very legitimate.

I must mention that this is only my opinion, and that I have no connection with that company, nor can my opinion affect the outcome of this case.

Hello Alexi, we received your Query and we will be able to help you recover your $16,000 back, send in your phone number and email address to enable us assist you

Lol, that's not how support works and people who do this are scammers so we assume that you are one of it since if you professionally work with Duelbits for sure you will never ask anything on him in public and deal only with their support email used to cater this problems.

If you are trying to scam OP then this kind of attempt never works here.

[Awaklara]

Hello Alexi, we received your Query and we will be able to help you recover your $16,000 back, send in your phone number and email address to enable us assist you

do you want to cheat someone? trust me your new account will do nothing for you. even if you tell lies everywhere.

, has there been any update to your issue?

no updates or the OP has given up on the case.
last update, like the last post when the account was active 1 week ago. after that, he doesn't appear online and makes posts.