Question

[ReallyMan029]

Hello,

First of all I would like to apologize if this has been posted in the wrong section.
I have absolutely no clue where else I could ask or post this.

I'm not accusing this casino of scamming at the moment.
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Yesterday I won a significant amount of money on a slot called Fruit Party. (Provider: Pragmatic Play).
The amount won exceeded $35,000+.

I tried withdrawing my funds but the transaction got rejected.
Reason: Complete KYC

Without any hesitation I filled in my information, sent through my ID and more.
My KYC information got accepted and I was verified.


Currently this known crypto casino has disabled my withdrawals.
Their reason: The Game Provider needs to confirm that there are no issues with the winner round, after that you are able to withdraw again.

Is this normal? I never heard of anything like this before.
I asked them an ETA
Their response: We do not have an exact ETA since they are a third-party company.

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This is a pretty known crypto casino.

I am still patient, therefore I will not be giving out the site name currently.
I will wait for another 48 hours, if the matter is still not resolved then I will post more information regarding this case.

[1714986466]

1714986466

[1714986466]

1714986466

[1714986466]

1714986466

[1714986466]

1714986466

[Yurkov]

...

This type of action is sometimes taken by casinos.
Unfortunately, these procedures are often very time-consuming, so you have to be patient.
In the meantime, you can try to find out how long such a procedure can take in casino ToS and on website of game provider, i.e. according to what you write - "Pragmatic Play".

[Bitcoin_Arena]

Currently this known crypto casino has disabled my withdrawals.
Their reason: The Game Provider needs to confirm that there are no issues with the winner round, after that you are able to withdraw again.

Is this normal? I never heard of anything like this before.
I asked them an ETA
Their response: We do not have an exact ETA since they are a third-party company.

I have seen such cases before, but since we don't know the casino in question, the routine may or may not be normal depending on the casino you are dealing with. Have you tried contacting the game provider? I believe they have a website or customer support.

Try contacting them if it helps you with any information about the ETA.

[Solosanz]

If you're a genuine gambler and didn't break any rules, just post the complete accusations and mention the casino name, no need to hide it. Because this will make the other gamblers get warned and it will push the casino to solve the case. Since you're said the casino is big and popular in this forum, I don't think it's should be worried since they're really care with their reputation in this forum except 1xbit.

[Yurkov]

If you're a genuine gambler and didn't break any rules, just post the complete accusations and mention the casino name, no need to hide it. Because this will make the other gamblers get warned and it will push the casino to solve the case. Since you're said the casino is big and popular in this forum, I don't think it's should be worried since they're really care with their reputation in this forum except 1xbit.

About what OP can accuse casino?
Every casino has the right to undertake this type of procedure, unless it does not have it written in the ToS, but I have not yet met one that would not have mentioned the right to do it.

[bittraffic]

Currently this known crypto casino has disabled my withdrawals.
Their reason: The Game Provider needs to confirm that there are no issues with the winner round, after that you are able to withdraw again.

Is this normal? I never heard of anything like this before.
I asked them an ETA
Their response: We do not have an exact ETA since they are a third-party company.

I have seen such cases before, but since we don't know the casino in question, the routine may or may not be normal depending on the casino you are dealing with. Have you tried contacting the game provider? I believe they have a website or customer support.

Try contacting them if it helps you with any information about the ETA.

If I remember OWL has this issue as well after the user won an astonishing amount.

My advice is if OP is given access to his account which he could bet again while not allowed to withdraw yet, don't play until withdrawal is resumed and the admin investigation with the 3rd party is over. It's quite unusual already that they need a 3rd party though.

[John Abraham]

I would suggest you contact Pragmatic play and ask them how long it takes to investigate such cases. If they say it can take a week, You can give a week to the casino. If they take longer than that, then you may accuse them.

[aioc]

I would suggest you contact Pragmatic play and ask them how long it takes to investigate such cases. If they say it can take a week, You can give a week to the casino. If they take longer than that, then you may accuse them.

This is the right thing to do the casino has no control over the time Pragmatic will address the issue, although they could request to fast track, after you received good suggestions you could lock this thread and open it when you are ready to file accusations or the issue has been resolve, the one thing that you should not do is to play with the money that you intend to do, control yourself from doing so, w have seen issues where a player waiting to get his issues resolved made the mistake of playing with money that he intends to withdraw and losses it all, now he blames the casino, play on other casinos but with minimal funding just to satisfy your urge.